ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Label Suit Order taken Paymnet was done but not delivered my product (Label Suit) ^Open

I ordered a suit from this site... They taken order by online payment but they didn't send me any confirmation mail or sms... When i called on their given contact number, they order got delivered, but actually delivery was not initiated yet, i ...

Jan 21, 2021 by Jami

Reimbursement issue for inventory lost by Amazon fulfillment centre (Amazon Seller Services Private Limited) ^Open

I write this email to inform you that your DEL * FC team has lost three shipments bearing following IDs sent by us (through our carrier SAFEX) to Amazon DEL * FC in October ****. FBA**D***K*W FBA**D***X*L FBA**D**BGX* Following Case IDs for...

Jan 21, 2021 by Parnika Malhotra

False commitment for LED BULB business (Rajrajeswari Enterprises) ^Open

Accused name :- Gayathiri Account number :- ************* ifsc code :- CNRB******* BRANCH.MOHAN GARDEN DELHI CANRA BANK. THIS LADY PROMISED ME TO GIVE ME A BUSINESS OPPORTUNITY FROM DELHI. I BELIVED HER WORDS AND STARTED TO PAY **** RS INIT...

Jan 20, 2021 by Shankar

Refund not processed (Tatacliq.com) ^Open

order not delivered. recieved email sorry not able to deliver refund within *-* days ** days over still no refund...

Jan 20, 2021 by RAJEEV SAGWARIA

Wrong product delivered refund issue pending (Amazon) ^Open

Dear Sir/Madam, Amazon Order no.ORDER # ***-*******-******* dtd:**/**/**** for Rs.*,***/- - * Skmei Watches. I have ordered SKMEI Watches - * nos. at Amazon costing Rs.*,***/- on **/**/**** and delivered wrong products on **/**/**** and same ...

Jan 20, 2021 by SATHISH Kumar

CHEATED BY KATHUSHYAM AYURVEDA (KATHUSHYAM AYURVEDA PRODUCTS AND SALES PVT LTD ) ^Open

KATHUSHYAM AYURVEDA PRODUCTS AND SALES PVT LTD is a great FRAUD COMPANY. The persons named KAVITA, NITYA and ANKIT SHARMA called me and told me to take dealership of their company and they said that I will only have to deliver their products to...

Jan 20, 2021 by Animesh Dey

Package not delivered (Beautify yourself) ^Open

I had ordered two tops from Beautify yourself on January *th ****. While one of the two tops was delivered on ** January ****, the other one was not. But the package they delivered mentions names of both the items. I received message statin...

Jan 20, 2021 by Aparna Sankaran

IDFC did not pay Infrastructure bond redemption amount (IDFC first bank) ^Open

I bought IDFC bonds on November ** , ****. They have matured now and I want the maturity amount to be credited to the provided bank account. Bond Details: Folio No: IDA******* Bond Holder: Anila Vinod Godre Application No: ******** Ben...

Jan 20, 2021 by ABHISHEK VINOD GODRE

Delivery wrong product and not refund money (Whatsapp) ^Open

I saw a iphone in olx after i was contact with her she share her mobile number to contact in whatsapp.She told all about the iphone and also tol* DAYS RETURN AND ** DAYS REPLACEMENT policy avilable then i ordered this phone but when i received ...

Jan 19, 2021 by Anirudha das

Refund for defective TV under extended warranty is not received from Jeeves (Jeeves Extended Warranty) ^Open

I had purchased iffalcon **inch TV from Flipkart site with * years extended warranty in Oct'****. Extended Warranty is valid until Oct'****. TV is not working since Aug'**** and I was told by Jeeves company Technician that the motherboard is de...

Jan 19, 2021 by Vijay Phalke

Package not delivered and store is unresponsive (Chapterone Book Store) ^Open

I ordered two books from them on *th December ****. It even mentioned a *day delivery on their website. I still haven’t received the books and their customer service just stopped replying to my emails. I've requested a cancelation but they cl...

Jan 19, 2021 by Carina Miranda

Fake Passport India Website (Passport India) ^Open

I had applied and paid **** via a consultant website 'passportindia.org.in' which was the first that was available on google. It's been ** days and I have not received any update. After reviewing, I see that they are duping people by ads to fav...

Jan 19, 2021 by Vian Assisi

Found garbage instead of ordered product (Flipkart) ^Open

Found garbage instead of my ordered product.nd I lodge a complaint for refund nd return that garbage to flipkart.flpkqrt blocked me. Even I am a plus member they are replying me on email as I can't be no longer able to login to my account.this ...

Jan 19, 2021 by RAVI shankar

Defective product (lenovo ideapad ) ^Open

I purchased new Lenovo laptop in July **** and i have one year warranty and guarantee. Within * months from the time of purchase, there had been hardware issues * times. First time my screen's glue was coming out and got cracks after * weeks of...

Jan 18, 2021 by keith girkar

Amount not refunded yet but the product has been delivered to the seller (Trypich) ^Open

My sister has ordered a dress material for her the product that. Delivered is not shown as in the image and the quality was too poor so we somehow we contacted customer support they told that return the product then they process the refund but ...

Jan 18, 2021 by Mahesh

Fraud by 70 trades (70 Trades) ^Open

I had invested *** amount with ** trades as opening amount in October. They convinced me to deposit * times the initial amount with the example that I will not be able to do any kind of transactions with initial amount. The account manager who ...

Jan 18, 2021 by Harshada Patil

Defective Dining Table Delivered (Royaloak) ^Open

Defective table was delivered with two chairs had cracks in legs. Its been two months continuous follow up but they have not resolved the compliant...

Jan 18, 2021 by Sachin

Package not received (Basketsin) ^Open

I did shopping for makeup combo from website https://basketsin.myshopify.com/. I've order Mac hangover blast * combo for ****Rs on **st Dec ****. They take payment as online transaction prepaid. They have mentioned delivery will get by *days f...

Jan 18, 2021 by Paurnima Salve

Wrong Size and Product (MAKEWAY FAB) ^Open

I had ordered an readymade suit of ***/- of xxl size. I received the product today on last Friday. On the package it says xxl but when opened it is * size and also it does not have pant included in it. Also, it is not even the same as it is s...

Jan 18, 2021 by Harshitha

Flipkart Travel Fraud not refunding ticket money (Flipkart) ^Open

I booked an international ticket from Flipkart on **th Dec,**** for flight from Toronto to New Delhi, booking number FF**************. One of the flights were cancelled for the onward journey and I informed about the same to Flipkart. They told...

Jan 16, 2021 by Sneha Bhagat