File a complaint against Bank services

Banking Complaints

A bank refers to a financial institution that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash.

The Indian Banking sector is ranked 6th across the globe. With many private sector and public sector banks thriving in India, the banking industry is congruously capitalised and well-regulated by the Reserve Bank of India. The stats on market, credit and liquidity bespeak the handy preparedness to sustain any global crisis.

India is presently home to 34 banks out of which 22 are private sector banks, and 12 are public-owned banks. Multiple other Foreign Private Sector Banks are operating as part of the Indian banking sector as well. Let us take a look at the Top 5 Famous Banks in India.

Famous Banks in India

1. State Bank of India: SBI is the oldest and also the largest bank functioning in India and has been a Fortune 500 company for 14 long years. Post-Independence, the State Bank of India got enacted on 1st July 1955. It has its headquarters located in Mumbai, the financial capital of the country.

The bank has 57 Zonal centres and 14 Local centres with 85,356 branches and 59,291 ATMs pan India. SBI has a market cap of INR 2,93,218.11 crores with a market share of 23% with its presence in 36+ countries. It has been recognised as the Best Transaction Bank & Best Payment Bank in India.

Total Assets – INR 30 lakh crores
Revenue – INR 3.68 lakh crores
Number of employees – 2,64,041

2. HDFC Bank: The bank is well known for receiving first 'in principle' consent from the Reserve Bank of India (RBI) which authorised it to set up a bank in the private sector. It was founded in August 1994 given the liberalisation that took place in the Indian Banking Industry.

The bank started its operations as a Commercial Bank from January 1995. With its headquarters in Mumbai, The Housing Development Finance Corporation Limited (HDFC) functions across 2,768 towns and cities with 5,314 branches and 13,610 ATMs in India. It has a market cap of Rs.6,25,666 crores as of 2019.

Total Assets – INR 11.89 lakh crores
Revenue – INR 1.17 lakh crores
Number of employees – 98,061

3. ICICI (Industrial Credit and Investment Corporation of India) Bank Private Limited: It occupies the second place when it comes to volume of assets operated by the bank. The bank is the second largest in terms of market cap and total assets, making it the leading private sector bank in India.

ICICI was formed in 1994 with the principal aim to offer medium-term and long-term project funding to Indian businesses. The bank has its headquarters in Mumbai with its registered office in Vadodara, Gujarat. It currently has its footprint across India with 5,275 branches and 15,589 ATMs along with its presence in 16 countries outside India.

Total Assets – Rs. 13.77 trillion
Revenue – INR 1.49 lakh crores
Total employees – 82,724

4. Punjab National Bank: The Punjab National Bank, PNB is the third-largest bank functioning in India. The bank serves more than 80 million customers with 7000 branches and 10,681 ATMs, expanding its footprint to 764 cities. It currently operates from its head office located in New Delhi.

Founded in 1894 from Lahore, the bank has served eminent freedom fighters of India. It later got nationalised in July 1969. As one of the oldest banks in the country, it has a market cap of Rs. 37,411 crores as in 2019. PNB recently bagged the prestigious IBA Banking Technology Awards.

Total Assets – INR 6 lakh crores
Revenue – INR 80,512 crores
Total employees – 70,801

5. Bank of Baroda: Bank of Baroda has now become the third-largest lender of the country after it merged with Vijaya Bank and Dena Bank into a single entity. It carries a pride of 127 million customers across 21 countries and growing bigger and better day by day.

The bank operates from its main office in Vadodara and has 9,500 branches and 13,400 ATMs across India. Founded in July 1908, it has a market cap of more than 35,000 crores currently.

Total Assets – INR 11.5 trillion
Revenue – INR 91,000 crores
Total employees – 48,807

Top Banking Complaints in India

According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaints in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc.

Almost 30% to 37% of bank complaints occur due to the bank's failure to fulfill commitments and lack of fair practices. Banks reporting fraud or complaints have been on the rise more than ever before. What's more disturbing is the account holders face never-ending issues even after being connected with the banks for a long time.

Around half a million people have reported filing complaints in the last five years. From high interests to willful delay in processing payments (leading to penalties), and lack of fair practices to denial of closing accounts, banking customers are having a tough time continuing with the financial hassle.

