File a complaint against Bank services

Banking Complaints

A bank refers to a financial instituition that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash. As per the RBI website, there are a total number of 19 nationalized banks in India. These include Allahabad Bank, Bank of Baroda, Union Bank, Uco Bank etc. According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaint in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc. So what can be done to these reported complaints against bank? First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :

State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555

So apart from calling at these customer care numbers what else can be done? First things first the customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. Moreover some banks have an option of filing a complaint at their website also. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior offical appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there a total number of 15 Bank Ombudsman whose number can be found on the official RBI website. The consumer has to file a complaint at the ombudsman under whose juridiction the bank branch is location. All the consumer has to do is write in down on paper, or send complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.

Most Common Issue Reported for Banking Complaints

Fraudulent transaction

Beneficiary not credited

No Cashback

Bad customer support

Unauthorized Wallet transaction

Amount deducted but transaction failed

Paytm not reverting money against fraud transaction (PayTM) ^Open

Dear Team On **th july **** , a transaction initiated without my knowledge and consent of **** INR . No idea how , what , when , who did this . When i checked with paytm customer support team . Transaction :*********** beneficiary number...

Aug 02, 2020 by ABHISHEK BHARTI

Refund money not credited from 2 months (Reliance Digital Siddipet) ^Open

I have placed an order of an cooler on **/**/** and payemnet done for the same. The product was not delivered and its showing delivered in the tracking page. The same thing I have shared to the customer service providers, but after several call...

Jul 31, 2020 by M Surendra Varma

Money Not Refunded (Minance) ^Open

As per our contract with Minance, I had a capital protection with the company for **% of the amount invested, however, this money is not paid since October ****. Not only this, we have been lied regularly by the CEO and I have emails from him w...

Jul 30, 2020 by Sagar Grover

Five time ECSRTN charge (Bajaj Finserv Limited) ^Open

Sir mere bank of india ke account se ***rska * time kut gaya bank ke customer service ko phone kiya to bola ki apkalone wala koi charge hai bola lekin abhi tak to sab lone amount thik chal raha hai fir koun sa charge kata hai pata nahi....

Jul 30, 2020 by Homan lal sinha

FIXED DEPOSIT REDEMPTION NOT RECEIVED (Lichfl) ^Open

I have surrendered two Fixed Deposits to Fort office of LICHFL on July **th. They in turn confirmed that these have been sent to their registrars Link Intime on July **th. Till today I have not received any amount. There is no reply to complain...

Jul 30, 2020 by SHAMIKA DESAI

Calling Fraud by Reliance Finance Limited (Reliance Finance Limited) ^Open

Respected Authority, I'm Rahat Ullah, Resident of Agra. I applied for a loan on google and I got a call from +** ***** ***** on **/**/****. He introduced himself as a representative of Reliance finance ltd ( http://reliancefinances.com) and ...

Jul 30, 2020 by Rahat Ullah

High foreclosure charges on personal loan (Hdfc Bank) ^Open

Total loan outstanding balance is Rs.*,**,***/-. Instead of this amount, I have paid totally Rs.*,**,***/- with additional prepayment charges an amount of Rs.**,***. I raised the request but I didn't proper response from the bank side....

Jul 30, 2020 by Arunkumar

Credit cardsettelment (icici bank) ^Open

Dear sir, Sub: CIBIL Score not updated till **years, after payment settlement. Dear Sir, I have received a letter from ICICI Bank credit card on **th April **** for settlement of outstanding amount of RS. *****/- . I cleared the same amou...

Jul 30, 2020 by rakesh kumar singh

High rate of interest (DHFL home loan) ^Open

Hi, we took home lone by DHFL with *.** %. but now the rate of interest **.*%. it is very difficult for me to pay EMI. Application No : ******** Amount Sanctioned ( ) : ***,***.** Loan Account No : *********** Amount Disbursed ( ) : **...

Jul 30, 2020 by mukesh verma

Robbery and denied moratorium (Sbi Credit Card) ^Open

In my creditcard using last four months back and after payment schedule date time corona effected and i lost my job and income last four months i have no job i report to apply moratorium but bank denied moratorium due un ethical reasons i tried...

Jul 30, 2020 by Beniyashim

Non acceptance of 11 th due and non payment of maturity Bonuspayment (Lalitha Jewelers ) ^Open

I submit that I have enrolled myself and my husband Shri N Murugan under Swarna Bantham Scheme at Ramanathapuram District Branch on *.**.** for Rs.**** and copy of the scheme card is enclosed herewith. I am wondered ab...

