File a complaint against Bank services

Banking Complaints

A bank refers to a financial institution that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash.

The Indian Banking sector is ranked 6th across the globe. With many private sector and public sector banks thriving in India, the banking industry is congruously capitalised and well-regulated by the Reserve Bank of India. The stats on market, credit and liquidity bespeak the handy preparedness to sustain any global crisis.

India is presently home to 34 banks out of which 22 are private sector banks, and 12 are public-owned banks. Multiple other Foreign Private Sector Banks are operating as part of the Indian banking sector as well. Let us take a look at the Top 5 Famous Banks in India.

Famous Banks in India

1. State Bank of India: SBI is the oldest and also the largest bank functioning in India and has been a Fortune 500 company for 14 long years. Post-Independence, the State Bank of India got enacted on 1st July 1955. It has its headquarters located in Mumbai, the financial capital of the country.

The bank has 57 Zonal centres and 14 Local centres with 85,356 branches and 59,291 ATMs pan India. SBI has a market cap of INR 2,93,218.11 crores with a market share of 23% with its presence in 36+ countries. It has been recognised as the Best Transaction Bank & Best Payment Bank in India.

Total Assets – INR 30 lakh crores
Revenue – INR 3.68 lakh crores
Number of employees – 2,64,041

2. HDFC Bank: The bank is well known for receiving first 'in principle' consent from the Reserve Bank of India (RBI) which authorised it to set up a bank in the private sector. It was founded in August 1994 given the liberalisation that took place in the Indian Banking Industry.

The bank started its operations as a Commercial Bank from January 1995. With its headquarters in Mumbai, The Housing Development Finance Corporation Limited (HDFC) functions across 2,768 towns and cities with 5,314 branches and 13,610 ATMs in India. It has a market cap of Rs.6,25,666 crores as of 2019.

Total Assets – INR 11.89 lakh crores
Revenue – INR 1.17 lakh crores
Number of employees – 98,061

3. ICICI (Industrial Credit and Investment Corporation of India) Bank Private Limited: It occupies the second place when it comes to volume of assets operated by the bank. The bank is the second largest in terms of market cap and total assets, making it the leading private sector bank in India.

ICICI was formed in 1994 with the principal aim to offer medium-term and long-term project funding to Indian businesses. The bank has its headquarters in Mumbai with its registered office in Vadodara, Gujarat. It currently has its footprint across India with 5,275 branches and 15,589 ATMs along with its presence in 16 countries outside India.

Total Assets – Rs. 13.77 trillion
Revenue – INR 1.49 lakh crores
Total employees – 82,724

4. Punjab National Bank: The Punjab National Bank, PNB is the third-largest bank functioning in India. The bank serves more than 80 million customers with 7000 branches and 10,681 ATMs, expanding its footprint to 764 cities. It currently operates from its head office located in New Delhi.

Founded in 1894 from Lahore, the bank has served eminent freedom fighters of India. It later got nationalised in July 1969. As one of the oldest banks in the country, it has a market cap of Rs. 37,411 crores as in 2019. PNB recently bagged the prestigious IBA Banking Technology Awards.

Total Assets – INR 6 lakh crores
Revenue – INR 80,512 crores
Total employees – 70,801

5. Bank of Baroda: Bank of Baroda has now become the third-largest lender of the country after it merged with Vijaya Bank and Dena Bank into a single entity. It carries a pride of 127 million customers across 21 countries and growing bigger and better day by day.

The bank operates from its main office in Vadodara and has 9,500 branches and 13,400 ATMs across India. Founded in July 1908, it has a market cap of more than 35,000 crores currently.

Total Assets – INR 11.5 trillion
Revenue – INR 91,000 crores
Total employees – 48,807

Top Banking Complaints in India

According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaints in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc.

Almost 30% to 37% of bank complaints occur due to the bank's failure to fulfill commitments and lack of fair practices. Banks reporting fraud or complaints have been on the rise more than ever before. What's more disturbing is the account holders face never-ending issues even after being connected with the banks for a long time.

Around half a million people have reported filing complaints in the last five years. From high interests to willful delay in processing payments (leading to penalties), and lack of fair practices to denial of closing accounts, banking customers are having a tough time continuing with the financial hassle.

