Internet Service Provider (ISP) Complaints

Isp Complaints

The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity.

Internet has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc.

The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include:
- BSNL
- MTNL
- Airtel
- Reliance
- Hathway broadband
- Asianet etc.

Commonly Reported ISP Complaints in India

The most common ISPs complaints as reported by customer in Bangalore, Mumbai, Pune, Hyderabad, Chennai, New Delhi, Noida and Kolkata include:
- No service
- Slow internet speed
- Service not activated
- No refund provided
- Wrong package
- Upgrade not applied etc.

So how can an individual deal with broadband complaints?

How to resolve ISP Complaints in India?

1. Contact ISP
First and foremost it is essential to raise an issue at the ISP's customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :

BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800

2. Contact Nodal Officer
Apart from raising your concern at their customer care number, every ISP has a grievance department headed by Nodal officer as directed by the law. You can even file a complaint there or mail them at the ID given. Most of the issues get resolved at this stage.

3. Send a Legal Notice
However, if you complaint is still being ignored, then the next best option would be to engage a lawyer and send a Legal Notice to ISP without wasting anytime. A well drafted Legal Notice by an experienced lawyer can do wonders. If you are unable to find a qualified & affordable lawyer then File a Complaint at Voxya and we will do the rest for you.

4. File a Consumer Forum Case
If everything fails to resolve your dispute then filing a complaint at your nearest consumer forum is the best option left for you. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court.

Till date Voxya has helped thousands of consumers living in Bengaluru, Hyderabad, Mumbai, Pune, New Delhi, Kolkata, Noida, Chennai and Chandigarh.

No Internet Service (Hathway boardband Chennai) ^Open

On thursday I raised a complaint that there is no internet service and raised a ticket. Its been * days no acknowledgement of the incident and no one contacted to fix the issue even after calling the customer service daily. And the only answer ...

Sep 25, 2023 by Raja Ravi

Internet connection is deactivated (Act Fibernet Bangalore ) ^Open

I got Act service reconnection on **th August by paying *month subscription for Act Premium Combo. At the time of connection they said that relocation charges will be waived off if I go for *month subscription plan which includes OTT apps. As p...

Sep 25, 2023 by Jagadish Reddy R

Refund Not Provided (Nnnow (arvind Internet)) ^Open

Subject: Urgent Complaint Regarding Order No. O****** Dear NNNOW Customer Service Team, I hope this email finds you well. I am writing to express my extreme frustration and disappointment with the customer service experience I have encoun...

Sep 04, 2023 by Ritesh Mehta

Bsnl Network connectivity issues (BHARAT SANCHAT NIGAM LIMITED) ^Open

I didn't getting any internet in my position of Mvr College, some times calls and even bsnl network signal here at this address by you're Bull shit Bad Bsnl Network. If you're not interested to listen my words then come here i will prove to you...

Aug 17, 2023 by Dileep

Cable Network (Tanuku Communication Network TCN ) ^Open

Dear Sir/Madam i am victim by Tanuku Communication Network (TCN) Cable operator Geetha Sai Cable Network suddenly disconnect my cable connection due to unknown reason many times we asking he hasn't respond. i attached my last paid bill for your...

Jul 17, 2023 by Suresh kolla

Recharged but didn t get plan benefit (Allaince Brordband Pvt Ltd ) ^Open

Recharged of Rs *** on *st July' ** and the plan named was Launcher. That plan had **mbps speed with unlimited internet facility along with live tv and free subscription one month free Hungama subscription. I had raised a ticket with alliance b...

Jul 16, 2023 by Amit Hazra

Payment for Jio fiber deducted twice in May (Jio Fiber Reliance Jio ) ^Open

I had paid **** on May **th to Jio fiber via gpay ****/- as a part of ****/- plan. Amount was deducted from the bank but not received here. After enquiry I cam to know that the amount was successfully credited into jio account. Transactiin id a...

Jun 24, 2023 by Rakhi Srivastava

Refund not done (Act Fibernet) ^Open

This company employee made me to pay the connection payment and then neither they did the broadband connection nor they refunded the money.. it's been * days and still they didn't refunded neither they connected the broadband connection....

May 15, 2023 by Shivani Yadav

Refund for Months not used (Act Fibernet Bangalore ) ^Open

I have paid for a * month broad subscription (March to May ****). I had asked the sales person to whether a monthly invoice will be provided with instead of the combined invoice for which he said yes. Beginning March **** I called up the suppor...

May 08, 2023 by Riza Baksh

Refund is not being processed (Act Fibernet Hyderabad) ^Open

I've been facing multiple issues with broadband multiple times over * months. Moved to Airtel Xtreem Fiber and asked ACT to disconnect my connection twice from ** to ** Feb ****. The representative has confirmed that service will be discontinue...

