ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Received faulty product and replacement refund did not happen (Flipkart) ^Open

I placed an order on ** Oct of Boat Party Pal speaker with Mike of INR **** in sale. We received on **th Oct and when we realised it’s faulty(it was not working, no sound was there) we requested to replace the product. We were promised that ...

Jan 16, 2021 by Manisha Rautela

Fake product received (Reboxed in) ^Open

I ordered real me earbuds from them last week , and the product delivered is some local chep products which we can get anywhere for *** - *** inr, they show something else on the website and are sending all local products , also, there is no w...

Jan 16, 2021 by Amit kumar

Product returned failed 4 consecutive time without any reason or notification (Myntra) ^Open

Product returned failed * consecutive times without any reason or notification. I raised return requests for * items on ** Dec and ideally it should get picked up in * days. Return pickup date kept on changing until Jan *th and it was showi...

Jan 16, 2021 by Prashant Nair

Backdoor service by Samsung (Samsung TV) ^Open

They are trying to deceive me with service without bill and old parts....

Jan 16, 2021 by Anand Bala

Damaged sofas received (Flipkart) ^Open

Ordered and Received * damaged sofas worth **** rs each total **,*** rs. Sofa fabric is torn and sofas are second hand and very poor quality.order id OD****************** and order id OD******************. They assigned technician named parvee...

Jan 16, 2021 by Vaibhav singla

HSRP Booked But Not Delivered (BookMyHSRP com) ^Open

Dear Concern person, I Booked for HSRP (High Security Vehicle Number Plates) on ** Dec **** and you give me an appointment from ** Jan **** between *pm to *pm wide Booking order No BMDLB***AED*-B*EE-*C Reg. No DL*CNB****, but still not rece...

Jan 16, 2021 by Namrata Bhave

Flipkart selling duplicate product and giving wrong service center number (Flipkart) ^Open

I have purchased router backup from Flipkart in October month and from November month Quantum QHM-*** Power Backup for Router stop working. For the last * months, I am trying to contact the customer care of Flipkart to resolve the issue but t...

Jan 16, 2021 by Ankit Kumar Gupta

Fraud job offer call from futureexpert in (Futureexpert in) ^Open

I got a call from futureexpert.in on **Sep**** where they mentioned they will arrange interview calls from Amadeus from Europe, European companies, companies in France for senior positions. They made me pay money for background verification and...

Jan 16, 2021 by Kannan Jayaraman Srinivasan

Fraud and Misrepresentation (refurbishedcart co in) ^Open

https refurbishedcart co in - Product not delivered I ordered a refurbished ** inch TCL samart tv advt on their website. I paid full amount via Credit Card through Razorpay portal. The transaction was successful and amount debited from my car...

Jan 16, 2021 by Satpal Ahlawat

GPS card lost during service in kun hyundai Gachibowli service centre (Kun Hyundai Gachibowli Service Centre) ^Open

I have given my car for body shop and service in Kun Hyundai Gachibowli due to long waiting list I have received my car after * months but while delivery of car going through every thing I found out my GPS card was missing ,even body shop manag...

Jan 16, 2021 by MOHAMMED BILAL KHAN

Refund not processed by Zoomcar even after 3 months (ZoomCar) ^Open

I had made my ZoomCar booking for a full day on **th November, ****. After completion of my trip, and verification of no damages to the vehicle, I was assured that a refund amount of **** would be credited back to my credit card through which I...

Jan 16, 2021 by Ajith Raj

No order confirmation (Mahi Fashions) ^Open

I have ordered dress and paid money on **/**/** but only payment mail has been recieved . till now no order confirmation or anything regarding product has been mailed or msgd. it is completely fraud. now when i checked the website it is showin...

Jan 16, 2021 by Gayathri Pulavar

Wrong information misguided by sales team (Palava Dwellers Private Limited) ^Open

We were contacted by all Lodha Projects sales Exec. repeatedly in the name of lodha. when i had taken all details from one exec. there was a call from other exec.who asked to come to the local office instead of site visit. after my enquiry he...

Jan 16, 2021 by Julius Jacob

DINESH SHARMA OF UNISON CAR TRANSPORT COMPANY IS FRAUD CHEATED ME (Unison Car Transport Company) ^Open

I with My family was moving to Kolkata for a few months. I wanted to send my Car through road transport. I inquired on Google and mentioned my contact number. Some DINESH SHARMA called and introduced himself as an owner of UNISON CAR TRANSPO...

Jan 15, 2021 by SHYAMANAND JHA

Return requests rejection by Myntra (Myntra) ^Open

I had to return two Celio Bomber Jackets. The medium size which i have purchased had stains on it, threads were coming out of jacket (please check attached pictures) and the Large size jacket was too loose. I have placed return requests for abo...

Jan 15, 2021 by Manisha Sriramoju

Ordered on 16 Nov 2020 still no delivery of Philips Viva Collection 10 450W Hand MixerPurple White (FAVOBLISS) ^Open

Order ID: #**** I have ordered Philips Viva Collection HR****/** ***-W Hand Mixer-Purple/White on **th Nov **** worth rs ****. Its been * months now but I have not received any courier/order/refund from them. I dialed phone number mentione do...

Jan 15, 2021 by Nilesh Badgujar

OLX online victim of fraud (Olx) ^Open

Dear Sir, Dated **.Jan.** I have been cheated from the online fraudster who claims to be a Army BSF personnel named Maqbool Ahmed (phone number: **********) who posted a ad of selling Maruthi Swift Dezire . However since his BSF id, Aadhaar ...

Jan 15, 2021 by SACHIN BHARADWAJ K

Return of product (Paytm Mall) ^Open

i ordered monte carlo jacket from paytm mall on ** December but the product was damaged it had two holes, so I placed return within * days and on ** januray they automatically cancelled my return request and till date there is no contact from ...

Jan 14, 2021 by Harshit Garg

Security deposit not recieved (Colive Barwon ) ^Open

I raised my notice period in may and left the property in June but they didn't update my check out status and i was charged with July month rent. I kept raising tickets on there website and they told me to ignore the July month rent. Now they a...

Jan 14, 2021 by Parag Khabiya

PACKAGE NOT DELIVERED (Fabkur) ^Open

I have placed order on fabkur. I also received their mail saying my order is on its way. But its been more than month now I havent received my package....

Jan 14, 2021 by Venktesh Marda