The numbers of banking complaints see a double-digit rise in the past few years. The financial period of 2018-19 witnessed a surge of 20% in the complaints against banks. Non-adherence to fair practices saw the most number of complaints followed by issues related to pension, levy of charges, and debit and credit card issues.

1. Hidden fees
Customers feel cheated about the excessive fees and hidden charges by the banks. Most often, customers are not aware how they can choose to stay out of overdraft protection. Unexpected charges by bank remains a major issues for consumers from Bangalore, Pune, Mumbai to Patna. Reaching out to their bank is always a good idea to have a clear picture of fees and extra charges.

2. Bad customer support
This is something which every customer is concerned about. Even if the customers manage to reach out to the customer service, they don't see any credible solution. It gets quite worse when the bank employees are unable to resolve your issue. Being heckled from person to person, and being asked to wait at every desk test the best of temper.

The only solution you have is to stay calm and wait for the response from the bank to get the issue resolved.

3.Beneficiary does not get the money
This is one of the most common issues faced by banking customers in all the major cities in India like Mumbai, Bangalore, Pune, New Delhi and Kolkata. The amount gets deducted from their account, and it is shown that the transaction is successful, but it doesn’t get credited into the beneficiary’s account. EMI payers mainly lodged such complaints that the EMI would get deducted from their account but would not be credited to the beneficiary.

4. Fraudulent transaction
According to the Economic Times, there is a rise of 74% in banking frauds. Digital transactions via net banking and UPI are preferred over cash for a contactless mode of payment. But with an increase in online payments, there has been a rise in fraud cases.

Many customers complain that the money from their account has been deducted for things they have not purchased. Banks take a lot of time in addressing such complaints, and usually, customers get frustrated with the process.

5. Transaction failure
Transaction failures are very frustrating and embarrassing. When consumers are out, and they haven’t carried the cash, they will pay via net banking or UPI or ATM, but sometimes bank servers would go down suddenly, and the transaction would fail, or in some cases, the amount would get deducted, and the transaction would fail which can be misleading for both payer and recipient.

How to resolve Banking complaints?

1. First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :

State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555

2. Apart from calling customer care numbers, a customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. However, you should try submitting your complaint to the bank in writing, to keep a record of your complaint. Also, some banks have an option of filing a complaint at their website also.

3. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior official appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there are a total number of 15 Bank Ombudsman whose number can be found on the official RBI website.

The consumer has to file a complaint at the ombudsman under whose jurisdiction the bank branch is located. All the consumer has to do is write it down on paper, or send a complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.

4. Send Legal Notice:
A Consumer can send legal notices to the Bank in case it is unable to resolve his complaint. It is one of the efficient ways to handle consumer complaints legally. Check below to know how to send a legal notice to a Bank?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the Bank by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.

If your Bank is not responding to your complaint even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case against the Bank in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

There are strong chances of nothing being done against your complaint if you're not serious about it. So, if you are still left stranded with nowhere else to go then you can always file a consumer complaint at Voxya. We at Voxya, generally receive around thousands of Banking complaints in a month.

So how do we actually resolve these Banking complaints? We start a social media campaign and then send an email to the Banks to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned Bank.

Most Common Issue Reported for Banking Complaints

Fraudulent transaction

Beneficiary not credited

No Cashback

Bad customer support

Unauthorized Wallet transaction

Amount deducted but transaction failed

Didn t receive amount after order cancellation on groww (Groww App) ^Open

I cancelled an SIP order (status was in process) on groww. But the invested amount is not credited or restored in my groww balance. They say amount restored in your groww balance?...

Aug 14, 2022 by Kunal Gautam

Credit Card Deactivation (State Bank Of India ) ^Open

Dear Sir, On **th July **** I have received an email from SBI stating that my credit card has been blocked due to suspected activity. I have responded via email and clarified their doubts. Eventually SBI has agreed to unblock my CC after veri...

