File a complaint against Bank services

Banking Complaints

A bank refers to a financial institution that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash.

The Indian Banking sector is ranked 6th across the globe. With many private sector and public sector banks thriving in India, the banking industry is congruously capitalised and well-regulated by the Reserve Bank of India. The stats on market, credit and liquidity bespeak the handy preparedness to sustain any global crisis.

India is presently home to 34 banks out of which 22 are private sector banks, and 12 are public-owned banks. Multiple other Foreign Private Sector Banks are operating as part of the Indian banking sector as well. Let us take a look at the Top 5 Famous Banks in India.

Famous Banks in India

1. State Bank of India: SBI is the oldest and also the largest bank functioning in India and has been a Fortune 500 company for 14 long years. Post-Independence, the State Bank of India got enacted on 1st July 1955. It has its headquarters located in Mumbai, the financial capital of the country.

The bank has 57 Zonal centres and 14 Local centres with 85,356 branches and 59,291 ATMs pan India. SBI has a market cap of INR 2,93,218.11 crores with a market share of 23% with its presence in 36+ countries. It has been recognised as the Best Transaction Bank & Best Payment Bank in India.

Total Assets – INR 30 lakh crores
Revenue – INR 3.68 lakh crores
Number of employees – 2,64,041

2. HDFC Bank: The bank is well known for receiving first 'in principle' consent from the Reserve Bank of India (RBI) which authorised it to set up a bank in the private sector. It was founded in August 1994 given the liberalisation that took place in the Indian Banking Industry.

The bank started its operations as a Commercial Bank from January 1995. With its headquarters in Mumbai, The Housing Development Finance Corporation Limited (HDFC) functions across 2,768 towns and cities with 5,314 branches and 13,610 ATMs in India. It has a market cap of Rs.6,25,666 crores as of 2019.

Total Assets – INR 11.89 lakh crores
Revenue – INR 1.17 lakh crores
Number of employees – 98,061

3. ICICI (Industrial Credit and Investment Corporation of India) Bank Private Limited: It occupies the second place when it comes to volume of assets operated by the bank. The bank is the second largest in terms of market cap and total assets, making it the leading private sector bank in India.

ICICI was formed in 1994 with the principal aim to offer medium-term and long-term project funding to Indian businesses. The bank has its headquarters in Mumbai with its registered office in Vadodara, Gujarat. It currently has its footprint across India with 5,275 branches and 15,589 ATMs along with its presence in 16 countries outside India.

Total Assets – Rs. 13.77 trillion
Revenue – INR 1.49 lakh crores
Total employees – 82,724

4. Punjab National Bank: The Punjab National Bank, PNB is the third-largest bank functioning in India. The bank serves more than 80 million customers with 7000 branches and 10,681 ATMs, expanding its footprint to 764 cities. It currently operates from its head office located in New Delhi.

Founded in 1894 from Lahore, the bank has served eminent freedom fighters of India. It later got nationalised in July 1969. As one of the oldest banks in the country, it has a market cap of Rs. 37,411 crores as in 2019. PNB recently bagged the prestigious IBA Banking Technology Awards.

Total Assets – INR 6 lakh crores
Revenue – INR 80,512 crores
Total employees – 70,801

5. Bank of Baroda: Bank of Baroda has now become the third-largest lender of the country after it merged with Vijaya Bank and Dena Bank into a single entity. It carries a pride of 127 million customers across 21 countries and growing bigger and better day by day.

The bank operates from its main office in Vadodara and has 9,500 branches and 13,400 ATMs across India. Founded in July 1908, it has a market cap of more than 35,000 crores currently.

Total Assets – INR 11.5 trillion
Revenue – INR 91,000 crores
Total employees – 48,807

Top Banking Complaints in India

According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaints in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc.

Almost 30% to 37% of bank complaints occur due to the bank's failure to fulfill commitments and lack of fair practices. Banks reporting fraud or complaints have been on the rise more than ever before. What's more disturbing is the account holders face never-ending issues even after being connected with the banks for a long time.

