E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Payment done but ordered not received (Gogirls wear) Open
I ordered two set of pyjamas from gogirls wear site on ** nov.****,and price was ***rs Order no.is#****.but they said that u have shortly recived a delivery mail and u track ur order.but till date I have not recived any delivery mail.I tried m...
Dec 04, 2020 by Rajan singh
Received an used old broken laptop covered in dust instead of the one I ordered (Tata Cliq) Open
I had ordered a laptop from TATA CLIQ on *nd November **** for Rs.*,**,***. I received the parcel on *th November **** via Delhivery Courier. When I opened it, it contained an old and broken laptop covered in dust and insects crawling inside. T...
Dec 03, 2020 by Vikalp Chauhan
MOBILE NOT REPAIRED AND DEMANDING TO PAY (First Call Technologies Adyar) Open
I gave my mobile device realme c* model for dark display issue to First call service center on *st Dec. They advised me to free door step pick up and in service they will check and tell me. But after * days they are saying new display should be...
Dec 03, 2020 by MURALIDHARAN
Ordered 3 items from online shopping site but single item is received (https campussutra com ) Open
Website: https://campussutra.com/ Order #**** I have ordered * items from campussutra online site but received a single item. I have tried to reach them but the mobile number is switched off, In order slip, the wrong person's mobile numb...
Dec 03, 2020 by Satyadeep Das
Fake website (https www shopiiee com ) Open
https://www.shopiiee.com/ scam fraud . They took my order but did not diliver the product...
Dec 03, 2020 by Jyoti Singh
Cashback (Amazon India) Open
The issue is about cashback, during "great Indian festival" there was an offer going on for the instant cashback from bank and Amazon.Regarding the same I made a purchase of Rs ***** from Amazon and I got an instant discount from the bank of Rs...
Dec 03, 2020 by Fauziah
Wrong product delivered but no refund given (Sarees S shoppings) Open
I saw this "sarees S' shoppings" reseller in Facebook that is saree with blouse (stritched work blouse) buy one at rs**** or buy * at rs****. So I ordered * sarees with blouse.So I put cod only. My order delivered on September **th ****. Th...
Dec 03, 2020 by Vasantha Rani B
Package not delivered (Go girls wear) Open
Dear Team, I've booked a stuff comprising of * items on **th Nov ** from this website and paid entire amount of Rs.***/-. However, I've not received any details. Pls look into....
Dec 02, 2020 by Sumit Sarkar
Order not Delivered (Flipstars) Open
I ordered * kids dresses online from Flipstars with an ORDER #**** on **nd-Nov-**** and its been **th day today i haven't received the material though i paid the full amount via netbanking. When i called their number updated in their website no...
Dec 02, 2020 by Vicky Singh Rajiv kapoor
Security Deposit Refund not received (Nestaway Technologies Pvt Ltd ) Open
I was asked to vacate the property in Bangalore by Nestaway Area Manager Rajesh on **/**/****, telling me to vacate by **/**/**** as owner had offboarded the property, thereby giving me only * days prior notice to vacate. I was in my hometown C...
Dec 02, 2020 by Nikhil James
Simplilearn Refund not initiated after multiple complaints (Simplilearn) Open
I have enrolled for Masters in data science and AI. The promise was that we have top quality instructors who will help me change my career towards data science. But the instructors were were poor technically and couldn't dedicate much of knowle...
Dec 02, 2020 by Sujith N Janardanan
Abrupt stoppage of BMW CAR on Main road posing great risk on life a d vehicle (BMW CAR) Open
Car stopped abruptly on main road with driver and my wife at back suddenly without any indication and could not be moved at all. If any running vehicle at the back the damage may be for life and vehicle and it is a highend technical failure of...
Dec 02, 2020 by CA.A.GERALD EBENEZER
My product is not return during policy (Flipkart Internet Private Limited) Open
I ordered shoes for Fila. Whose order number is OD******************. The price of which was ****. Due to the quality of the product not being correct, I wanted to return it, but my shoes were not returned under the policy and my account was...
Dec 02, 2020 by Sanjay Kumar
Myntra com not accepting return of an unused damaged product (Myntra.com) Open
I received a damaged product ( Catwalk - Women black solid sandals ), ORDER ID # ******* ************** When returned, they rejected the return saying there is no price tag and reshipped the item back to me I checked the product and it had * ...
Dec 02, 2020 by Priyanka saha
Bean bag ordered (Beanbagtheory in) Open
I ordered on November **th but still not getting any confirmation mail or msg, and I tried to contact with them then I found given number is switched off,I mailed them twice but don't get any reply yet....
Dec 02, 2020 by Dhaval Bhalsod
Ordered item not delivered (Indiacakes.com) Open
Placed a order for cake on **th Novemebr which was supposed to be delivered on *st December. But the delivery wasnt given. We cant reach out to anyone of them, there is no contact or whereabouts of them ...
Dec 02, 2020 by Pratyush Swain
Damaged Refrigerator (Samsung purchased through Flipkart ) Open
Copy of letter dated **/**/**** enclosed all the details including the invoice no and the efforts made by me are provided. The photo of the damaged product and the copy of the mail sent is also enclosed. ...
Dec 02, 2020 by Prakash Pande
Wrong Product Delivered (Tkameez) Open
I ordered a Tshirt from Tkameez, but they have send a wrong product which is also of very poor quality. Now they are not replying to any mails. ...
Dec 01, 2020 by Jatin Lalit Singh
Reliance ResQ plan No response (Reliance Digital) Open
We have purchase samsung **inches LED tv in **** along with reliance Resq protection plan. Today( **/**/****) suddenly display gone and only sound is coming from tv. We have validity up to **** for reliance resQ protection plan and we tried to...
Dec 01, 2020 by Sai krishna
Refunding of Deposit (Colive Bangalore) Open
I was living in Colive *** Alpha, Bellandur,Bangalore. During the period from Oct First to Oct Thirty First I was told that by their executive I will be in notice period from First of Oct. on words. But now they are saying that ,in their syst...
Dec 01, 2020 by SHIJO MATTATHIL POULOSE
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's