Pepperfry - Bed not assembled ^Open

Bought a bed for Pepperfry and the item was delivered ** June at **** am and the carpenter was promised to visit the place same day by the company. On calling the carpenter, he blatantly said he will not be able to come. Another one was assigne...

Jun 23, 2020 by Shylaja

Pepperfry - Refund not initiated ^Open

I had ordered an chair and a table. I requested refund because the order was delayed. I got refund for the table, but the chair order is still on hold state from more than a month. No action from pepperfry, despite multiple tweets....

Jun 13, 2020 by Yogesh Sagar CB

Pepperfry - Can t cancel my order ^Open

I placed my order on may *th for chairs and pillows but when I can understand the situation of covid I agree to wait for the late delivery when it is very needed for me and today may **rd my delivery date but they didn't even shipped so I thoug...

May 23, 2020 by Princy

Pepperfry - Refund of product ^Open

I had placed on order on May *th on *.**pm and realized by mistakenly I had ordered a wrong furniture do sent an email for correction at *pm and on next day on **th May got a call from executive and they said the correction can be made and inst...

May 16, 2020 by Harigaran s

Pepperfry - Pepperfry not cancelling my order even after I received an email stating I can cancel ^Closed

I had placed an order for a desk and ergonomic chair on *th April, ****. After the extension of lockdown by Indian Govt. I received an email from Pepperfry stating I can cancel my order. Here is the text from the email: "This is with reference ...

Apr 16, 2020 by Ankita Pujari

Pepperfry - Very items in Cart got order by mistake after calling Pepperfry they say they cannot cancel the or ^Open

There were several items in Cart. Wanted to order just * items. But by mistake all items selected & ordered. Called & emailed immediately but Pepperfry want willing to take cancellation ...

Mar 10, 2020 by Dharma

Pepperfry - Return of 2 door wardrobe purchased online from Pepperfry ^Open

Hi Team, I purchased a * door wardrobe online with Pepperfry at INR **** as the wardrobe was looking pretty decent one in the images shown on the website and dimensions for the ply wasn't mentioned anywhere in the product details. After the...

Feb 16, 2020 by Abhishek Karaiya

Pepperfry - Not taking return even when under 10 nights trial ^Closed

i am ashwin my wapp no is ********** . as promised by pepperfry no return has been initiated till date.the conolaint was first lodged on **.**.**...

Feb 08, 2020 by ashwin bhaisare

Pepperfry - Misleading listing of product and refusal to give refund ^Closed

They are listing ergonomic office chairs on their website which were on sale. One of them had a headrest and I wanted to use it as I have back problems. However, when the chair arrived, I found out that the chair doesn't actually have any suppo...

Jan 20, 2020 by Souradeep Roy

Pepperfry - Substandard product delivered ^Open

The product delivered is a cheap and substandard replica of what was shown on pepperfry website. It has more than * weeks since I raised a return request and it is still not resolved. I got * calls during this time from the CS team to tell me t...

Jan 16, 2020 by Vineesh Menon

Pepperfry - Package not delivered ^Closed

I ordered for one wardrobe and one queen sized Bed. The estimated date of delivery was **th November ****. The wardrobe was delivered by the *st week of November but the bed was not yet been delivered. I called their customer care to know the s...

Nov 22, 2019 by Samrat Chatterjee

Pepperfry - No Proper delivery no proper service on carpenters ^Open

First day the product delivery executive kept saying, I will deliver in **minutes ,**minutes, the came after * hours and my father and husband waiting in rented house waiting for him and standing!! And now, the carpenter provided by PEPPERFRY...

Nov 14, 2019 by Manpreet K

Pepperfry - Order Cancellation ^Open

I would like to cancel my order, I am ok to pay if there are any other cancellation charges involved. But pepper fry is refusing to cancel my order and it is scheduled to be delivered on Dec 7th. Cancellation Reason: I've seen the same produ...

Nov 07, 2019 by Velagapuri Vinod

Pepperfry - Product not delivered ^Closed

Call received from pepperfry asking my availability at home for receiving product Requested for one day prior ,they said it's an holiday for us due to election I said ok ,deliver as per your decided date that was **nd and it was working for...