Jul 30, 2020 by Chitra. M

Money deducted but merchant didn t get (BHIM) ^Open

* times money got deduced but merchant didn't get. I tried to contact bhim upi team and they are saying money is successfully transferred but merchant is denying and I can see for those scaned transaction status is failed in merchant account.N...

Jul 30, 2020 by Sajib some roy

Due to lock down I do not pay gold loan interest now charged 4 time (Muthoot finance Ltd) ^Open

airtel tv account number ********** added one more channel, since starting there were no sound & no picture, complaint since first , no one taken care , the channel no *** , star sports, I need refund, very disappointed by airtel tv...

Jul 29, 2020 by Satwik Bose

Maturity amount not received (Sahara Credit Cooperative Society Limited) ^Open

Amount matured in Jan ****, but they are refusing to pay the amount. ...

Jul 29, 2020 by Sashi Deorah

Money Not refund (Digital india Payments Limited) ^Open

सर मै डिजिटल इंडिया पेमेंट्स लिमिटेड के द्वारा AEPS के माध्यम से आधार कार्ड से पैसा निकासी का का...

Jul 29, 2020 by SURAJ KUMAR SAHU

Fd machurity after company office is closed (bng global india lltd) ^Open

i take fd from bng global & office is now closed now wt i do i want my refund money back ...

Jul 29, 2020 by rupesh

Non payment of money on maturity (Sahara credit cooperative society Ltd) ^Open

Investments were done in various dates and matured aslo on various dates. Yet we didn't get amount on maturity dates. Many times we have reminded them, but every time they say that they have no funds. I request you plz go through matter and see...

Jul 29, 2020 by Kanchan kapoor

Fraudulent transactions on credit card (Phonepay Apblutil) ^Open

On **st July,I received an SMS to renew my KYC from PAYTM as the same has expired and that my account will be blocked if not renewed. So I contacted the no.**********,he asked me to recharge Rs.* to may PAytm account.He then told me to do KYC ...

Jul 28, 2020 by Shioram Krishnan

Car documents not offered (Indian Overseas Bank) ^Open

I have purchased our medavakkam branch seized car from M/s. Rasul Agency on last year July. Delivery challan only given to me. But still the documents not transferred to my name and hypothecation also not removed. If any issue about this car p...

Jul 28, 2020 by Prabakaran

Refund (Humara India credit cooperative society limited) ^Open

"Humara India credit cooperative society limited" is a company by Sahara group. It was collecting monthly amounts from the investors and providing total money on a maturity date. We have invested ******rs to this company and the maturity date ...

Jul 28, 2020 by Rahul Pal

Gift voucher not received for my spend (HDFC banck) ^Closed

Dear sir/madam On January **th **** I have received a mail from hdfc bank spend rs***** every month from *rd January to March **st and get rs **** voucher of your choice from Flipkart,big bazzar, bookmyshow, lifestyle, yatra as per terms and c...

Jul 26, 2020 by Suman v

UPI PAYMENTS FUND GOT DISAPPEARED (Amazon) ^Closed

had made a upi transaction of Rs. ***/- with UPI Ref. Id ************ on dated **/**/**** via amazon pay, however transaction was failed but the fund was debited from my PNB account, which is still not credited, i have raised the complaint int...

Jul 25, 2020 by SHAHENSHAH SINGH PARMAR

Refund not credited (Central Bank of India) ^Closed

I have purchased an order through Amazon on *nd july **** and canceled it on *rd july. The refund has issued on *th july by Amazon and they told me it will take *-* business days. On *th july they have given me reference id and told me that amo...

Jul 17, 2020 by Prince rajpoot

Payment deducted but not credited to other party (Bank of India mishrikh sitapur) ^Closed

Dear sir i have an account in bank of india branch mishrikh sitapur up.my account number is ***************. I hv transfer rs *** from my account to another account no. *********** sbi bank ifsc SBIN******* by amazon pay on ** may ****. I was t...

Jul 17, 2020 by Sunil kumar

Broken promises (Kotak Mahindra Bank Credit card ) ^Closed

Due to some Covid** lock down I miss to made maximum payment I do pay minimum amount After this I ll get Statment **th April bank will charge heavy Intrest and GST After this I ll send mail to bank They do promise me pay full balanc...

