How to resolve if the brand denies repairing your device?


Table of Contents
List of some common issues
Tips to increase your mobile’s and laptop’s life
Things to keep in mind before visiting the service centre
What to do next?



List of some common issues

Accidents can happen with anyone at any time. The mobile phone is the most common gadget that is prone to accidents. It is the device that needs the most repair and maintenance as well. After this, the laptop takes its place. Here are some of the common issues that these devices face-

A cracked screen is a common issue nowadays. With the mobile screen getting bigger day by day, slipping from hand is a high possibility. Even the slightest drop can damage a screen and open up a crack in it. The repairing of the screen requires technical assistance.

The regular and excessive use of power and volume buttons can damage them to such an extent where they stop working anymore. An immediate replacement of these buttons is suggested. A good and reliable enterprise can fix your device without many challenges.

Sometimes, your touch screen freezes and becomes unresponsive. If ignored, the issue might create a bigger problem in the future for your device.

Maintenance of the device is not done for a long time. The phone provides slow performance and lacks proper device health.

The issues relating to charging are now way too common. Over-heating, slow charging, battery draining too quickly are symptoms of an unhealthy battery. Try to replace the battery as soon as possible if the issue gets severe.

The most frustrating problem is your phone crashing permanently. Sometimes, factory resetting helps solve the problem, but the chance is too low to trust it.

Tips to increase your mobile’s and laptop’s life

Clean caches once a week or two to clean up more space in your device
Delete unused apps
Use low brightness and turn off GPS, Bluetooth, and others when not in use
Avoid the device from direct sun rays and direct heat from anything that can be dangerous
Keep backup of your files on cloud or drive or external hard drives
Restart your phone or laptop once in a while
Do not use the mobile phone while charging. Allow it to charge completely in one go.
If the device gets soaked, don’t turn it on until it is fully dry. Remove the battery and another part to dry it off.


Things to keep in mind before visiting the service centre

Backup all your data
Erase all the data before handing the device to any service centre
Remove the passcodes and locks, if any
Remove sim cards and sd cards if present
Check your emails frequently or visit the websites for the latest info
You will be responsible for the cost of the repair of the device.
Stay in contact with your service centre people and demand frequent updates about the gadget.

Service Centre can reject to do the repair if-
Claims for the warranty when the period is already over
Unauthorized purchase of the device
No bill is available when the device is taken to the centre for repair.


What to do next?


Use social media
Post your complaint on social media, i.e. Instagram, Facebook or Twitter, and tag the official handle of the e-commerce from where you have purchased the item. One has to wait for some time till they answer your query. Also, check whether you can directly message them or not. If yes, then message them and share the details of your order.

Send a legal notice to the e-commerce website
Hire a lawyer, ask him to draft a legal notice on behalf of you, and send it to the e-commerce website. A legal notice is written in clear-cut words (in this case, a damaged product issue), failing to which the customer can file a lawsuit against the e-commerce company.

Don’t sit and tolerate! Contact Voxya!
Voxya will always come to rescue you from scammers and fraudsters. It is an online consumer complaint forum. It enables the user to file consumer complaints against brands quickly. It helps the user in fighting against fraud and unresponsive customer service. Voxya leverages social media, business networks and legal frameworks to resolve consumer complaints in India. It also provides a solution to prepare consumer complaints in the consumer court or consumer forum.

One can file a complaint here https://voxya.com/file-consumer-complaint. There is no specific phone number or mail ID to contact Voxya. Still, if you want to talk to them, submit your details here https://voxya.com/contact-us and wait till they reach out to you.