Mar 13, 2023 by Benny Joseph Perepogu

Internet is not working for ten days (Net Plus Broadband Connection) ^Open

I have taken Broadband connection of Netplus and on */**/**** I had told the diler of netplus that if I want to shift my house to another place, then shift my connection there, he asked for *** rupees for the shift. But today will be **/**/****...

Feb 18, 2023 by Puneet Singh

Airtel broadband not working for last 3 days (Airtel ) ^Open

My broadband suddenly stopped working day before yesterday. I have made more than * calls since then and each time my problem is escalated to their local engineering team. It has been * days and I have not received even a single call from the t...

Jan 11, 2023 by Ashish Singhal

Extremely Degraded Internet Connectivity Service from DNAGoa (Dna goa broadband) ^Open

Since renewing my internet service on Sep **** there have been many disconnections lasting from hours to over ** hours. Repeated complaints were recorded but time after time the same type of breakdown would occur. I warned DNA Goa I would have ...

Jan 05, 2023 by Frederick Fonseca

Refund not received (Hathway Chennai) ^Open

My hathway a/c no ********** broadway connection was canceled and they collected back their modem on */*/****. They have promised to refund my SD amount of Rs***/- My bank and all required details were submitted but the amount is not received. ...

Sep 29, 2022 by A R Ananthakrishnan

Service not working and no one is solving my problem (Timbl Broadband Internet Service Provider (isp) Timbl) ^Open

I ordered a timbl wifi on */**/**** and till then I'm facing very much problems... They don't give proper service till then I'm facing connection issues many times, when i call them they never receive calls and they never join customer suppo...

Sep 23, 2022 by Rahul Chaudhary

Connection closure not done and asking for payments (Vodafone) ^Open

I have already asked vodafone to close my number account and they have not done it for past * months and asking me due that I have not paid my monthly bills. totally unfair I have answered *** of calls for them...

Jul 21, 2022 by Ananth

Broadband Connection Termination Tikona (Tikona) ^Open

I have been asked to pay the due amount of ***/- for my broadband connection where I have told them several times via email to close my subscription. There are no responses to my emails and all I get is an SMS notification stating that someone ...

Apr 28, 2022 by Karthik Marimuthu

Refund not received (Joister Infoserve Pvt Ltd) ^Open

Hello, I made complete one year payment of ₹**** for Joister Broadband connection. Their sales representative Allwyn Cardos assured me that the connection will be installed within * days but the connection was not installed so I requested ...

Feb 17, 2022 by Sagar Bhila Sonawane

Frequent disconnections atrocious service delivery no customer service representatives or department (hath way broadband) ^Open

*st constant harassment with ** to ** calls per day to restore an account i had cancelled. My *nd account is active and i unfortunately have to use hathway since jio/airtel are not able to provide services in my complex. The *nd and active acco...

Dec 23, 2021 by Jaywant kaul

Not picking up device and not giving refund (Jiofiber ) ^Open

Sir, I have opted for jiofiber ** days trial period connection of **** rupess.its offer is like, within ** days, if customer is not satisfied then you can cancel it. I opted, I got issue with speed, I was getting *.*kbps.. I was not satisfied...

Nov 26, 2021 by Ravishekhar

Act cheated me (Act Fibernet) ^Closed

Hi team, Initially I had ACT Broadband connection with common Switch installed in my premises. Due to which I had terminated the connection and requested a new connection with dedicated service. The sales person promised me that will provide a...

Sep 05, 2023 by Naresh Ponnusamy

Internet service provider didnt provide legal documents invoice of service (rijwan cable network yavatmal maharashtra) ^Closed

internet service provider didn't give me invoice of setup like wifi router hoon fibre connection they charge me money for setup but when I ask them invoice for warranty claim of setup they refused and also they didn't create account on their we...

Dec 25, 2022 by Shashank vinayak Takey

Cheated fibre plan (Netplus Broadband) ^Closed

I'm Ab Rashid lone from baramulla, I'm using netplus fibre service, the worst fiber service in this world, I did fiber recharge ****rs for * months. Speed was **Mbps, after used few days i got notification about **% data consumed, i just ign...

Oct 11, 2022 by Ab Rashid Lone

Jio fiber relocation order postponing (Jio Fiber) ^Closed

I raised an order request for jio fiber relocation on **th April, since then my scheduled appointment got postponed * times without any notification. Every time the mentioned appointment date is expired I call to customer support and they give ...

May 09, 2022 by Rahul Ghosh

Service not delivered as described at the time of purchase (Excitel Braodband) ^Closed

complainant purchased *** mbps plan for * year at Rs. **** +**** security deposit from excitel broadband. now speed is not upto the standard and they are not looking into my complaints even after ** days also the representative on call denied ...

