File a complaint against Bank services

Banking Complaints

A bank refers to a financial institution that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash.

The Indian Banking sector is ranked 6th across the globe. With many private sector and public sector banks thriving in India, the banking industry is congruously capitalised and well-regulated by the Reserve Bank of India. The stats on market, credit and liquidity bespeak the handy preparedness to sustain any global crisis.

India is presently home to 34 banks out of which 22 are private sector banks, and 12 are public-owned banks. Multiple other Foreign Private Sector Banks are operating as part of the Indian banking sector as well. Let us take a look at the Top 5 Famous Banks in India.

Famous Banks in India

1. State Bank of India: SBI is the oldest and also the largest bank functioning in India and has been a Fortune 500 company for 14 long years. Post-Independence, the State Bank of India got enacted on 1st July 1955. It has its headquarters located in Mumbai, the financial capital of the country.

The bank has 57 Zonal centres and 14 Local centres with 85,356 branches and 59,291 ATMs pan India. SBI has a market cap of INR 2,93,218.11 crores with a market share of 23% with its presence in 36+ countries. It has been recognised as the Best Transaction Bank & Best Payment Bank in India.

Total Assets – INR 30 lakh crores
Revenue – INR 3.68 lakh crores
Number of employees – 2,64,041

2. HDFC Bank: The bank is well known for receiving first 'in principle' consent from the Reserve Bank of India (RBI) which authorised it to set up a bank in the private sector. It was founded in August 1994 given the liberalisation that took place in the Indian Banking Industry.

The bank started its operations as a Commercial Bank from January 1995. With its headquarters in Mumbai, The Housing Development Finance Corporation Limited (HDFC) functions across 2,768 towns and cities with 5,314 branches and 13,610 ATMs in India. It has a market cap of Rs.6,25,666 crores as of 2019.

Total Assets – INR 11.89 lakh crores
Revenue – INR 1.17 lakh crores
Number of employees – 98,061

3. ICICI (Industrial Credit and Investment Corporation of India) Bank Private Limited: It occupies the second place when it comes to volume of assets operated by the bank. The bank is the second largest in terms of market cap and total assets, making it the leading private sector bank in India.

ICICI was formed in 1994 with the principal aim to offer medium-term and long-term project funding to Indian businesses. The bank has its headquarters in Mumbai with its registered office in Vadodara, Gujarat. It currently has its footprint across India with 5,275 branches and 15,589 ATMs along with its presence in 16 countries outside India.

Total Assets – Rs. 13.77 trillion
Revenue – INR 1.49 lakh crores
Total employees – 82,724

4. Punjab National Bank: The Punjab National Bank, PNB is the third-largest bank functioning in India. The bank serves more than 80 million customers with 7000 branches and 10,681 ATMs, expanding its footprint to 764 cities. It currently operates from its head office located in New Delhi.

Founded in 1894 from Lahore, the bank has served eminent freedom fighters of India. It later got nationalised in July 1969. As one of the oldest banks in the country, it has a market cap of Rs. 37,411 crores as in 2019. PNB recently bagged the prestigious IBA Banking Technology Awards.

Total Assets – INR 6 lakh crores
Revenue – INR 80,512 crores
Total employees – 70,801

5. Bank of Baroda: Bank of Baroda has now become the third-largest lender of the country after it merged with Vijaya Bank and Dena Bank into a single entity. It carries a pride of 127 million customers across 21 countries and growing bigger and better day by day.

The bank operates from its main office in Vadodara and has 9,500 branches and 13,400 ATMs across India. Founded in July 1908, it has a market cap of more than 35,000 crores currently.

Total Assets – INR 11.5 trillion
Revenue – INR 91,000 crores
Total employees – 48,807

Top Banking Complaints in India

According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaints in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc.

Almost 30% to 37% of bank complaints occur due to the bank's failure to fulfill commitments and lack of fair practices. Banks reporting fraud or complaints have been on the rise more than ever before. What's more disturbing is the account holders face never-ending issues even after being connected with the banks for a long time.

