File a complaint against Bank services

Banking Complaints

A bank refers to a financial instituition that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash. As per the RBI website, there are a total number of 19 nationalized banks in India. These include Allahabad Bank, Bank of Baroda, Union Bank, Uco Bank etc. According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaint in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc. So what can be done to these reported complaints against bank? First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :

State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555

So apart from calling at these customer care numbers what else can be done? First things first the customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. Moreover some banks have an option of filing a complaint at their website also. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior offical appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there a total number of 15 Bank Ombudsman whose number can be found on the official RBI website. The consumer has to file a complaint at the ombudsman under whose juridiction the bank branch is location. All the consumer has to do is write in down on paper, or send complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.

Most Common Issue Reported for Banking Complaints

Fraudulent transaction

Beneficiary not credited

No Cashback

Bad customer support

Unauthorized Wallet transaction

Amount deducted but transaction failed

Fraud (paypoint.ind.in ) ^Open

Sir my name is Anil Kumar Paikaray.Paypoint india took my Rs-****** for csp. A/c Holder name is-SHYAM GOSWAMI.A/C NO-**********.IFSC CODE-KKBK*******. KOTAK BANK. HER MOBILE NO IS **********...

Apr 08, 2020 by ANIL KUMAR PAIKARAY

Money deducted (Mobikwik) ^Open

**********.my nme is Govardhan.on April * th ****.i hav done transaction of *** twice.totaly ***.both those transactions wer unsuccessful and mony deducted.its been more than ** hours and I didn't get my money back.rr number/************,******...

Apr 06, 2020 by Govardhan

Money not refunded by Adarsh cooperative credit society udaipur fatehpura branch (Adarsh cooperative credit society ) ^Open

Adarsh cooperative credit society of udaipur (rajasthan) fathepura branch is not giving my money, Amount is big ND dates r matured more than a year. Nobody is helping me in the branch. Please help me in getting back my money. I'll be obliged...

Apr 06, 2020 by Naina jain

I had made a payment and all amounts were deducted from my paytm account but don t get any confirmat (Amazon Pay Through Payu Commence ) ^Open

I had made my payment rs **** to amazon through payU commence from my paytm wallet at approx *:** am on *:*:**** to order a mobile phone. I have all details like (order id:***********,collected from paytm message file,payment id:*********,refe...

Apr 06, 2020 by Amit Kumar laha

I had made a payment respect my orderbut i don t get any message (Amazon pay through payU commence ) ^Open

I have made a payment in Amazon (if you want I can take my evidence) Through payU commence to order my mobile phone with rs ****.I have referral code and payment I'd.But I don't get any confirmation message respect my order. I am worried. I had...

Apr 05, 2020 by Amit Kumar laha

Bill payment showing pending status (Mobikwik) ^Open

I have paid my credit card bill through mobikwik on *st April **** ,the amount got deducted from my savings account but from mobikwik it still showing pending status, I have asking this in mobikwik help from last *dats ,I have not received any ...

Apr 03, 2020 by Pavan_kumar

Reliance finance limited (Reliance Finance Limited) ^Open

They provide loan and i fill the foam and they they ask for processing fees i paid them **** rupee and they said me on whats app you have to pay **** more for as security deposit and the. I said i am not paying you you refund my money they sai...

Apr 03, 2020 by Dhruv lamba

Refund (Karur Vyasya Bank) ^Open

My ECS OF **** refund is come from karur vysya bank to canara bank Acc No ************* CNRB******* on**/*/****with the NEFT REF NO N*************** but it not credit to my account ************* please resolve my complaint ...

Apr 03, 2020 by Dinesh chandra fulara

Loan (IDFC first loans) ^Open

Sir mene ek loan liya tha idfc first bank se jisko mene march ** **** ko rs **** amount jama kar forclose kar diya tha jiski har mahine ki ** tarikh ko emi kati jati thi forclose hone k baad bhi company n mere account se april mah ki ** tari...

Apr 03, 2020 by Sabil khan

Refund not done (IRCTC and SBI) ^Open

I had booked a ticket for journey from secunderabad to titilagarh in irctc website on **th march.. Money is paid from my account but ticket got failed and refund is not done till date.... Please guide me...

Apr 02, 2020 by Biswanath Rana

Repayment not updated (Cash bean app) ^Open

I have done repayment of my loan which i took in cash with in due date but it's not updated in app. And i have raised appeal and mailed them regarding the issue but they haven't updated the status. But now they are saying your amount has been p...

Apr 02, 2020 by Lakshmi Narayana P

Adarsh Credit Cooperative Society Matured amount in FD (Adarsh Credit Co-operative Society ) ^Open

I am having large amount in Adarsh FD and savings account. Many FDs have matured. But all my money is blocked. Guide me to recover the amount.....

