ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Not refunding my rent deposit (nestaway) ^Open

The tenant of the nestaway flat asked us to vacated out within ** days and I did the same despite of the intense covid situation on August first week. I scraped by and put myself up in a PG. Three months in, they have not refunded my money nor ...

Nov 03, 2020 by Khoibam Praveen

Refund not initiated (Bakeshake) ^Open

I ordered bakery tools and gel colours from the akeshake.co.in website and they did send the items but the courier service that is the Delhivery service bearing id ************* through which they sent returned it back without my knowledge..the...

Nov 03, 2020 by Alina Dingchi Ch Momin

Package was not delivered yet (Millner Co) ^Open

Didn't receive any callback or mail regarding my order as sent many emails regarding the order. I order it in Jan 2020. My order no. was M182978...

Nov 03, 2020 by masoom yadav

Order Got cancelled by flipkart (Flipkart) ^Open

I have placed multiple orders during Flipkart big billion sales. Not a single delivered and now Flipkart cancelled them with no reason. All were prepaid order, I believe this is a new way to scam people, kept their money for days. ...

Nov 03, 2020 by Mohit

Pepperfry denying refund replacement of Bad quality King Size Bed (Pepperfry.com) ^Open

This is regarding the subjected order delivered In March just * days back from countrywide lockdown. Due to lockdown situation I visited my Hometown Delhi without using the bed. I got back to Bangalore on **th October. After using it for *-* da...

Nov 03, 2020 by Sourabh

Replacement not fulfilled (Thomson) ^Open

Ordered Thomson ** inch LED TV from flipkart on **th Oct which got delivered on **nd Oct. Requested a replacement request on **th Oct due to defective display. A technician visit was scheduled for **th Oct which never happened. Since then i am ...

Nov 03, 2020 by Vikas Ahuja

Ordered item was not delivered (Sportokart Com) ^Open

I am Muhammed basil, resident of Chandigarh. I have ordered * items from sportokart website worth of rupees ****, on */*/****. As of now I haven't received any confirmation message , call or mail regarding the order. There is no option for cont...

Nov 03, 2020 by Muhammed Basil

Refund not credited to my bank account (Flipkart) ^Open

I bought realme c** from flipkart and they dont delivered my phone due to out of stoke. seller processed my refund from last ** days but still now a day i dont received any amount in my bank account ....dont trust to flipkart ....its big scam ...

Nov 03, 2020 by Ketan vaishnani

Fake product mentioned as genuine (Robu.in) ^Open

I had ordered a nextion touch display on ** October. I received the package a few days after ** October. I checked the display right away and got to know it is a fake as it could not load .tft files from the official nextion editor. I have been...

Nov 03, 2020 by Rakesh

Photo Studio persons cheats Anirban Choudhury (Leena Gupta Studio) ^Open

I paid Ms Leena Gupta(mob **********) Rs **** on * Aug **** for photo shooting and video recording of my wedding on her Studio(address : Plot ***, Flat no G-*, Sector * Media Enclave, near Maha Kaleshwar MAndir, Vaishali Sector - *, Vaishali,...

Nov 03, 2020 by Anirban Choudhury

Wrong product delivered block account (Flipkart) ^Open

I have order on flipkart but they delivered product are of bad quality & wrong product against shown photo. Now they have block my account & also not resolving issue return of existing products. I am old customer& return was high only this tim...

Nov 02, 2020 by Sanket khandelwal

LG LED Screen flickering horizontal lines (LG Electronics) ^Open

Dear sir Warm greetings for the day Hope you are fine and safe This complain regarding LG LED TV which I had purchased on **/**/**** from reliance digital store in vr mall surat. But after use of * year I found pink horizontal lines flicking on...

Nov 02, 2020 by Akshay Ranpurwala

Matchon Complain resolved without resolution (Matchon aap) ^Open

Please do not close this complain like previous one without resolution in pressure from matchon. People At Matchon Are Doing Fraudulence With Innocent People, If Anyway Your Money Doesnt Get Credited To Their App But Deducted From Bank Accou...

Nov 02, 2020 by Kishore Singh

Complain about data solution works has a fraud company (DatasolutionWorks ) ^Open

Sir my name is Ansari Mohseen Abdul Aziz from malegaon (nashik) Maharashtra August k month me mujhe JASMITH KAUR naam ki ek lady ka call aaya tha +************ new Delhi se Mujhe kaam. Diya gaya tha work from home ka Pdf file se ms word me type...

Nov 02, 2020 by Ansari Mohseen Abdul Aziz

Dominos Pizza Food not Delivered No Refund Given (Dominos Pizza) ^Open

I ordered Tikka Masala Pasta Non Veg and Margherita pizza on **th October ****. The executive called and informed me that the item is mot available and i requested for a and refund. I have not received any refund yet. The customer care executiv...

Nov 02, 2020 by Ciffi James

Money deducted from account (Dream 11) ^Open

I had a total of Rs **** in my dream** account and it was debited from my account recently. I raised a complaint with their help desk and they responded back to me after more than a week that any non utilized money for a period of * year will n...

Nov 02, 2020 by Rakesh V Nair

Fraud Online Shopping Website (Shopping raja) ^Open

I ordered a fancy V-neck top on **th Oct , the parcel arrived today on *nd nov it was a plain red shirt . This is a fake website. U order a fancy top from their website and they deliver you a plain top(This is the case with everyone). They are ...

Nov 02, 2020 by Shriya

Refund (Metropolis Fashion) ^Open

I have ordered a month ago till now I didn't received my parcel and my money also deduct. I asked them to refund my money. They didn't respond my mail. I have complained earlier here also. Didn't get any response from your side to. Please lo...

Nov 02, 2020 by Tina patar

Meesho Blocked my amount no refunds (Meesho Company) ^Open

I had ordered multiple things from Meesho and was happily shopping from them for **-** days. I was happy and even ordered more stuff amounting to *-* k. They suddenly blocked my account providing me no infromation on the same ,saying they will ...

Nov 02, 2020 by Prerna Soni

Package not delivered (famousfeet com) ^Open

ORDER #**** I have ordered the combo kutri set (CONTRAST MATCHING COTTON SET & SUNSET YELLOW CHIKANKARI SUIT - L × * ) worth rs *** on the **th October and yet i didn't receive my product. Besides a conformation email there is no any sort o...

Nov 02, 2020 by Bhaveshwari Wagh