How to file a complaint against Pepperfry?
- Go to "File a Complaint" page
- Choose Pepperfry and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Pepperfry
Pepperfry
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Helping you with Pepperfry complaints
If you want to complain about a problem that relates to Pepperfry, you have reached the right place. Find your rights, raise your complaint and reach the right person to get it sorted.
If you have an issue with the Pepperfry services, you could be entitled to a refund.
Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Pepperfry?
If you are not satisfied with Pepperfry, file a complaint now:
1. Go to "File a Complaint" page
2. Choose Pepperfry and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Pepperfry
But before filing a complaint, you should
a. Contact the customer support of Pepperfry first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
Connect with Pepperfry
Find the contact details of Pepperfry to connect to the right authority. We notify the appropriate authority in the company as soon as you file a complaint at Voxya.
How will Voxya help you?
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Pepperfry - Delayed Delivery of Furniture with no cancellation option Open
Dear Sir, I had ordered for an Amherst Armchair in Honey Oak Finish - Amberville By Pepperfry (SKU FM*******-S-PM****) at discounted price of Rs **,*** on Pepperfry website on *rd July ****. The order reference number is *********. The amou...
Jul 31, 2021 by Ashwin Mohan
Pepperfry - Furniture spoilt in 3 months Open
Hi We purchased a furniture (storage bed) from pepperfry. The Product cost is rs.*****. It was ordered on **-**-****, and the same got delivered on **-**-****. After three months the product is spoilt fully. We went to our hometown on *th Ma...
Jul 27, 2021 by Roshan Kumar
Pepperfry - My order got cancelled Open
On Friday **th June **** I bought Strathford * Seater Sofa in Blue colour by Adorn Homez for a cost of **,*** rupees. In the evening, I got an email from Pepperfry telling me that I got a refund. Which I never asked. And I'm not interested in ...
Jun 18, 2021 by Ana Laura Alfaro
Pepperfry - Return complaint not being assessed Closed
ITEM NAME: Bergen Solid Wood King Size Bed in Provincial Teak Finish by Woodsworth ORDER ID: ********* Ref : EM-******-**** for Pepperfry Purchase *********-FM*******-S-WH***** This is the reference to the complaint made on **-**-****. W...
Jun 05, 2021 by Rajeev sood
Pepperfry - Defective product Open
I ordered a solid wooden table on pepperfry for ***** and it got delivered around a month back. Order ID - *********. Within ** days I started seeing the wood breaking cracks on the table from multiple places. I had immediately contacted cus...
Apr 12, 2021 by Dedeepya Bonthu
Pepperfry - Pepperfy has not supplied bed as per description of dimension on website Open
I purchased Young America Kids Queen Size bed in yellow and green on **-**-**** from pepperfry studio at Patna, Bihar with order ID *********. I purchased a mattress as per description of recommended mattress size mentioned on pepperfry website...
Feb 24, 2021 by Md Aftab Alam
Pepperfry - Faluty package delivered Open
I am attaching the content of the mail which I write it to them to resolve my grievance. .............. I am writing this mail to inform you and get your help on one of my purchases I did on pepperfry on **th January, ****. Order ID of that p...
Feb 16, 2021 by vipin upman
Pepperfry - Wrong supplies and not refunding Closed
I had placed an order with pepperfry for ceramic tumblers * nos . They supplied smaller ones and when asked to replace correct items, pepperfry cancelled the order and initiated refund. But against an amount of Rs ***/-, only Rs ***/- is refund...
Jan 15, 2021 by ashok m
I ordered * no. of * seater sofas from Pepperfry (* Omega & * Hamilton) the order was given near Diwali in Nov ****, Firstly the orders were delayed and we were getting the mails & sms for several days from Pepperfry that we are unavailable at ...
Jan 12, 2021 by Nitin Oberoi
Pepperfry - Gift Card Extension Open
I had received a gift card of ₹**,*** as a wedding gift in January **** which is due to expire in January ****. But with Covid, we both have been stuck in different cities, haven’t been able to search for a flat and furnish it. I had requ...
Jan 01, 2021 by Pranav Dabke
Pepperfry - Defective product delivered and return is being denied Closed
I order an Ergonomic chair from Pepperfry and it was delivered and assembled. After assembly, I noticed that the backrest was loose and shaking. I registered a return request, they sent over a carpenter to validate. He shouted at us that the...
Dec 16, 2020 by Kavya Bala
Pepperfry - Pepperfry Mattress return and refund Open
I have purchased Mattress order number - *********. I wanted to return the product so I placed the return request to company. till now it is not yet picked up and refund is not given....
Dec 12, 2020 by SANDEEP GROVER
Pepperfry - Storage bed without storage Closed
Ordered a storage bed from pepperfry and it came without a bottom. It has no storage. In the description and reference images, it says it has a storage but this bed has no facility for storing. They are denying a return and saying the product i...
Oct 29, 2020 by Siri H
Pepperfry - Low quality of product and delay n wrong product Closed
I have odered * product in that one wardrope quality is very low having multiple issue with that n they are not returing product, Second bed i odered its delay and recived after one week and they sended wrong product, Third already dealy n do...
Oct 09, 2020 by Irshad ali
Pepperfry - Pepperfry wardrobe rent white fungus inside and outside the wardrobe Closed
I got this wardrobe from pepperfry last year july n it's such a horrible product my entire wardrobe is covered with white powdery fungus On speaking to the customer care they say its mansoon n it's normal My clothes are getting spoilt every...
Aug 17, 2020 by Dhiraj kaskar
Pepperfry - Incorrect Product Closed
I ordered a wall art from Pepperfry I wasn't there in town so I let me neighbour collect my package. When I returned home to check the product to see it was totally different from what I ordered.i asked for a replacement of the product they say...
Jul 21, 2020 by Akshaykumar Akkinapally
Pepperfry - Bed not assembled Open
Bought a bed for Pepperfry and the item was delivered ** June at **** am and the carpenter was promised to visit the place same day by the company. On calling the carpenter, he blatantly said he will not be able to come. Another one was assigne...
Jun 23, 2020 by Shylaja
Pepperfry - Refund not initiated Open
I had ordered an chair and a table. I requested refund because the order was delayed. I got refund for the table, but the chair order is still on hold state from more than a month. No action from pepperfry, despite multiple tweets....
Jun 13, 2020 by Yogesh Sagar CB
Pepperfry - Can t cancel my order Open
I placed my order on may *th for chairs and pillows but when I can understand the situation of covid I agree to wait for the late delivery when it is very needed for me and today may **rd my delivery date but they didn't even shipped so I thoug...
May 23, 2020 by Princy
Pepperfry - Refund of product Open
I had placed on order on May *th on *.**pm and realized by mistakenly I had ordered a wrong furniture do sent an email for correction at *pm and on next day on **th May got a call from executive and they said the correction can be made and inst...
May 16, 2020 by Harigaran s
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