ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Package not received (Stylenlook) ^Open

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Nov 07, 2020 by Ann David

Refund not proceed by company (Flipkart) ^Open

I have order product from Flipkart, but I have received an empty box containing iron plate and packing paper. Regarding the same I raised complaint in flipkart but my refund request rejected. I am feeling cheated now. Very much disappointed. It...

Nov 07, 2020 by Prince

Negligence (Drivezy) ^Open

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Nov 07, 2020 by MANOJ S M

Nestaway Security deposit not refunded (Nestaway Technologies Pvt Ltd ) ^Open

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Nov 07, 2020 by Abhishek Goyal

Wrong Item received (Touchver Com) ^Open

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Nov 06, 2020 by Shefali Mandot

Refund Issue (Mednear) ^Open

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Nov 06, 2020 by Himani srivastava

Refund amount not yet received by OLA (ola cab visakhapatnam) ^Open

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Nov 06, 2020 by Dinesh

Package not delivered (cutegirlcreation com) ^Open

I had ordered from this website on the **th of October. The estimated delivery was supposed to be in * days. However, I have not yet received any package or a tracking status, or any updates. Attaching below the only message that I received. Th...

Nov 06, 2020 by Lakshmi Varma

Defective product (Asuz) ^Open

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Nov 06, 2020 by Ajay Kumar Singh

Didn t get refund and last month rent (Nestway) ^Open

Last month i got message from nestway as follows We regret to inform you that Owner and Nestaway have mutually decided to offboard the house you are staying in currently ABC We suggest you to apply for Internal Transfer to some other Nestaway...

Nov 06, 2020 by Shreyes Ingole

Package not delivered (Beautify yourself) ^Open

I ordered few clothes from a website beautify yourself which i came to know through there instagram page ....i ordered my clothes on **th july and have not received my parcel till now....my order number is *****...i am attaching a screenshot of...

Nov 06, 2020 by Ritika Sisodia

Token Money not refunded by (Cars24) ^Open

On * Nov,****, I visited Cars** office at GIP Mall, Noida. I have booked a Hundai i **, Model **** car on a token amount of **,***/-. After getting **k, they provide Token receipt where it is mentioned that Token amount is not refundable but it...

Nov 05, 2020 by Anurag

Package not deliver after exchange confirmation (Wildcraft India Private Limited) ^Open

Team, I ordered jacket (*rd October ****) in sale period from wildcraft and I got the delivery of the order (*th October ****)but somehow it is not fitted and I asked them to change the size or return the product. But they were not agreed to...

Nov 05, 2020 by Roopam Verma

Fraud (Consumer saathi) ^Open

I have paid for a consumer help on this website on **th August **** . Now their mobile and email id are not working and today their website is also died. Please help me...

Nov 05, 2020 by SreeNath MoGili

Wrong item received (Khushi fashion 128 a manhar plaza near kikol road ahamadabad) ^Open

I ordered * salwar suit material through watsapp no **********.b ut they sent cheap saree. Kindly rectify...

Nov 05, 2020 by Suganya gs

Extremely Pathetic Support from Oneplus (OnePlus) ^Open

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Nov 05, 2020 by Himanshu Sukhija

PACKGE NOT DELIVERED AND NO CUSTOMER SUPPORT (Trendy Western) ^Open

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Nov 05, 2020 by Sneha Bagria

Order cancel after 14 days with asking Customer (Flipkart) ^Open

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Nov 05, 2020 by Rakshit Sahu

105 reffral code received which is not working And also not giving any answer after 20 mails (Nurserylive.com) ^Open

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Nov 05, 2020 by Yash Vishnoi

Package not delivered and refund not initiated (Flipkart) ^Open

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Nov 05, 2020 by Lavish Naidu