Around half a million people have reported filing complaints in the last five years. From high interests to willful delay in processing payments (leading to penalties), and lack of fair practices to denial of closing accounts, banking customers are having a tough time continuing with the financial hassle.

The numbers of banking complaints see a double-digit rise in the past few years. The financial period of 2018-19 witnessed a surge of 20% in the complaints against banks. Non-adherence to fair practices saw the most number of complaints followed by issues related to pension, levy of charges, and debit and credit card issues.

1. Hidden fees
Customers feel cheated about the excessive fees and hidden charges by the banks. Most often, customers are not aware how they can choose to stay out of overdraft protection. Unexpected charges by bank remains a major issues for consumers from Bangalore, Pune, Mumbai to Patna. Reaching out to their bank is always a good idea to have a clear picture of fees and extra charges.

2. Bad customer support
This is something which every customer is concerned about. Even if the customers manage to reach out to the customer service, they don't see any credible solution. It gets quite worse when the bank employees are unable to resolve your issue. Being heckled from person to person, and being asked to wait at every desk test the best of temper.

The only solution you have is to stay calm and wait for the response from the bank to get the issue resolved.

3.Beneficiary does not get the money
This is one of the most common issues faced by banking customers in all the major cities in India like Mumbai, Bangalore, Pune, New Delhi and Kolkata. The amount gets deducted from their account, and it is shown that the transaction is successful, but it doesn’t get credited into the beneficiary’s account. EMI payers mainly lodged such complaints that the EMI would get deducted from their account but would not be credited to the beneficiary.

4. Fraudulent transaction
According to the Economic Times, there is a rise of 74% in banking frauds. Digital transactions via net banking and UPI are preferred over cash for a contactless mode of payment. But with an increase in online payments, there has been a rise in fraud cases.

Many customers complain that the money from their account has been deducted for things they have not purchased. Banks take a lot of time in addressing such complaints, and usually, customers get frustrated with the process.

5. Transaction failure
Transaction failures are very frustrating and embarrassing. When consumers are out, and they haven’t carried the cash, they will pay via net banking or UPI or ATM, but sometimes bank servers would go down suddenly, and the transaction would fail, or in some cases, the amount would get deducted, and the transaction would fail which can be misleading for both payer and recipient.

How to resolve Banking complaints?

1. First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :

State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555

2. Apart from calling customer care numbers, a customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. However, you should try submitting your complaint to the bank in writing, to keep a record of your complaint. Also, some banks have an option of filing a complaint at their website also.

3. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior official appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there are a total number of 15 Bank Ombudsman whose number can be found on the official RBI website.

The consumer has to file a complaint at the ombudsman under whose jurisdiction the bank branch is located. All the consumer has to do is write it down on paper, or send a complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.

4. Send Legal Notice:
A Consumer can send legal notices to the Bank in case it is unable to resolve his complaint. It is one of the efficient ways to handle consumer complaints legally. Check below to know how to send a legal notice to a Bank?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the Bank by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.

If your Bank is not responding to your complaint even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case against the Bank in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

There are strong chances of nothing being done against your complaint if you're not serious about it. So, if you are still left stranded with nowhere else to go then you can always file a consumer complaint at Voxya. We at Voxya, generally receive around thousands of Banking complaints in a month.

So how do we actually resolve these Banking complaints? We start a social media campaign and then send an email to the Banks to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned Bank.

Most Common Issue Reported for Banking Complaints

Fraudulent transaction

Beneficiary not credited

No Cashback

Bad customer support

Unauthorized Wallet transaction

Amount deducted but transaction failed

Harassment and disturbance (Sbi Bank) ^Open

I have been getting disturbed a lot from SBI since **.**.**** regarding transaction alerts sent to my email id that is bheemappa@gmail.com for the unknown accounts ending with ****** belongs to SBI. I have been complaining to them(SBI contact c...

Nov 20, 2024 by Bheemappa Bandikeri

Deposit not received (Binomo com trading app ) ^Open

On *th oct **** I made transaction to deposit and i transaction was successful . But I didn't receive the deposit when I ask the cs support they said transaction failed I will get refund but till now I didn't receive refund more over I have pro...

