Times Global Assurance
- Wrongly charged for mobile insurance Open
I had approached Times Global Assurance for my iPhone X insurance. They first make you pay online so I paid Rs. ****/-. Then they asked me for my documents, which I provided. During this time they confirmed that if they reject my insurance they will give me a refund within a few days. Before I got my insurance my phone met with an accident. So I approached them and told them about it immediately. They said they can't process the insurance anymore but they will process the refund. I kept writing to them and they said **-** days without any clarity and finally stopped replying.
Finally, I wrote to them if the refund is not processed then I will file a complaint and their response was because of "your threat" we will not refund your money anymore. They have wrongfully kept my money. This has been a highly stressful situation and they are blatantly stealing my money. From my phone interaction with them, it seems like this company is run by a single person or a couple of people. They did not seem like professionals. Even their emails seemed ill-constructed and misleading with no direct information.
During this debacle, I read a lot of online reviews saying they are a fake company cheating people and stealing their original phone parts and replacing them with fake ones. And also about them not refunding to a lot of people.
Are you brand?
Are you Lawyer?
An apology letter from company official
Get refund or credit for your purchase
"I am very satisfied with voxya team. Voxya is doing great job for consumers. My complaint was resolved with top priority. Thanks once again voxya."