ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Poor quality bed broked within 45 days of usage (Hindware Home Retail Pvt Ltd ) ^Open

I purchased this bed for my two cousins aged * and * and within **-** days of usage it is broked..I need refund for this poor quality bed Sales Order no ********* Po no ******** My details; Order Number : ******** Order Date : **-Nov-***...

Jan 14, 2021 by Aditi Shende

Packaged not delivered (stayathome co in) ^Open

i had order product from stayathome, product name is "sellerbuy-A!rtel~*G~Hotspot~–~E****Cs-***~Portable~W!-F!~Data~Dev!ce~(Wh!te) " [Order #********] on **/**/****. they mentioned that they told shipping will be delayed. i was continously ...

Jan 14, 2021 by Vinaya Dudumkar

(Strionline By fbcothea in) ^Open

...

Jan 13, 2021 by Darshana

New balance india No trace of products after full payment (New Balance india online store) ^Open

Order date */*/**** Order information #**b***-**** Order amount *****.** Order status (*/*/****) Payment success TradeNo:WR****************|| OrderNo:*XZ-aa****-gs*** Website used http://www.newbalanceindiastore.in/index.php? I had made a...

Jan 13, 2021 by Jordan Namgyal

Refusing to send my refund (Eassymall com) ^Open

I had cancelled my order but Eassymall.com is refusing to give my refund of Rs. 426. ...

Jan 13, 2021 by Rohini Sharma

Damaged furniture delivered (Wooden street furniture pvt ltd) ^Open

Damaged furniture delivered on ** November ****. Dropped an email to Mr Garvit on ** November **** and the same has been addressed within a week. After a month of use the wooden furniture failed durability standards and fell down on ground havi...

Jan 13, 2021 by Ramkumar

Preorder fraudulently cancelled (Reliance Digital) ^Open

Reliance Digital Took a pre-order for PS* and sent success SMS and mail. After a day, they wilfully cancelled my pre-order and sent me an SMS that I requested the cancellation. I stopped ordering from other sites in this limited time pre-order ...

Jan 13, 2021 by Suvid Anand

Fake shoes delivered (Myntra) ^Open

i ordered the nike shoes(white) on **/**/**** and they came on **/**/**** at *:** pm. After the delievery we opened the package and found that product was a fake nike and of black colour too. We have approached the company for resolution of the...

Jan 13, 2021 by Rohit Joshi

Financial fraud (Fashchic 15) ^Open

Financial fraud from bank account. Kindly help...

Jan 13, 2021 by Riya Agrawal

Dell Brand New 3593 Laptop Poor Performance Slow Speed (Dell) ^Open

I have recently Purchased Dell Inspirion **** Laptop. This is used for day to day activity of Web surfing & Zoom meeting only. Even for such simple task Laptop speed is Pathetic Slow,gets Hanged when shift from one window to other, takes huge t...

Jan 13, 2021 by Sunil Wagh

Bad Customer Support (southindiansarees com) ^Open

Good Afternoon ! I have ordered a lehenga on southindiansarees.com . The order we recieved is not as shown in the picture . I tried to approach them through call but couldn't connect . I mailed them they replied in the begginning but once aske...

Jan 13, 2021 by Roshni

Scam Fake online shopping site (dheryastudip in) ^Open

Facebook ads popped up of dheryastudio.in On opening it ,I felt the products looked good. So I ordered some clothes. I made and paod three orders I paid online via razorpay , I got receipt of all three from razorpay ,that payment has b...

Jan 13, 2021 by Poonam Nanda

Iwatch creating healthy issues (Apple) ^Open

My iwatch * series creating dead cells on wrist and when complained apple saying don’t use it we can’t do anything more ...

Jan 12, 2021 by Jayanth js

Refund Not initiated after product reciept by Amazon (Amazon) ^Open

Dear Voxya, I had ordered an item from Amazon as a gift for my wife. Details- Seller - Brightmart Order ID: ***-*******-******* Product delivered - **th Dec Product returned - **th dec ** Amazon Return ID: DmqCSgqlRRMA Product recd a...

Jan 12, 2021 by Amol Kampali

Faulty and damaged refurbished parts for replacement (Dell India ) ^Open

Hello, I am an engineer and my whole job is dependent on high-end software and computer work. I have always been a loyal customer of dell for many years. I have a Dell high-end gaming laptop with an expanded warranty. My Nvidia driver is...

Jan 12, 2021 by vishant sangvhi

Refund not Processed Flipkart is a thief (Flipkart) ^Open

I have booked a flight in March ** for travel in April ** with spicejet through flipkart travel. Unfortunately, the flight is cancelled and the amount was made available on credit shell of spicejet. I can use this credit shell for travel before...

Jan 12, 2021 by Priya Agrawal

Seller Contact Details are false email and Contact numbers not reachable (Varsha creation) ^Open

I have purchases Clothing items from Varsha Creations , through Net Banking. Payment get debited from my Account as well , but I have not received any Delivery schedule. When I tried to send Mail on given Mail id , it is showing " Your message ...

Jan 12, 2021 by Shweta

Delivery denied by Pepperfry after sending damaged product thrice and not ready to cancel refund the (Pepperfry) ^Open

I ordered * no. of * seater sofas from Pepperfry (* Omega & * Hamilton) the order was given near Diwali in Nov ****, Firstly the orders were delayed and we were getting the mails & sms for several days from Pepperfry that we are unavailable at ...

Jan 12, 2021 by Nitin Oberoi

Refund not credited for cancelled flight from Flipkart (Flipkart) ^Open

Hi Team, I booked AirAsia flight for * Dec **** using Flipkart travel and it was charges **** /-. It was bad luck because of Covid airline cancelled particular flight and refundand amount back to travel partner Flipkart on same time when fligh...

Jan 12, 2021 by Vikas Awasthy

Myntra denied refund for the wrong product delivered (Myntra) ^Open

I am shivani chaudhary, I have ordered a navy blue BlackBerry Jean's from myntra on ** december I'd:: *********************, it got delivered on *nd Jan , but the product was wrong, it was a really disgusting brown pant, then I immediately...

Jan 11, 2021 by Shivani chaudhary