Oct 24, 2019 by Alpesh Barot

Pepperfry - Misrepesentation of facts ^Open

On ** september **** a queen size bed was placed for an order. The dimensions and facts which was shown on the website by pepperfry was completely wrong and leading to misrepsentation to the interset of consumer. The item delivered by the peppe...

Sep 26, 2019 by sidhant thakur

Pepperfry - Pepperfry not refunding for the damaged product ^Open

I've ordered a multi storage with pepperfry and it got delivered a month later. My order id is as follows Item name: multipurpose storage cabinet in wenge colour by eros Order id:[protected] Sku: fn*******-s-pm****. However the carpente...

Sep 22, 2019 by Kannan

Pepperfry - Damaged sideboard table received ^Open

We have purchased a sideboard table from Pepperfry on **th August and received it on **th August and when it was opened by their team of three members it was noticed that it was damaged table, I’ve tried reaching the entire Pepperfry team but...

Sep 16, 2019 by Suyog joshi

Pepperfry - Damaged product delivered ^Open

This is about my Pepperfry Order # (Order # – *********-HC*******-S-PM*****). I had ordered a * door shoe rack in June which was delivered to me in July. Pepperfry refused to replace the damaged product since it was of *-day replacement polic...

Sep 06, 2019 by Neha Goyani

Pepperfry - Misleading information given ^Open

The complaint against Pepperfry – a famous online furniture store. The store with some misleading description about the set of * blackout curtains. Believing this misleading description ordered the bed at the online store and paid Rs *.***. L...

Sep 06, 2019 by Anusha Kant

Pepperfry - Received wrong sized product company not replying to return request ^Open

I had ordered an XXXL bean bag via Pepperfry. I received an XXL bean bag which was the incorrect size. I tried to return the product and sent them images of the incorrect product. They reached out to me via email and said they would call me and...

Aug 10, 2019 by Harikrishnan MB

Pepperfry - Damaged product delivered ^Open

Damaged product delivered by Pepperfry on **/**/****. I had raised the return request on **/**/**** since then no action has been taken by pepperfry. Please find attached invoice for evidence. ORDER ID: *********...

Jul 30, 2019 by Thangaperumal Nadar

Pepperfry - Item parts missing. ^Open

I ordered one dressing table on ** july ****. It got delivered on **th of the same month. * from the ** mini screws are missing for which I could not assemble the product. I ordered from the city Durgapur West Bengal. It was stated that in my c...

Jul 29, 2019 by Monalisha Tumungpi

Pepperfry - No cancellation and delayed delivery ^Open

I ordered a study table on Pepperfry but mistakenly I placed the order for the wrong product. Now, they are neither cancelling nor returning the order. So, I am not able to buy the product which I was looking for....

Jul 15, 2019 by Sonali Patel

Pepperfry - Pepperfry not accepting return of damaged product I have been cheated ^Open

I'd like to highlight that your team is harassing me by complicating things with respect to my order. I am in a fix at the moment as neither the customer care nor the studio is stepping forward to understand and help me out. I've been pushed to...

Jul 14, 2019 by Sarang sharma

Pepperfry - Incorrect product delivered ^Open

Incorrect product delivered by Pepperfry on **/**/****. I had raised the return request on **/**/**** since neither the pick up is done nor I got the refund for this item. Please find attach product which they have delivered which is in no use....

Jul 11, 2019 by Thangaperumal Nadar

Pepperfry - Wrong product description on the site ^Open

I purchased a mattress from Pepperfry recently. In the product description, they have mentioned it as a queen size mattress. I am being a layman didn't have much idea regarding the dimensions. Later noticed that even though in the site it says ...

Jul 06, 2019 by Ipsita Mishra

Pepperfry - Product not delivered ^Closed

I bought a dining table from pepperfry on **th June. Till now, my product is not delivered. It was supposed to be delivered by *th July. Called customer care many times. But they are not responding properly. Escalated to the highest level. Stil...

Jul 05, 2019 by Divya

Pepperfry - No delivery no refund no business ethics ^Open

I bought a Queen size bed on **th May **** and I haven't received the bed or any update on the useless app or website nor the refund which was initiated on **th June ****. Called customer care * times, first * times to inquire about the deliver...

