ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Return rejected (Myntra) ^Open

My order ID - #*********************. I ordered a jeans from myntra which was of regular length. The jeans that I received was cropped in length. It was not even high ankle it was very short. It didn’t even fit me and the colour also looked d...

Nov 14, 2020 by Akanksha Rathi

Items in the package missing (Myntra) ^Open

I had ordered * items from myntra...On ** november when the delivery of * items were scheduled ..Only * item was delivered. Upon contacting with myntra they registered a complaint which was closed on ** th of November ...With no result. Order ...

Nov 14, 2020 by Dinesh Chandra Paliwal

Package not delivered (Ultimate Haul ) ^Open

I ordered a saree from ultimate haul on ** October, order no #***** but my product is not delivered yet. No information about shipping details. I got a confirmation mail from them stating that, we are getting your order ready to be shipped. But...

Nov 14, 2020 by Archana U R

Item not delivered (Zenight in) ^Open

****Nov** I had purchase ₹***.** through zenight.in till now I didn’t get any update for my purchase.. pls help me sit...

Nov 14, 2020 by Lakshmanan

Package not delivered (Zodok Elite) ^Open

Ordered two Shirts from their website www.zodokelite.in on **th October ****. It was supposed to be delivered by **th November ****, However I still haven't received the package. I tried contacting them via email and they didn't reply. The con...

Nov 13, 2020 by Japjeet Singh

Tripod 3110 not received (Limra TechnoSys) ^Open

I ordered Tripod **** in Amazon as prepaid through my debit card and my order got cancelled without receiving I don't know what is the reason,still I didn't received any call from delivery team,when I ask they simply irresponsible it's insult f...

Nov 13, 2020 by Mohammed Rayees

Item Missing from Package (Myntra) ^Open

I have ordered few clothes and a watch from myntra. * item came before. In the second package there are supposed to be * items + watch claimed by Myntra without any proof that they dispatched the watch along with those items. But after unpackin...

Nov 13, 2020 by Vinay Kumar

Non delivery of Goods (Tci Express) ^Open

On **/**/**** I Ordered The Following From You: Led Bulb Materials I Paid A Deposit Of **** By Cash Courier Tracking Number ********* I Was Expecting To Take Delivery Of The Item On **/**/****, But At Present I Have Still Not Received The ...

Nov 12, 2020 by Nixson Berkmans

Service provided not completed ( com) ^Open

Laptotech Solutions was not able to complete the task that they where hired for....

Nov 12, 2020 by Zaki Peshimam

Amaron battery warranty replacement not provided (Amaron Batteries) ^Open

Amaron battery replacement thru warranty is being delayed and I am told I will receive the battery only in Jan **** . The Amaron dealer is not willing to provide a service battery also for temporary use. I cannot use my vehicle and this is caus...

Nov 12, 2020 by FLOYD DSILVA

Laptop dead in 3 hours out of box (Lenovo (INDIA) Private Limited) ^Open

I purchased a brand new Lenovo laptop from Pai Electronics in Hyderabad (Branch: Sun City) on EMI plan on October **, ****. The laptop crashed in * hours, kept crashing constantly even after re installing the OS software, I purchased it on F...

Nov 12, 2020 by Syed Ali Ibrahim

Package not delivered yet and also payment deducted in advance (Trendy Western) ^Open

Through this site I purchased three suit of worth Rs-****/- on **th Nov **** but I am not receive any msg or neither received my order.My order number (#TW*****). till date no confirmation from this site and for this I have written email to it ...

Nov 12, 2020 by Aaron Lewis

Package dead on arrival (Reliance Digital) ^Open

The product delivered had no seal and the sticker was taken off.On asking the delivery boy he said it was normal. Also the product arrived dead. When asking for replacement they are blaming me that i took off the sticker , hence not liable for ...

Nov 12, 2020 by Kumar Malay

Cheated in the name of job (Typing World ) ^Open

It's basically a data entry company which promises to give work and salary of **k after submitting the work instead of giving salary as said they demand money from our end in name of various formalities n say it's all refundable along with the ...

Nov 12, 2020 by Varshini B

Not refund my money (Ssst Akt Elampillai ) ^Open

I purchased dhoti+shirt and pavadaisattai from Ssst/Akt Elampillai through whatsapp with full prepayment including shipping charge Rs. **** But I received completely different designs and colours, So I asked them to exchange or refund my mon...

Nov 12, 2020 by Pommi Eswari

Myntra not accepting return of wrong shoe delivered (Myntra) ^Open

I Ordered Power Men Shoes From Myntra And Received Wrong Product(Different Color And Size) . After That I Placed Return Request And Delivery Men Told You Have To Raise A Complaint Then Only We Will Take It With Us. I Raised Complaints *-* Times...

Nov 12, 2020 by Mitali Manghnani

Bajaj Electricals not resolving complaint Geyser under warranty (Bajaj Electricals Ltd ) ^Open

Hi I raised an issue of geyser repair on November **, **** (Caller ID attached). The product is under warranty (warranty document and bills attached). The engineer named Deepak Sharma visited and returned back without fixing the issue. He s...

Nov 11, 2020 by Shashank

Missing Items (Myntra) ^Open

I placed orders of different items vide order numbers *******-*******-*******, *******-*******-*******,*******-*******-*******.They randomly clubbed * items into a single dispatch and delivered to me with a Packet Tracking ID ML********** and P...

Nov 11, 2020 by Dr. Amrita K

Package not delivered (Indian wedding outfits ) ^Open

I placed an order for a white sharara set through the Instagram ID @indianweddingoutfits. I was asked to pay through google pay for my order. I placed the order. It’s been more than ** days and I haven’t received the order. The person stopp...

Nov 11, 2020 by Shiksha sai

Received wrong product but return is not accepting (Myntra) ^Open

I have ordered * products in Myntra, out of them * I got wrong product and other is very bad quality, so I have requested for return more than ** times but every time they are rejecting my return request saying quality check failed, without ver...

Nov 11, 2020 by Anil