Aug 11, 2022 by Joji Jacob

Harrasment messages even after paying emi and not recieved NOC (Dhani app indiabull credit line app) ^Open

Hi . i have made settlement with dhani indian bulls and i have made payment on promising of NOC . Even after settlement i am getting harrasment messages regarding court hearings and legal actions. they have cheated me by trading payment fro...

Aug 10, 2022 by Khan

Fastag recharge amount not credited (CRED Dreamplug Technologies Private Limited) ^Open

i have done a fastag recharge on *th august of anount ****. in app it shows that amount is deposited to paytm fastag balance but no amount is credited at my account . i complained severel times but no response is recieved its been * days now ...

Aug 09, 2022 by arun chauhan

H 2k 8mb0m 0 8g g0 2k 9 m 9h 2m 68650ag m (Home Credit) ^Open

.H *M*->* *AM*> *K. M*G!? *G ***** *B*/G > *K( *?/> %> * , $ ***** .> ?/> , .G*G *>% +M*>! ?/> > **> *H *K( (,* .G*>.********** *H ...

Aug 09, 2022 by prabhakar shukla

Purchase but software not received and denied to refund (Ftx Trading Software) ^Open

I have purchased trading robot on **/**/**** while purchasing trading robot of silver commodity they said only *** $ required for deposit but after purchasing robot they again told deposit *** $ for starting robot so i ask about refund but the...

Aug 09, 2022 by Akshay siddharth bhange

UPI transaction successful but amount not received by merchant (UPI SBI) ^Open

My UPI transaction on **/*/** successful seen by sms of SBI but merchant not received.I wait * days & complain to SBI customer care.Now SBI charge back but till date no refund nor received by merchant till ** days of digital online UPI transact...

Aug 09, 2022 by Hemalkumar

Fixed deposit not close no refund (Future Enterprises Limited Ahmedabad ) ^Open

I have a FD in FEL. **/**/**** is the maturity date But neither I received any confirmation mail from their side nor the maturity amount of fixed deposit was credited to my bank account. I have also mailed their a lot but they neither replied n...

Aug 08, 2022 by Prashant singh solanki

SAHARA CREDIT COOPERATIVE SOCIETY LIMITED (sahara A ) ^Open

MATURED BOND AMOUNT NOT RELEASE BY * YEARS BY SAHARA CREDIT COOPERATIVE SOCIETY LIMITED BRANCH PHALODI JODHHPUR (RAJ) ...

Aug 06, 2022 by Harish panwar

Significant deficiency of Service and loss of property items (Nimmadhi Property Management) ^Open

Nimmadhi Property Management signed contract for my two properties in Coimbatore and took over custody of property and contents in it. For one year they did not maintain the property well and did not rent it, I also put rental advertisement on ...

Aug 04, 2022 by Vinod Prakash

Paytm FastTag bill payment through CRED app not done but amount debit from Card and CRED is replying (Cred App) ^Open

Hi, This is Vinit Kumar from Bangalore, On **th July ****, I made a FastTag bill payment through the CRED app. The amount debited from the card but not yet credited to the Paytm FastTag wallet. I send lots of emails to the cred support, ...

Aug 02, 2022 by Vinit Kumar

SEBI Not taking proper action against the stock broker company (Sebi) ^Open

Geojit company has created a demat account as a joint account holder format. The account is in the name of my father and grandfather. This account was opened in **** by my uncle (father's brother), without even the knowledge of my father, and a...

Aug 02, 2022 by Ram Prasath

Dhani is not responding and not clearing my over due on cibil and other credits even after 3 months (Dhani app indiabull credit line app) ^Open

Dhani is not responding and not clearing my over due on cibil and other credits even after * months of clearing the loan. Marking my issue resolved without resolving and asking me to wait * more months. Noc is not issued even after * mont...

Aug 01, 2022 by K Manoj

IDFC BANK PERSONL LOAN FRAUD (Idfc Bank) ^Open

Illegally credited amount without document confirmation. Banker discussed different amount and credited different amount....

Jul 31, 2022 by Sitakanta Sundaray

Nonatrades com website fake (nonatrades com webpage and autobinarytradeinvestment) ^Open

Sir My telegram id auto binary trade investment channel of telegram group every day their paid members post screen shot they got million of rupees i just asked autobinarytradeinvestment admin how to possible less amount invest to profile is b...