Jul 05, 2019 by Siddhivinayak Guthi

Pepperfry - Defective product received from Pepperfry ^Closed

A defective item is delivered by Pepperfry as the table lamp is not working with a brand new E** bulb. I had reported this incident to Pepperfry on * July **** but they do not even bother to respond....

Jul 02, 2019 by Thangaperumal Nadar

Pepperfry - Defective 6 sitter dining table ^Open

I purchased a * sitter dining table from Pepperfry which got delivered * weeks back. From the very first moment, the table is shaking badly and has balancing issues. I initiated a return/refund immediately after receiving it. Pepperfry did send...

Jun 29, 2019 by Monami Nandi

Pepperfry - Deceived duped fooled by cunning product title ^Closed

I ordered for Bedsheet for Rs. **** hoping to receive * bedsheets by comparing prices of all other suppliers. They were legible by mentioning in the title itself. But I have realised that Urban Ladder has put their title very cunningly sighting...

May 11, 2019 by I Kowda

Pepperfry - Product was incorrectly described and return has not been accepted ^Closed

I purchased the product only after seeing the *-day return policy. After assembling the bed we noticed that the floorboard is not attached to the frame of the bed and comes loose very easily. After initiating a return stating incorrect product ...

May 04, 2019 by Arunadhri

Pepperfry - Refund not made ^Closed

Order ID: *********. Defective product supplied by Pepperfry. Returned on **/**/** and refund was to be made within * to ** days. Neither refund made nor Mr Ayan Panigrahi (Studio Pepperfry, Saltlake Sector * Kolkata) nor customer care giving a...

May 03, 2019 by SHAILESH KABRA

Pepperfry - Misleading product and information on website ^Open

They provide misleading information on their website about the product features and the assembly time of the products and do not fulfil anything. You keep calling them to resolve your issue but they won't attend to that. After multiple requests...

Apr 18, 2019 by Sankalp Agarwal

Pepperfry - Damaged product received ^Open

I ordered a four door wardrobe on **th Mar ** and the product was delivered on *th Apr**. While carpenter came to assemble the product it was found the product was damaged. I raise a request for refund and till yet I have not to get any solutio...

Apr 11, 2019 by Pankaj Kr

Pepperfry - Wrong product received ^Closed

I raised an order ********* on Mar *, ****, *:** PM. I waited till **th March for the delivery. When the delivery guy came at my door, they opened the package and I found it as the wrong product. I rejected the product at the same time. Deliver...

Mar 24, 2019 by Rahul Verma

Pepperfry - Poor quality product delivered ^Open

Order id - pepperfry order # *********-fn*******-z-wh**** Product - jurou three door shoe cabinet by mintwud pepperfry complaint id - wc-******-****; ph-******-****; ph-******-**** First of all the quality of the product (shoe rack) was r...

Mar 13, 2019 by Sayan Roy Chowdhury

Pepperfry - Bad quality of material in bed ^Open

The bed is structurally weak, it cracks and shakes every time used. The supports planks have come off. Bad material used for the construction of bed. Kindly return and refund still in warranty. Customer service is so bad, they made me (have bac...

Mar 10, 2019 by Nihitha davis

Pepperfry - Not giving refund to my bank account ^Closed

I am appalled by the customer service that I’ve received regarding the cancellation of order at Pepperfry.com. Not sure who is managing the service desk, but their customer care executives are extremely unempathetic. I had placed two dupli...

Mar 05, 2019 by Arpita Rao

Pepperfry - Poor quality product received ^Closed

I had ordered * wardrobes and one TV unit in Nov **** for my new built apartment. At the time of assembling, I was not present to see the products. After a few days when I visited my flat noticed one of the wardrobes and tv unit colour and qual...

Feb 27, 2019 by Iva Bhuyan

Pepperfry - Pepperfry selling old products ^Open

Hi, I ordered one sofa from pepperfry and yesterday they delivered the product. The product doesn't meet our expectations.first of all the colour of the product is very faded and the quality is also not good.it is also mentioned in the specif...

