Internet Service Provider (ISP) Complaints

Isp Complaints

The invention of Internet has made life easy. Everything now is just a click away. Internet was invented in the early 1980s by Robert E. Khan and Vint Cerf. We can now use the Internet to communicate with people 1000s of miles away. It is no longer seen as a luxury rather a necessity.

Internet has made its way in the daily routine of a human being. It has both its advantages and disadvantages but its advantages far outweigh the disadvantages. India has the second largest number of Internet users after China. Some of the major features of the internet include world wide web, email, news, telnet etc.

The Internet service provider (ISP) is an organization that has been entitled with providing the internet. The most famous Internet Service Providers in India include:
- BSNL
- MTNL
- Airtel
- Reliance
- Hathway broadband
- Asianet etc.

Commonly Reported ISP Complaints in India

The most common ISPs complaints as reported by customer in Bangalore, Mumbai, Pune, Hyderabad, Chennai, New Delhi, Noida and Kolkata include:
- No service
- Slow internet speed
- Service not activated
- No refund provided
- Wrong package
- Upgrade not applied etc.

So how can an individual deal with broadband complaints?

How to resolve ISP Complaints in India?

1. Contact ISP
First and foremost it is essential to raise an issue at the ISP's customer care number. As there is stiff competition among all the Internet Service Providers therefore they value customer feedback and resolve most cases when complained upon immediately. The customer care number of some of the leading ISPs in include are :

BSNL Customer Care Number - 1800-345-1500
MTNL Customer Care Number – 01122221507
Bharti Airtel Customer Care Number – 198
Hathway Cable Customer Care Number - 1800 221 119
Tata Communication Customer Care Number - 1800 2581 2120
You Telecom Customer Care Number – 9121291212
Reliance Communications Customer Care Number - 30333333
Sify Broadband Customer Care Number - 1800 4 19 29 29
Asianet Communications Customer Care Number – 9388800800

2. Contact Nodal Officer
Apart from raising your concern at their customer care number, every ISP has a grievance department headed by Nodal officer as directed by the law. You can even file a complaint there or mail them at the ID given. Most of the issues get resolved at this stage.

3. Send a Legal Notice
However, if you complaint is still being ignored, then the next best option would be to engage a lawyer and send a Legal Notice to ISP without wasting anytime. A well drafted Legal Notice by an experienced lawyer can do wonders. If you are unable to find a qualified & affordable lawyer then File a Complaint at Voxya and we will do the rest for you.

4. File a Consumer Forum Case
If everything fails to resolve your dispute then filing a complaint at your nearest consumer forum is the best option left for you. It is the least expensive option and you don’t even need a lawyer to process your case in the consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You just have to sign them and submit it in consumer court.

Till date Voxya has helped thousands of consumers living in Bengaluru, Hyderabad, Mumbai, Pune, New Delhi, Kolkata, Noida, Chennai and Chandigarh.

Refund is not being processed (Act Fibernet Hyderabad) ^Open

I've been facing multiple issues with broadband multiple times over * months. Moved to Airtel Xtreem Fiber and asked ACT to disconnect my connection twice from ** to ** Feb ****. The representative has confirmed that service will be discontinue...

Mar 13, 2023 by Benny Joseph Perepogu

Internet is not working for ten days (Net Plus Broadband Connection) ^Open

I have taken Broadband connection of Netplus and on */**/**** I had told the diler of netplus that if I want to shift my house to another place, then shift my connection there, he asked for *** rupees for the shift. But today will be **/**/****...

Feb 18, 2023 by Puneet Singh

Airtel broadband not working for last 3 days (Airtel ) ^Open

My broadband suddenly stopped working day before yesterday. I have made more than * calls since then and each time my problem is escalated to their local engineering team. It has been * days and I have not received even a single call from the t...

Jan 11, 2023 by Ashish Singhal

Extremely Degraded Internet Connectivity Service from DNAGoa (Dna goa broadband) ^Open

Since renewing my internet service on Sep **** there have been many disconnections lasting from hours to over ** hours. Repeated complaints were recorded but time after time the same type of breakdown would occur. I warned DNA Goa I would have ...

