File a complaint against Bank services

Banking Complaints

A bank refers to a financial instituition that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash. As per the RBI website, there are a total number of 19 nationalized banks in India. These include Allahabad Bank, Bank of Baroda, Union Bank, Uco Bank etc. According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaint in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc. So what can be done to these reported complaints against bank? First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :

State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555

So apart from calling at these customer care numbers what else can be done? First things first the customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. Moreover some banks have an option of filing a complaint at their website also. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior offical appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there a total number of 15 Bank Ombudsman whose number can be found on the official RBI website. The consumer has to file a complaint at the ombudsman under whose juridiction the bank branch is location. All the consumer has to do is write in down on paper, or send complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.

Most Common Issue Reported for Banking Complaints

Fraudulent transaction

Beneficiary not credited

No Cashback

Bad customer support

Unauthorized Wallet transaction

Amount deducted but transaction failed

Failure of PayZapp Promo Codes (Hdfc Bank) ^Open

The Promo Code RECHARGE Failed on both my nos ********** and ********** and I have done all possible actions like reinstalling the app etc as guided by my RM Suraj but nothing worked? Now there has been financial impact on my both nos ********...

Jun 03, 2020 by Viral Navin Chheda

Credit card annual charge (Hdfc Bank) ^Open

Hi I have been charged for annual membership about **k in this pain situation of covid**. At *st I have tried to contact in customer care they said they have raised the reversal but after ** days not money has been credited . I have complained...

Jun 03, 2020 by Swarup Supakar

False details share against Loan (HDFC Ltd) ^Open

I have took Loan from HDFC Ltd. At a time of Disbursement I have handover * PDC's & NACH mandate on HDFC Ltd Kharghar Branch. Further in Oct *rd Loan is got fully disbursed. HDFC ltd has deducted my EMI amount through NACH on cycle date. Someho...

Jun 02, 2020 by Tushar Nikam

Filing complaint against misdeed and unethical behaviour of Kotak Mahindra Bank and their employees (Kotak Mahindra Bank) ^Open

Dear Sir/Madam, I Shemal V. Dave, resident of Jamnagar city and saving account holder (A/C. No. **********) at Kotak Mahindra bank writing this letter in order to sough your assistance and stringent actions against Kotak Mahindra Bank, Park ...

Jun 01, 2020 by Shemal Dave

Credit card theft (Phonepe) ^Open

I have suffered from big credit card theft. I have asked for wine delivery at home in powai. They asked me my amex credit card no as it was **** rs so my bad fortune I gave them the OTP also. They swiped my card * times and taken *.*Lakh f...

Jun 01, 2020 by SOMYA R BARAL

Flexi Loan Amount shown as used and now charging for the EMI which is very heavy (Bajaj Finserv) ^Open

The Bajaj team offered OD facility of ** Lakh and did not inform for the virtual account creation and then transferring the same. After one month they charged me for the whole amount EMI. I had to pay the EMI as well I refunded all amount that ...

Jun 01, 2020 by Kamlesh Ramdas Mahaur

Loan amount blocked (Bajaj Fin Serv) ^Open

Hi Team, I have bajaj flexi savings loan account, which servers the purpose of anytime withdraw and deposit. *.* L amount available for utilization but bajaj blocks the account without any prior notice and i have given personal and professiona...

Jun 01, 2020 by Vennakula bhavani prasad

Subsidy not credited by bank on loan account (STATE BANK OF INDIA DHANBAD) ^Open

My education loan is from periods ****-****.I qualify for central sector interest subsidy scheme on education loan because my father's income is below *.* lakh perannum.subsidy disbursed is being showing on govt nodal bank (Canara bank) website...

Jun 01, 2020 by Khushboo Agrawal

In lockdown they have debited money in my account (India bulls dhani personal loans) ^Open

I have mailed to India bulls for not paying emi because of lockdown because salary didn't credit in my account and I have brought from my friend for immediate requirement but my hdfc bank debit whole amount in form ach charges of rs total **** ...

May 31, 2020 by Vishwa pratap singh tomar

Incorrect amount Deduction of healthcard and EMI (Bajaj Finserv) ^Open

Bajaj finserv deducted amount of *** for health card on march ****. But i did not applied for health card. i sent mail to customer support. i got mail from customer support that they will return the amount * to ** days. but * months completed a...

May 31, 2020 by Prakash V

Sahara E shine FD Maturity fund not refunded (Sahara EShine) ^Open

I Yogendra Kumar Laad C-*** Shahapura Bhopal have purchased the Shara .E Shine fd of Rs. *,***/- Certificate No.************ vide receipt No. S********** and Membership No. *********** on dated **/**/**** for ** Months. The Maturity Fund is R...

