E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Refund for short supplied items (Jiomart) Open
I am forwarding herewith the complaint lodged by me for short supply of items. Order ID: *****************M complaint no ******* Date of order:**-**-**** Date of Supply : **-**-**** Amount Paid: ₹ ***.** Bill no: ** Store: **** The...
Oct 03, 2020 by Sangeeta Mehrotra
Price charged more than MRP (Amazon) Open
Dear team, I ordered product from Amazon for *** rs (***+** delivery charge). But the original price is ***. They charged *** extra. The seller on Amazon is fooling people. Request you to help. ...
Oct 03, 2020 by Sanket M
Package not delivered (Fordot store ) Open
I have placed an order on **-*-**** but untill now there is no information about the order details and now the website also not working...
Oct 03, 2020 by Rajendra
Extra money deducted from my bank account by myntra (Myntra) Open
On *rd october,**** the delivery guy of myntra attempted an order to deliver which i placed. The parcel was of rs ***. I paid him via by debit card and took my parcel. Later he came back saying he didn't receive the amount. I was in hurry so i...
Oct 03, 2020 by Asmita maity
Package not delivered (Dot store) Open
I ordered my shirts through dot store company via instagram.they taken my order I paid through online. But now I got no response and my package from them.it is too inappropriate.it will result wrongly on future startups....
Oct 03, 2020 by Yerra Chandrashekar
Not receiving any update about my order (Fordotstore Com) Open
Not receiving any order detail and amount is paid online via credit card on ** Sept **** and we also have screenshot of payment and bank status of payment...so please help and I want refund my amount and trace this fake website ...
Oct 03, 2020 by Akhilesh solanki
Fraud Seller send different Saree (clothystore in) Open
I order saree of amount rupees ****/-from clothystore.in the website, the address is not mentioned on the website. Please help me with my full amount refund and register the complaint of clothystore.in website as the portal is using other webs...
Oct 03, 2020 by Vilasrao Kahale
Refurbished laptop (Vle Bazaar) Open
I bought a refurbished laptop from vle bazaar..I got a product on */**/**..that was very old...even display and battery written in pen.. and getting shock while I charging...I tried to return they are not replying my mail and not taking my call...
Oct 03, 2020 by Peter m
Package not delivered (Inface Story) Open
I have ordered * Electric cars for kids on different dates. After this I have received an email stating that your order will be arrived and also stated that it will take *-* weeks like that, but even after ** days there is no information about ...
Oct 03, 2020 by Elluri Yaswanth kumar
Refund not received for the products which were billed but were not delivered (Jiomart) Open
Bill no. - *****************A I haven't received refund for products which were billed but missing during delivery. Following are the details for products which are billed but not received and refund pending: *) Mother Dairy Malai Panee...
Oct 03, 2020 by Subham Tater
Damaged wardrobe (Flipkart) Open
I have got this product on *th August. But after * weeks only I could see there are this kind of fungus is coming.I have already so many calls with customer service executives but No luck. Finally they have assured me they will give a replace...
Oct 03, 2020 by Piyali Dey
Refund not recieved (Myntra) Open
Sir, it's been more than a month I'm waiting for the refund for my * products and after every * days they ask me to wait for **-** hrs and it is going from last one month. Myntra is not providing my refund....
Oct 03, 2020 by Chitra
Amazon took cash on delivery but item not in box (Amazon) Open
i ordered wonderchef mixer and one crocs slipper from amazon.in, on *thsep**** & *thsep**** . received one box with both item sticker written on top , but inside there was only crocs slipper worth ****/-, but item wonder chef mixer worth ****/-...
Oct 03, 2020 by pawan katyal
Package nt delivered (Makemesuperb) Open
** sep i ordered ..still i didnt yet get my parcel...
Oct 03, 2020 by Regina Terangpi
Wrong item delivered (Myntra) Open
I had ordered a navy blue Mark and Spencers Night suit from Myntra.com and I received a purple check top. I had therefore placed a return request. The delivery executive said that the item is not as placed. I told them that this is exactly the ...
Oct 03, 2020 by Raghav Prasad
Package not delivered (Sathiaa com) Open
I had ordered the item #**** on **st September. No information about delivery received although the order confirmation mail has come. ...
Oct 03, 2020 by CHITRAL CHATTERJEE
Watchler in thestylishclothes com Money is taken and package is not delivered (watchler in thestylishclothes) Open
I have ordered saree from the watchler in thestylishclothes ** sept order number is ****. I have not received any saree till date. I have tried calling their phone number but it is always busy and email is fake. Overall looks like the company...
Oct 03, 2020 by Sangram kokate
Refund issues for my cancelled subscription They have cancelled my subscription due to the lack of d (zoom car subscription) Open
I have subscribed zoom car on August **th ****,but due to lack of documents zoom car agents cancelled my subscription. They informed me to wait for ** days to get refund but still no response from them...
Oct 03, 2020 by Harshad
Honor phone inconsistent in using network (Honor ) Open
Phone occasionally disconnects from *g network. Since I use Jio network, the calls get dropped at least once in every call of * mins ...
Oct 03, 2020 by Mohan
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's