The numbers of banking complaints see a double-digit rise in the past few years. The financial period of 2018-19 witnessed a surge of 20% in the complaints against banks. Non-adherence to fair practices saw the most number of complaints followed by issues related to pension, levy of charges, and debit and credit card issues.

1. Hidden fees
Customers feel cheated about the excessive fees and hidden charges by the banks. Most often, customers are not aware how they can choose to stay out of overdraft protection. Unexpected charges by bank remains a major issues for consumers from Bangalore, Pune, Mumbai to Patna. Reaching out to their bank is always a good idea to have a clear picture of fees and extra charges.

2. Bad customer support
This is something which every customer is concerned about. Even if the customers manage to reach out to the customer service, they don't see any credible solution. It gets quite worse when the bank employees are unable to resolve your issue. Being heckled from person to person, and being asked to wait at every desk test the best of temper.

The only solution you have is to stay calm and wait for the response from the bank to get the issue resolved.

3.Beneficiary does not get the money
This is one of the most common issues faced by banking customers in all the major cities in India like Mumbai, Bangalore, Pune, New Delhi and Kolkata. The amount gets deducted from their account, and it is shown that the transaction is successful, but it doesn’t get credited into the beneficiary’s account. EMI payers mainly lodged such complaints that the EMI would get deducted from their account but would not be credited to the beneficiary.

4. Fraudulent transaction
According to the Economic Times, there is a rise of 74% in banking frauds. Digital transactions via net banking and UPI are preferred over cash for a contactless mode of payment. But with an increase in online payments, there has been a rise in fraud cases.

Many customers complain that the money from their account has been deducted for things they have not purchased. Banks take a lot of time in addressing such complaints, and usually, customers get frustrated with the process.

5. Transaction failure
Transaction failures are very frustrating and embarrassing. When consumers are out, and they haven’t carried the cash, they will pay via net banking or UPI or ATM, but sometimes bank servers would go down suddenly, and the transaction would fail, or in some cases, the amount would get deducted, and the transaction would fail which can be misleading for both payer and recipient.

How to resolve Banking complaints?

1. First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :

State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555

2. Apart from calling customer care numbers, a customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. However, you should try submitting your complaint to the bank in writing, to keep a record of your complaint. Also, some banks have an option of filing a complaint at their website also.

3. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior official appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there are a total number of 15 Bank Ombudsman whose number can be found on the official RBI website.

The consumer has to file a complaint at the ombudsman under whose jurisdiction the bank branch is located. All the consumer has to do is write it down on paper, or send a complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.

4. Send Legal Notice:
A Consumer can send legal notices to the Bank in case it is unable to resolve his complaint. It is one of the efficient ways to handle consumer complaints legally. Check below to know how to send a legal notice to a Bank?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the Bank by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.

If your Bank is not responding to your complaint even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case against the Bank in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

There are strong chances of nothing being done against your complaint if you're not serious about it. So, if you are still left stranded with nowhere else to go then you can always file a consumer complaint at Voxya. We at Voxya, generally receive around thousands of Banking complaints in a month.

So how do we actually resolve these Banking complaints? We start a social media campaign and then send an email to the Banks to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned Bank.

Most Common Issue Reported for Banking Complaints

Fraudulent transaction

Beneficiary not credited

No Cashback

Bad customer support

Unauthorized Wallet transaction

Amount deducted but transaction failed

Chitfund unfair trade practice and dishonor cheque (SLNK CHIT FUNDS PVT LTD) ^Open

I am raising this complaint on behalf of my relation(Harshavardhan Reddy). We have subscribed to the vacant chits in the month of Sep **** in the chit fund company with the assurance of paying the chit amount upon successful budding on Reaucti...

May 29, 2023 by Jagadishwar

Refund cooperative society amount (Sahar credit cooperative society limited) ^Open

My mother monthly paid ***/- Rs. to Sahara credit society since ****. but now Sahara credit society has been closed. so my mother money not given refund with interest. so requested to you give me help for refund amount....

May 23, 2023 by Anandben Natwarsinh Solanki

Loan disbursement fraud (Stashfin Akara capital ) ^Open

I had chosen stashfin credit builder loan . pail *** as login application fee. and paid **** rs each for * months. in *st month they released *** rs to my bank account and said will release the remaining **** rs after compleating * emis. i had ...