Around half a million people have reported filing complaints in the last five years. From high interests to willful delay in processing payments (leading to penalties), and lack of fair practices to denial of closing accounts, banking customers are having a tough time continuing with the financial hassle.

The numbers of banking complaints see a double-digit rise in the past few years. The financial period of 2018-19 witnessed a surge of 20% in the complaints against banks. Non-adherence to fair practices saw the most number of complaints followed by issues related to pension, levy of charges, and debit and credit card issues.

1. Hidden fees
Customers feel cheated about the excessive fees and hidden charges by the banks. Most often, customers are not aware how they can choose to stay out of overdraft protection. Unexpected charges by bank remains a major issues for consumers from Bangalore, Pune, Mumbai to Patna. Reaching out to their bank is always a good idea to have a clear picture of fees and extra charges.

2. Bad customer support
This is something which every customer is concerned about. Even if the customers manage to reach out to the customer service, they don't see any credible solution. It gets quite worse when the bank employees are unable to resolve your issue. Being heckled from person to person, and being asked to wait at every desk test the best of temper.

The only solution you have is to stay calm and wait for the response from the bank to get the issue resolved.

3.Beneficiary does not get the money
This is one of the most common issues faced by banking customers in all the major cities in India like Mumbai, Bangalore, Pune, New Delhi and Kolkata. The amount gets deducted from their account, and it is shown that the transaction is successful, but it doesn’t get credited into the beneficiary’s account. EMI payers mainly lodged such complaints that the EMI would get deducted from their account but would not be credited to the beneficiary.

4. Fraudulent transaction
According to the Economic Times, there is a rise of 74% in banking frauds. Digital transactions via net banking and UPI are preferred over cash for a contactless mode of payment. But with an increase in online payments, there has been a rise in fraud cases.

Many customers complain that the money from their account has been deducted for things they have not purchased. Banks take a lot of time in addressing such complaints, and usually, customers get frustrated with the process.

5. Transaction failure
Transaction failures are very frustrating and embarrassing. When consumers are out, and they haven’t carried the cash, they will pay via net banking or UPI or ATM, but sometimes bank servers would go down suddenly, and the transaction would fail, or in some cases, the amount would get deducted, and the transaction would fail which can be misleading for both payer and recipient.

How to resolve Banking complaints?

1. First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :

State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555

2. Apart from calling customer care numbers, a customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. However, you should try submitting your complaint to the bank in writing, to keep a record of your complaint. Also, some banks have an option of filing a complaint at their website also.

3. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior official appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there are a total number of 15 Bank Ombudsman whose number can be found on the official RBI website.

The consumer has to file a complaint at the ombudsman under whose jurisdiction the bank branch is located. All the consumer has to do is write it down on paper, or send a complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.

4. Send Legal Notice:
A Consumer can send legal notices to the Bank in case it is unable to resolve his complaint. It is one of the efficient ways to handle consumer complaints legally. Check below to know how to send a legal notice to a Bank?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the Bank by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.

If your Bank is not responding to your complaint even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case against the Bank in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

There are strong chances of nothing being done against your complaint if you're not serious about it. So, if you are still left stranded with nowhere else to go then you can always file a consumer complaint at Voxya. We at Voxya, generally receive around thousands of Banking complaints in a month.

So how do we actually resolve these Banking complaints? We start a social media campaign and then send an email to the Banks to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned Bank.

Most Common Issue Reported for Banking Complaints

Fraudulent transaction

Beneficiary not credited

No Cashback

Bad customer support

Unauthorized Wallet transaction

Amount deducted but transaction failed

Wrongfully billed for cancelled orders (SBI CREDIT CARD DIVISION) ^Open

Hi, i have been billed for cancelled orders for online purchased even after merchant refunded amount to sbi credit card. they are not solving my issue and threatening for legal notice. this is what happened. On **-**-** i made a purchase o...

Mar 24, 2023 by Sai Prasanth Kumar Reddy D

Mental harrasment by kotak (Kotak Mahindra Bank) ^Open

Having credit card **************** and due to bad financial condition not able to pay the amount but there team is creating lot of mental pressure on me and that's making mental illness to me ...

