File a complaint against Bank services

Banking Complaints

A bank refers to a financial instituition that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash. As per the RBI website, there are a total number of 19 nationalized banks in India. These include Allahabad Bank, Bank of Baroda, Union Bank, Uco Bank etc. According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaint in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc. So what can be done to these reported complaints against bank? First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :

State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555

So apart from calling at these customer care numbers what else can be done? First things first the customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. Moreover some banks have an option of filing a complaint at their website also. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior offical appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there a total number of 15 Bank Ombudsman whose number can be found on the official RBI website. The consumer has to file a complaint at the ombudsman under whose juridiction the bank branch is location. All the consumer has to do is write in down on paper, or send complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.

Most Common Issue Reported for Banking Complaints

Fraudulent transaction

Beneficiary not credited

No Cashback

Bad customer support

Unauthorized Wallet transaction

Amount deducted but transaction failed

Refund of a failed transaction (Gpay) ^Open

On *nd Nov **** Rs *** was deducted and the transaction failed. I have raised dispute and also mailed the details for investigation after complaining in G-Pay customer service. They mentioned they will contact me but they never contacted me and...

Jan 20, 2020 by Ranajit Dey

Fraudulent transaction through Third Party Breach (HDFC credit card) ^Open

On **.**.**** around **-** hours undersigned received a call from phone no ********** Informing that he is a representative of PAY TM and that I need to carry out token online transactions of Rs **/- or **/-through each of my saved cards in P...

Jan 16, 2020 by Shyamal Mukherjee

Regarding cancellation of my flight booking (PayTM) ^Open

I have booked flight ticket though Paytm recently Booking ID ********** and on *nd January I was just checking the cancellation charges but it took me directly to cancel page without showing the cancellation charge (it is there app issue), I c...

Jan 15, 2020 by Vatan Praveer

Wrong Transfer from my ICICI Bank to Another ICICI Bank Account (ICICI Bank Limited ) ^Open

On **st Oct., **** & **th Nov., **** I made two payments amounting to Rs. *,**,***/- to different ICICI Bank account than intended. The person in whose account the amount was credited was able to withdraw the money with ease during demonetizati...

Jan 14, 2020 by Mukesh Parekh

ICICI MSF Charges (icici bank) ^Open

ICICI bank debits irrelevant charges through MSF card terminals and on complaining regarding the same, they start charging MSF charges at a higher rate. And on complaining to the management against the same, they rudely bypass the issue. Mr Dee...

Jan 13, 2020 by SYNERGY MOTORS

Bank Fraudulent Transaction (ICICI Bank Limited ) ^Open

*) In the month of November **** between ** & **, I have fraudulent transactions in my ICICI Bank Savings account for Rs. ****(***,**,***,****,***,***). Transaction remarks denote that it is happened from google play. Raised an Incident approac...

Jan 07, 2020 by Nagendra Kumar Battiprolu

Wrong ATM Debit (Central Bank of India) ^Open

I am a current a/c holder at Central Bank of India, Governorepet, Viojayawada I tried to withdraw Rs**k from Syndicate Bank ATM at Rajbhavan Road, Hyderabad on **th Nov but I did not get it. But to my surprise, I got SMS saying my Rs**k debited...

Jan 06, 2020 by ROZARIO TIRUCHUNAPALLI

Google Pay Transaction Issue (Google Pay on line Payment mode ) ^Open

I have made on online payment using Google pay app for **** rupees on Dec **, Money got deducted from my account and not reflected in receivers account, I have raised on dispute through G Pay app and followed up over the phone still no resoluti...

Jan 05, 2020 by IRFAN BASHA

My personal contact synced and contacted (Quick credit) ^Open

I had taken loan from an app called Quick credit. I have used it few times. This time my salary was not created and hence it took me a month to repay them but I had informed them and was also trying to manage the amount any how but failed. Day ...

Dec 31, 2019 by Rahul sagar

RBL CREDIT CARD Credit Card Payment not updated (RBL Bank) ^Open

I have transferred the RBL credit card amount of ***** from SBI Credit Card using Balance Transfer to RBL Credit Card. SBI Credit Card Team provided a cheque to send the balance to RBL Credit Card. Since* Month, I am sending the Cheque ...

Dec 31, 2019 by MULUKURI LALITH KUMAR

Not refunded after air ticket cancellation (PayTM) ^Open

Dear concerns, I would like to keep this matter in front of you regarding the refund of my cancellation air ticket on PAYTM since * months ago. I have purchased a ticket on PAYTM bu Air asia from Hyderabad to Kolkata, as my schedule delayed i h...