May 31, 2020 by Yogendra Kumar Laad

Bajaj finance imposing for EMI payment (BajajFinserv) ^Open

I don’t understand when RBI has circulated guild lines even if you don’t pay EMI’s for next * months it’s okay. Then how come Bajaja finances imposing people to make EMI payment. Also if you make a late payment they’re charging intere...

May 30, 2020 by Rohit Sonawane

Refund not received (Hdfc Bank) ^Open

On **th of may flipkart initiated a refund... but hdfc is not able to credit it... i want hdfc to quickly resolve my issue refund refrence number= ******...

May 30, 2020 by harsh

My Amount Not Return Sahara (Sahara ) ^Open

A/c No.***********,*********** this a/c open **/**/**** and maturity **/**/**** but my amount not Receved today **/*/****...

May 30, 2020 by Rajesh Kumar Bhati

Credit card fraud charges INDUSLAND BANK not allowing to raise DISPUTE with FIR copy evidences (IndusInd Bank) ^Open

Dated **.**.****, we had been victim of cyber fraud and credit card fishing by call. The caller said he is from Amazon, we need to click certain link to get the Refund we had long pursued with Amazon. Once clicked, our * credit card and * debit...

May 27, 2020 by Piyali Pal

Personal loan (Reliance finance limited mumbai) ^Open

Applied for personal laon extra charges they have taken from my end around ** k please help me to get that amount. Application of loan :******* ...

May 26, 2020 by shwetha

Online fraud for KYC verification (Paytm upi) ^Open

This is to inform you that first i received a message on **.**.**** regarding suspension of K-Y-C Paytm. I called the person but he did not respond much on the same day. Today, I got a call from the same no. ********** at **.**am regarding my p...

May 24, 2020 by GIAN CHAND RAO

Utet form 2018 me ek form kai kai baar fees kati gayi aur wapas bhi nahi diya gaya (Hdfc Bank) ^Open

...

May 22, 2020 by ANURAG PATEL

Personal Loan Foreclosure Charges (Bajaj Finserv) ^Open

I have secured a loan of Rs.** lakhs from Bajaj Finserv and they offered me Rs.** lakhs revolving credit and Rs.* lakhs as additional sanction as overdraft. I availed this loan on **th Jan **** and paying my EMI of Rs.** K monthly now within *...

May 20, 2020 by Manikandan Nadimuthu

HDFC LIFE E POLICY (Hdfc) ^Open

HI sir. Arun this side. I m from Delhi one day i recieved the call from hdfc life E - Policy. they said to me we are provides you a policy about your secure life which policy amount is *****. but that time i don't want to take any policy but ...

May 17, 2020 by Arun kumar

Money refund (PayTM) ^Closed

I have booked flight ticket and flight has cancelled and I contact to airlines they said they have refunded money to Paytm and then I contact to Paytm now they are saying that they not received any refund PNR:-BCVSYT Booking id:-***********...

May 13, 2020 by Mitesh

Account blocked without reason (PayTM) ^Closed

With out any reason. PAYTM blocked my account and no response from customer. ...

May 12, 2020 by gopinath

Payment Issue and Incorrect Billing (Axis Bank Credit Card) ^Closed

We have an axis bank credit card using which an transaction was converted to EMI for ** months. We are paying upfront more than the monthly bill of the statement. Even though the credit limit remains the same. Moreover we have not used credit c...

May 09, 2020 by Sreeji KR

Online payment service (paytm manapuram) ^Closed

I try to make payment through paytm upi for an amount of **** on **/**/****.amount is debited from my bank account but not credited to the concerned party. when i contacted the both parties through email but paytm is saying that the transaction...

May 09, 2020 by Viswanath mayaguntla

Fastag tolls fraud transaction (PayTM) ^Closed

Paytm fastag and xxx toll plaza fraud Guys beware of buying Paytm fastag. Since your fastag is linked to your main wallet. this allows your fastag to deduct as money as it want. I am facing a #FastagFraud from Paytm. I have not crossed any ...

May 07, 2020 by Maninder Singh sabharwal

Nobroker Money Back plan fraudsters (Nobroker com) ^Closed

I took a money back plan with nobroker but then I found a tenant by myself.. I have been contacting nobroker since *-* months now they are not providing refund nor the reason for not refunding my money back... How can Nobroker give such a bad...

