ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Amount deducted but order not placed (Meesho) ^Open

I was placing the order for two kurtas for which I paid online ****rs through gpay and the amount got deducted but in Meesho it showed order failed. So I want my refund ...

Oct 30, 2020 by Megha agarwal

NON PAYMENT OF MATURED VALUE (Sahara EShine) ^Open

Sir, I have invested Rs******/-(three lakhs) in sahara eshine on **/**/**** which matured on **/**/**** matured amount is rs ******/-.SAHARA is not paying the amount and playing with time,pleasre help...

Oct 30, 2020 by Baman Chandra dixit

Package not delivered (Www.myflowertree.com) ^Open

I order birthday gift from this website one week ago for delivery October **, then I saw morning preparing to dispatch, afternoon they cancel my order, I don't know why, if cannot deliver they not accept order, please help to refund money, I ...

Oct 30, 2020 by Iqbal nilavana meethal

Refund not received in account (LT Online Store) ^Open

Ordered one Logitech C*** HD Webcam (***p/**fps) on *th June ****. The order remained in the processing stage till **th October ****. I received an email from LT Online Store saying the order status as Refunded. But till today (**th October ***...

Oct 30, 2020 by Sumit Mitra

PACKAGE NOT DELIVERED (Zopnow in) ^Open

I was tried to order through zopnow my amount was deducted but order was not successful plz help me in regards this Reg number:********** Reg mail:raja.nagakumar@gmail.com Even I used the same details while booking Plz find the attach...

Oct 30, 2020 by RAJA NAGA KUMAR

Wrong product delivered (Myntra) ^Open

Order Id-*********************. I have ordered US Polo Shirt but they have delivered a Jeans(Women) . And return requested has been declined by their courier partner .I want my ordered shirt instead of that Jeans. Pick up your Jeans and delive...

Oct 30, 2020 by Arun Jagdale

Quikr fake job (Quikr Jobs) ^Open

I Applied For The Job Vacancy For The Bank Jobs, Nagpur Which Was Posted On The Quikr Site. Some lady name pooja sharma(e-mail- poojasharmajobs**@gmail.com, number-+************) Called Me And Told Me That My Resume Was Selected For The Cashier...

Oct 30, 2020 by Suwarna

Package not delivered (Flipkart.com) ^Open

I ordered a phone from flipkart.com on ** oct ****, on ** oct **** i received a message that it will delivered today so i waited the whole day, i didn''t receive any call from them. Then i contacted flipkart customer support several times for t...

Oct 30, 2020 by Karan Chilwal

Package not Delivered (Quikr) ^Open

Saw an ad in Qucikr for a mobile. Made a chat & the seller replied with a Whatsapp Numbers (********** & **********). Asked me to transfer Rs. *** as advance payment and the remaining after shipment. Once the amount is transferred, the person s...

Oct 30, 2020 by Ganesh Ramasamy

Money not refunded (Vs Investment Solutions) ^Open

I have paid *Lac rs. to Vs investment solutions Bhopal for commodity trading, according to them they are going to refund after * days but now a month has passed but not a sigle money has refunded....

Oct 30, 2020 by Shailesh chandrakant swami

PACKAGE NOT DELIVERED (Kurtiset com) ^Open

I had ordered an apparel set from Kurtiset.com through their Instagram link on October **th, ****. I had paid the bill through my GPay account at the time of order. They had sent a mail confirming my payment and my order on the same day. On **t...

Oct 30, 2020 by Oindrila Roy

Money Deducted but product hasn t arrived (Mahi Fab com) ^Open

Recently, I've ordered a combo pack of Denims worth rupees*** and Single denim worth rupees*** from Mahi Fab.com(BigDeals*you) on October**,**** but i never received a single product till now and when i tried to contact them via sending Email o...

Oct 29, 2020 by Kajal Nanda

Fraud and Harassment by Myntra Incorrect Fake product delivered (Myntra and Philips ) ^Open

Fraud and Harassment by Myntra This complaint is regarding a wrong product/fake product being delivered to me instead of Philips trimmer (*-*). The product was delivered on **th October and on the same day a complaint regarding the same ...

Oct 29, 2020 by Niharika Dhoulakhandi

Refund of tv amount (Iffalcon Tv) ^Open

My self sanjay Rathore. I have opted for refund from Jeeves. I have given all required information immediately. However I am still awaiting for my refund. Doing follow up on call and email continuously since September . Two times ticket inti...

Oct 29, 2020 by Sanjay rathore

Refund Not Received (Reliance Digital) ^Open

I had ordered a Wifi Router from Reliance Digital Online store because of the covid situation. It got delivered the next day. Upon unboxing, I found out that the unit that I got was not the one I ordered. So I contacted the customer service...

Oct 29, 2020 by Sambhav Dave

Package not delivered but money deducted (spotwagons com) ^Open

I ordered items worth rs***.**. Mail was also sent for confirmation since then i am not able to contact them to get the items or refund. ...

Oct 29, 2020 by Tosha B Shah

Refund not received (ZoomCar) ^Open

They cancelled my booking at the last minute and have been playing around for quite some time. As per their policy , they should refund it in ** working day policy , but till date no responses from emails and there is no option to contact the c...

Oct 29, 2020 by Pradeep Manjunatha

Refund not received for undelivered product (Onshopdeals.com) ^Open

I placed an order for the purchase of a protective phone cover for my new iphone with Onshopdeal.com on *rd August ****, and paid INR **** at the time of ordering using my credit card. Since the product was not delivered even after * weeks afte...

Oct 29, 2020 by Manuel sam figarado

Refund not received (Flipkart) ^Open

I ordered Poco X* on the **th of oct during BBD.I was supposed to receive the package by ** Oct. On **, I tracked the package and it was still in their mother hub _MAL. Upon contacting I was assured that I would receive the package by **. I di...

Oct 29, 2020 by Atul Bartwal

Money cheated (online fraud in whatsapp) ^Open

Accused name :- N. Boopalan, Location :- Vellore, Mobile number:- **********/********** Dear sir, This accused cheated me getting extra money through online commodity trading. He promised me before payment he gave me proof of receipt and c...

Oct 29, 2020 by Shankar