Feb 06, 2019 by Aswathy

Pepperfry - Refund is not done ^Closed

Hello I ordered a cookware set of * with glass lids on */*/****,it got delivered on */*/****, one glass lid was missing so I raised a complaint and they approved it for refund.The refund process was initiated on */*/** but my amount is not...

Jan 31, 2019 by Nandhini

Pepperfry - Complaint against Unethical Policy of e-Commerce Marketplace ^Open

I had purchased a Product from Pepperfry. After placing the order, I had a change of mind, hence I decided to cancel the order. Now, this is where pepperfry is playing tricks with customers in the name of their refund and cancellation policy....

Jan 17, 2019 by Shivanjan Choudhury

Pepperfry - Wardrobe mirror was in broken mode and no storage for king size bed ^Open

Arisa Bedroom Set ( King Bed with Storage, * Door Wardrobe & Two Bedside Table ) in Wenge Finish By Mintwud this item was purchased online, while opening the product, wardrobe mirror was in broken condition and no storage space in king size b...

Dec 15, 2018 by SASTHA AMMAIAPPAN

Pepperfry - Not getting refund ^Open

Dear Team on *St Dec i had order a product namely two door wardrob order id ********* same day cancel due to some reason with selecting money will credited directly to orginal mode which was Bazzaj finnce .Also got one conformation mail that it...

Dec 08, 2018 by Deepak Ranjan Mohanty

Pepperfry - Defective bed delivery ^Open

Hi I am facing same issue. The bes broke within a month. The ply below mattress simply went down. That was reallyshocking. They are not responding on calls and mails and said they would not return because its die to wear and tear. I wonder wh...

Nov 21, 2018 by Swati lal

Pepperfry - Return is not initiated inspite of defective product ^Open

I have raised a complaint on **-**-** regarding return or exchange the product containing order id ********* as the product was defective but did not get any reply on pepperfry web site. Bed is not firmly fixed and is shaking while asleep.Secon...

Nov 07, 2018 by Shilpi Yadav

Pepperfry - Return and refund of product ^Open

Dear sir, I got your site reference from internet, so we approach you to help us. We have ordered *door wardrobe from Pepperfry on dated **th Sep'**** for us. Order No. *********. We got delivery of the same on *th Oct'****, same day c...

Nov 01, 2018 by Tushar Mahadeo Parab

Pepperfry - Fake Warranty ^Open

Bought a queen size bed from PepperFry in June, ****, costing **,*** INR (OrderId : *********). Hardly used it for few days. The bed collapsed while sleeping by breaking from a joint. The product comes under a * year warranty. But, custo...

Oct 19, 2018 by Amandeep Chugh

Pepperfry - Misleading description of storage in bed ^Open

I ordered a bed with box storage as well as an accompanying mattress on the Pepperfry website. The bed I received had no bottom i.e did not have box storage, and I was told to instead put a few loose sheets of plywood underneath. The mattress w...

Sep 16, 2018 by Ambika Chandra

Pepperfry - Defective sofa with stiches torned ^Open

Damaged and defective product delivered. Trying to connect with them but they keep confirming we are working on this. Sofa has stiches torned out from many places. Looks like it's leather will come out due to stretch in a day or two. Please he...

Sep 12, 2018 by Akhil Jain

Pepperfry - Incomplete furniture delivery ^Closed

we have booked a king size bed from pepperfry through online site (pepperfry.com) with advance payment of RS -**** / on **th august. our order no was :********* and delivery was scheduled by *rd September **** . Unfortunately they missed their ...

Sep 06, 2018 by Deblina Sabui

Pepperfry - Information incomplete on the website and then incomplete delivery ^Closed

I wanted to order * wardrobes. I liked a particular one and wanted to order three pieces of it. I wanted to know how much it weighed. I called the customer service and asked them. He said he does not have it and it is very good quality. Anyways...

Aug 24, 2018 by Neharika Vohra

Pepperfry - No refund ^Closed

The product was delivered to me on *th aug d very same day when d person fr assembly came he realised that the product is damaged and few parts r not dre..so i called d customer care on *th aug and as per them I sent them d image so that the pr...

