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Pepperfry
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How to resolve Pepperfry complaints online
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File a Complaint now and let our experts help you in taking legal action and getting resolution :
1. File a Complaint
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5. Prepare Consumer Forum Case
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Pepperfry?
If you are not satisfied with Pepperfry, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Pepperfry and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Pepperfry
But before filing a complaint, you should
a. Contact the customer support of Pepperfry first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
Connect with Pepperfry
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How will Voxya help you?
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Social Network
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Legal Network
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Pepperfry - Misleading image of chair on pepperfry Closed
Chair image on pepperfry didn't show any gap between back cushion and back support but in the chair received there is a *.* inch gap between the two which makes the chair completely unusable. We are unable to even properly sit on the chair. Com...
Apr 03, 2022 by Kirti Sahu
Pepperfry - Return of product Closed
Purchasedi Artificial flowers. I have recd mutilated product and writing them since * days of purchase for return.Return policy is for * days. I am complaining since then but they never responded. I have to display product at home which is of...
Feb 17, 2022 by Saranjeet Singh
Pepperfry - Missed Item Broken Item Ignoring of the customer Closed
Timetable of what transpired so far:- *. Order placed on **-**-**** for * pcs of Shade Contemporary Floor Lamps with Brown base by La *** with “Pepperfry" and full payment of **,*** done on the same day. *. One piece delivered on **-**-***...
Jan 23, 2022 by Sveta Menon
Pepperfry - Bad Product delivered by Pepper Fry Closed
Please find below chronology of events for the grievance: *) *st Sep: Ordered product from Pepper Fry *) **nd Sep: Product delivered by pepper fry *) **st Nov: Noticed issue with product. The stiches of the seat are coming out of the chai...
Dec 13, 2021 by Arijit Sengupta
Pepperfry - Garnet dresser Open
I had ordered a dresser online through PEPPERFRY application and it is showing as delivered in application , but I have not received the product yet and I have paid the full amount through application. When called the helpline number of Pepp...
Nov 25, 2021 by Niveditha shinde
Pepperfry - Return of defective chair Open
Dear team, Vide order number- *********, the executive chair has manufacturing defect and I've raised the concern immediately. There was a carpenter visit at my address and they inspected the chair and have updated it to be replaced for defe...
Aug 17, 2021 by Apurba Adhikari
Pepperfry - Delayed Delivery of Furniture with no cancellation option Open
Dear Sir, I had ordered for an Amherst Armchair in Honey Oak Finish - Amberville By Pepperfry (SKU FM*******-S-PM****) at discounted price of Rs **,*** on Pepperfry website on *rd July ****. The order reference number is *********. The amou...
Jul 31, 2021 by Ashwin Mohan
Pepperfry - Furniture spoilt in 3 months Open
Hi We purchased a furniture (storage bed) from pepperfry. The Product cost is rs.*****. It was ordered on **-**-****, and the same got delivered on **-**-****. After three months the product is spoilt fully. We went to our hometown on *th Ma...
Jul 27, 2021 by Roshan Kumar
Pepperfry - My order got cancelled Open
On Friday **th June **** I bought Strathford * Seater Sofa in Blue colour by Adorn Homez for a cost of **,*** rupees. In the evening, I got an email from Pepperfry telling me that I got a refund. Which I never asked. And I'm not interested in ...
Jun 18, 2021 by Ana Laura Alfaro
Pepperfry - Return complaint not being assessed Closed
ITEM NAME: Bergen Solid Wood King Size Bed in Provincial Teak Finish by Woodsworth ORDER ID: ********* Ref : EM-******-**** for Pepperfry Purchase *********-FM*******-S-WH***** This is the reference to the complaint made on **-**-****. W...
Jun 05, 2021 by Rajeev sood
Pepperfry - Defective product Open
I ordered a solid wooden table on pepperfry for ***** and it got delivered around a month back. Order ID - *********. Within ** days I started seeing the wood breaking cracks on the table from multiple places. I had immediately contacted cus...
Apr 12, 2021 by Dedeepya Bonthu
Pepperfry - Pepperfy has not supplied bed as per description of dimension on website Open
I purchased Young America Kids Queen Size bed in yellow and green on **-**-**** from pepperfry studio at Patna, Bihar with order ID *********. I purchased a mattress as per description of recommended mattress size mentioned on pepperfry website...
Feb 24, 2021 by Md Aftab Alam
Pepperfry - Faluty package delivered Open
I am attaching the content of the mail which I write it to them to resolve my grievance. .............. I am writing this mail to inform you and get your help on one of my purchases I did on pepperfry on **th January, ****. Order ID of that p...
Feb 16, 2021 by vipin upman
Pepperfry - Wrong supplies and not refunding Closed
I had placed an order with pepperfry for ceramic tumblers * nos . They supplied smaller ones and when asked to replace correct items, pepperfry cancelled the order and initiated refund. But against an amount of Rs ***/-, only Rs ***/- is refund...
Jan 15, 2021 by ashok m
I ordered * no. of * seater sofas from Pepperfry (* Omega & * Hamilton) the order was given near Diwali in Nov ****, Firstly the orders were delayed and we were getting the mails & sms for several days from Pepperfry that we are unavailable at ...
Jan 12, 2021 by Nitin Oberoi
Pepperfry - Gift Card Extension Open
I had received a gift card of ₹**,*** as a wedding gift in January **** which is due to expire in January ****. But with Covid, we both have been stuck in different cities, haven’t been able to search for a flat and furnish it. I had requ...
Jan 01, 2021 by Pranav Dabke
Pepperfry - Defective product delivered and return is being denied Closed
I order an Ergonomic chair from Pepperfry and it was delivered and assembled. After assembly, I noticed that the backrest was loose and shaking. I registered a return request, they sent over a carpenter to validate. He shouted at us that the...
Dec 16, 2020 by Kavya Bala
Pepperfry - Pepperfry Mattress return and refund Open
I have purchased Mattress order number - *********. I wanted to return the product so I placed the return request to company. till now it is not yet picked up and refund is not given....
Dec 12, 2020 by SANDEEP GROVER
Pepperfry - Storage bed without storage Closed
Ordered a storage bed from pepperfry and it came without a bottom. It has no storage. In the description and reference images, it says it has a storage but this bed has no facility for storing. They are denying a return and saying the product i...
Oct 29, 2020 by Siri H
Pepperfry - Low quality of product and delay n wrong product Closed
I have odered * product in that one wardrope quality is very low having multiple issue with that n they are not returing product, Second bed i odered its delay and recived after one week and they sended wrong product, Third already dealy n do...
Oct 09, 2020 by Irshad ali
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