Nov 13, 2024 by Sandhyarani

Unable to withdraw my money and wrong prices on platform (BITBNS INTERNET PRIVATE LIMITED) ^Open

Bitbns is running a major scam crypto platform wherein customers are unbale to withdraw their hard earned money. Also the platform has listed wrong live prices to dupe customers...

Nov 06, 2024 by Avik Roy

Fixed Deposit money was not paid back (Adarsh Credit Cooeperative society Jodhpur) ^Open

We had done Fixed Deposit in the Adarsh Credit Cooperative Society as it was registered & was functioning properly. However, from ****, we were not able to withdraw our money back from the credit cooperative society. We had done * fixed deposit...

Nov 04, 2024 by Nitesh Sharda

Not giving my money back (Bitbns) ^Open

Hi. I had used Bitbns cryptocurrency portal to buy and sell crypto. On April **, **** I made a withdrawal request of Rs. **,** from INR wallet in the portal to my registered bank account. It had initially said a delay time-period of **-** worki...

Nov 03, 2024 by Rohit Goyal

Lost Money due to Groww app glitch (Groww App) ^Open

While I was trading (f&o) on groww app today, there was a glitch on the app and I could not sell it. The price remained fixed at a certain level and i was unable to sell. Due to which I have lost *.* lac. ...

Oct 25, 2024 by Arnab Kumar Mondal

Nb finance pvt ltd is a fraud company (Nb finance pvt ltd ) ^Open

Hi team, The above mentioned company is scamming people on pretext of providing business loan and taking money stating it is for agreement charges and once loan is disbursed it will b refunded however after making the payment they do not answ...

Oct 19, 2024 by Mohamed tanveer yousuf

The Debtor kept in the dark about the Loan Account (Canara Bank Teynampet Branch) ^Open

Respected Sir/Madam, Greetings. I had taken a loan for a project in the year ****, amounting to Rs. **,**,***/- , with an extension of Rs. *,**,***/-. The extension was paid back within a month, leaving the main amount of ** Lakhs outstan...

Oct 18, 2024 by Suresh George

Made the changes without user notification (Mobikwik App ) ^Open

Mobikwik has changes the XTRA policy without giving us a change to decide the next course of action. Because suddenly they havefrozen my asset, I incure a huge loss, becuase could not invest it simeehere elase as right opportunoties came in, b...

Oct 17, 2024 by Rajesh Kumar Thakur

LESS SETTLEMENT BY PHONEPE MERCHANT (Phonepe business ) ^Open

Hi Team, I am using Phonepe merchant account to collect clients payment. I was onboarded during an offer wherein they are offering *% transaction fee. They gave the services for free for some time. However, one i collected * lakh rupee f...

Oct 14, 2024 by Rahul Rawat

Money got deducted while depositing amount in the groww demat account (Groww nextbillion technology pvt ltd) ^Open

Hi team, I was trying to deposit **k amount in the groww demat account to invest further through UPI from my HDFC bank account on *th October around ** pm, but the transaction got failed and the amount got deducted from account , they have n...

Oct 09, 2024 by Samrat Rakshit

Money not received (Adarsh Credit Co Operative Society ) ^Open

I invested my money in adarsh credit Co operative society Ltd, but suddenly I got the news for adarsh society that company close by the government because of mis management and money divert in others members name . So I am got shocked and my al...

Oct 05, 2024 by KAILASH CHANDRA CHAUHAN

Gold not releasing (Manappuram Finance Limited) ^Open

Subject: Complaint Regarding Unlawful Retention of Gold by Manappuram Finance Dear Sir/Madam, I am writing to formally lodge a complaint against Manappuram Finance, Vegara, regarding the unlawful retention of my gold pledged for a loan. ...

Sep 28, 2024 by MINHA VP

ka amout leliya h aur return nhi kiya (Coindcx) ^Open

Mere pas coindcx company name se telegram pr msg aya aur google task review krvane lge fir prepaid tadk krvane ke liye useamount dalvaya aur withdrawal nhi diya...