Jan 05, 2023 by Frederick Fonseca

Refund not received (Hathway Chennai) ^Open

My hathway a/c no ********** broadway connection was canceled and they collected back their modem on */*/****. They have promised to refund my SD amount of Rs***/- My bank and all required details were submitted but the amount is not received. ...

Sep 29, 2022 by A R Ananthakrishnan

Service not working and no one is solving my problem (Timbl Broadband Internet Service Provider (isp) Timbl) ^Open

I ordered a timbl wifi on */**/**** and till then I'm facing very much problems... They don't give proper service till then I'm facing connection issues many times, when i call them they never receive calls and they never join customer suppo...

Sep 23, 2022 by Rahul Chaudhary

Connection closure not done and asking for payments (Vodafone) ^Open

I have already asked vodafone to close my number account and they have not done it for past * months and asking me due that I have not paid my monthly bills. totally unfair I have answered *** of calls for them...

Jul 21, 2022 by Ananth

Broadband Connection Termination Tikona (Tikona) ^Open

I have been asked to pay the due amount of ***/- for my broadband connection where I have told them several times via email to close my subscription. There are no responses to my emails and all I get is an SMS notification stating that someone ...

Apr 28, 2022 by Karthik Marimuthu

Refund not received (Joister Infoserve Pvt Ltd) ^Open

Hello, I made complete one year payment of ₹**** for Joister Broadband connection. Their sales representative Allwyn Cardos assured me that the connection will be installed within * days but the connection was not installed so I requested ...

Feb 17, 2022 by Sagar Bhila Sonawane

Frequent disconnections atrocious service delivery no customer service representatives or department (hath way broadband) ^Open

*st constant harassment with ** to ** calls per day to restore an account i had cancelled. My *nd account is active and i unfortunately have to use hathway since jio/airtel are not able to provide services in my complex. The *nd and active acco...

Dec 23, 2021 by Jaywant kaul

Not picking up device and not giving refund (Jiofiber ) ^Open

Sir, I have opted for jiofiber ** days trial period connection of **** rupess.its offer is like, within ** days, if customer is not satisfied then you can cancel it. I opted, I got issue with speed, I was getting *.*kbps.. I was not satisfied...

Nov 26, 2021 by Ravishekhar

Asked for termination but reactivated my account (Hathway Hyderabad) ^Open

Hi, I have applied for termination for my Hatway broadband and they asked me for some payment. I made the payment and send them the screenshot. Instead of termination, they reactivated my account and now I am getting hundreds of calls on a dai...

Nov 17, 2021 by gumma varun kumar

Internet wifi against deposit (Excitel Broadband Pvt. Ltd) ^Open

I used this service almost * years but last few months there were many disconnections but for the month July, August there is no connection for **-** day, **-** days continuously and after after many times discussion they said to take new fiber...

Nov 15, 2021 by Jagadeesh

Too many calls everyday regarding recharge (Hathway Bangalore) ^Open

Getting too many calls for recharge of the account. Even after complaining about this to customer care i didn't got any resolution for this issue. They don't bother even it is early morning or late evening they keep on calling and irritating. I...

Sep 08, 2021 by Harish

Unwanted calls from Hathway and have not returned my deposit (Hathaway Broadband) ^Open

I have disconnected my Hathway internet in Noida in Mar **** after using for just * month and returned the modem and device to the Hathway person who came to install the device. I’m getting *-** calls everyday to get the renewal I have lodged...

Aug 31, 2021 by Shraddha

Refund Pending Since 2 5 months (Act Fibrenet) ^Open

I SAI KIRAN with Connection ID: **********, has renewed ACT Fibrenet plan at residence on **th May **** with Annual plan for an amount of Rs.****.**. I have requested ACT Fibre for Disconnection and Refund on ** June **** due to immediate ...