Jul 13, 2020 by Kiran Kumar Gk

Product not deliveried (RBL CREDIT CARD BANK) ^Closed

I have purchased mobile phone on rbl rewards portal with points and ***** in money from Rbl bank. Its been ** days, they didnt even delivered or shipped. So they are making fool out of me. I have mailed ** times, still they are not responding. ...

Jul 13, 2020 by Prithvi

Amount deducted from my bank account but not received to my friend (Google Pay) ^Closed

I sent money to friend **** last ** days ago ..money not credited to him it's showing processing..no customer care support Upi transaction I'd: ************ Google pay id :CICAgKCp*-YLfw...

Jul 13, 2020 by Nikhil

Paytm fraud (PayTM) ^Closed

Hello sir and madam my sister lost near about ***** on Paytm fraud please help me...

Jul 13, 2020 by RITUPARNA SARMA

Payment Done but No Subscription (tamilhdaudio com) ^Closed

Hi, I have made a payment to tamilhdaudio.com website to subscribe HD audio songs for *** INR. But I am not getting any mail or confirmation from the website. Please help ...

Jul 13, 2020 by Dass

WRONG CASH BACK CODE (PYTM) ^Closed

Greetings, I received ****rs code for online shoping due to use of their service, they did sent the code, but what ever I'm trying purchase from PYTM MALL(only applicable there) its not been accepted for any item. kindly suggest help. ...

Jul 12, 2020 by Sushil Singh

Not received my cashback (PayTM) ^Closed

i have still not received my cashback which is paytm points upto **** for Order No is*********** *:** pm , Jul ** **** i had contacted paytm earlier several times for this issue with all the details attached to it as query no. - ********* , *...

Jul 12, 2020 by tej patel

My Bajaj Finserv EMI Card Were Blocked (Bajaj Finserv) ^Closed

My Bajaj Finserv Card was blocked by the company without any reasons. I paid all the Emi on time, even in the locklown period. Not even a single emi were bounced by my behalf. Also I'm not even applying for any relaxation on EMI. I e-mailed t...

Jul 12, 2020 by RANBIR RATAN KUMAR

Mpokket loan repayment during this lockdown and such crisis (Mpokket) ^Closed

I am a regular customer of mpooket and done a transaction of approximately ***** or above from the start. I am a student and during this lockdown period and such crisis I am not able to pay my loan amount i have told them that i will pay them ...

Jul 12, 2020 by Aman kumar jha

Close of Credit card (Sbi Credit Card) ^Closed

Hi Team, Lot's of times I tried to contact customer care of SBI credit card but tey always says server down. I want to close my credit card but they not responding. Kindly help. ...

Jul 11, 2020 by Sushil Kumar

Money debited but no recharge (Facdorclubs) ^Closed

This is second time I recharge yesterday but still now there is no amount is recharged....

Jul 11, 2020 by Abishek A

No proper response about refund since 7 days (Razorpay Payment Gateway) ^Closed

I Mrs Thushara started a campaign for helping a needy child in buying a laptop for her online studies .i have managed to collect Rs.*****/- through Razorpay as contribution from ** candidates ie from **th june to **th june .After that i deacti...

Jul 10, 2020 by Thushara Derrick

Not recieving our FD (Adarsh co op society) ^Closed

I want my money back with intrest It was the whole saving of my life ...

Jul 10, 2020 by Kanval das

NOC NOT PROVICED (IVL Finace Ltd INDIA BULLS DHANI ) ^Closed

Respected sir / madam Register Mobile Number : ********** Personal loan no:IPERTRV******** AND Personal loan no : IPERTRV******** REGISTER EMAIL ID- komathikumar*k@gmail.com This is informed that I have paid the full loan also i got t...

Jul 09, 2020 by KOMATHI

Looting customers (Kotak Mahindra Bank) ^Closed

After complaining multiple time ,these guys are not resolving my issue.i have cleared all the due but still all the amount which i am transferring is directly going to closing balance.i don't know why these guys are looting the customer like th...

Jul 09, 2020 by Santosh kumar sahu

Purchasing (Payumoney) ^Closed

I have purchase a bracellet from Frontshope and when i paid through paytm it goes through payumoney and payumoney send a order reciept to my gmail.but its upto ** days. I didnt get any track order please help me...

Jul 09, 2020 by Prabhat sharma