Mar 23, 2023 by HMHarsh Maheta

Loss incurred due to negligence of Upstox (Upstox RKSV Securities India Pvt Ltd ) ^Open

I have raised a complaint with upstox to refund the loss of Rs**** incurred due to their network outage and lack of assistance from their customer service phone, chat and email departments to help me square of the open profitable trade as I was...

Mar 22, 2023 by Sapna Bandekar

Cheques dishonored even while having sufficient money (State Bank Of India ) ^Open

My cheque was dishonored even while having the sufficient balance in the account the bank officials didn't even bother to just give a call I received a message later that cheque was dishonored due to insufficient balance in the account but as I...

Mar 18, 2023 by VISHAL KUMAR JAIN

Complaint against Rbl Credit card (RBL bank credit card) ^Open

I lost my job in the month of Jan and due to which i am not able to pay my credit card bill, and i have already informed them in advance, even after informing rbl through social media accounts and email about my financial situation,they are sti...

Mar 17, 2023 by Jay Parekh

Transaction in progress for past 4 days (Airtel thanks app) ^Open

I booked a cylinder from airtel thanks app on **th March. The transaction id is *******************. Money is deducted from my card but the transaction is still in progress. There is no option to raise a complaint also....

Mar 16, 2023 by Kapil Bansal

Fastag not working even after multiple recharge (ICICI ) ^Open

Sir, on **/*/****, I got ICICI Bank's FASTag installed on my * vehicles, which stopped after running for * days. When I call the customer care, after waiting long in phone call they ask me to visit bank. Bank is unable to help saying go to fast...

Mar 12, 2023 by Deepkishor

Overdue charges (Mobikwik) ^Open

I used zip Balance of rs *** and they charged around *** rs for one day default and they later on increasing the default amt for every ** days and the amount settled at rs ****. I want my additional amount of penalty charges which was so high a...

Mar 11, 2023 by NABEEN BAJI SHAIK

Lido Learning shut down but EMi is still getting deducted for the loan taken (Lido Learning) ^Open

I enrolled my kid Raziel Creado for Lido online classes while he was in class *. They lured us into scholarship and got the admission done. The pandamic times also is a reason why I had him joined Lido for what studies meant. Raziel never went ...

Mar 10, 2023 by Ross Creado

Cheating customers (Ftx Trading Software) ^Open

Initially I was approached by ftx trading software executive arshad to install robot for options trading .i paid ***** he hided many information about the software and it put me in loss only.later another executive named Peter called and brain ...

Mar 09, 2023 by Saravana kumar

Funds not refunded to source account (Mobikwik) ^Open

I have paid HDFC CC bill on **th dec **** thorugh mobikwik zip pay account, later on **th dec the bank has given written confirmation that the funds was refunded back to source account- being the fund transferred to invalid card. But till date...

Mar 07, 2023 by B Vijay Kumar

Payment issues (RBL bank credit card) ^Open

I have already paid an amount of Rs.****.** UTR No. ************ through phone pay on *rd March ****. The RBL bank team is continiously calling and messaging to me to pay over due amount. I have made complient to the RBL custumer care Iam alrea...

Mar 07, 2023 by K venkata Subbaiah

Verbally abusive behavior by collections team (Bajaj Finserv) ^Open

This is an incident from the bajaj finance collections team at baroda. The respective abusers from the collections team are Alpha V (Name mentioned as per true caller) Hasmukh Dabhi (Name as per true caller) Hasmukh dabhi had approach...

Mar 04, 2023 by Jagdish Lalji Lakhani

Not allowing to close my Home loan (Kotak Mahindra Bank) ^Open

I wish to close my home loan in Kotak bank and transfer it to ICICI bank. I already received a cheque from ICICI and my interest cutting is started from there . I want to submit this check to kotak . I also visited Kotak office in Nyati Uni...

