File a complaint against Bank services

Banking Complaints

A bank refers to a financial instituition that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash. As per the RBI website, there are a total number of 19 nationalized banks in India. These include Allahabad Bank, Bank of Baroda, Union Bank, Uco Bank etc. According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaint in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc. So what can be done to these reported complaints against bank? First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :

State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555

So apart from calling at these customer care numbers what else can be done? First things first the customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. Moreover some banks have an option of filing a complaint at their website also. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior offical appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there a total number of 15 Bank Ombudsman whose number can be found on the official RBI website. The consumer has to file a complaint at the ombudsman under whose juridiction the bank branch is location. All the consumer has to do is write in down on paper, or send complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.

Most Common Issue Reported for Banking Complaints

Fraudulent transaction

Beneficiary not credited

No Cashback

Bad customer support

Unauthorized Wallet transaction

Amount deducted but transaction failed

Personal loan (ADITHYA BIRLA CAPITAL PVT LTD) ^Open

Hii my name vivek. I apply personal loan from "Aditya Birla capital Pvt Ltd" and he called me **-**-**** He told your loan is approve so processing fee transfer I will send my company ac no and then I will transfer ₹ *.***/- sir but then ...

Feb 25, 2020 by Vivek kumar Nayak Nanjanagud

Lapse of HDFC bank led to fraud (HDFC credit card) ^Open

This is related to a fraud transaction that happened on my credit card ending ****. I stopped using my credit card in ****, however my card was still active. I moved to the US in Sept **** and did not use my card at all for a year. The card was...

Feb 25, 2020 by Riya Sebastian

Charging Foreclosure Charges to Individual Borrower on Housing Loan (L & T Finance ) ^Open

I had requested for the foreclosure through balance transfer on *th of February ****, I was clearly told that i will receive the letter within * working days but with foreclosure charges of *%. Upon my multiple requests about the foreclosure c...

Feb 24, 2020 by Jitendra Betediya

Fraudulent activities by Axis bank (Axis Bank) ^Open

I have saving account with Axis bank in Surendranagar, Gujarat Branch since long with customer id *********. My debit card was blocked by the bank without any intimation and not issuing me new one. In spite of taking charges of SMS services...

Feb 24, 2020 by Samir toprani

Wrong late fee charges and not blocking of card (Hdfc Bank) ^Open

I am having two credit cards from HDFC. Issue is i am not getting any email or sms about outstanding amount from *-* months for credit card ending digits ****. and agents called me after due dates and inform late fee penalty is raised due to no...

Feb 22, 2020 by Rahul Rana

Money debited but it got dailed and it dint credit back (Google pay tez) ^Open

On **th Jan i sent **** rs from Google pay account which is linked to my hdfc bank to credit idfc bank. *st it showed as successful then it showed as failed. I raised dispute which states money should come back in * days. It dint work out. I ca...

Feb 20, 2020 by Evangeline John

Money deducted but not received to receiver bank (Phone pe) ^Open

Hello, i have made the immediate payment of rs.**** due to one of the loan application. But due to PhonePe my balance has been deducted but not credited to receiver bank account. I got overdue and late fee added to my loan account. My time and ...

Feb 20, 2020 by Ravikanth Choudarpelli

Fraud (Stashfin) ^Open

My loan was due since march that was ****.it became **** approx.and I was ready to pay then i got an email that if you pay **** right now your loan will be closed then I done the payment.now I got an email that you also have to pay **** then yo...

Feb 19, 2020 by Sumit vishwakarma

Amount debited but order not generated (Razorpay Payment Gateway) ^Open

I placed an order for Green cofee worth Rs. ****.** on ** Feb **** to Only Valley. Amount debited from my account and email received from Razorpay that amount successfully credited to Radiant international a merchant. But no message received by...

Feb 18, 2020 by Nitin Sharnagat

Money deducted from bank account but recharge not done (mobiwik) ^Open

I recharged the airtel mobile no. through the mobiwik firstly transaction processed & money deducted from bank detail but no detail & recharge is processed. No detail of this transaction is shown in app...

Feb 18, 2020 by Unnati shah

Complain Regarding Poor Service by Home Loan Dept Of SBI Raipur Chhattisgarh (State Bank of India ) ^Open

Dear Sir/Madam, Good Morning My name is Ashish Barapatre. I have taken a home loan from you Bairan Bazar Devision Raipur Chhattisgarh.. Load was sanctioned on **th Nov'**** as per the message I received from SBI on my mobile number *****...

Feb 15, 2020 by Ashish Barapatre

Unsuccessful BSNL prepaid recharge (IndiTab Esolutions Pvt Ltd) ^Open

I made recharge for my prepaid sim of my wife,********** on */**/**,which was unsuccessful. The mentioned amount was debited from my account and I waited for one month for the refund.I send a mail and three reminders, but no response till date...