Jul 27, 2022 by KOLLI DILLESWARA RAO

REKHA (ADARSH CREDIT COOPERATIVE SCOCIETY LTD) ^Open

* FD AND * DEPOSIT MONEY ...

Jul 22, 2022 by REKHA

Debit card not reissued after expiry of 2 month (central bank of india gotri road vadodara) ^Open

Our Rupay debit card **** xxxx xxxx **** expired on **/****.We have not received the same new card at our registered address.Our other details are as under for reference:- Type of card:-DEBIT RUPAY CARD. Expired month:- **/ ****. Name on ca...

Jul 22, 2022 by Hemalkumar

Refund (cashe app online loan service) ^Open

Hi, it is an online loan app. I borrowed * times. Even now there is a debt going on. On **th June I sent all my EMI through their app. I mistakenly sent an additional balance. Then I asked them to refund my excess money. ****. They respon...

Jul 22, 2022 by Saravanapriyan

Skrill scam my money (Skrill com) ^Open

I opened Skrill account & transfer ****.** INR in my Skrill account. When I want to withdraw my money, Skrill asked me for documents verification. So, I did all procedures of document verification as instructed by company Site. And after a day,...

Jul 21, 2022 by Nawab Sikandar Mujawar

Change in interest slab in gold loan (Iifl) ^Open

Sir, Its to bring your kind notice that i have submitted my grievance at every level of IIFL company (Pl refer trailing mails) about the wrong sale of their Gold loan scheme just to harness more & more money from the costumer pocket without e...

Jul 21, 2022 by Nazish praveen

Transaction failed but money debited (CRED Dreamplug Technologies Private Limited) ^Closed

I paid my RBL credit card bill through cred app via upi of ****.**rs on **/*/*/**with order I'd **GW**QW*PZE my problem is payment failed but money got debited from account but not refunded till date **/*/**** I just complained to cred about th...

Jul 28, 2022 by Babu G

Incorrect entries in CIBIL report (Dhani app indiabull credit line app) ^Closed

I have used Dhani for more than * years now. I have always cleared all my pending loans on time. But recently I got to know when I applied for a personal loan from a bank. They rejected my application saying that I have pending overdues showing...

Jul 08, 2022 by Mohammed Sarfaraz Shareef

Ibrahim shah (Kalpavat Consultants Private Limited) ^Closed

*M*@.>( @ .*K&/ *G*> .G (?*G&( *H *,*>* *G .G >(B( G M* > **> *B ** .AG *>+ (*@ .?* *> **? .H(G @(G @ M*>*?* K!< &@ /*@ *K$> %> ? *>/& ,@ ,>* .AG *>+ .?*G ** .AG *$> (*@ @ .AG *>+ .?* *G> *>*, .H >(B( ...

Jul 01, 2022 by Ibrahim Shah

Payment stuck in coindcx app (Coindcx) ^Closed

I have transferred rupees ***** in coindcx app and it wasn't added in my wallet. I tried my time to app team members but no one give strong solution. Please help me to overcome this satuation. I need my money....

Jun 28, 2022 by Kiratpal Singh

Transaction failed but money deducted (Airtel bank) ^Closed

I tried to make a transaction from my bank a/c no. *************** for an amount of Rs ***/- on Airtel IN Bank my money was deducted but the transaction is not yet completed. The beneficiary hasn't received the money. When I contacted the Airte...

Jun 28, 2022 by Priyanka Ghosh

Why cannot close my outstanding balance (Dhani app) ^Closed

I paid my all due but why cannot close my loan...

Jun 21, 2022 by Ripan Mondal

Request to refund my processing fee (Nationwide Immigration Services) ^Closed

It has been * months since making the payment of the processingfee for my Canada Visa (Invoice Number: NWVISA/****-****) but I don’t see anyprogress till now. Ø I have requested to amend the “TechnicalEvaluation” report as it was prepar...

Jun 03, 2022 by Somya Kumar

My money not received (PayTM) ^Closed

Mpocket se mene **** ka loan lia lekin mere Paytm payment bank mein nhi aye aur mujhe mere paise de do...