Apr 01, 2020 by Narendra kumar agrawal

Fraud of annual charges on credit card (Sbi Cards ) ^Open

Hi I was sold the credit card by the sales person saying it has one time fee of *** you need to pay no annual charges . I paid ***rs and later blocked it since it was lost and didn't request for new one. After few months I read the...

Apr 01, 2020 by Kashif Anis Ahmed Baksh

Money loss through Google pay (Google Pay) ^Open

Sir iam writing this complaint because I lost money through Google pay .I was trying to send money to friend the was debited from my account but the money is not credited to my friend's account I tried to send money again by my another account ...

Mar 30, 2020 by Arjun Krishna

Package not delivered (Paytm upi) ^Open

I have deal for an Youtube channel buying, and he asking me send The money first and after i send ****, the half amount he asking for full payment and i send other ****, after that he didn't provide me the youtube channel password and mail id, ...

Mar 29, 2020 by Rupkumar patra

Fraud transaction (PayTM) ^Open

I was fraudantly guided to a transaction of Rs *****/-and withdrawn by unknown person. Listed below are the relevant information. My Mobile no. ********** Fraud transation: Through Paytm and linked Central Bank account number ********** ...

Mar 27, 2020 by Sudhir Kanbargi

HDFC Investnow fraudelently deducting money from my hdfc bank account without consent or authorizati (Hdfc Bank) ^Open

There were * debit transactions of **** rs. on **th March **** with the description as mentioned below. I have never authorized any SIP through Investnow till date, but they fraudelently deducted Rs. **** ( * x ****) without my permission an...

Mar 25, 2020 by Sayam Roy

Unauthorized deduct payment from my hdfc bank account without OTP (hdfc bank jumri telaiya koderma jharkhand) ^Open

**.**.**** somebody deduct payment *****.** rs from my Hdfc bank credit card without OTP.,now bank email me statement that I have to pay all money.this is bank responsibility without OTP how can anybody deduct payment.pls enquiry asap...

Mar 22, 2020 by Indradeo saw

Personal loan fraud monika finance (Monika Finance) ^Open

I was looking for personal loan and found this monika finance. Got a call from Vikas who said they do private finance. Asked me to send documents. Then they sent loan agreement and asked to deposit Rs.****/-. Then asked to deposit *****+****+**...

Mar 21, 2020 by Srinivas S

Made payment for my loan but still not updated (Cash bean app) ^Open

I have made payment on *th March for my loan due, still not updated in cash bean application, regularly penalty amount increased by daily My loan id is ****************** Please stop this penalty amount Contact number ********** Dear ...

Mar 20, 2020 by Silambarasan

Standard Chartered Credit Card Online Fraud Bank shared customer s card details and made him liable (Standard Chartered Bank) ^Closed

Bank Name: Standard Chartered Transaction Date & Time: ** January ****, approx. *:** PM Transaction Amount: USD ***.** Transaction ID (given by Standard Chartered Bank): *********** As soon as I got the message on my mobile that a transact...

Apr 01, 2020 by Amit Kumar

Credit card Bill s not paid (Mobikiwik) ^Closed

Team, I have paid ** credit card Bills money also deducted and but credit card Bills not paid. My money of ***** rs Stucked in this wallet. They are not giving impotatat on this. I think they are not able to give the services. Ca...

Mar 16, 2020 by Mukesh Padhiyar

Wrong and duplicate product delivered (Maitri electronics Mumbai) ^Closed

I have been by a a OLX seller. I ordered oneplus * pro second hand mobile but he delivered duplicate Samsung s*. Now he is not receiving my calls. please... help...

Mar 06, 2020 by Vijya DS

About excess ecs and other unnecessary charge (Tvs Credit Services Limited) ^Closed

This is my loan Agreement number BR****TW*******. i have completed my **months loan tenure on *feb ****. then why after completing my tenure yesterday my account got debited * times Rs.***×*= Rs.***. and in your tvs credit service app also you...

Mar 05, 2020 by Dishant Kumar

ATM machine se cash na Milne ke sambandh me (Corporation Bank) ^Closed

Sir corporation Bank ke debit card se ** January ko pnb ki ATM machine se cash nikalte time jab machine cash count karte samaye machine band ho gai aur cash nhi Mila Maine corporation Bank me complent Kar Diya lekin pnb be complent riject Kar ...

Mar 03, 2020 by Munendra Gangwar

Asking money to resolve cibil data but i have already paid all the amount 7 8 month back (Creditmantri Finserve Private Limited) ^Closed

Asking money to resolve cibil dta but i have already paid all the amount * - * month back. In other cibil check portal they are showing everything is okay, But Creditmantri portal it is still showing * accounts which are not belongs to me....