May 21, 2023 by Nandigam bharat kumar

Refund of blocked funds in karvy (KARVY STOCK BROKING LTD) ^Open

I have funds & share blocked in above mentioned company, and want to cliam refund from it. I have only client id & dp id....please help me with ....i am ready to pay commission charges for helping me to recover the funds...

May 20, 2023 by Jitesh Garg

Cashout not receive (Easy Pay Pvt Ltd) ^Open

** may i request a cashout **** rupee and my cashout going on pending i call custmer suppt thay say wait for ** hours after * day ** may cashout failed money is back on my easy pay wallet i try again cashout but cashout again pending i call cus...

May 19, 2023 by Sagar kumar

G 8g 09 8g h8 2 5 m080 0 (/BK ,H + !?/>) ^Open

*M*@ .>( @ *G (?*G&( *H ? .H @$> **# *>* M*>. *>/$ **@ > .B* (?*>*@ *B *.>*G >$G *G .(.>(@ $*@G *G *H*> &B**G G >$G .G -AM$>( * &?/> /> /BK ,H + !?/> *>> *?*L*@ >$> M*.> **************...

May 19, 2023 by R.n. Shah

Cashback Not Received (ZestMoney) ^Open

My name is Rafique I am from Maharashtra. rafiksayyad*@gmail.com I had taken a loan of ₹***** from Zest Money. I have called zestmoney many times but every time I am dropped by giving a date. Without any reason, my credit limit has also bee...

May 18, 2023 by Rafique Ramjan Saayd

Upi through fraud transaction (Bank of Baroda ) ^Open

my bank account (**************) is Bank of baroda branch Trans yamuna colony Agra.somone debited my account RS *****/-dated **/**/****.i never not done this transaction.bank not inform me this unauthorised transaction not any confirmation mass...

May 18, 2023 by Kafil Usmani

My money deducted but I didn t receive tokens (Astropay ) ^Open

Yesterday night at **:** pm I purchased tokens my money deducted but I didn't get tokens I purchased *.** usd for *** rs my money deducted but I don't get *.** usd sir please help me out or refund money ...

May 17, 2023 by Puneet tripathi

Money looted in the name of Investment (Manish Minish payel trading) ^Open

https://t.me/MANISH_MINISH_PATEL_TRADING This company. Having promised to return good returns on investment sent investment plan after subscribing the channel. Giving investment tips. And sharing the below information Marketing & mutual fun...

May 17, 2023 by Jhansi

Scamming people and robbing money (Betway com) ^Open

I was playing with my amount in betway and i have never ever opted for any offers or any bonuses but still when i won the money they ask to wager the amount and i am losing half my money these guys are fraudsters ! Even though when i am trying ...

May 17, 2023 by Kirthidhar gandham

Car loan (ikf +>(G8) ^Open

sub: issues in getting NOC for my personal car loan To, Respected Sir /Mam IKF finance limited Indore (M.P) I Piyush Panodiya is a car loan customer of IKF finance having the car loan no. LXIND*****-********* , I took a loan of *,**,***...

May 17, 2023 by piyush panodiya

Automatically deduction of Balance without notification Giving wrong information Costumer care will (Kotak Mahindra Bank) ^Open

Firstly they hold my account without notification and and when I m trying to reach they explain why they hold my account. Abd say u have to pay min amount of your card which is Rs ***(minimum)* then they release my account and refund my money t...

May 15, 2023 by Gurdeep singh

Refunds of Bond Maturity from a Sahara group of Cooperative Society (Central Registrar of Cooperative Societies) ^Open

I had invested Rs. *,**,*** in Humara India Cooperative Societies of India Pvt Limited, Kolkata in their "Golden A Double" bond whose maturity was in September-October ****. But they are not paying and asked me to approach Central Registrar of ...

May 14, 2023 by Rranjon Panda

Fraudulent done by Indusind bank customer (IndusInd Bank) ^Open

With due respect I wanted to say you that on **-**-**** I had transferred total sum of ₹******/- to a Indusind bank customer holding account number ************and IFSC CODE INDB*******. The above amount was transferred to the person who prom...

May 14, 2023 by Sajid Anjum

Policy not settled and not bothered to respond (icici Prudencial Life insurance company) ^Open

Policy ********. I paid for ** years. Rs * lakhs paid. ** years policy term completed. Was expecting * lakhs. They were holding the policy for ** years for ** years Now they are stating they will pay only *.* lakhs. Not even paying the amount ...

