Prasanna filed complaint against Kent on Nov 3, 2020
Hi All, Purchased Kent water purifier and it was working good. In the month of april ** got call from Kent service man to do general service. I allowed to do service and said filter kit expired and need to replace which was costed *.*k. + Service charge.He assured it will be * year guarantee/warantee for filter Kit and filter fiber one is * month waranty. . Only next year april **** need to replace. I allowed to replace it. I paid amount. But, bill not given to me. He said you will get online or you can login to http://www.draquaa.in/invoice/. When I checked that time it, bill was not generated. Again I got call from Kent and asked pending general service on *rd November **** . I thought just general services. I allowed to check. The person said, filter kit expired and need to replace it. I got confused and informed it was replace just april how it got expired.The fiber filter have only * months waranty. I checked the bill by login into website http://www.draquaa.in/invoice/. In the bill nothing specified about waranty. Now, I spoken with cm care, they also telling * months waranty for filter kit. The kent is fooling every middle class people by sending service person for general and charging big amount of money.

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim

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