Feb 26, 2020 by Amit Kumar

Lapse of HDFC bank led to fraud (HDFC credit card) ^Closed

This is related to a fraud transaction that happened on my credit card ending ****. I stopped using my credit card in ****, however my card was still active. I moved to the US in Sept **** and did not use my card at all for a year. The card was...

Feb 25, 2020 by Riya Sebastian

Money deducted from bank account but recharge not done (mobiwik) ^Closed

I recharged the airtel mobile no. through the mobiwik firstly transaction processed & money deducted from bank detail but no detail & recharge is processed. No detail of this transaction is shown in app...

Feb 18, 2020 by Unnati shah

CREDIT CARD BLOCKED WITHOUT PRIOR INFORMATION, BILL SENT, NOT ABLE TO REACH CUSTOMER CARE (IndusInd Bank) ^Closed

My indusind credit card was blocked without prior information to me, i was embarrassed in shopping mall, the bank cannot give satisfied reply to my queries, they said card blocked due to internal policy, now they are send me bills however card...

Feb 08, 2020 by Agnik Banerjee

Credit card misused (Sbi Credit Card) ^Closed

Hi Consumer care, I request you to Lodge the complaint as below. I have been provided a credit card ending ****.. The card was misused by someone on the dates with different location as below. **/**/**** - SBI Aravakurichi ATM **/*...

Feb 08, 2020 by Mohankumar Ramakrishnan

Unable to convert transaction into EMIs (Sbi Credit Card) ^Closed

Regarding SBI Credit card My friend has taken your credit card and after few months when his outstanding was gone high he tried to call your customer care multiple times ( we have proof ) but your customer are dept did not help him to conve...

Feb 05, 2020 by Bikash kumar Sharma

HDFC bank stole my money (Hdfc Bank) ^Closed

On Sept **th, I got a notification from HDFC about Rs. *,**,*** deducted toward Amazon. I immediately reported this as a fraudulent transaction. I also got Amazon's confirmation stating that no transaction has occurred. But HDFC refused to act ...

Jan 26, 2020 by Riya Sebastian

Fraud by HDFC BANK (HDFC BANK AMRITSAR) ^Closed

The hdfc branch of Amritsar that is situated in fatehgarh shukarchak started my APY pension scheme from March **** and its been January ****,I have asked them so many times to stop this contribution scheme as by this scheme Rs *** deducted ever...

Jan 08, 2020 by Sumandeep Kaur

Wrong ATM Debit (Central Bank of India) ^Closed

I am a current a/c holder at Central Bank of India, Governorepet, Viojayawada I tried to withdraw Rs**k from Syndicate Bank ATM at Rajbhavan Road, Hyderabad on **th Nov but I did not get it. But to my surprise, I got SMS saying my Rs**k debited...

Jan 06, 2020 by ROZARIO TIRUCHUNAPALLI

Misbehavior false allegation harassment in front of public (Canara Bank Kadai Berhampore Murshidabad West Bengal) ^Closed

Ir, I,Mrs Rupa Sur Dey,a denizen of Berhampore, Murshidabad,would hereby, like to lodge a complaint against the Branch Manager, Canara Bank, Berhampore branch, Kadai. About a fortnight ago, I, along with my husband, Mr Surajit Dey, had bee...

Jan 05, 2020 by Rupa Sur Dey

Very loose service (Sbi shastri nagar) ^Closed

My return cheque didnot delivered me on time ...

Jan 02, 2020 by Shree govind motors

Fraudulent Transaction on Credit Card (State Bank Of India ) ^Closed

On *th December ****, * fraud transactions amounting to Rs. *****/- and Rs. ****/- happened on my credit card and as and when I saw the transactions alert I called customer care and informed them about the fraud and get the card blocked and did...

Jan 01, 2020 by Lakshya Agarwal

My uc not get (Sbi Bank) ^Closed

I will wrote my id but not my details and I will purchase uc *** I didn't get uc ...

Dec 01, 2019 by Karthik

Fraud by bank (Gurgaon gramin bank) ^Closed

Sir Maine gurgaon gramin bank se loan liya tha Jisko Maine bhar diya tha usi samay par bank walo ne mere se sour urja ka loan kar diya .jabki Mujhe na koi sour urja diya gaya mere sath bank ne fraud liya hai please help me...

Nov 29, 2019 by Kishan chand

HDFC debit card replacement (HDFC BANK solan) ^Closed

Dear Sir/Ma'am In July **** (**nd July ****, **th July ****),I filed a online written complaint for not getting replacement of debit card on their website. My debit card was valid upto **/** . **th July ****, I filed complaint on HDFC mail ...

Nov 29, 2019 by Ritu Sareen