Jan 21, 2022 by arun kumar

Airtel Wifi issue Not solving my complaint (Airtel ) ^Closed

My airtel fixed line number is: *********** I raised a complaint *********. I did not get any Engineer call and no Engineer visited. Customer care (***) told me to wait only. No current status. I raised *-* complaints in a month for the sa...

Jan 04, 2022 by Paras Kapoor

GTPL Broadband Services (Gtpl Broadband) ^Closed

Last so many months every alternated my GTPL Broadband not working, last so many months i am literally upset, every morning i have to call or complaint to customer care for issue, always their appleade officer replies one line dump answer. i ne...

Nov 11, 2021 by chirag c Shah

Frequent Disconnection in Netplus broadband Internet (Netplus Broadband Private Limited) ^Closed

Hello Support, Case Summary: Frequent Disconnection in Netplus broadband Internet Internet Service Provider - Netplus Broadband My Netplus Broadband Account Number - ********** My Netplus Broadband Customer ID - ********** My Case De...

Sep 28, 2021 by Mangal Singh

For connection shifting (GTPL) ^Closed

શ્રીમાન / શ્રી હું ગ્રાહક છું મેં **-**-**** કમ્પ્લેન્ટ કરી છે કે મારુ કનેક્શન ટ્રાન્ફર કરી આપવા વિન...

Sep 08, 2021 by ANKUR CHANDULAL MANGUKIYA

Connection disconnected even after bill payment (ACT Broadband) ^Closed

Customer care person would say A max *** and activate Amax *** without intimation and which cost around *** but they charged ****...

Sep 02, 2021 by Srinivas

No service No refund Only fake promises (GTPL BROADBAND AHMEDABAD) ^Closed

On ** July, ****, I registered for GTPL Broadband connection. The sales agent came within * hours, in the evening. He took advance payment of Rs ****, ***Mbps plan for * months. He promised that the connection will be provided in *-* days. ...

Jul 20, 2021 by Shami Manohar

JIO FIBER WORST SERVICE (Jio Fiber) ^Closed

Jio sales man mujipur rehman came to my house himself and forced us to make a sale for the new postpaid connection plan jio introduced. I PAID FOR * MONTHS(****) on Saturday **th. They promised same day installation. Monday i called them , he s...

Jun 23, 2021 by Ashutosh Jha

Package not delivered (Act Fibernet) ^Closed

I have ordered router by using act Fibernet app. It’s been ** days there is no confirmation on that. Customer support are not responding properly. It’s very bad experience with this act ...

Jun 19, 2021 by Rakesha

Poor Internet service and Poor customer service (Hathway Broadband Mumbai) ^Closed

We are reaching out to you in the hope that our issue would be resolved or we come up with resolution. We have been reaching out to every contact provided in this organization that includes the Nodal Officer as well. Yet we are facing issues at...

May 05, 2021 by Frankie Nevis Dcosta

Bill Payment (Netplus Broadband) ^Closed

I'm an existing customer of netplus customer ID **********. I have done the payment for my bill on * Apr. **** but payment is still is showing as pending in the portal. I have contacted the customer. They said your payment is pending. I have se...

Apr 12, 2021 by Rohit Garg

SPEED ISSUES AND PACKET LOSS (Hathway Broadband Mumbai) ^Closed

FACING CONSTANT SPEED ISSUES WITH HATHWAY BROADBAND. PLAN IS FOR ** MBPS DOWNLOAD SPEED AND ** MBPS UPLOAD SPEED. BUT THE CURRENT SPEEDS ARE ** MBPS AND *.** MBPS RESPECTIVELY. ALSO THERE ARE FREQUENT PACKET LOSSES AS WELL. CALL APP AND TWITTER...

Apr 10, 2021 by Mahendra Bindra

Bill payment (Fast way broadband ) ^Closed

Broadband net plus connection is not working my ID ********** my all bill is clear. Time to time But net is no working plz start my connection as soon as possible. ..Very bad experience... My dues is all clear.. But... No ac...

Apr 08, 2021 by Gagan deep sharma

Not refunding my money after connection is not feasible (Hathway broadband and internet hyderabad) ^Closed

After initial payment of INR ****.* on **th March ***, They said connection is not feasible in our location and said amount will be refunded back in ** working days. I waited and did not receive the money so raise another complaint on **th Mar...

Apr 07, 2021 by Suresh kumar janipalli

New internet connection not given (Jio Fibernet Hyderabad) ^Closed

We paid the amount for new connect on **st March ****. The person told connection will be given in *hrs. Today the date is *th April ****. Till date we didnt receive connection. It is becoming tough for us to work from home and attend online cl...

Apr 06, 2021 by Vinayak kayal

Service Provided is Awful (Hathway) ^Closed

I have obtained for Hathway connection in the month of February. The service way awful and in every week there will be internet failure and the customer care will have no clue on that. On the top of that they will talk to you very rudely and e...

Apr 05, 2021 by Gourav Patnaik