Sep 24, 2024 by Garima pathak

Execution notice for court order (Indus Ind Bank) ^Open

The following banks were involved in fraud activities allowing fraudsters to carry out illegal transactions, cheating people in the name of trading. Punjab national bank @Address: *ST FLOOR, JAYLAXMI BUILDING, ABOVE UDIPI HOTEL, NEAR SURAT G...

Sep 23, 2024 by Bheemappa Bandikeri

Loan details closing (cashe app online loan service) ^Open

I have cleared entire loan, post that I have raised a request for account deletion in cashe but they are not willing to do that, and also nit given NOC for closed loan...

Sep 21, 2024 by Harish Reddy Mandadi

Aditya bitcoin trading company telegram (Aditya Bitcoin Trading Company) ^Open

Hello sir one of the telegram channel name is Aditya bitcoin trading company telegram. I got cheated by this company, they asked me to pay rs **** and said they will double it to book the slot, later they asked for more and will only receive th...

Sep 18, 2024 by Baby Jahnavi Lanka

ICICI BANK PROCESSING FEE NO REFUND (ICICI ) ^Open

I have applied for education loan with ICICI Bank, but they dint informed processing fee is non-refundable after paying the fee when we received the sanction letter only there was a update that its non-refundable, Unfortunately, our visa got r...

Sep 18, 2024 by Charan raj raj

Xtra plus amount reinvested automatically to lend without my concent (Mobiqwick ) ^Open

I made two investments on Xtra plus one of Rs ***** on **/**/**** and other of Rs. ***** on **/**/****, for both of these maturity was on **/**/**** and **/**/**** but instead of getting this amount credited to my account, it's been reinvested ...

Sep 12, 2024 by Ashish Kumar Singh

BITBNS WITHDRAWLS PENDING (Bitbns) ^Open

My fund has been frozen in the bitbns and I am not to withdraw my from bitbns. I have ****** INR in wallet and around **** Rupees of Crypto in Bitbns exchange. But Now they don't Even allow to withdraw INR. Please help I have already raised t...

Sep 10, 2024 by Kunal Puri

Case file against coin sell (Bank America ) ^Closed

I posted a enquiry fot sell coin of * rupees and some one contact me over the mail to but this After the process he asking me for pay **** for processing and i paid..then he again asked for much more money ...

Sep 09, 2024 by Bharti Singh

Account being freezed due to Zebpay KYC system issue (Zebpay) ^Closed

I completed my KYC with Zebpay when I opened an account * years ago. However recently Zebpay has requested another KYC to be completed. But everytime I attempt a kyc authorizing Zebpay to verify my Pan and Adhaar from Digital locker, my kyc is ...

Jul 11, 2024 by Arif Ahmed Patel

Withdrawal (Dafabet ) ^Closed

My username anj****. I provide my all documents in * months ** times but dafabet can't give my withdrawal ...

Jul 11, 2024 by Annu

Taxspanner com defrauded after taking payment and no response toward IT filing (TaxSpanner Span Across IT Solutions Private Limited ) ^Closed

Hi I tried to do IT filing with Taxspanner and paid Rs. **** on **-Jun-**** as per their service plan for filing. But after the payment, I started recieving mails from multiple teams asking for multiple documents/details which I am aware as IR...

Jul 04, 2024 by s muthu

Paytm bank not release my fund (PayTM) ^Closed

Mera Paytm seving account he jisame mere ***** rupaye he *sal se me Paytm customar care va Paytm customar and halp par sikayat kar raha hu par kyc ke nam par gumarehe me kaya karu...

Jun 28, 2024 by Prakashchand

Misguided Loan Application of Rs 9 Lakhs and Misrepresentation of Foreclosure Charges by Bajaj Finse (Bajaj Finserv) ^Closed

I am filing this complaint regarding my recent experience with Bajaj Finserv, which involved applying for a short-term loan of Rs. * lakhs under misleading circumstances. Initially, I contacted Bajaj Finserv seeking a loan of Rs. * lakhs for on...

Jun 14, 2024 by Vijay Krishna Asabe

Money not credited (Housing.com) ^Closed

I have transferred money through housing.com amount of ***** as per the rent payment but didn't received...

