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- Go to "File a Complaint" page
- Choose Company and write your complaint in detail
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Mobile / Laptop Complaints
Mobile phone remains one of the most successful technological advancements in recent times. We can communicate with our loved ones just by a single touch. It is estimated that nearly every individual has at least 1 mobile phone. Since mobile phone are so high in demands, fraudsters have found a new way of duping people of their money. They simply create fake websites which offer ludicrous discounts such as 90% off. People, however, thinking that this is such a cheap deal get complacent, and place an order from these websites. Ofcourse, the mobile phone is never delivered but all their hard earned money vanishes into thin air. Alongside mobiles, laptop is another electronic device is which quite popular among the youth. You can have access to millions of data everywhere through it. We generally shop for mobiles/laptops from E-commerce websites or shop offline. But even from the most trust e-commerce website the customer sometimes receives a defective piece. So what can you do if you have a mobile/laptop complaint? If the product comes under guarantee period then the defective product will be replaced with a new one. However, many companies only offer warranties as it works best for them and saves them the pain of replacing every damaged device. In this case, the product will be not replaced, however, it will be checked upon by the technician free of cost and the faulty parts will be changed but if the damage incurred is physical, it will not be covered under warranty and you will be asked to pay for repairing the part. However, if you are past the warranty period and incur any damage to your mobile or laptop then what can be done? First and foremost you should visit the authorized service center of the company. The service center have a group of people who are specialized in dealing with mobile complaints. They will take up the damaged device and will send it for repair or in some cases will issue you a new device. This process generally takes about a week or two. Normally there are 3-4 service centers in every city. If a part is defective they will offer a replacement, but will charge your for it. However, many times it has been seen that after servicing the phone/laptop it has encountered new faults/problem and the customer service are unwilling to accept it. In this case it is best to approach your nearest consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You can also move legally and opt for sending legal notice. We generally receive about 50 monthly mobile complaints and 20 monthly laptop complaints at Voxya.
Most Common Issue Reported for Mobile / Laptop Complaints
Complaints
Dell didnt deliver my headphones which was free with the laptop I purchased (Dell India Private Limited) Open
I was promised a Sennheiser earphone worth Rs. *****/- when I purchased the laptop. They didn't send any headphone with the package and said it was not their fault as the headphone had to be registered. The important point is this: - T...
Jan 23, 2019 by Prashant Trivedi
Prize not given (Samsung Mobile Company) Open
On August **/**/**** I brought a samsung j* mobile from my nearest mobile shop Sky mobiles.After * weeks they infirmed me i won a prize for my mobile on their onam luckydrawer and that is a samsung LED tv of ** inch.On *th september they sent a...
Jan 10, 2019 by lisha philip
Not getting warranty benefit (Dell India Private Limited) Open
I have purchased a **watt laptop adapter on **/**/**** from IT hub, opposite mufasil PS, motihari of brand Dell. Product is covered under warranty of one year but company is not replacing the same. This affect my job baldly....
Jan 03, 2019 by Shashi Ranjan singh
Bad quality product (Samsung Mobile Company) Open
I purchased a Samsung galaxy j* mobile on Dec ** ****. Next day , my mobile screen developed a crack across the screen just for a fall less than * feet. I am deeply concerned about the quality of mobile phone that has been delivered to me. Th...
Jan 03, 2019 by Harivasanth P
Faulty laptop received (Dell India Private Limited) Open
Hello Sir, Sir, I was bought a Dell Inspiron Laptop **** in the month of January this year. From the very first month, it shows the freezing problem means laptop need force restart for operating the laptop. I complain about this problem many ti...
Dec 24, 2018 by MALIK SHADAB
Mobile complaint (Samsung Mobile Service Center) Open
my samsung mobile not perform well after repaired by staff of samsung service center, roorkee (**-oct-****) And samsung service center not solved my problem I will go to the service center around * month they not solve my mobile problem....
Dec 01, 2018 by VIPIN KUMAR
Poor service for display changing/ cheating (Samsung India Electronics India Private Ltd) Open
Respected Sir/Madam, I had an issue with my display of Samsung SM-J***F phone which bought for ***** INR from Saudi Arabia. It says warranty is international and i cant claim it from India. Then i payed **** INR to change a new display from S...
Nov 29, 2018 by Sayed Abdul Rouf
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"Number of times I tried to get a refund from OYO but they did not bother. But after I approached Voxya, they nicely handled the matter and I got my refund."
Samit Brahmachari
Complaint filed against: OYO Hotels