Feb 09, 2020 by S Vijayakumar

Credit card misused (Sbi Credit Card) ^Open

Hi Consumer care, I request you to Lodge the complaint as below. I have been provided a credit card ending ****.. The card was misused by someone on the dates with different location as below. **/**/**** - SBI Aravakurichi ATM **/*...

Feb 08, 2020 by Mohankumar Ramakrishnan

Loan account not closed and continued charging interest (Hdfc Bank) ^Open

got a jumbo loan from my hdfc credit card on **st may **** for * laks at ** percent interest for ** months tenure .(loan ac no:********).Gave a request for closure of account on july *th by paying an amount of ******.** after calling the custom...

Feb 07, 2020 by senthilkumar

Illegal transfer of money from my account by hdfc bank magarpattcity hadapsar pune to ABSL Insuranc (Hdfc Bank) ^Open

I didn't like to invest in long term plan of ABSL INS Co and wanted to invest in FD of hdfc bank magarpattcity hadapsar pune where I have a saving account. I am a student and my father is a retired pensioner, so any long term plan is out of que...

Feb 04, 2020 by Aishwarya Bahuguna

Fraud by Hdfc life (Hdfc Bank) ^Open

I had taken personal loan against hdfc singtam branch on Nov **** amounting * Lakhs @ **% but it came @ **% and at the at of loan the manager told me do hdfc insurance for the security purpose till my completed of loan, if I pay my loan amount ...

Jan 29, 2020 by Karma tshering bhutia

Misuse of Indemnity bondLoan A c No (IDFC first bank) ^Open

Dear Team, I had applied for a Loan Transfer and top up facility in the month of November'** with IDFC First bank through Ashish Mishra who is Territory Manager(Loan Against Property) in Bank. IDFC Bank team asked for the Foreclosure lett...

Jan 27, 2020 by Shivam Arora

Fraud by HDFC (Hdfc) ^Open

My hdfc loan No.*********. I Sanjay K Raniga, had Transferred Home Loan from dhfl to hdfc after verbal confirmation from hdfc executive for benefit of PMAY Scheme ( Pradhan Mantri Avas yojna subsidy) I had sent many emails to hdfc customer care...

Jan 27, 2020 by Sanjay Kishorbhai Raniga

Refund of a failed transaction (Gpay) ^Open

On *nd Nov **** Rs *** was deducted and the transaction failed. I have raised dispute and also mailed the details for investigation after complaining in G-Pay customer service. They mentioned they will contact me but they never contacted me and...

Jan 20, 2020 by Ranajit Dey

Fraudulent transaction through Third Party Breach (HDFC credit card) ^Open

On **.**.**** around **-** hours undersigned received a call from phone no ********** Informing that he is a representative of PAY TM and that I need to carry out token online transactions of Rs **/- or **/-through each of my saved cards in P...

Jan 16, 2020 by Shyamal Mukherjee

CREDIT CARD BLOCKED WITHOUT PRIOR INFORMATION, BILL SENT, NOT ABLE TO REACH CUSTOMER CARE (IndusInd Bank) ^Closed

My indusind credit card was blocked without prior information to me, i was embarrassed in shopping mall, the bank cannot give satisfied reply to my queries, they said card blocked due to internal policy, now they are send me bills however card...

Feb 08, 2020 by Agnik Banerjee

Unable to convert transaction into EMIs (Sbi Credit Card) ^Closed

Regarding SBI Credit card My friend has taken your credit card and after few months when his outstanding was gone high he tried to call your customer care multiple times ( we have proof ) but your customer are dept did not help him to conve...

Feb 05, 2020 by Bikash kumar Sharma

HDFC bank stole my money (Hdfc Bank) ^Closed

On Sept **th, I got a notification from HDFC about Rs. *,**,*** deducted toward Amazon. I immediately reported this as a fraudulent transaction. I also got Amazon's confirmation stating that no transaction has occurred. But HDFC refused to act ...

Jan 26, 2020 by Riya Sebastian

Fraud by HDFC BANK (HDFC BANK AMRITSAR) ^Closed

The hdfc branch of Amritsar that is situated in fatehgarh shukarchak started my APY pension scheme from March **** and its been January ****,I have asked them so many times to stop this contribution scheme as by this scheme Rs *** deducted ever...

Jan 08, 2020 by Sumandeep Kaur

Wrong ATM Debit (Central Bank of India) ^Closed

I am a current a/c holder at Central Bank of India, Governorepet, Viojayawada I tried to withdraw Rs**k from Syndicate Bank ATM at Rajbhavan Road, Hyderabad on **th Nov but I did not get it. But to my surprise, I got SMS saying my Rs**k debited...