Mar 23, 2024 by Nilanjan Banerjee

Vgn chit fund cash (Vgn Jewellers Chit Fund) ^Closed

Have paid **** I have payslip books...

Mar 10, 2024 by Amardeep Singh Hayr

Amount debited from credit card but not added to wallet or refunded to creditcard (Mobi Kwik) ^Closed

On **st dec ****, Rs. *****/- (including mobikwik charges) was deducted from my American express credit card while adding cash to my wallet. But after entering verification, mobikwik showed a message that the transaction had failed and if t...

Jan 30, 2024 by Satish C

Technical Glitch in Grow App Leading to 9 Lakhs Loss (Groww App) ^Closed

I am writing to express my extreme dissatisfaction and demand immediate compensation for a significant financial loss I incurred today, January **, ****, due to a critical technical glitch in your Grow stock market app. Incident Details: ...

Jan 23, 2024 by Saurabh Goel

Harrasment by Mpokket (Mpokket App) ^Closed

I have borrowed ***** from mpokket but repayed **** but unable to pay rest of the amount due to high interest of rate.They are calling everyday and harassing my relatives.Currently ,am sort of money due to fraud in the month of July **** and lo...

Jan 10, 2024 by Monika Pal

Razor pay gateway complain (pune international school ) ^Closed

Razor pay blocked our businessa account and money our hard earned money is stuck in it from *.* months. no intitmation the company gave us and we are raising ticket no reply - we want our childresn school fees back and we knock all doors of the...

Dec 29, 2023 by Ashmeet singh

Wrong amount deducted in my account (State Bank Of India ) ^Closed

Sbi manager deducted **** Rs in my account without my permission at Main branch Kasganj **** I am holding a salary account in this branch ...

Dec 29, 2023 by Beena Yadav

Withdrawal of money not allowed (Zupee) ^Closed

I had deposited lot of money from various UPI ids and credit card to play, most of which I lost. But now I want to withdraw the remaining money which they are not allowing citing that my kyc verified name regd with zupee is different from my ba...

Dec 26, 2023 by Akshay Kumar Goel

REFUND ISSUE (Ajio) ^Closed

Its been ** days since i cancelled the product but not yet received refund of the product. Ajio customer care were saying to ask the bank...but the bank is saying that need to contact ajio...i dont know where and whom to contact. ...

Dec 25, 2023 by Harika Kancharla

Mpokket threatened for legal action (Mpokket) ^Closed

Dear Sir /Mam, I was a silver member of mpokket and due to some financial issues I couldn't pay the amount of ***** taken. They added extra charges and asking me to pay *****. I have mailed them so many times and also called them to ask for...

Dec 11, 2023 by M Gupta

Credit card bill payment failed amount Rsnot refunded Ticket I d (Mobikwik) ^Closed

Dear Sir, I had made HDFC credit card bill for card ending **** payment of Rs *,**,*** on **/**/**** using KVB netbanking Billdesk gateway but the payment got failed in the payment gateway. I had also made complaint to mobikwik customer supp...

Dec 10, 2023 by VIJAY DEENATHAYALAN

Money wrong transfer (Anuj Saini) ^Closed

TRANSFER To *************-INB IMPS/P*A/************/XXXXXXX***ICIC- IMPS***********MOAGDROMQ Data:-*/MAY/**** Total amount **** Name ANUJ Saini Mobile number:-********** account holder:-Rani Aggarwal Bank name SBI Bank no response...

Nov 25, 2023 by Ankit Aggarwal

Amount not refunded (Czcoindcx) ^Closed

I was browsing through complaints in the portal and learnt we have a similar complaint filed by Mr. Santosh Kumar Yenaduva on CzCoindcx. I too got ping on WhatsApp and asking for do part time job and given the telegram link, I followed that p...

Nov 01, 2023 by Sri Ramakiran Kumar

Withdraw my money they are not refunding my money (Zebpay Trading Company ) ^Closed

They are not refunding my money if I'm requesting them also ...

Sep 22, 2023 by Shaik nazu