Mar 03, 2023 by Vasim Kachhi

Debit Card Complaint (Tamilnad Mercantile Bank Limited) ^Open

While taking cash from the ATM ,I am getting a receipt like "Contact Your Branch". So I went to my home branch and asked about this issue.They said "ATM Card Chip has a complaint,So you can apply for a new ATM and it costs around Rs.***" . I as...

Mar 03, 2023 by Ganeshkumar Mohan

Converted 811 account to Premium account with insurance policy without my consent (Kotak Mahindra Bank Limited) ^Open

Kotak customer agent came to complete *** kyc but he converted my zero balance *** account to premium account with *** kotak insurance policy without my consent. I have received an email as if I have enrolled kotak kmbl policy Rs *** will be d...

Mar 03, 2023 by vidya

Stashfin fraud (Stashfin Akara capital ) ^Open

I have filed applications with my old phone number to stashfin in **** of **** bt no loan get credited..i sent them my bank statement,all proofs needed bt still they haven't close my loan ..i lost my registered number bt i have mail them severa...

Mar 03, 2023 by Nikita kumari

CRED Amount debited twice and CC payment default not refunding (Cred App) ^Open

I have paid my CC bill for ICICI through CRED on a monthly basis. This month also similarly I paid the amount through CRED as my due date falls on *th Feb. Initially the debit processed for ***** and payment didn't go through at all. However...

Feb 07, 2023 by Vignesh Sethuraman

Loan issue (Skill-lync) ^Open

I was joined on nov **th even joing time am being a house wife am unable to book pre-slot also one guy that bheemani rajshekar was totally manipulated me nd joined me now my health is also not able to support to continue my course and i had s...

Feb 06, 2023 by Vani

Fraud bot transaction (Groww Apk) ^Open

On *rd of Feb, there has been around ** or ** transactions happened without my consent or my knowledge and the order are placed within single minute and sometimes * in a minute....I haven't done any transactions as I got a profit of **k on *nd ...

Feb 06, 2023 by Devesh jadeja

Money is not credited (Mpokket) ^Closed

I have applied loan from mpokket. In transaction screen it showing that money is disbursed into account. Its been * hours i haven't received any money and also they not responding to my calls and mails....

Feb 10, 2023 by Divyansh tyagi

Insurance Maturity amount not Paid (HDFC Life) ^Closed

*)-Maturity amount is transferred to unknown account. *)-They are saying that you have given account statement at the time of inception.. Thatswhy it got transferred on that account. *)-I completely deny that we have provided any such account...

Feb 10, 2023 by Nooruddin

Refund not credit (S2 Money private limited) ^Closed

.G*> (>. ?G*M** *>*B *H .H '>* >*M! *G *H*G (?>* **> %> *G?( **M** !> ( G >*# *H*> >$G *G /> * -@ $ *>** (*@ /> *H | S* MONEY G .>'M/. *G AIRTEL PAYMENT BANK ACCOUNT > (?>* **> %> >(>*@ :- Ac. No. ********** AMOUNT **** ...

Jan 11, 2023 by Tikeshwar sahu

Refund not credited (Punjab National Bank Gamma 1 branch) ^Closed

.G*> (>. &M**>* s/o *>*.* (?*>*@ *>@*A* M*G* (K!> $%> .G*> > (,* **************** K? *>, (G*(* ,H $ +>*M. ** *H .G*G > *G **-*-**** K ...

Jan 06, 2023 by kapil kumar

Fraud By My Debit Card of ICICI bank (icici bank) ^Closed

Good afternoon As one girl called me for credit card of bajaj finserv and says to install one app ie of Bajaj finserv only and she asked to fill basic details and debit card detail and said you will get verification transaction of * rupee b...

Dec 23, 2022 by Akash Gangwar

Refund not completed (SBI & Phone pe ) ^Closed

Sir I transferred an amount RS.*** on dated ** sept **** to my friend through SBI phone pay the phone number is correct but amount transferred to another account .In this regard complained to phone pay care centre they stated that the responsi...