Aug 13, 2018 by PURVI

Pepperfry - I purchased a Synthetic Microfiber 9 x 6 feet Machine Made Carpet by Saral Home - cheated - Order n ^Open

i purchased a Synthetic Microfiber * x * feet Machine Made Carpet by Saral Home - they delivered a Poor Quality product, the picture of the carpet on the website looked bright and when i received the product it looks patchy, faded of a very low...

Aug 10, 2018 by Neetu

Pepperfry - Not cancelling order which is not yet shipped ^Open

I requested for the order placed on **th July'** at **pm to be cancelled, however your customer care executive Sana said it can't be done. I checked the status and it shows the same status since **th July'** (order confirmed) I was very honest ...

Jul 31, 2018 by Bharti Lalwani

Pepperfry - Gift Card not working ^Open

My gift card isn't working for nearly * months now. I have placed multiple complaints on phone and email, but problem still hasn't been solved....

Jun 29, 2018 by Mohamed Sufyan

Pepperfry - Non Delivery of Item, Harassment ^Open

Cheating, Non-professional and harassment...

Apr 30, 2018 by Anil Kumar

Pepperfry - Pepperfry.com is a fraud company . My return request is not approved ^Closed

I had ordered a wardrobe worth Rs.*****/- . When received the product, it was of poor quality. So I requested for return selecting the option "not as expected " . And now they say that they cannot accept the return request as its not a defectiv...

Apr 29, 2018 by Lavanya

Pepperfry - Queen size mattress issue ^Open

I ordered a queen size mattress some days ago which is not delivered to me yet. I was unaware of different size types under the same category “Queen size”. And this was the first time I ordered from Pepperfry. I had also ordered a bed of s...

Apr 13, 2018 by Niteesh Nitin Singh

Pepperfry - Cashback of 500₹ not credited by pepperfry ^Open

I placed an order for hindware chimney (order id *********) on *th April **** while I was making the payment there was an offer that if I made payment via paytm i will receive ***₹ cashback so, i made payment via paytm but I didn't received a...

Apr 07, 2018 by Sachin Gupta

Pepperfry - Not allowing to cancel order ^Open

Sir, I have order sofa on **.**.** on *nd i have told them to cancel order but they are say once yo give order you cant cancel product delivery date will be **.**.** . My Order No. ********* they are harassing me .whrer it happen you can...

Feb 03, 2018 by GAURAV SINGH

Pepperfry - Excess charges than Market Rate ^Closed

I purchased Phiron Shoe Rack from Pepperfry on **th Dec *** (order # *********) which was delivered on *th Jan ****. This item is supplied by Looking Good Furniture and same is available on supplier website for *,***/. Below is the link: http...

Jan 07, 2018 by Dr Kuldeep

Pepperfry - Defective product not returned by property.com ^Closed

bought a bed from peperfry.com, after assembly the bed was shaking , I complained to customer care, after a week of lingering the case , one of account manager of pepperfry ,(naresh )called me and asked to accept the product and fix the probl...

Jan 07, 2018 by Ashish Kumar Thakur

Pepperfry - Incorrect Information mentioned on their App/website ^Open

I had ordered several articles from Pepperfry during the month of Nov-Dec ****, of which Yukashi king size bed was on of the articles. While ordering the bed, the dimensions section had the mattress size also specified. Size of the mattres...

Dec 26, 2017 by Mrs. Richa Choudhury

Pepperfry - Defective product from Pepperfry ^Open

Ordered Zecado Premium * Tier Stainless Steel Wired Kitchen Trolley (Basket Size ** x ** inch) Square Pipe Top (Order Number *********). Product description says: Assembly Not Required. The same is also mentioned in the mail sent by pepperfry....

Nov 14, 2017 by ARIJIT DAS

Pepperfry - Damaged product received from pepperfry ^Closed

Bought a dining table from pepperfry and it was damaged but after talking to their returns department they agreed to give **% more off to keep this product and they did mentioned that no further return on this product will be applicable but the...

Nov 14, 2017 by Himanshu mehta

Pepperfry - Defective trundle bed from PepperFry ^Open

Order Id: ********* Had ordered a Trundle bed from PepperFry and later custom ordered a mattress based on the size. The trundle bed started making squeaking sounds right from the first day/use, second day the plank broke. The PepperFry carp...