Aug 17, 2021 by KALERU SAI KIRAN

Broadband connectivity issues (Act Fibernet Hyderabad) ^Open

Even after repeated complaints raised with ACT customer support team and also after elevation of the issue to their grievance cell, still my internet connectivity issues are not resolved....

Aug 07, 2021 by Karthik

Jifiber disconnected the connection (Jiofiber ) ^Open

Hi, I am a jiofiber customer. From **th July there is no internet. I have raised first complaint on **th July. The engineer came and said "because the cable length is not under the limits we are disconnected it, we can't provide the connection"...

Aug 03, 2021 by J Ranjith Kumar

Very poor Service by BSNL Fiber (Bharat Sanchar Nigam Limited) ^Open

The phone number is out of order since inception while the broadband is working with frequently los and bad service turn around time and there is no delay in bills from my end. I have been in continuous conversation with the vendor and taking...

Jul 28, 2021 by Ramashish

Bsnl broadband connection not provide (Bsnl Franchisee ) ^Open

Taken **** rs. For installation charges but connection not provide. Even he is not return my amount yet....

Jul 27, 2021 by Sagar choudhury

Internet service provider didnt provide legal documents invoice of service (rijwan cable network yavatmal maharashtra) ^Closed

internet service provider didn't give me invoice of setup like wifi router hoon fibre connection they charge me money for setup but when I ask them invoice for warranty claim of setup they refused and also they didn't create account on their we...

Dec 25, 2022 by Shashank vinayak Takey

Cheated fibre plan (Netplus Broadband) ^Closed

I'm Ab Rashid lone from baramulla, I'm using netplus fibre service, the worst fiber service in this world, I did fiber recharge ****rs for * months. Speed was **Mbps, after used few days i got notification about **% data consumed, i just ign...

Oct 11, 2022 by Ab Rashid Lone

Jio fiber relocation order postponing (Jio Fiber) ^Closed

I raised an order request for jio fiber relocation on **th April, since then my scheduled appointment got postponed * times without any notification. Every time the mentioned appointment date is expired I call to customer support and they give ...

May 09, 2022 by Rahul Ghosh

Service not delivered as described at the time of purchase (Excitel Braodband) ^Closed

complainant purchased *** mbps plan for * year at Rs. **** +**** security deposit from excitel broadband. now speed is not upto the standard and they are not looking into my complaints even after ** days also the representative on call denied ...

Jan 21, 2022 by arun kumar

Airtel Wifi issue Not solving my complaint (Airtel ) ^Closed

My airtel fixed line number is: *********** I raised a complaint *********. I did not get any Engineer call and no Engineer visited. Customer care (***) told me to wait only. No current status. I raised *-* complaints in a month for the sa...

Jan 04, 2022 by Paras Kapoor

GTPL Broadband Services (Gtpl Broadband) ^Closed

Last so many months every alternated my GTPL Broadband not working, last so many months i am literally upset, every morning i have to call or complaint to customer care for issue, always their appleade officer replies one line dump answer. i ne...

Nov 11, 2021 by chirag c Shah

Frequent Disconnection in Netplus broadband Internet (Netplus Broadband Private Limited) ^Closed

Hello Support, Case Summary: Frequent Disconnection in Netplus broadband Internet Internet Service Provider - Netplus Broadband My Netplus Broadband Account Number - ********** My Netplus Broadband Customer ID - ********** My Case De...

Sep 28, 2021 by Mangal Singh

For connection shifting (GTPL) ^Closed

શ્રીમાન / શ્રી હું ગ્રાહક છું મેં **-**-**** કમ્પ્લેન્ટ કરી છે કે મારુ કનેક્શન ટ્રાન્ફર કરી આપવા વિન...

Sep 08, 2021 by ANKUR CHANDULAL MANGUKIYA

Connection disconnected even after bill payment (ACT Broadband) ^Closed

Customer care person would say A max *** and activate Amax *** without intimation and which cost around *** but they charged ****...

