ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Fake Warranty document given and sold car (Nissan) ^Open

Nissan Dealer sold car to me with a Fake Warranty document. This came to my notice when i showed my warranty Booklet to Nissan service center recently , the service center said the dealer gave me a Fake booklet. I was shocked that how can a Nis...

Jan 27, 2021 by Sandeeep R Diddi

Damaged new costly leather jacket sent for dry clean (Tumbledry Solutions Pvt Ltd) ^Open

The so called online laundry service provider had taken my new costly leather jacket for dry clean on **-Dec. They delivered the jacket in bad condition on **-dec. The brown shining Export quality leather jacket had black marks and spots all ov...

Jan 27, 2021 by Abhishek Singh

Fake Product and Misleading Advert as well (Vendexa) ^Open

I purchased this product after seeing their advertisement on Facebook. It clearly showed that scratches on the car get removed upon applying the product. As for the headlamp, the yellowness was supposed to go. The purchase was made around Jan *...

Jan 26, 2021 by Ram Naik

Seems like a fraudulent website (New Balance India Store site) ^Open

Made a purchase from -"https://www.newbalanceindiastore.in" website. order no. #**b***-**** on Monday ** January, ****. I got this url after doing a basic "new balance" search on google. some suspicious observations - *) there was no OTP ...

Jan 26, 2021 by Prashant Shetty

Package not delivered (Imagine Marketing Private Limited) ^Open

I have purchased the boat powerbank in august ****.It was stopped working after a month and i registered a replacement.The pickup was happened successfully. On nov** **** I received a mail saying that the product is delivered and they are closi...

Jan 26, 2021 by Rajasekhara sarma

Being charged cancellation fees without any fault (Swiggy Bundl Technologies Pvt Ltd ) ^Open

I had placed an order through Swiggy with order number *********** the application showed that the delivery executive has reached my location so I tried calling him for getting the ordered delivered but he never picked up the call and later can...

Jan 26, 2021 by Garima Gupta

Dataquakeinfo com fraud (DATAQUAKE INFOTECH PRIVATE LIMITED) ^Open

I registered for data entry job and paid twenty thousand for plan *. --They promised to refund the amount in ** days. But nothing yet. --I submitted the completed data entry file. And there was no response. --The emails are not deliverable ...

Jan 26, 2021 by Bamajayaseeli

Timespods and podskart (Timespods and podskart) ^Open

I order apple watch from timespods and airpods from podskart,i donot recieve apple watch after payment and not get original product from podskart. Kindly action I have mail details of my order...

Jan 26, 2021 by Akshay singh

Pulsus group not refunding my conference registration money (pulsus conference ) ^Open

Sir/ Madam, I request you to kindly give back money which I paid for registration for presentation in pulsus group at **th international conference on on osteoporosis, arthritis and musculoskeletal disorders at Dubai ****. Conference got pos...

Jan 26, 2021 by Kishore

Team Viewer India Pvt Ltd has misused my Credit card and deducted money (TEAMVIEWER INDIA PRIVATE LIMITED) ^Open

Team Viewer India Pvt Ltd has misused my Credit card on **th January **** and deducted money from my Credit Card without my permission or any prior intimation and has sent me an invoice. I never agreed to the renewal of the team viewer applicat...

Jan 25, 2021 by Maniklal Jana

Wrong Item Delivered (Tata Cliq) ^Open

I had taken up the Matter with TATA CLIQ and the Following describes my Complaint: __________________________________ SUB: I feel Cheated anf Robbed by Tata Cliq- Need Your Help Ref: Tata Cilq Order ID:********* (******-***-******) | Dated *...

Jan 24, 2021 by Asha Ashta

Product Not Delivered (Aaryan Online Retails India Private Limited) ^Open

I ordered a Xiaomi Smartmi Electric Heater *S Smart Version DNQZNB**ZM room heater on Oct **th, **** from eassymall.com . As on date not delivered. Earlier they used to respond to e mails with a message "We will get back to you" but now they do...

Jan 24, 2021 by Vipin Sachdev

Flipkart Cancelled My Order Automatically after deducting money (Flipkart) ^Open

I ordered a mobile for some emergency on Jan **rd from Flipkart for Rs ****, Amount deducted and order got placed successfully and within few minutes they automatically cancelled my order and when I contacted they told like it got cancelled bcs...

Jan 24, 2021 by Victor Vincent

Package not delivered (Insasta Enterprises) ^Open

I have placed the order on insasta on **th jan ****, after payment done i received the tax invoice. for delivery schedule i tried to contact insasta team but every time they telling that you will receive update soon, one day they told me in cha...

Jan 23, 2021 by Mahamadazim Sheikh

Delivery Date not met (Fern and petals) ^Open

I have ordered the item as a gift for my brother and was supposed to be delivered on **th Jan. The ordered was delivered on **th Jan. I had multiple calls prior to the delivery requesting them to cancel the item as they have not met the deliver...

Jan 22, 2021 by Tanvi Makkar

Vediocon purchased not yet installed (Videocon D2h) ^Open

Dear Team, This is to inform you that I purchased Vediocon Digital HD Set top Box with Radio Frequency Remote on **-Jan-**** on Vediocon d*h website I paid Rs ****. It should be delivered and installed to my location with in ** hours. It not g...

Jan 22, 2021 by Yelleti Meher Rajeevam

OMG BURSE MONEY NOT WITHDRAWL IN MY ACCOUNT (Omg burse app) ^Open

Dear Sir, I am Anuj Kumar Gupta S/O Shri Rakesh Kumar Gupta. It was total Rupees paid ***** Through Debit Visa card Payment Gateway to OMG burse website. Sir OMG Burse My Subscriber Member ID LV* ********. and Registered Mobile No ********** ...

Jan 21, 2021 by ANUJ KUMAR GUPTA

Flipkart Travel is not refunding the amount even after promising on mail and call (Flipkart travel) ^Open

Didn't receive the refund for a canceled flight for booking number -->FF************* (Flight canceled by the airline on March month) This has been now * months of continuous reminders and *** of mail communication, but even after agreeing to r...

Jan 21, 2021 by Suneel Kumar

Fraudulent practices by India s biggest gaming website (Rummycircle com) ^Open

Rummycircle gaming website(formerly games **/) has loads of testimonials and "certificates" boasting its fairplay practices and no foulplay. i bought into this hype and i been playing there for more than ** years. so imagine my shock when i n...

Jan 21, 2021 by Bonio Dcruz

Facing panel issue (vu tv) ^Open

Last year I have purchased VU ** inch Smart Tv from Flipkart. Now there are three vertical lines appear on my Tv. The issue is occurred exactly the date when the warranty has expired. So I have raised the complaint with paid amount Rs.**** for ...

Jan 21, 2021 by Priyadharshini