Jan 06, 2020 by ROZARIO TIRUCHUNAPALLI

Misbehavior false allegation harassment in front of public (Canara Bank Kadai Berhampore Murshidabad West Bengal) ^Closed

Ir, I,Mrs Rupa Sur Dey,a denizen of Berhampore, Murshidabad,would hereby, like to lodge a complaint against the Branch Manager, Canara Bank, Berhampore branch, Kadai. About a fortnight ago, I, along with my husband, Mr Surajit Dey, had bee...

Jan 05, 2020 by Rupa Sur Dey

Very loose service (Sbi shastri nagar) ^Closed

My return cheque didnot delivered me on time ...

Jan 02, 2020 by Shree govind motors

Fraudulent Transaction on Credit Card (State Bank Of India ) ^Closed

On *th December ****, * fraud transactions amounting to Rs. *****/- and Rs. ****/- happened on my credit card and as and when I saw the transactions alert I called customer care and informed them about the fraud and get the card blocked and did...

Jan 01, 2020 by Lakshya Agarwal

My uc not get (Sbi Bank) ^Closed

I will wrote my id but not my details and I will purchase uc *** I didn't get uc ...

Dec 01, 2019 by Karthik

Fraud by bank (Gurgaon gramin bank) ^Closed

Sir Maine gurgaon gramin bank se loan liya tha Jisko Maine bhar diya tha usi samay par bank walo ne mere se sour urja ka loan kar diya .jabki Mujhe na koi sour urja diya gaya mere sath bank ne fraud liya hai please help me...

Nov 29, 2019 by Kishan chand

HDFC debit card replacement (HDFC BANK solan) ^Closed

Dear Sir/Ma'am In July **** (**nd July ****, **th July ****),I filed a online written complaint for not getting replacement of debit card on their website. My debit card was valid upto **/** . **th July ****, I filed complaint on HDFC mail ...

Nov 29, 2019 by Ritu Sareen

Amount deducted from my account but not credited to another account (Bank of India) ^Closed

Dear sir/madam I've transfer rs **** from my accont ***************(Boi) to anothr account ***********(Sbi) ifsc-SBIN******* by googlepay, I am transfering money **** by google pay and transaction get failed but on the spot rs **** deducted f...

Nov 28, 2019 by Aditya Rathore

Unnecessary Charges deducted by Axis Bank (Axis bank ltd ) ^Closed

Dear Sir/Mam My Mother has a saving account in axis bank. They have deducted Rs.*** from my mother's account written as Consolidated Charges and Rs. ** for GST. When i asked for bank employee they told me that is deducted for cash deposit. Sir ...

Nov 17, 2019 by Darshna Devi

ATM cash reversal denied (State Bank of India ) ^Closed

I HAVE ATTEMPTED TO WITHDRAW CASH FROM SBI ATM KANTHI COLONY (****), ENTERED PIN AND REQUIRED CASH OF Rs. ****. CASH HAS NOT BEEN DISPENSED AND MESSAGE DISPLAYED AS "LAST TRANSACTION CANCELLED" AND MY CARD RELEASED & HOME SCREEN DISPLAYED. WAIT...

Nov 14, 2019 by S RAVI KUMAR

Package not delivered (Shopype.com) ^Closed

I ordered Redmi note * pro on *th Nov **** price Rs.***** from ShopYpe.com payment through Phone Pe app...Till now I didn't get my package and can't track my order...the helpline number and website is not working...please can you help me to get...

Nov 13, 2019 by Zairemsangi

HDFC BANK FRAUD (Hdfc) ^Closed

On **th of Sep HDFC has booked online FD of my amount without informing me. now they are saying i can’t liquidate the amount for next five years. I’m in urgent need of money and ready to bear the losses for breaking FD. but bank is saying t...

Sep 13, 2019 by Aparna Kumari

Fraud in the name of investment (Chendur fincorp coimbatore ) ^Closed

My name is jagadeesvaran I am from Coimbatore and I have invested ***** in daily interest basis MLM company. Company name chendur fin corp. My company ID number is CFC*****. I joined on ** Feb ****. The company promised that I will earn daily ...

Sep 12, 2019 by Jagadeesvaran

Fixed deposit not received in my account (Hdfc Bank) ^Closed

I have an account in Hdfc bank branch Manali HP. In the month of August ****, I opened one fixed deposit in the same bank for one year. This year August **** my ***** Rs. fix deposit was mature. But the bank didn't send that money in my account...

Sep 08, 2019 by Anuradha

Regarding axis bank (Axis bank ltd ) ^Closed

...

Sep 08, 2019 by SURESH KNSOLIYA

Debit card annual charges (Hdfc Bank) ^Closed

I have never requested for a high featured card which attracts annual charges and requested them to provide a normal card. Even after writing them to change my card they have charged me annual charges. Similarly, my wife’s debit card is block...

Sep 04, 2019 by Lalit