Mobile / Laptop Complaints
Mobile phone remains one of the most successful technological advancements in recent times. We can communicate with our loved ones just by a single touch. It is estimated that nearly every individual has at least one mobile phone.
Since mobile phone are so high in demands, fraudsters have found a new way of duping people of their money. They simply create fake websites which offer ludicrous discounts such as 90% off on mobile devices. People, however, thinking that this is such a cheap deal get complacent, and place an order from these websites.
Ofcourse, the mobile phone is never delivered but all their hard earned money vanishes into thin air. Alongside mobiles, laptop is another electronic device is which quite popular among the youth. You can have access to millions of data everywhere through it. We generally shop for mobiles/laptops from E-commerce websites or shop offline. But even from the most trust e-commerce website the customer sometimes receives a defective piece.
So what can you do if you have a mobile/laptop complaint?
How to resolve Mobile / Laptop Complaints in India?
1. Contact Mobile / Laptop Manufacturer
If the product is under warranty/guarantee period then contact the company to get it replaced or repaired. The defective product will be replaced with a new one by the company. However, many companies only offer warranties as it works best for them and saves them the pain of replacing every damaged device.
In this case, the product will be not replaced, however, it will be checked upon by the technician free of cost and the faulty parts will be changed but if the damage incurred is physical, it will not be covered under warranty and you will be asked to pay for repairing the part.
However, if you are past the warranty period and incur any damage to your mobile or laptop then you should visit the authorized service center of the company. The service center have a group of people who are specialized in dealing with mobile complaints. They will take up the damaged device and will send it for repair or in some cases will issue you a new device.
This process generally takes about a week or two. Normally there are 3-4 service centers in every city. If a part is defective they will offer a replacement, but will charge your for it. However, many times it has been seen that after servicing the phone/laptop it has encountered new faults/problem and the customer service are unwilling to accept it.
2. Send a Legal Notice
If you are unable to get yur mobile or laptop fixed and are not getting any resolution then the best option would be to send them a legal notice to resolve your complaint. You should engage an experienced lawyer to send legal notice to mobile / laptop company.
3. File case in Consumer Forum
If you do not hear back from the copany after sending legal notice or if they provide you insufficient resolution then it is best to approach your nearest consumer forum. You need not require any lawyer to file a case in consumer forum. You can do it yourself. But if you do not want to take the pain then we at Voxya helps in approaching the consumer forum by preparing the case documents to file consumer forum case. So what are you waiting for? File a Complaint today!
Most Common Issue Reported for Mobile / Laptop Complaints
Complaints
Fraud mobile shopping site (Phonekart.in) Open
Please help me I ordered mobile from phonekart.in website and did payment transfer online. They delivered mobile in a different configuration. Ordered mobile and charger are old and duplicate. Please help to refund my **** Rs. All the details o...
Jun 13, 2019 by Vivek
Cell is not working properly (Mobile Mart, Gajuwaka) Open
I purchased the Celkon mobile from mobile mart at Gajuwaka, opp sBI Bank. After I bought my phone it is giving me trouble in incoming voice and battery backup. I went to shop on **/**/****. At the time of purchase, he told phone has a one-year ...
Jun 12, 2019 by V.sangeetha
Refund is not credit in my account (Realme) Open
I ordered a mobile phone Realme * Pro from realme office website realme.com on ** May and cancel ** May. I complained about help or customer care but the customer is not helpful. Then after I complained about mail to the company but I don't get...
Jun 10, 2019 by Govind Rathod
Fraud in the name of loan (Tashi Vision) Open
I am a low earning man. I visited Tashi vision mobile shop in Patna to buy a smartphone of under ***** on the day of dhanteras. I chose a phone under ***** but the person who was available at the shop Mr Ajay. Mr Rustom pitched me a smartphone ...
Jun 09, 2019 by Mohammed faiz azam
Package delivered huwa hai par jo samana ana tha vo nhi aya hai jo vivo v9 pro order kiya tha (Vivo v9pro) Open
Main vivo v* pro mobile order kiya tha. Mobile ke badle * belt aur * purse aya hai. Parsal kl **/**/** receive kiya tha aur vo apna name neha bta rhi hai....
Jun 08, 2019 by Dileep kosle
Replacement was denied (Xiaomi India) Open
Sir/ Madam I booked a mi Bluetooth pocket speaker on *th May this year and received it on **th May. It was working but there was a noise while shaking. I contacted the nearby Redmi Service Center Kannur, Kerala ****** . I showed them the spe...
