Mobile / Laptop Complaints
Mobile phone remains one of the most successful technological advancements in recent times. We can communicate with our loved ones just by a single touch. It is estimated that nearly every individual has at least one mobile phone.
Since mobile phone are so high in demands, fraudsters have found a new way of duping people of their money. They simply create fake websites which offer ludicrous discounts such as 90% off on mobile devices. People, however, thinking that this is such a cheap deal get complacent, and place an order from these websites.
Ofcourse, the mobile phone is never delivered but all their hard earned money vanishes into thin air. Alongside mobiles, laptop is another electronic device is which quite popular among the youth. You can have access to millions of data everywhere through it. We generally shop for mobiles/laptops from E-commerce websites or shop offline. But even from the most trust e-commerce website the customer sometimes receives a defective piece.
So what can you do if you have a mobile/laptop complaint?
How to resolve Mobile / Laptop Complaints in India?
1. Contact Mobile / Laptop Manufacturer
If the product is under warranty/guarantee period then contact the company to get it replaced or repaired. The defective product will be replaced with a new one by the company. However, many companies only offer warranties as it works best for them and saves them the pain of replacing every damaged device.
In this case, the product will be not replaced, however, it will be checked upon by the technician free of cost and the faulty parts will be changed but if the damage incurred is physical, it will not be covered under warranty and you will be asked to pay for repairing the part.
However, if you are past the warranty period and incur any damage to your mobile or laptop then you should visit the authorized service center of the company. The service center have a group of people who are specialized in dealing with mobile complaints. They will take up the damaged device and will send it for repair or in some cases will issue you a new device.
This process generally takes about a week or two. Normally there are 3-4 service centers in every city. If a part is defective they will offer a replacement, but will charge your for it. However, many times it has been seen that after servicing the phone/laptop it has encountered new faults/problem and the customer service are unwilling to accept it.
2. Send a Legal Notice
If you are unable to get yur mobile or laptop fixed and are not getting any resolution then the best option would be to send them a legal notice to resolve your complaint. You should engage an experienced lawyer to send legal notice to mobile / laptop company.
3. File case in Consumer Forum
If you do not hear back from the copany after sending legal notice or if they provide you insufficient resolution then it is best to approach your nearest consumer forum. You need not require any lawyer to file a case in consumer forum. You can do it yourself. But if you do not want to take the pain then we at Voxya helps in approaching the consumer forum by preparing the case documents to file consumer forum case. So what are you waiting for? File a Complaint today!
Most Common Issue Reported for Mobile / Laptop Complaints
Complaints
Expired and old product given (Zebronics) Open
I purchased a CPU from Expert Infotech Sikanderpur Ballia Seller Shashi. Her mob no. **********. On **/**/**** they gave me an old and bad product. Not working perfectly. The main complaint Ram and Processor are expired and not capable to perfo...
May 12, 2019 by Satya Prakash Saini
Not returning my mobile (Nokia India) Open
Nokia Service Centre of Shakarpur Delhi is excessively delaying in its service delivery. The service centre is not giving my phone back. I have contacted the Nokia Customer support as well. But they are too so irresponsible. My phone is in its ...
May 10, 2019 by Sushant Kumar
Not giving proper receipts and cheating (Reliance Retail Limited) Open
I purchased a Vivo mobile phone from Reliance Retail limited *** feet road Coimbatore. I bought it by using my existing Bajaj EMI card. They have charged me extra Rs. *** as documentation charges but approaching Bajaj finance and knowing that t...
May 09, 2019 by Shobana Naveen
Delaying in the service (Nokia) Open
The service centre is not giving my phone back. I have contacted the Nokia company for support. They are not responding properly. My phone is in its warranty period. Since it is defective from the beginning. I asked for a replacement. They didn...
May 09, 2019 by Gopika dk
Mobile phone changed (Samsung) Open
References:- (a) My brother visits Samsung authorized service centre Mobile Token - ********** (b) Tele conversation – ref ********** (c) Invoice No Amazon SLKA***** I was listening from the word of the mouth that Samsung is good mobile ...
May 05, 2019 by Ranveer Singh
Ordered placed but not product received (redmi note 7 pro) Open
I have ordered a Redmi note * Pro on April ** for Rs ***** and made my payment through my paytm account. I didn't receive the product and didn't receive my payment back. When I placed the order they told me that the product will be reached on S...