Sep 02, 2021 by Srinivas

No service No refund Only fake promises (GTPL BROADBAND AHMEDABAD) ^Closed

On ** July, ****, I registered for GTPL Broadband connection. The sales agent came within * hours, in the evening. He took advance payment of Rs ****, ***Mbps plan for * months. He promised that the connection will be provided in *-* days. ...

Jul 20, 2021 by Shami Manohar

JIO FIBER WORST SERVICE (Jio Fiber) ^Closed

Jio sales man mujipur rehman came to my house himself and forced us to make a sale for the new postpaid connection plan jio introduced. I PAID FOR * MONTHS(****) on Saturday **th. They promised same day installation. Monday i called them , he s...

Jun 23, 2021 by Ashutosh Jha

Package not delivered (Act Fibernet) ^Closed

I have ordered router by using act Fibernet app. It’s been ** days there is no confirmation on that. Customer support are not responding properly. It’s very bad experience with this act ...

Jun 19, 2021 by Rakesha

Poor Internet service and Poor customer service (Hathway Broadband Mumbai) ^Closed

We are reaching out to you in the hope that our issue would be resolved or we come up with resolution. We have been reaching out to every contact provided in this organization that includes the Nodal Officer as well. Yet we are facing issues at...

May 05, 2021 by Frankie Nevis Dcosta

Bill Payment (Netplus Broadband) ^Closed

I'm an existing customer of netplus customer ID **********. I have done the payment for my bill on * Apr. **** but payment is still is showing as pending in the portal. I have contacted the customer. They said your payment is pending. I have se...

Apr 12, 2021 by Rohit Garg

SPEED ISSUES AND PACKET LOSS (Hathway Broadband Mumbai) ^Closed

FACING CONSTANT SPEED ISSUES WITH HATHWAY BROADBAND. PLAN IS FOR ** MBPS DOWNLOAD SPEED AND ** MBPS UPLOAD SPEED. BUT THE CURRENT SPEEDS ARE ** MBPS AND *.** MBPS RESPECTIVELY. ALSO THERE ARE FREQUENT PACKET LOSSES AS WELL. CALL APP AND TWITTER...

Apr 10, 2021 by Mahendra Bindra

Bill payment (Fast way broadband ) ^Closed

Broadband net plus connection is not working my ID ********** my all bill is clear. Time to time But net is no working plz start my connection as soon as possible. ..Very bad experience... My dues is all clear.. But... No ac...

Apr 08, 2021 by Gagan deep sharma

Not refunding my money after connection is not feasible (Hathway broadband and internet hyderabad) ^Closed

After initial payment of INR ****.* on **th March ***, They said connection is not feasible in our location and said amount will be refunded back in ** working days. I waited and did not receive the money so raise another complaint on **th Mar...

Apr 07, 2021 by Suresh kumar janipalli

New internet connection not given (Jio Fibernet Hyderabad) ^Closed

We paid the amount for new connect on **st March ****. The person told connection will be given in *hrs. Today the date is *th April ****. Till date we didnt receive connection. It is becoming tough for us to work from home and attend online cl...

Apr 06, 2021 by Vinayak kayal

Service Provided is Awful (Hathway) ^Closed

I have obtained for Hathway connection in the month of February. The service way awful and in every week there will be internet failure and the customer care will have no clue on that. On the top of that they will talk to you very rudely and e...

Apr 05, 2021 by Gourav Patnaik

QUOTATIONS NOT GIVEN DESPITE 45 DAYS OF RIGOROUS FOLLOW UPS (Hathway broadband) ^Closed

RAISED A QUERY WITH HATHWAY ASKING THE QUOTATION OF **,** AND ** MBPS OF UPLOAD SPEED. DESPITE *-* DAYS OF RIGOROUS FOLLOW UPS THE COMPANY IS FOOLING ME AND NOT PROVIDING SOLUTION OR CONTACTING ME. REQUESTING THE COMPANY TO SHARE THE QUOTATIO...

Apr 03, 2021 by Mahendra Bindra