Jun 03, 2022 by Parmod Kumar

Money got debited from my account but coindcx is telling payment not received (Coindcx) ^Closed

I deposited Rs * lakh on coindcx on **th May **** But Money was not credited to my coindcx wallet.So i raised a complaint to coindcx support team Then they raised a ticket then on **th may **** they are telling they didn't recieved the money....

May 15, 2022 by Sparsh Agarwal

Aeps cash withdrawal (Punjab National Bank) ^Closed

Dear Sir/Madam, Plz go through trail mail, Customer transaction was failed but amount debit and still not reversed in customer account. You are requested to kindly do the needful ASAP. *Transaction RRN No.: ************ * Transaction Date:...

May 15, 2022 by raju kumar

Charging money without any service (Dhani indiabulls) ^Closed

i was having dhani one freedom card which i deactivated from a long period of time now they are showing charges of that inactive card now...

May 11, 2022 by prabhjot singh

Deposited amount not received to Zebpay Wallet and account got disabled (Zebpay Awlencan Innovations) ^Closed

I have deposited ***** INR from my ICICI Bank account to Zebpay provided accounts .. It's not credited to my zebpay Wallet and my zebpay account got disabled, I raised complaint and it's a month ,sill my amount not even deposited to Zebpay Wa...

May 08, 2022 by Mohammed Tarique mahevy

Not getting maturity (Shara credit Cooperative society limited) ^Closed

I initially had invested money in Shara Q shop but the company converted it into Fixed Deposits under Shara Credit Cooperative Society Limited. My Fixed deposits are matured now but the company is not giving funds. I urgently need funds for hou...

Apr 30, 2022 by Mahesh Kumar

CoinSwitch Kuber Not Able to Access My Account and Support team not giving any solution (Coinswitch Kuber) ^Closed

I was doing cryto trading through CoinSwitch app, and updated the app then suddenly it's not allowing to access my account stating my pin is not valid. When I raised ticket to their support team...they were just saying we'll help you and suppo...

Apr 17, 2022 by Karan Suri

Account close karne se related (Slice credit card) ^Closed

hai sir.... mera naam siddappa m majjagi ,Mein slice credit card ka costumer hu aur maine ** jan **** ko slice ka full repayment karneke baad slice card ko bandh/delete karnekeliye official helpline email me mail bheja tha, lagathaar mails bhej...

Apr 16, 2022 by siddappa m majjagi

Fraudulent late payment fee (ZestMoney) ^Closed

Loan ID: B*B*AD***D** *. Auto-debit mandate of EMI of Rs. ****.** was active and due on **-**-****, which was not processed by Zestmoney on such date. *. On **.**.****, i received email from Zestmoney that, "DUe to technical issue auto deb...

Apr 10, 2022 by Manzil Ardeshna

Amount not sent (Binomo com trading app ) ^Closed

My amount not credit in my account for * month I withdraw my money * January in binomo app.i continuing talk on chat support for * month.company says you can send bank statement. I sent my bank statement ** time in live chat but same reply bino...

Apr 09, 2022 by Kapil Rohilla

Fraud by Dhani Finance (Dhani Loan Finance Ltd ) ^Closed

Dhani Finance promised me personal loan to be disbursed within few hours. They took Rs. ***** as processing fee, Loan insurance and ECS charges. It’s been * days and the loan amount has still not been disbursed. They are simply giving excuses...

Mar 27, 2022 by Soma Dutta

Amount debited but not credited by beneficiary due to malfunction of upi and now beneficiary not ret (Dhani app) ^Closed

payment done from ICICI account UPI that for Rs.**** deducted thrice with only UPI no **** successfully updated to dhani account whereas other two done before was showing unsuccessful...

Mar 19, 2022 by Harash Lath

PAYMENT REVERSAL (PayTM) ^Closed

Dear Sir/Madam This is inform you that On **-**-**** i have sent amount of Rs.**,***/- wrongly from BANK OF BARODA credit card to UPI ID of (Antonyraj@icici) using through Paytm rent Sent wrongly that UPI ID after that i complaint to...

Mar 14, 2022 by Antony paulraj b