May 03, 2019 by Akshay Krishna
Unsatisfied with service (Motorola Lenovo) Open
I had purchased a Motorola XT****-* moto X* cellphone on *th May ****. The phone was working smoothly until **th March ****. On **th March ****, the phone started to overheat while charging and I was unable to charge the phone. So I took it to ...
May 03, 2019 by Amritha
Faulty mobile received (Realme 2) Open
I purchased Realme* mobile through Flipkart on **-**-**** and received it on ** December **** (Handset warranty - * year). Within * months of purchase, the handset started giving hanging and display issues. I received a defective. Hence I appr...
May 02, 2019 by Aruna K Tripathy
Defective product sold and terrible customer service (Asus India) Open
An Asus Laptop was sold to me with multiple defects. Engineers could not diagnose the problem until my third visit to the service centre. Then my motherboard was replaced. While replacing they damaged my product (Physical scratch on the lid). T...
May 01, 2019 by Avijit Gupta
Defective mobile phone delivered (samsung galaxy j6) Open
I purchased the Samsung j* mobile in the month of July ****. After a few months later I faced so many problems. I visited the local Samsung care in Khanna city. They suggest me to changing the mobile speaker for voice problem. After changing th...
Apr 30, 2019 by TARSEM KUMAR
Received fake mobile phone (Radha Traders) Open
I have ordered a Samsung Note * at ***** at COD from the Radha Traders. They open OLX account in the name of Astha their phone number is +************ and their address is in Chennai. But after contacting her and speaking to her several time I ...
Apr 30, 2019 by Zabin Laishram
Laptop non repaired in warranty and replacement not received (Dell India Private Limited) Open
I bought Dell from Amazon on Jan ** with guarantee up to Mar **. It has a defect in touchpad which is created due to unnecessary replacement by Dell. Even after multiple attempts, it was not repaired and finally agree to replace on Feb **. It w...
Apr 29, 2019 by Abhinay Maheshwari
Not replacing the mobile (Mi) Open
I have purchased MI Redmi note * on **/**/** from Balaji telecom Ramgarh, Jharkhand on **/**/**. I visited the city centre Boaro- QDIGI Bokaro, Jharkhand. In my mobile, there is a problem with heating while standby. *st WXIN************* s...
Apr 25, 2019 by Manju Devi
Phone not delivered (Intex Technologies) Open
I just gave my phone to the cell tech service centre two months ago for resolving the charging problem. Initially, they said it will take **-** days to fix this because they didn't have the part. And after ** days they were giving excuses and a...
Apr 24, 2019 by RAJKUMAR M
Mobile not delivered (Ssaleshow.me) Open
I book a mobile model iPhone x and the total price of the phone was **.** dollars which I paid. But they said that our offer stock is empty and we don't have a mobile if you want to buy this product you have to give some more money. Please hel...
Apr 23, 2019 by Hemant kumar
Defective product found after opening brand new sealed box (Apple) Open
I purchased a premium Apple Product: (Apple MacBook Air **-inch Retina Display, *.*GHz Dual-core Intel Core i*, ***GB) – Color: Gold from Ezone- South City Mall, Shop No: B**, ***A, Prince Anwar Shah Road, Kolkata-****** in the evening of **t...
Apr 23, 2019 by Supreet Bhattacharjee
Package not delivered (Xiaomi) Open
I have ordered Redmi note * Pro from MI store on *th of April and It's scheduled for delivery on *th April but today is **nd of April and my product is still not delivered. Many times I raised it on Mi customer care through email and helpline b...
Apr 22, 2019 by AMIT
Laptop not delivered (Nero Electronics) Open
Two laptops were ordered and online payment was made and laptops were not delivered. Please help me....
Apr 21, 2019 by SUNAG Y K
Mobile not delivered (Xioami) Open
I ordered a mobile phone on */*/**. My order no is *****. Please help....
Apr 20, 2019 by Narendra patel
Denied of warranty (Xiaomi India) Open
I have bought a mobile device(Redmi note * Pro) in the month of July of **** and my phone is still under warranty. I got a display problem in the device. I went to Mi service centre (InfoSol). They denied me warranty because the phone has a min...
Apr 20, 2019 by Rajesh Reddy vasipalli
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's