Dec 30, 2019 by Mohammed Faraazuddin

Home loan not credited (IndusInd Bank) ^Open

My self Surendra, I have applied for a home loan from IndusInd bank FEB-****, and it was rejected in AUG-**** due to no "Land conversion letter". After that, I have asked to return my original documents but the bank manager said that "Okay si...

Dec 29, 2019 by YENUGA SURENDRA REDDY

Haven t got my refund for the bus cancellation (PayTM) ^Open

Hello Sir, This is regarding the cancellation and refund of the bus ticket which done on *th Oct **** from Paytm. Bus details (Anand Travels, Journey- Banglore to Pune, PNR Number:-*********). This is too much... It's been ** days now, I...

Dec 17, 2019 by Chetan Ashok Shelke

Fraudulent activities done by not providing interest on FD (Axis Bank) ^Open

My complaint is related to Axis bank. I was an FD with Axis bank Morbi branch since **.**.**** with account no. ***************. It was in auto renewal mode and renew automatically by the bank at the time of maturity. But in the year **** it w...

Dec 16, 2019 by Samir toprani

Paytm Not intiating refund (PayTM) ^Open

I have ordered fast tag on **th November - Order Number -********** and when Paytm couldn't delivered order for ** days then I have asked them to cancel order and they have also confirmed on twitter that order is cancelled, Where as App was sho...

Dec 16, 2019 by Ratandeep Lakhera

Unauthorized Paytm Transaction (PayTM) ^Open

Today on **-**-**** **:**, I received an SMS from paytm that my paytm wallet is deducted by Rs **** and the money is sent to a mobile number. The transaction was an unauthorized transaction. I have never made this transaction. Paytm illega...

Dec 14, 2019 by Bhanu Gupta

Milkbasket not refunding my Wallet money (Milkbasket) ^Open

It has been more than a month since I closed my milkbasket account and asked them to refund my money. I have mailed them, told them on app, on calls, yet they are not refunding my money and harassing me. It has caused me mental agony and ...

Dec 14, 2019 by Divyam Gupta

FIXED DEPOSIT ISSUE (Axis Bank) ^Open

I have FD with axis bank with auto renewal mode. But in the year ****, it was not renewed by bank nor the amount be credited in my account. I have compliant to Axis bank so many times but no any kind of response given till date. Kindly held ...

Dec 14, 2019 by Samir toprani

Refund not received for cancelled flight ticket (PayTM) ^Open

I had booked a Jet Airways flight ticket using Paytm on *th March **** for my wife. On the same day and flight, i had booked another ticket directly from Jet Airways for myself. The flight and the ticket was cancelled by airline. Jet Airwa...

Dec 12, 2019 by Vaibhav Goel

Expenses and mental tension caused by Reliance Ada (Reliance Ada Group Enterprises Private Limited) ^Open

I had a Deutche bank credit card ** years ago. There was a fraudulent transaction after I left India and was not in India for the past * years and now to my surprise, Deutche bank did not resolve that issue, instead, handed over the credit card...

Dec 02, 2019 by Surya chundru

Money Not Refunded (Talkcharge) ^Closed

Regarding order id: TC******************* the Talkcharge aksed me to cancel the dispute against this transaction. I contacted my bank and they have confirmed that the dispute has been closed and shared a certain screenshot related to the transa...

Jan 13, 2020 by Sashank Sahal

My uc not get (Sbi Bank) ^Closed

I will wrote my id but not my details and I will purchase uc *** I didn't get uc ...

Dec 01, 2019 by Karthik

Fraud by bank (Gurgaon gramin bank) ^Closed

Sir Maine gurgaon gramin bank se loan liya tha Jisko Maine bhar diya tha usi samay par bank walo ne mere se sour urja ka loan kar diya .jabki Mujhe na koi sour urja diya gaya mere sath bank ne fraud liya hai please help me...

Nov 29, 2019 by Kishan chand

HDFC debit card replacement (HDFC BANK solan) ^Closed

Dear Sir/Ma'am In July **** (**nd July ****, **th July ****),I filed a online written complaint for not getting replacement of debit card on their website. My debit card was valid upto **/** . **th July ****, I filed complaint on HDFC mail ...

Nov 29, 2019 by Ritu Sareen

Amount deducted from my account but not credited to another account (Bank of India) ^Closed

Dear sir/madam I've transfer rs **** from my accont ***************(Boi) to anothr account ***********(Sbi) ifsc-SBIN******* by googlepay, I am transfering money **** by google pay and transaction get failed but on the spot rs **** deducted f...

