E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
The defective Car Ford Ecosport sold (Ford India private limited) Open
I purchased TS**HC**** ford ecosport car from Fortune ford Kondapur in Feb ****. The vehicle been giving troubles, from the starting I sent the vehicle to the *st service with very resistivity from your dealer, now the gear is dis-engaged this ...
Jan 11, 2021 by ARPITHA GUDIPATI
Non return of the items and non payment of refund amount (Brand factory Online) Open
This is with reference to the order placed through brand factory online site with order ID ****** and having placed return request against two items. The courier person who came to take the return items told that EAN no is not matching with his...
Jan 11, 2021 by Gaurav Verma
Wrong product received (Myshopify Com) Open
I'm ordering smart watch & airdops but they gave me normal wired earphones please return my paid amount...
Jan 11, 2021 by DNYANESHWAR GAIKWAD
Order not received (Mahi Fab Dherya studio) Open
A order was placed on *th jan. the mail i have received on my mail box from Dherya studio about my order confirmation. the order id is ****. the payment was shown to mahi fab by my wallet. but there is no message of shipping till date and their...
Jan 11, 2021 by Dolly
Fraud (Gleam Global Services India Private Limited) Open
Gleam global services has created a fake website in name of www.consumercomplaints.info On **th december **** i found this website of getting some help i just visited the website after sometime i got whatsapp call from one of their repre...
Jan 11, 2021 by shashanka shrivastava
Package not delivered (Fashchic 15) Open
I have placed an online prepaid order with fashchic * on Dec ** ***, worth Rs.***.. iI haven't heard back from them ever. There is no tracking details ever shared. I have tried to contact them on email Instagram online support .. But no res...
Jan 11, 2021 by Aishwarya
Wrong Points given to player (Dream 11) Open
This complaint is for ISL football match CFC vs HFC on dated **-Jan-**. Goal Assist points given to A Santana in this match. This is wrong and no clear pass given by A Santana for scoring goal. That ball came from defender and goal keeper not ...
Jan 11, 2021 by Alok Sharma
Flipkart not replacing the phone (Flipkart) Open
order id : OD****************** my name : nitya nand lal I have bought micromax in note * (*gb, ***gb) through flipkart and the phone is overheating. also it is charging extremely slow. For that i have put a replacement and they have r...
Jan 10, 2021 by Harsh Raj
Wrong product delivered (Deal clear) Open
I ordered LG-AD*** laptop battery, After delivery the product was not fit in my laptop which is of lenovo brand. I tried placing return order, but there is no option of returning the product in website. I mailed to the customer support, even I ...
Jan 10, 2021 by mohammed afroz faroooqui
Fraudulent activity by weddingz and oyo team still my photography and video didn t provide (Weddingz.in) Open
This is to request you kindly go through all the below details: We have booked our wedding event with weddingz .in , (pfbd of booking of-: Dear Guest, Thank you for booking Swastik Resort. Looking forward to helping you make your event succes...
Jan 10, 2021 by Suresh parmar
Poor quality product (23 threads) Open
The product received is of cheap quality and not at all the par of value I have paid. I want replacement or refund. ...
Jan 10, 2021 by Shilpi Srivastava
Used Lenovo Sold along with Defects Lenovo Park Store (Lenovo) Open
S/N: YX**TF** Name: Ajay ********** I Bought S*** from Lenovo park store at GIP, On **th December bought this particular unit. However before purchase never thought that Mr. Pradeep brought used unit with color bleeding and screen flicke...
Jan 10, 2021 by Ajay shukla
Order not delivered yet (Kitchen Gadgets Online Shopping) Open
Hello, I ordered an item * days back from a sponsored ad on Facebook, it was kitchengadgets.in and there were * items but no updates whether it is dispatched or not. I contacted them on email but no response there to. Even the Facebook messe...
Jan 09, 2021 by Bhavin
I have not received the service (Sri Krishna top and best astrologer Bangalore btm) Open
They took the money however they didn't provide the service they told pooja will be done but they have no proof ...
Jan 09, 2021 by Swarna Prabha Devi
After ordering and payment no further updates came Nobody picked up calls or responded to emails (Erin collection) Open
I placed an order for Rs.*** on Instagram and took screenshot of order confirmation after payment. It's been * days after order and I called ********** and emailed info.erincollection@gmail.com several times regarding order. The website doesn't...
Jan 09, 2021 by Shyam
Wrong product delivered (AboutFactory com) Open
I ordered ligttle electric facial roller but they sent normal roller which is totally different from what is shown on website and it is not electric. I want refund and I am not getting any back from this company mail - hello@aboutfactory.com...
Jan 09, 2021 by Neha Sharma
Nestaway security deposit not received (Nestaway Technologies Private Limited) Open
I vacated my nestaway house in the month of September. Usually after vacating a nestaway house you get your security deposit back within ** days. But it has been more then * months now and they haven't returned my security deposit back. Neither...
Jan 09, 2021 by Kartik Sirwani
Payment Taken and No Response on Package (PrimeHolidays) Open
hello Sir , We Made a Travel booking Payment of *****/- inr on **dec **** for * people to a travel agency having website theprimeholiday.com , the trip Amount was **k and we made advance **k payment , we received a auto generate invoice but af...
Jan 09, 2021 by Sivam Agarwal
For Refund of advance paid to Dish TV ( Dish India Pvt Ltd ) Open
After disconnecting my account number VC# ***********. The balance Rs ***/- advance amount paid to them is not returned back. On calling to their call center, and they informed that as a company policy Dish TV will not return the advance subs...
Jan 09, 2021 by Mahendra kumar B
Fraud against expire material (Euro Foods Private Limited) Open
My agency purchase material from euro foods but last time company destributor distribut expire material now company not replace my material...
Jan 09, 2021 by Riya agency
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Ramachal V
Complaint filed against: Byjus