Swiggy - Food not delivered and Support team is not ready to refund

Anubhav Ritolia filed complaint against Swiggy on Jul 12, 2023

I have ordered food from Swiggy from KFC on June **. While tracking the order I noticed that they came closed to my area and suddenly it showed Delivered. I inquired with Security also but they told no Swiggy delivery came. Generally if any parcel comes we have to provide approval from NoBrokerHood. I contacted Customer case and they told to send email to email-support@swiggy.in as they were not ready to help. Even they tried to call Delivery boy but they also did not got any response and same with me.
When I mailed them they told as they are not able to investigate it further they are not proceeding with refund. So had to take step to complaint against it.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Swiggy

1945

Total Complaints

1002

Total Resolved

51.52%

Consumer Satisfaction

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