Are you having issues while replacing your mobile/laptops?

Table of Contents
How to place a refund/replacement request?
How to get a refund/replacement if there is no answer from the e-commerce authorities?
Contact Voxya


Customers need to read every return policy, terms and conditions, and rules and regulations while ordering from the e-commerce website. The same is valid if you are purchasing any item from the offline store. Generally, customers tend to ignore these, resulting in no refund/replacement in future. Some products have a refund policy, while some do not. Customers make mistakes and do not get refunds nor replacements of the orders.
It is also the stubbornness of the e-commerce sellers and the offline retailers that they do not issue a refund or place a replacement of the product. Every product has its return and replacement policy. If the product is fragile or is consumable, then the refund/replacement policies will be different. As it’s said, don’t be ignorant while placing an order.

How to place a refund/replacement request?
Step 1 – Login to the e-commerce portal from where you have placed the order.
Step 2 – Go to orders and check whether the item is eligible for a refund/replacement or not.
Step 3 – Place a return/refund request stating the issues that you have with the product.
Step 4 – Assign the date and time of pick-up.
Step 5 – Wait for the verification processes from the e-commerce side.
Step 6 – Check the status of your return by contacting the e-commerce website.

How to get a refund/replacement if there is no answer from the e-commerce authorities?

One has to take legal steps if the e-commerce is not taking any actions or is not proceeding with the refund/replacement of the product.
Step 1 – Contact a verified lawyer and ask him to draft a legal notice on your behalf.
Step 2 – Mention the name of the company/person against whom the notice has to be sent.
Step 3 – Mention the causes/complaints/proofs that support your complaint. A proper notice should have all the facts, details, and a complete summary of the problem.
Step 4 – Ask the other party for negotiation.
Step 5 – Send the notice via registered post.
Step 6 – Keep the receipt of the letter with yourself for future references.

Make sure a legal notice must consist of the following-
name, description, address of the office or the place of residence of the addressee
name, description, address of the office or the place of residence of the sender
details of the issue
the relief claimed by the sender
a detailed explanation of the service purchased which caused all the trouble
amount to be claimed as the compensation
the time within which the addressee can resolve the issue

Contact Voxya
If you feel that the lawyer fee is too high, you can contact Voxya at any time.
Step 1 – Visit the file a complaint page here https://voxya.com/file-consumer-complaint.
Step 2 – Choose the option as suitable and write your complaint.
Step 3 – Enter your details and submit.
Step 4 – Keep a record of all the details, bills and receipts for future references.
Voxya will raise your voice and take legal action by sending notice and filing a case in the consumer forum. It has a large team of experienced and verified lawyers that will assist you in every possible way they can.