Mobile / Laptop Complaints
Mobile phone remains one of the most successful technological advancements in recent times. We can communicate with our loved ones just by a single touch. It is estimated that nearly every individual has at least 1 mobile phone. Since mobile phone are so high in demands, fraudsters have found a new way of duping people of their money. They simply create fake websites which offer ludicrous discounts such as 90% off. People, however, thinking that this is such a cheap deal get complacent, and place an order from these websites. Ofcourse, the mobile phone is never delivered but all their hard earned money vanishes into thin air. Alongside mobiles, laptop is another electronic device is which quite popular among the youth. You can have access to millions of data everywhere through it. We generally shop for mobiles/laptops from E-commerce websites or shop offline. But even from the most trust e-commerce website the customer sometimes receives a defective piece. So what can you do if you have a mobile/laptop complaint? If the product comes under guarantee period then the defective product will be replaced with a new one. However, many companies only offer warranties as it works best for them and saves them the pain of replacing every damaged device. In this case, the product will be not replaced, however, it will be checked upon by the technician free of cost and the faulty parts will be changed but if the damage incurred is physical, it will not be covered under warranty and you will be asked to pay for repairing the part. However, if you are past the warranty period and incur any damage to your mobile or laptop then what can be done? First and foremost you should visit the authorized service center of the company. The service center have a group of people who are specialized in dealing with mobile complaints. They will take up the damaged device and will send it for repair or in some cases will issue you a new device. This process generally takes about a week or two. Normally there are 3-4 service centers in every city. If a part is defective they will offer a replacement, but will charge your for it. However, many times it has been seen that after servicing the phone/laptop it has encountered new faults/problem and the customer service are unwilling to accept it. In this case it is best to approach your nearest consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You can also move legally and opt for sending legal notice. We generally receive about 50 monthly mobile complaints and 20 monthly laptop complaints at Voxya.
Most Common Issue Reported for Mobile / Laptop Complaints
Complaints
Prize not given (Samsung Mobile Company)
Open
On August **/**/**** I brought a samsung j* mobile from my nearest mobile shop Sky mobiles.After * weeks they infirmed me i won a prize for my mobile on their onam luckydrawer and that is a samsung LED tv of ** inch.On *th september they sent a...
Not getting warranty benefit (Dell India Private Limited)
Open
I have purchased a **watt laptop adapter on **/**/**** from IT hub, opposite mufasil PS, motihari of brand Dell. Product is covered under warranty of one year but company is not replacing the same. This affect my job baldly....
Bad quality product (Samsung Mobile Company)
Open
I purchased a Samsung galaxy j* mobile on Dec ** ****. Next day , my mobile screen developed a crack across the screen just for a fall less than * feet. I am deeply concerned about the quality of mobile phone that has been delivered to me. Th...
Faulty laptop received (Dell India Private Limited)
Open
Hello Sir, Sir, I was bought a Dell Inspiron Laptop **** in the month of January this year. From the very first month, it shows the freezing problem means laptop need force restart for operating the laptop. I complain about this problem many ti...
Mobile complaint (Samsung Mobile Service Center)
Open
my samsung mobile not perform well after repaired by staff of
samsung service center, roorkee (**-oct-****)
And samsung service center not solved my problem
I will go to the service center around * month
they not solve my mobile problem....
"Number of times I tried to get a refund from OYO but they did not bother. But after I approached Voxya, they nicely handled the matter and I got my refund."
Samit Brahmachari
Complaint filed against: OYO Hotels
"Ontheshop refunded my money. I am very impressed with the service provided by Voxya. They have resolved my issue as soon as possible. Thanks for your support."
Debalina Ghosh
Complaint filed against: OntheShop
"With umpteen number of follow ups through multiple communication mechanisms, my issue was not resolved. Voxya helped me to get my refund in just one day!"
S Harish
Complaint filed against: Xiaomi Mobiles
"I am very satisfied with Voxya. I got a call from Swiggy that they have initiated the refund for the misplaced order and that they are apologetic about it."
Shruti Karanth
Complaint filed against: Swiggy
"It was very hard to get response from share advisory company but legal notice from Voxya made them to refund the full amount along with Rs.100,000 compensation!"
Vasanthkumar K
Complaint filed against: Profit Aim Research
"The Legal Notice is a very efficient tool to make large organizations listen to your complaint and respond sensibly. I have received a full refund for my order."
Kaushik Mandal
Complaint filed against: Pepperfry.com
"Awesome and kudos to the team, I am feeling blessed to have someone to hear and resolve our issues."
Manpreet K
Complaint filed against: Zomato
"The social media sharing helped me a lot. I am thankful to Voxya for helping me. Thanks"
Kshitiz
Complaint filed against: Samsung
"Its wonderful to have Voxya for resolving complaints for unsatisfactory services provided by the companies. My complaint has been resolved. Thank you so much!"
Jyoti Chaudhari
Complaint filed against: ClickOurStore
"Thanks a lot, Voxya. The refund has been credited to my account together with an additional 5% amount as compensation."
Aman Verma
Complaint filed against: Flipkart
"I'm thankful to team Voxya for their instant help & support. I got reply from Shinehunts which I was not getting earlier. I will recommend this useful platform."
Abhilasha Bajpai
Complaint filed against: Shinehunts
"Thanks Voxya team, because of your support I was able to reach concern persons to resolve my disputed case with multiple stakeholders."
Kushal Prahladbhai Prajapati
Complaint filed against: PayTM
"Many thanks to the Voxya team. I got my refund on 14th Aug 2019. Thank you very much once again to get my refund in just 8 days!"