Jun 07, 2019 by Amal Jose Sunny
Mpokket cheating people (Mpokket) Open
I have changed my mobile recently and requested for a loan in mpokket. They are saying that they can't accept loan request due to mobile change and they will accept loan repayments from any of the mobiles and they are saying that it is their po...
Jun 06, 2019 by Hari krishna
Nokia 4.2 bad service bad charger (Nokia India(hmd Global)) Open
I purchased a new Nokia *.* mobile phone and had asked for details about Vodafone cashback benefits. It has been more than ** days they responded to the process of claiming the benefit in the same while the charger supplied by them on the **th ...
Jun 06, 2019 by M.Satyanarayana
Parts missing from package (Redmi) Open
Purchased Redmi Note *S on ** May **. The product package delivered. But SIM Ejector Tool was missing from the box. Without this tool, I can't put SIM in this phone. So the whole phone is useless for me now. Raised complaint with the customer...
Jun 05, 2019 by Om Hota
Package is not delivered (Jeeves Consumer Services Private Limited) Open
...
Jun 05, 2019 by Amit Singh
Wrongly charged for mobile insurance (Times Global Assurance) Open
I had approached Times Global Assurance for my iPhone X insurance. They first make you pay online so I paid Rs. ****/-. Then they asked me for my documents, which I provided. During this time they confirmed that if they reject my insurance they...
Jun 04, 2019 by Aishwarya Nair
Reliance digital fraud services (Reliance Digital) Open
This is the brief of the problem that I'm facing by reliance digital. I'm a Mtech Computer Science engineering student. I'm telling you this because of shows that I'm a technical sound person to talk about anything related to technology. I had...
Jun 03, 2019 by Shivansh Srivastava
Defective mobile delivered (Samsung) Open
I've purchased galaxy M** in the month of March **rd and starting using it a week later after buying a back case and temper glass for it. In the beginning, itself front camera was not good and the faces were looking zoomed vertically even after...
Jun 03, 2019 by SRIJAA PRITHIVIRAJ
Fraud at vivo service centre (Vivo Y83 Oplore ) Open
Dhokhadhari at Vivo service centre Shakarpur Laxminagar new Delhi. Mai vivo k service center gya tha apna phone repair karane warranty me. Kyoki usme network issue tha. Mujhe *.* ghante ka tym dia gya ki apko phone mil jaega. Jab mai lene gaya ...
Jun 02, 2019 by Prince mishra
Send money to fraud CISF man (I phone 6s) Open
Mai Olx per iPhone *s search kar raha tha to wahan mujhe ek Ranjit name ke bande se baat huyi usne bataya wo phone send kar sakta hai currently uski posting Surat airport per hai. Uske liye apko **% pay kerna padega. Usne mujhe cisf card or Aad...
Jun 01, 2019 by Sunny
Phone problem facing (Amazon) Open
Humny ** April ko ek amazon se Xolo era x* mobile khareeda tha jo ** May ko kharaab ho gaya. Tab se mai ek hafte tak amazon walo ko phone milati rahi network busy ata raha. Ek hafte baad jab phone mila to unhone kaha ki mobile ko service senter...
Jun 01, 2019 by Eflah
Refund didn't done (Redmi note 6 pro) Open
I purchased the phone on ** May ****. The product was overheating, so I emailed them about my refund. But they delayed my query. Now they are saying that the can only provide replacement policy. Actually, I want my money back. They delayed my q...
Jun 01, 2019 by MUHAMMED IRFAN
Nokia India not able to resolve my problem (Nokia India) Open
I had brought a phone Nokia *.* Plus and I started facing charging port issue on the phone. I went to the service centre they said it had liquid damage. Before going to the centre I had read many complaints on the internet saying that this was ...
May 29, 2019 by Gaurav Tripathi
IPhone XS damaged (Apple iPhone XS ) Open
I am very disappointed and I am really fed up. Before reading my email I just request you please understand my situation and solve it otherwise I never believe in justice. Before * months I bought I phone xs just because I trust on Apple compan...
May 28, 2019 by Isha verma
Wrong package sent and delaying in refunding amount or taking back the original faulty product (Apple iPhone x 64gb space gery) Open
I ordered an iPhone xs device ** GB variant space grey used as display phone in store as listed dutyfreeshoppe.com (store located in kempegowda international airport, g-*, level-* international departures, beside premium lounge plaza, Bangalore...
May 27, 2019 by Sunil chowdary
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's