May 11, 2023 by Mohan

CyberFraud (GREY GLOBAL GROUP PRIVATE LIMITED ) ^Open

Got online job opportunity, where the company mentioned they will provide the tasks and pay for the pre task we do, In the name of pre task , they have keep asking for the money withdrawal, They have aslo mentioned to wihdraw money from inter...

May 07, 2023 by shilpa I

Refund my savings money (Adarsh credit cooperative society Ltd) ^Open

I made * Fixed deposits in the year ****. For rs. ******/- this deposit have already matured in the year ****, for rs. ****** /- inspite of calling and contacting them so many times, I am not getting any response from there end. ...

May 06, 2023 by Anita Dugar

Humara India Bonds (Humara india co operative society limited ) ^Open

I have invested * lakhs under "Golden A Double" in Humara India Credit cooperative Society. The bonds are matured since August and October **** but they are not paying. ...

May 04, 2023 by Rranjon Panda

Financial Defraud False advertisement and Personal impersonation (1 Asmita patel offical TM telegram channel 2 whatsap chennel through which payemt upi was shrared 3 kalpeshkumar hadhrathbhsi chahisn upi id upi) ^Open

In the telegram channel,it was advertised from ***** to * kac deposit ..with guaranteed returns within ** min..I gave them **k in the upi id .after ** minutes I was told that **% trade done and I have to pay ** k more. After **min th...

Apr 29, 2023 by Debabrata Mishra

Interest cashback is not refunded by ZestMoney (ZestMoney) ^Closed

I am writing to address an ongoing issue regarding the cashback on my EMI payments. On March **, ****, I made an advance payment for the EMI due on April *, ****. However, I did not receive the expected cashback of ***. Similarly, on May ...

May 17, 2023 by jaydip parmar

23032023 k 8 i 8g h8 2 09 80m50 59 8g g0 h8 0 hg 8 m5 8g k2 8 m5 g 9 24 g g g 9a h8 58 (80M50 !> ( @ 59 8G .G0> *H8> /> 9H K ? .H (@ 6?>/$ K2 +M0@ (,0 *M2G( &0M 0> &?/> 9H 0 8@ > 0> > ?$ >0M05> @ > .G0> *H8> 5>*8 ?/> > 7800 0A*/> > 9H .AG ,H 8G 0 ,@8@ *I 8G M0 2>(> *!< 09> 9H) ^Closed

**/**/**** K ,@*@ *I *G *****H*> (?>* **G %G $-@ **M** !> ( @ ** *G .G*> *H*> /> * .AG ,@*@ *I *G (& (*@ &?/> /> /* *> /> ? *> *H*> ** > ,>& *G >$G .G >> *@ ,>& .H(G ** > *G *(G G ,>& ,@*@ *M*> /...

Apr 27, 2023 by Rambali Yadav

Cheques dishonored even while having sufficient money (State Bank Of India ) ^Closed

My cheque was dishonored even while having the sufficient balance in the account the bank officials didn't even bother to just give a call I received a message later that cheque was dishonored due to insufficient balance in the account but as I...

Mar 18, 2023 by VISHAL KUMAR JAIN

Money is not credited (Mpokket) ^Closed

I have applied loan from mpokket. In transaction screen it showing that money is disbursed into account. Its been * hours i haven't received any money and also they not responding to my calls and mails....

Feb 10, 2023 by Divyansh tyagi

Insurance Maturity amount not Paid (HDFC Life) ^Closed

*)-Maturity amount is transferred to unknown account. *)-They are saying that you have given account statement at the time of inception.. Thatswhy it got transferred on that account. *)-I completely deny that we have provided any such account...

Feb 10, 2023 by Nooruddin

Refund not credit (S2 Money private limited) ^Closed

.G*> (>. ?G*M** *>*B *H .H '>* >*M! *G *H*G (?>* **> %> *G?( **M** !> ( G >*# *H*> >$G *G /> * -@ $ *>** (*@ /> *H | S* MONEY G .>'M/. *G AIRTEL PAYMENT BANK ACCOUNT > (?>* **> %> >(>*@ :- Ac. No. ********** AMOUNT **** ...