May 06, 2020 by Pavithra

ICICI EDC Machine Installation Charges Deducted before Installation (Icici Merchant Services) ^Closed

My Name is Pawan Prasad My Account is with you last since since **** my account number is ************ my account is debited without any intimation of amount Rs**** and I have no need of any kind of edc Machine then why my account is debited it...

Apr 29, 2020 by Pawan Prasad

Refund not credited (Phonepe) ^Closed

I booked a bus ticket from Red bus and made payment through phonepe account by my sbi debit card, now the bus ticket got canceled due to corona lockdown so redbus refunded the full amount to phonepe and now phonepe is saying they had credited a...

Apr 19, 2020 by Mayank Gupta

SBI Credit card charges (Sbi Credit Card) ^Closed

I have got the call from SBI team regarding the credit card and confirmed its a life time free credit card which they are offering me. But later when i have got a confirmation call from team they said its chargeable yearly with ***rs. Then i de...

Apr 13, 2020 by Lalitha

Harassing for Emi in the time of lockdown (Onemi Technology solutions pvt ltd) ^Closed

Well ive took a loan basically a revolving credit for ** days period my due date was **th march but due to nationwide lockdown i couldn't pay this emi and i am recieving harrasment calls from the company and they even calling my family members ...

Apr 12, 2020 by Yamin Lamba

Money deducted (Mobikwik) ^Closed

**********.my nme is Govardhan.on April * th ****.i hav done transaction of *** twice.totaly ***.both those transactions wer unsuccessful and mony deducted.its been more than ** hours and I didn't get my money back.rr number/************,******...

Apr 06, 2020 by Govardhan

I had made a payment and all amounts were deducted from my paytm account but don t get any confirmat (Amazon Pay Through Payu Commence ) ^Closed

I had made my payment rs **** to amazon through payU commence from my paytm wallet at approx *:** am on *:*:**** to order a mobile phone. I have all details like (order id:***********,collected from paytm message file,payment id:*********,refe...

Apr 06, 2020 by Amit Kumar laha

I had made a payment respect my orderbut i don t get any message (Amazon pay through payU commence ) ^Closed

I have made a payment in Amazon (if you want I can take my evidence) Through payU commence to order my mobile phone with rs ****.I have referral code and payment I'd.But I don't get any confirmation message respect my order. I am worried. I had...

Apr 05, 2020 by Amit Kumar laha

Bill payment showing pending status (Mobikwik) ^Closed

I have paid my credit card bill through mobikwik on *st April **** ,the amount got deducted from my savings account but from mobikwik it still showing pending status, I have asking this in mobikwik help from last *dats ,I have not received any ...

Apr 03, 2020 by Pavan_kumar

Reliance finance limited (Reliance Finance Limited) ^Closed

They provide loan and i fill the foam and they they ask for processing fees i paid them **** rupee and they said me on whats app you have to pay **** more for as security deposit and the. I said i am not paying you you refund my money they sai...

Apr 03, 2020 by Dhruv lamba

Standard Chartered Credit Card Online Fraud Bank shared customer s card details and made him liable (Standard Chartered Bank) ^Closed

Bank Name: Standard Chartered Transaction Date & Time: ** January ****, approx. *:** PM Transaction Amount: USD ***.** Transaction ID (given by Standard Chartered Bank): *********** As soon as I got the message on my mobile that a transact...

Apr 01, 2020 by Amit Kumar

Credit card Bill s not paid (Mobikiwik) ^Closed

Team, I have paid ** credit card Bills money also deducted and but credit card Bills not paid. My money of ***** rs Stucked in this wallet. They are not giving impotatat on this. I think they are not able to give the services. Ca...

Mar 16, 2020 by Mukesh Padhiyar

Wrong and duplicate product delivered (Maitri electronics Mumbai) ^Closed

I have been by a a OLX seller. I ordered oneplus * pro second hand mobile but he delivered duplicate Samsung s*. Now he is not receiving my calls. please... help...

Mar 06, 2020 by Vijya DS

About excess ecs and other unnecessary charge (Tvs Credit Services Limited) ^Closed

This is my loan Agreement number BR****TW*******. i have completed my **months loan tenure on *feb ****. then why after completing my tenure yesterday my account got debited * times Rs.***×*= Rs.***. and in your tvs credit service app also you...

Mar 05, 2020 by Dishant Kumar

ATM machine se cash na Milne ke sambandh me (Corporation Bank) ^Closed

Sir corporation Bank ke debit card se ** January ko pnb ki ATM machine se cash nikalte time jab machine cash count karte samaye machine band ho gai aur cash nhi Mila Maine corporation Bank me complent Kar Diya lekin pnb be complent riject Kar ...

Mar 03, 2020 by Munendra Gangwar