Jyotiranjan Pradhan
Complaint filed against: Club Mahindra Holidays
"Thanks VERY...VERY MUCH VOXYA. With your help, I got the immediate response from the party and the issue resolved in no time."
Deba Prasad Mohanty
Complaint filed against: Razorpay
"Thanks a lot for solving my problem, Voxya. I have received my refund from Flipkart."
Nirmala Mary
Complaint filed against: Flipkart
"Thankful to Voxya. As soon as the company received the legal notice, they contacted me and refunded my money taking back their items."
Purushothama N
Complaint filed against: Max Serve Solutions Pvt Ltd
"Bajaj Finserv refunded my amount. Voxya, thank you for your support."
Kantharaju HS
Complaint filed against: Bajaj Finserv
"Thank you Voxya for your help and support. I got my refund from Club Mahindra."
Chaturbhuj Singh
Complaint filed against: Club Mahindra Holidays
"Thank you so much Voxya I am fully satisfied. I appreciate your work, it's amazing."
Prince Kumar
Complaint filed against: Amazon
"The company received the Legal notice and called me up to settle. They agreed to refund the amount. I thank Voxya for helping me resolve this issue."
Vijayasimha Ajarananda
Complaint filed against: Robu.in
"I spoke 20 times with the Cleartrip but the problem was not solved. But after sharing the social media campaign, they responded positively & refunded."
Tangella Mallikarjuna Raju
Complaint filed against: Clear Trip
"Rs.30000 refunded by the company. I am extremely happy with Voxya service and I wish you will keep on providing such service to people whoever struggling."
G Rajendra Prasad
Complaint filed against: Investment Reasearch Advisor
"Thank you Voxya. Your efforts and help towards society and people like us are appreciated."
Rohit Kumar
Complaint filed against: Swiggy
"Complaint is resolved. Thanks, Voxya. I got my applicable refund after a long time."
MOHIT SONI
Complaint filed against: Yatra
"The amount has been refunded by OYO. Thanks for your service. I rate it excellent."
Nithin Das
Complaint filed against: Oyo Hotel
"I am very happy that I contacted voxya.com for my problem. They helped me in getting my refund from Amazon in a very short period of time."
Abhishek Yadav
Complaint filed against: Amazon.in
"The issue is resolved and Cheque received from Airtel. Thanks for helping me in this issue highly appreciated!"
Raja Rajangam
Complaint filed against: Airtel Digital Tv
"I had issues with a refund from Yatra. Then I registered my complaint at Voxya and within few weeks I got my refund without contacting Yatra again."
Naveen R Kumar
Complaint filed against: Yatra.com
"A big and a loud thank you to Voxya. I was in doubt whether my vehicle will get registered or not. It was not possible to get this done without you people."
Mohammed Siraj Ali
Complaint filed against: Jasper Industries
"Thank you so much Voxya I am fully satisfied with your quick service."
Avinash Kumar
Complaint filed against: Swiggy
"Within three days of registering my complaint, Airlines responded and arranged for the refund. I am grateful to Voxya for getting my problem solved."
TCS Prasad
Complaint filed against: Spice Jet
"With Voxya I was able to handle a very difficult company. Thank you Voxya for helping me realize the power of consumer to speak up and get action!"
Sushil Mathew
Complaint filed against: Hathway Broadband Internet
"I am fully satisfied with Voxya as it resolved my issue within 1 day. There is also an option to consult a lawyer at a very nominal price. Thanks Voxya."
Darshan Kumar Patel
Complaint filed against: OYO Rooms
"My new mobile had problem and company refused to repair it but my problem was resolved through Voxya. Thank You Voxya."
Prabhakar Chaturvedi
Complaint filed against: Flipkart
"*** VOXYA *** you are simply amazing. The common man needs you. Good job guys! "
Rakesh Shinde
Complaint filed against: Swiggy
"My complaint was resolved quickly within 30 days. Voxya thanks a lot, my matter has been solved yesterday. So, I am highly thankful to you."
Mannu Datta
Complaint filed against: Tatasky
"I am very satisfied with voxya team. Voxya is doing great job for consumers. My complaint was resolved with top priority. Thanks once again voxya."
Asif Belim
Complaint filed against: OYO Rooms
"I posted a complaint at Voxya and then posted the link on Pepperfry's Facebook page. I got a call from Pepperfry CEO office and they initiated a refund quickly."
Anubhav Guha
Complaint filed against: Pepperfry
"Thank you Voxya and team. My issue was resolved. I have been satisfied with your quick action."
Prasanth Didla
Complaint filed against: Delhivery
"Voxya helped me to resolve the issue with PhonePe and I was able to receive my money back. Thanks team."
Hiteshbhai Jodhani
Complaint filed against: PhonePe
"A lot of thanks to Voxya. I got my refund today. Moreover, the company called for an apology too."
Zeeshan
Complaint filed against: Labbaik Umrahs
"I was waiting for my money for long. But Voxya sent Legal Notice to Wisdom Jobs through an Advocate and I got money within 3 weeks. Thanks for the support."
Syed Shabeer
Complaint filed against: Wisdom Jobs
"I have been satisfied with the service provided by Voxya. My issue was resolved within hours of posting my complaint. Thank you voxya."
Raunak Surana
Complaint filed against: Swiggy
"Thanks to Voxya, I have got the refund back from Byjus :)"
Mohammad Ashfaque
Complaint filed against: Byjus
"Number of times I tried to get a refund from OYO but they did not bother. But after I approached Voxya, they nicely handled the matter and I got my refund."
Samit Brahmachari
Complaint filed against: OYO Hotels