Jan 11, 2023 by Tikeshwar sahu

Refund not credited (Punjab National Bank Gamma 1 branch) ^Closed

.G*> (>. &M**>* s/o *>*.* (?*>*@ *>@*A* M*G* (K!> $%> .G*> > (,* **************** K? *>, (G*(* ,H $ +>*M. ** *H .G*G > *G **-*-**** K ...

Jan 06, 2023 by kapil kumar

Fraud By My Debit Card of ICICI bank (icici bank) ^Closed

Good afternoon As one girl called me for credit card of bajaj finserv and says to install one app ie of Bajaj finserv only and she asked to fill basic details and debit card detail and said you will get verification transaction of * rupee b...

Dec 23, 2022 by Akash Gangwar

Refund not completed (SBI & Phone pe ) ^Closed

Sir I transferred an amount RS.*** on dated ** sept **** to my friend through SBI phone pay the phone number is correct but amount transferred to another account .In this regard complained to phone pay care centre they stated that the responsi...

Dec 21, 2022 by SANTOSH KUMAR MISHRA

SBI credit card charging double amount for a single EMI purchase every month (Sbi Credit Card) ^Closed

I have taken an EMI upon a purchase using SBI credit card for which a monthly EMI of **,*** rupees should be charged for me on monthly basis. The EMI period is * months and amount is around **,*** rupees. They started to charge me around **,***...

Dec 20, 2022 by Jajimoggala Nava sai krishna

Money didn t credit in astropay account (Astropay ) ^Closed

I had to make a transfer through astropay so i tried to deposit by upi. Money was debited from my account but didn't got credited into astropay. It's over two months now still no resolution ...

Dec 11, 2022 by Sapan soni

REFUND NOT ISSUED BY ZESTMONEY (ZestMoney) ^Closed

This is regarding the payment of INR **,*** I made to MAKEMYTRIP through a consumer loan (LOAN ID : **E*BMW****A) of ZESTMONEY for an EMI tenure of * months (Sep ****- May ****) with a monthly EMI of INR ****.** (**% Rate of Interest). A...

Nov 23, 2022 by SINDHU NAGARAJAN

Course cancellation and loan closure (skilllync and Eduvanz) ^Closed

My complaint is about Course cancellation and loan closure. I am veerababu from andhra pradesh. i got a call from skilllync on may ** and he convinced me to you got a job guarantee and you did not pay even one rupee also. he made so many fake...

Nov 10, 2022 by VEERABABU ALLAKA

Froud (Mpokket) ^Closed

I get the lone of rs ***** rs and they are asking for the ***** what I can do please....................

Nov 05, 2022 by rakesh

Refund of Mistakenly amount deposited in Google play (Google play ) ^Closed

Sir, I tried to send money to Google pay account but by mistake I touched the Google play app. then it with out confirmation amount Rs **** deducted from my Airtel payment bank account on **th October **** Google play recharge is not need to me...

Oct 27, 2022 by SHAM SUNDER GUPTA

Ammount neither credit to benificery account nor revert back to my account (Axis Bank) ^Closed

...

Oct 17, 2022 by DEEPESH SINGH

Unable to withdraw my money (Phone pay) ^Closed

I have invested ***** rs last year in sbi mutual funds through phone pay,now I am trying to withdraw my money back and I am unable to withdraw.I have raised many complaints but they are not solving my problem.kindly help...

Sep 30, 2022 by rahul tiwari

Refund not recevied (Razorpay Payment Gateway) ^Closed

I purchased * product from Realme store on **-Oct-**** but made * transaction. One of the transaction was not successful having id ************IGANQYHG* was failed from my end. I used Razor payment gateway for payment. I contacted bank, Mercha...

Sep 26, 2022 by Akhilesh Kumar Suryavanshi

Please refund my deducted consolidated charges (Axis Bank) ^Closed

please refund my deducted consolidated charges..amount of **** from axis bank ............thank you ...

Sep 26, 2022 by jaydev pathak

Please refund consolidated charges in 25922 of 2000 rs and 18gst (Axis Bank) ^Closed

yesterday deducted money from my account..****+**%GST...I call bank customer care number ..executive says thak i repay my loan before the EMI date ..this reason deducted money amount of ****rs consolidated charges..my EMI ****..but consolidated...

Sep 26, 2022 by jaydev pathak