Dec 21, 2022 by SANTOSH KUMAR MISHRA

SBI credit card charging double amount for a single EMI purchase every month (Sbi Credit Card) ^Closed

I have taken an EMI upon a purchase using SBI credit card for which a monthly EMI of **,*** rupees should be charged for me on monthly basis. The EMI period is * months and amount is around **,*** rupees. They started to charge me around **,***...

Dec 20, 2022 by Jajimoggala Nava sai krishna

Money didn t credit in astropay account (Astropay ) ^Closed

I had to make a transfer through astropay so i tried to deposit by upi. Money was debited from my account but didn't got credited into astropay. It's over two months now still no resolution ...

Dec 11, 2022 by Sapan soni

REFUND NOT ISSUED BY ZESTMONEY (ZestMoney) ^Closed

This is regarding the payment of INR **,*** I made to MAKEMYTRIP through a consumer loan (LOAN ID : **E*BMW****A) of ZESTMONEY for an EMI tenure of * months (Sep ****- May ****) with a monthly EMI of INR ****.** (**% Rate of Interest). A...

Nov 23, 2022 by SINDHU NAGARAJAN

Course cancellation and loan closure (skilllync and Eduvanz) ^Closed

My complaint is about Course cancellation and loan closure. I am veerababu from andhra pradesh. i got a call from skilllync on may ** and he convinced me to you got a job guarantee and you did not pay even one rupee also. he made so many fake...

Nov 10, 2022 by VEERABABU ALLAKA

Froud (Mpokket) ^Closed

I get the lone of rs ***** rs and they are asking for the ***** what I can do please....................

Nov 05, 2022 by rakesh

Refund of Mistakenly amount deposited in Google play (Google play ) ^Closed

Sir, I tried to send money to Google pay account but by mistake I touched the Google play app. then it with out confirmation amount Rs **** deducted from my Airtel payment bank account on **th October **** Google play recharge is not need to me...

Oct 27, 2022 by SHAM SUNDER GUPTA

Ammount neither credit to benificery account nor revert back to my account (Axis Bank) ^Closed

...

Oct 17, 2022 by DEEPESH SINGH

Unable to withdraw my money (Phone pay) ^Closed

I have invested ***** rs last year in sbi mutual funds through phone pay,now I am trying to withdraw my money back and I am unable to withdraw.I have raised many complaints but they are not solving my problem.kindly help...

Sep 30, 2022 by rahul tiwari

Refund not recevied (Razorpay Payment Gateway) ^Closed

I purchased * product from Realme store on **-Oct-**** but made * transaction. One of the transaction was not successful having id ************IGANQYHG* was failed from my end. I used Razor payment gateway for payment. I contacted bank, Mercha...

Sep 26, 2022 by Akhilesh Kumar Suryavanshi

Please refund my deducted consolidated charges (Axis Bank) ^Closed

please refund my deducted consolidated charges..amount of **** from axis bank ............thank you ...

Sep 26, 2022 by jaydev pathak

Please refund consolidated charges in 25922 of 2000 rs and 18gst (Axis Bank) ^Closed

yesterday deducted money from my account..****+**%GST...I call bank customer care number ..executive says thak i repay my loan before the EMI date ..this reason deducted money amount of ****rs consolidated charges..my EMI ****..but consolidated...

Sep 26, 2022 by jaydev pathak

5000 (maxoninvest.in) ^Closed

maxonivest.in fraud with me ****rs i am send ****rs on maxoninvest.im fraud app because this app not transfer my widrawl and I am loss ****rs ...

Sep 25, 2022 by Somnath Tiwari

Abused and harassed by cashe loan app agent (cashe app online loan service) ^Closed

i had took loan from cashe loan app and now being harrased and abused by them also they have accessed my phone and found out contact lists and calling them as well.. ...

Sep 19, 2022 by Sachin

Mpokket Huge penalty and late fee (Mpokket) ^Closed

I've taken loan from mpokket of *****. Due to covid situations I got so many financial issues and I got so many harrasment calls and day by day intrest increased rapidly. Some times I contacted mpokket executives to settle my dues without unnec...

Sep 11, 2022 by Hemasundar