ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Not received refund of the online course which has been removed from the company site (Udemy.com) ^Open

Hi Team, My complain against the company "Udemy, Inc." which is an American massive open online course (MOOC) provider aimed at professional adults and students.It was founded in May **** by Eren Bali, Gagan Biyani, and Oktay Caglar. Type of...

Jan 08, 2021 by Sayari Mondal

Refund not initiated even after multiple complaints in last one year (Docsapp Phasorz Technologies Pvt Ltd Bangalore ) ^Open

Tried to place an order through Docsapp on Nov ** **** **:** PM, an amount of **** has been deducted (UPI reference number: ************) but order was not placed. Was assured for refund of amount in two to three days but deducted amount was no...

Jan 07, 2021 by Ashwani Maddheshia

Hathway Call Harassment (Hathway Chennai) ^Open

I have disconnected my Hathway broadband in Chennai and shifted to my hometown. Even months later, I'm still getting innumerable calls every single day to renew my account, to take a new connection. I'm fed up and cannot take it anymore....

Jan 07, 2021 by Banuprasaad

Product not delivered (Uniquelycloset) ^Open

I ordered clothes for my kid on uniquelycloset website on **th December. ORDER #**** but never received the product. Please refund the amount. ...

Jan 07, 2021 by Srinidhi Magal

Facebook Seize memorize account (Facebook.com) ^Open

I am (Dashrath Jhariya From Nainpur, Madhya Pradesh ******) a regular user of Facebook for ** years, last week I posted one or two on Facebook about double standard, due to which Facebook has memorized my account. Whereas this method is done wi...

Jan 07, 2021 by Dashrath Jhariya

Quality of Items delivered were substandard (Pepper Fry) ^Open

I purchased * furniture items from Pepperfry.com on January *st, **** for Rs. **,***. After the items were delivered I realised that Pepperfry.com was deceptively selling sofas that don't have a comfortable soft foam and were way below quality ...

Jan 07, 2021 by Jonathan Michael

Fraud and worst (My Flower App) ^Open

Orderd birthday cake on jan * they are not able to deliver the item. And after several email follow up they agreed for refund till date no refund worst online e-commerce company do not order any thing from that company ...

Jan 07, 2021 by Dhanasekar

Security Amount Not Yet Refunded (Nestaway Technologies Private Limited) ^Open

We have started staying in Nestaway apartment from the last week of January ****. We vacated the apartment on *th October ****. When moving into Nestaway home, we were provided broken items and when the motor of the house got damaged, Nestaway ...

Jan 07, 2021 by Archana K M

Received old damaged product (Paytm Mall) ^Open

I purchased brand new Vivo v** mobile worth of ***** from PayTM mall app. But I received old damaged Samsung phone. I raised the issue, PayTM people are saying based on seller past performance, refund is not possible....

Jan 07, 2021 by pogiri lakshmi kumari

Package not delivered (Fashchic 15) ^Open

I have placed order on ** December but have not received any update on same. Also tried calling them but they are not receiving any call and not responding to messages....

Jan 07, 2021 by Riya Agrawal

No order confirmation tracking for prepaid order (Wenzye com) ^Open

Repeated ads from social media from wenzye.com. Ordered a salwar suit on **/**/**** for the mentioned amount. No order confirmation through mail/mobile. Unable to login to the page again with the credentials, says wrong credentials and not able...

Jan 07, 2021 by Leenu Swaminathan

Package Not Delivered (Paytm Mall) ^Open

I ordered a laptop charger on Dec **th (Order No. *********** Dated ** December ****). The scheduled shipping date was Dec **th and Delivery was due by Dec **th ****. It has been ** days since then but the item is not shipped yet. I have called...

Jan 07, 2021 by Himanshu

No reply and delivery of my man utd jersey (Sporto kart) ^Open

I have ordered a man utd ****/**** jersey there has been no contact and no real attempt to deliver my product.I have mailed them several times and no reply has been given. If they are not going to resolve the issue i'm ready to press charges a...

Jan 07, 2021 by Balaji Srinivasan

Package is not delivered (Fabku com) ^Open

I have ordered dress online from fabkur.com on **th December ****,but the items are not dispatched yet and the numbers they have given are switched off.no proper email reply....

Jan 07, 2021 by Neethu Jacob

Https passportindia ind in PASSPORT APPLICATION FAKE WEBSITE (https passportindia ind in) ^Open

ON GOOLGE WHEN SEARCHED " passport application " THIS WAS THE FIRST WEBSITE IN SEARCH RESULT SHOWN BY GOOGLE AD , I have applied for MY self and PAID and LATER GOT TO KNOW ITS A FAKE WEBSITE...

Jan 07, 2021 by Aarthi gangaji

Order cancelled didn t receive refund (aquadunia com) ^Open

Placed an order on Oct **th **** and still haven't received the product or refund. The owner Vikas Shimpi has agreed to refund as the product is not available but he has stopped responding to phone calls now. Filed a dispute on razarpay, but...

Jan 07, 2021 by Visu Nandakumar

Telegram Fraudster Luke Narcos Amazon Shop (Amazon Shop Group on Telegram) ^Open

In telegram channel Mohammed Taofeeq aka Luke Narcos is doing fraud business by using a telegram channel called Amazon Shop, they are all cheaters in that group fake IDs fake msgs. After seeing the fake messages in the group you will be tempted...

Jan 06, 2021 by Thavesh Katakwar

Fitternity doing fraud activities (Fitternity) ^Open

I have taken fitternity onepass membership on *th jan. I booked session in a gym and they refused to accept the entry, then I booked session in another gym they also refused to accept the entry via onepass. Then i contacted almost ** gyms every...

Jan 06, 2021 by Gaurav Nautiyal

ChapterOneBookStores Unethical Behaviour (Chapterone Book Store) ^Open

Placed an order (#*********) on August **, **** worth INR *** for two books. Its January **** and I still haven't received the second book in the order (Women Don't Owe You Pretty - price INR ***). I have followed up multiple times with the cus...

Jan 06, 2021 by Kriti Sharma

Wrong item delivered low quality different size and colour (Yoshine high waist leggings) ^Open

Hi, I ordered high waist leggings set of * of XL size and received very low quality leggings only * numbers and of different colour and of medium size. Tried mailing them for return, their mail address is incorrect and no one receives call, i...

Jan 06, 2021 by Geethu