Nov 28, 2019 by Aditya Rathore

Unnecessary Charges deducted by Axis Bank (Axis bank ltd ) ^Closed

Dear Sir/Mam My Mother has a saving account in axis bank. They have deducted Rs.*** from my mother's account written as Consolidated Charges and Rs. ** for GST. When i asked for bank employee they told me that is deducted for cash deposit. Sir ...

Nov 17, 2019 by Darshna Devi

ATM cash reversal denied (State Bank of India ) ^Closed

I HAVE ATTEMPTED TO WITHDRAW CASH FROM SBI ATM KANTHI COLONY (****), ENTERED PIN AND REQUIRED CASH OF Rs. ****. CASH HAS NOT BEEN DISPENSED AND MESSAGE DISPLAYED AS "LAST TRANSACTION CANCELLED" AND MY CARD RELEASED & HOME SCREEN DISPLAYED. WAIT...

Nov 14, 2019 by S RAVI KUMAR

Package not delivered (Shopype.com) ^Closed

I ordered Redmi note * pro on *th Nov **** price Rs.***** from ShopYpe.com payment through Phone Pe app...Till now I didn't get my package and can't track my order...the helpline number and website is not working...please can you help me to get...

Nov 13, 2019 by Zairemsangi

HDFC BANK FRAUD (Hdfc) ^Closed

On **th of Sep HDFC has booked online FD of my amount without informing me. now they are saying i can’t liquidate the amount for next five years. I’m in urgent need of money and ready to bear the losses for breaking FD. but bank is saying t...

Sep 13, 2019 by Aparna Kumari

Fraud in the name of investment (Chendur fincorp coimbatore ) ^Closed

My name is jagadeesvaran I am from Coimbatore and I have invested ***** in daily interest basis MLM company. Company name chendur fin corp. My company ID number is CFC*****. I joined on ** Feb ****. The company promised that I will earn daily ...

Sep 12, 2019 by Jagadeesvaran

Fixed deposit not received in my account (Hdfc Bank) ^Closed

I have an account in Hdfc bank branch Manali HP. In the month of August ****, I opened one fixed deposit in the same bank for one year. This year August **** my ***** Rs. fix deposit was mature. But the bank didn't send that money in my account...

Sep 08, 2019 by Anuradha

Regarding axis bank (Axis bank ltd ) ^Closed

...

Sep 08, 2019 by SURESH KNSOLIYA

Debit card annual charges (Hdfc Bank) ^Closed

I have never requested for a high featured card which attracts annual charges and requested them to provide a normal card. Even after writing them to change my card they have charged me annual charges. Similarly, my wife’s debit card is block...

Sep 04, 2019 by Lalit

Account blocked and wallet money fraud (S Ride) ^Closed

Sride app was being used by me for the past few months. One day suddenly the app was blocked without being given an opportunity of being heard on an unknown complaint and my money in sride wallet has been confiscated. Very unprofessional approa...

Sep 02, 2019 by VIKASH NAHATA

Payment not refunded (PayTM) ^Closed

My movie show was cancelled and I was to be refunded the amount but I didnt got for the same and not a single executive is replying my complaints and not picking up phone calls. Please do the needful....

Sep 02, 2019 by Krishan pal singh mourya

Unable to use airtel bank amount even after submitting documents many times (Airtel bank) ^Closed

I am unable to use airtel bank amount for a long time. I am calling customer care every day but no solution. They ask me to send the documents every single time. This is a pathetic service and clear fraud to keep the money without getting used....

Sep 02, 2019 by Srd

Address not updating in HDFC bank account (Hdfc Bank) ^Closed

Bhankroat branch collected my documents to update the address in an account but now they lost my documents and refused to update the address. Mr Manish collected the documents from the last * months I don't have credit and debit card of hdfc b...

Sep 02, 2019 by Jitendra Sharma

Paytm not closing my account permanently (PayTM) ^Closed

Paytm is not closing my Paytm account permanently after many requests as I have told them to forfeit all types of wallet balances but still they are not closing my Paytm account permanently....

Aug 30, 2019 by Himanshu Verma

Refund not made by Paytm for flight tickets (PayTM) ^Closed

I have booked flight tickets to srinagar at the time of independence, due to curfew there in kashmir, indigo has said they will refund you back the full amount on cancellation. I have cancelled my tickets. Indigo has refunded the amount to payt...

Aug 29, 2019 by Danish Haider

Bank opened the RD out of my consent (Hdfc Bank) ^Closed

The bank has opened the RD out of my consent and concern. And now I want to close the RD....

Aug 28, 2019 by Kanika