ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Package not yet delivered (Flipkart and ekart) ^Open

Order ID: OD****************** My product delivery date is ** oct. it’s not delivered but it reached my nearest hub Bangalore and left out from that hub to my Dharmapuri hub on **st oct **.**am itself. But it still not reached my hub for ...

Nov 05, 2020 by Arun EK

Charging more than MRP (Boodmo.com) ^Open

They have charged twice the MRP, and delivery charges were paid separately *) MRP: **.** charged ***.** *) MRP: **.** charged ***.** *) MRP: ***.** Charged ***.** *) MRP: ***.** Charged ***.**...

Nov 05, 2020 by Mohammed Majid

Order not received (Cakesportal) ^Open

I have ordered one day delivery cake at ** pm. But i didn't get any confirmation or product. So i need my money refund Order no ****...

Nov 04, 2020 by Mercy

Asking me to Self Return (Amazon) ^Open

I am Ravi Kumar ,a customer of amazon for more than * years.I always loved the company's services. I ordered *d car mats on **st october with order id - ORDER # ***-*******-******* .While i was ordering the product ,i saw the return policy s...

Nov 04, 2020 by Ravi kumar Bvs

Flight ticket cancelled not refunded (Cleartrip india) ^Open

I had booked a flight through cleartrip whch got cancelled. I was promised in August that my amount will be refunded in ** days and I have been regularly asking for an update for over * months now. All I get to hear is we are trying to talk to ...

Nov 04, 2020 by Mohit Hiralal

Ultimatehaul package not delivered order cancelled refund not received (Ultimatehaul com ) ^Open

I had ordered * sarees on * th October **** of total worth **** Rs, but parcel not received yet then I cancelled the order but refund not done by them....

Nov 04, 2020 by Shilpa Manohar Raut

Package not delivered (Beautyecstasyfyc616kitmen Red ) ^Open

I ordered trimmer from stayathome. I paid online for the same. I didn't received my order. After mailing them they replied it has delayed due to lockdown down. After mailing them again and again they have stopped replying. I ordered my product ...

Nov 04, 2020 by Pravin Choudhary

Non refund of payment by Trendy Western (Trendy Western) ^Open

I placed order on **th October ****, I didn't receive the order after great difficulty by spoke to Mr. Pankaj on mobile no. **********. He said he will return the amount as the order cannot be fulfilled. I said payment was made through razor p...

Nov 04, 2020 by Jasmeet Arora

Incorrect Missing Items they do not agree that it did not deliver the products (Myntra) ^Open

I placed an order on **th Oct, **** for three items from Brand "Mango" from Myntra - Black Loafer (Rs. ****), Magenta Solid Pullover (Rs. ****), Black Top with Lace (Rs. ****). On **th Oct, ****, i received a small package from Myntra with ...

Nov 04, 2020 by Surabhi Jhunjhunwala

Maggots filled Dog food package sent (Petsutra ) ^Open

I have been in war with petsutra.com and royal canin workers, they are unbelievably irrational. They expect me a regular customer who has paid the order number:- ************ in full and in advance for an order of Royal Canin Beagle **kg bag th...

Nov 04, 2020 by PRATHICK

Product not delivered (FAVOBLISS) ^Open

I had placed an order with FAVOBLISS an e commerce portal on **/**/**** (paid online the same day) for Philips Viva Collection HR****/** ***-W Hand Mixer-White. I am yet to receive the order despite contacting them by email multiple times (info...

Nov 04, 2020 by ROSHNI PRAVEEN KUMAR

Not able to Return my Order as it is not shown in Myntra Application (Myntra) ^Open

I have order * jacket from Myntra application on **th October and i got order message but i was not able to locate my order in application. so i contacted the customer care via chat and they send me the link to trace my order , i got my order ...

Nov 04, 2020 by Roshan Singh

Purchased 2 T Shirts and nothing delivered so far They keep on Shigting the delivery dates (Webfx digtel com) ^Open

Paid for * T shirts on October *, ****. They initially put the delivery date as *th October ****. But they went on shifting the date every three days and now the present date is shown as *th November ****. Order no.********. Toggle navigati...

Nov 04, 2020 by Krishna Prasad KK

Security deposit refund not received (Nestaway Technologies Private Limited) ^Open

I have following complaints: A) Security Deposit refund not received. I have paid INR ***,*** as security deposit B) Wrong deduction in settlement details Please find below details of deductions: *) Early mover out charges: I have been ...

Nov 04, 2020 by SHASHANK SHRIVASTAVA

Didn t receive my Replacement product (Boat) ^Open

Like on * September * got notification that my product got Replace but i like get that i send them more than ** mails regarding that but no response https://support.boat-lifestyle.com/?ticket_no=*******...

Nov 04, 2020 by Aakash Thakur

Did not get money refunded for my cancelled order (Patanjali Ayurveda) ^Open

On *th May, ****, I placed an order on Patanjali Ayurveda app and cancelled it after few days because of delay from their side. It is going to be * months, however I did not get my money refunded yet. I contacted customer care many times, howe...

Nov 04, 2020 by Rishipal Rajput

Empty Package (Flipkart) ^Open

I ordered a realme Buds Q Bluetooth headset from FLIPKART worth Rs ****/- on Oct ****. On *rd Oct **** I was not at my home in afternoon so I told him to give it to my uncle. The parcel handed over to my uncle and walked away quickly. Just a...

Nov 03, 2020 by T Shirisha

Unable to get refund on bogus incorrect order delivered (byfocals com) ^Open

I purchased an item(A ladies suit) from byfocals.com and it does not match with the photo displayed and the quality promised on the website. The color of the dupatta is not matching with the suit.There is no embroidery as shown in the website ...

Nov 03, 2020 by Pratima Dhekne

Refund amount not credited (Club factory ) ^Open

I ordered a wardrobe on july *th. My order was cancelled because indian govt banned club factory applicatiin.. but refund amount nit credited...

Nov 03, 2020 by Suganya gs

Kent Service (Kent) ^Open

Hi All, Purchased Kent water purifier and it was working good. In the month of april ** got call from Kent service man to do general service. I allowed to do service and said filter kit expired and need to replace which was costed *.*k. + Servi...

Nov 03, 2020 by Prasanna