Nov 05, 2017 by Navin Viegas

Pepperfry - Rude staff and incorrect product description ^Open

I had placed order no ********* on pepper fry website. The item i received is not as advertised. The body is supposed to made to stainless steel, however the item has green paint inside which is not safe to store food and unfortunately the webs...

Oct 10, 2017 by Srikanth Devarapalli

Pepperfry - Product damaged in 10 days ^Open

I ordered a dining set from pepper fry. Used it for ** days and the wood of the table is completely damaged. I called the customer care and they say that the return policy is just * days. The product is being sold by Parin. it did not.even last...

Sep 25, 2017 by Kunal Dewan

Pepperfry - Cheap & Fake Quality Products along with no refunds ^Open

Hi there, This is your valuable customer who had placed Order: ********* through which Duplicate Tupperware Bottles were delivered to me. I even confirmed that these Bottles were Duplicate by comparing them with Same Tupperware Bottles of Sa...

Sep 24, 2017 by Tushant

Pepperfry - Ordered Kosmo Delta Queen size - CBE-BLR ^Closed

I placed an order queen size cot with box storage with Pepperfry.com on**th Sept ****, order number ( *********) as my previous order was placed to coimbatore, and now my requirement was to bangalore, however while ordering selected item automa...

Sep 18, 2017 by Vandana Somu

Pepperfry - Worst quality product ^Open

Dear SIr/Madam, We have bought a sofa from Pepperfry.com and they also follow a very bad formule that once after placing the order customer cannot cancel it. I understand that they sell heavy items (Furnitures) which cannot be canceled once ...

Sep 10, 2017 by thariq

Pepperfry - Product defected and pepperfry not taking it back ^Open

I bought a table lamp from pepperfry which does not have a cover at the base and it has exposed naked wire running through. I have kids at home and it can be dangerous for them. Despite of complaints, they are not taking the product back. Thei...

Aug 28, 2017 by Huzefa Jairajpuri

Pepperfry - Misleading Info by Pepperfry and refusal to cancel the order ^Closed

It is incredibly difficult to find a fraud firm like Pepperfry in these days of Amazons and Flipkarts. I can never ever think that cancelling an order can be so big a challenge. And I have not placed any order for furniture. It is an exhaust f...

Aug 10, 2017 by Divya

Pepperfry - Defective Quality of Cot - PepperFry ^Open

Pepper Fry: A Frying Experience The recent experience I have had with Pepper Fry (Order Num: *********) has been simply devastating, to say the least. I had ordered a computer table and a queen size cot for my new home. As per Pepper Fry, they...

Aug 07, 2017 by Ramakrishnan

Pepperfry - Package partially delivered ^Open

I had ordered a queen size bed with storage. The delivery was supposed to have * boxes and only three boxes were delivered. The product was supposed to be delivered on **th July but got partially delivered on **th July. Still no clue where the ...

Jul 29, 2017 by Vivek Anand

Pepperfry - Order Cancellation Issues ^Open

I was browsing a product which i liked and while placing order due to location access it was showing misleading delivery date and date automatically got changed after payment. My Home and Product delivery address are different, the same was ord...

Jul 18, 2017 by Divya Roat

Pepperfry - Product missing the items and no response ^Open

I have ordered an entertainment unit online from pepperfry.com (details below). After delivery its been noticed that some item is missing . The missing item is the legs which are increasing the height of the unit which is key need for us and t...

Jun 27, 2017 by v santoshkumar

Pepperfry - Pepperfry: Damaged product not allowing to claim warranty ^Open

Bought https://www.pepperfry.com/clayton-six-seater-dining-set-in-passion-mahogany-finish-by-amberville-*******.html last November for . Order number: *********. Two chairs were damaged in transit. Instead of replacing, they gave me a credit of...

May 08, 2017 by Gaurav Banerjee

Pepperfry - Misleading product description, not cancelling order ^Closed

Pepperfry — Incorrect Product Description, No cancelling/returning order This is regarding my order: ********* placed on **th January **** **:**:** IST of Rs *****. I was told the product has storage inside the bed and have a placn o...

Jan 19, 2017 by Amandeep Singh

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