ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Shopcluse Luckydraw Scam (Shopcluse) ^Open

ShopClues, on **/**/**** I recived a call from a person saying that we are from shopeclues and you won a lucky draw and I got an MAHINDRA XUV*** CAR worth of (PRICE-**, **, ***/) and They ask me to pay **** as registration fees and then also ...

Nov 11, 2020 by Tushar Garg

Received wrong item (OnePlus) ^Open

Hello Order #M****************** Ordered for OnePlus wireless charger But I got wired adapter I had a word with OnePlus team Complaint raised on ** th October I didn't get any solution Please ask them to credit my refund So that I'll pu...

Nov 11, 2020 by Saikumar

Wrong headphones delivered (electronicdeal in) ^Open

*. I ordered for Sony MDR-XB**AP Premium in-Ear Extra Bass Headphones with Mic (Black) as per website picture and description. I was wrongly sent :Sony MDR-EX *** AP. I want a full refund ...

Nov 10, 2020 by Ignatius Manuel Vaz

Delivery of product delayed (Flipkart) ^Open

I had ordered a TV on oct **th **** with full payment done at time of purchase,I was assured delivery date of **th Oct , I have been following up since then and not getting any clear response from them. Their customer care is calling up and ask...

Nov 10, 2020 by Deepak Bangera

Item not received (Classy Shopperz) ^Open

I ordered High Quality Clone from Classy Shopperz , he asked me for *** as advance and remaining after placement of order. After that he sent me videos of placement of order and tracking details as well and later after when I sent him the remai...

Nov 10, 2020 by Ribhav Kapoor

Facebook fraud by Indian Army Fraud of activa (Facebook) ^Open

I saw a activa on Facebook post then I call him he is giving me a low price ***** then I say yes then he said to me that you've to pay **** this amount and we will send you active at your home and he send us indian army fast delivery receipt al...

Nov 10, 2020 by Ashish Simariya

Wrong commitment and fraud (Zunroof Tech Private Limited Gurgaon Haryana ) ^Open

मेरा नाम सुधीर कुमार है, मैंने अपने घर की छत पर शेड पर * किलोवाट का Rooftop Solar System लगवाने के लिए Zunroof Compan...

Nov 10, 2020 by sudhir kumar

Amount debited but order not placed and amount not yet refund to me (Flipkart) ^Open

I have made order for iphone ** pro of ***** rupes on Flipkart on ** octomber **** . That i did online payment through net banking, transaction failed but amount debited from my account and order not placed . Not yet return to me yet ** days i ...

Nov 10, 2020 by Kailas anil phad

Received a fake product even in replacement from amazon (Amazon India) ^Open

On **/**/**** i received a pendrive (SANDISK CRUZER BLADE **GB) WHICH I ORDERED FROM AMAZON FOR *** RS.THE SELLER WAS BEST BUY INDIA PVT. LTD. WHEN I OPENED THE PARCEL AND SAW THE PACKET IT WAS LOOKING LIKE A FAKE PRODUCT AND WHEN I ...

Nov 10, 2020 by Syed Saquib Sayeed

Trendy Western Payment taken advance product not delivered by TRENDY WESTERN (Trendy Western) ^Open

I have placed an order to purchase a Rich Looking Sky Blue Flared Kurti from Trendy Western.Com and paid Rs. ***/= on **.**.**** since there was no option for COD. At that time the time of delivery has been shown on **.**.****. On **.**.**** I ...

Nov 09, 2020 by GARV TAMBI

Complain against Samsung (Samsung Ac) ^Open

I had purchased * samsung ACs on **st March **** right from the day of installation faced a lot of problem with one machine , already filed a complain against Samsung through Consumer sathi , i had requested for a new machine or life time free...

Nov 09, 2020 by Melsey Josephine

Paper plate machine fraudulent company (Reddy Enterprise) ^Open

Respected Sir, Please help me how to take action on the Delhi based fraud company. I am from Tamil Nadu. The details are : I am V.Manikandan , ** from Sivagangai of Tamil Nadu. I am unemployed for some days. During that period I have seen a...

Nov 09, 2020 by Manikandan

Received used product (Paytm Mall) ^Open

I ordered a puma shoes from paytm on *nd November’**** and a used product was delivered to me on *th November’**** , I raised a complaint on paytm and also contacted paytm care on Twitter but no resolution has been given till now....

Nov 09, 2020 by Farhad khan

Parcel didn t got (Apna mmbulk) ^Open

I ordered the sweater on Last month with order number **** still I didn't got any message or parcel please, refund it or send the parcel...

Nov 09, 2020 by Jaya SHANKAR M

Fake product Delivered (Amazon India) ^Open

I have purchased a Dell Laptop Battery, Which stopped working within the warranty period. So, I contact the manufacturer Dell, after checking the images and bar_code of the battery, the told me that this is not a genuine dell battery and sugges...

Nov 09, 2020 by Saurav Kumar Pal

Incomplete products delivered (Myntra) ^Open

I had ordered * prepaid item from Myntra which they divided into * packets .. containing * items in * packet and * item in other .. I received the packet with * items .. which was ok .. other packed showed * items but it contained only * items...

Nov 08, 2020 by Ambrin wani

No tracking details available No response from seller (Strionline) ^Open

I ordered a dress from strionline website, after payment i received the invoice also. But product cannot be tracked. Seller's number is switched off and emails are not responded. I need my refund....

Nov 08, 2020 by Jaswinder Kaur Saini

Order placed on October 21 not delivered No response to email inquiry (Trendy Western) ^Open

https://trendywestern.com/Order noOrder #TW***** confirmed even though I received an email that my order no ***** is confirmed I have not received the ordered items and no responses to enquiries via emails...

Nov 08, 2020 by Radha

Tp link wireless router cheated by Lt online store (LT Online Store) ^Open

I Bought tp link wireless router on EMI from Lt online store on * June ****, Order no #**-**- ****** generated on that day, On ** June **** I got a mail order is now processing , Still now didn't get that I don't know what do, Please help...

Nov 07, 2020 by Prabin Kumar Mohanty

Exchange not collected (Tatacliq) ^Open

Purchased Galaxy A** and A** from Tatacliq on ** and ** August respectively There was exchange offer for these * mobiles. Tatacliq didn't collect old mobiles and didn't refund the amount they assured while purchasing in spite of continuous fo...

Nov 07, 2020 by Prerana M More