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Mobile / Laptop Complaints

Mobile phone remains one of the most successful technological advancements in recent times. We can communicate with our loved ones just by a single touch. It is estimated that nearly every individual has at least 1 mobile phone. Since mobile phone are so high in demands, fraudsters have found a new way of duping people of their money. They simply create fake websites which offer ludicrous discounts such as 90% off. People, however, thinking that this is such a cheap deal get complacent, and place an order from these websites. Ofcourse, the mobile phone is never delivered but all their hard earned money vanishes into thin air. Alongside mobiles, laptop is another electronic device is which quite popular among the youth. You can have access to millions of data everywhere through it. We generally shop for mobiles/laptops from E-commerce websites or shop offline. But even from the most trust e-commerce website the customer sometimes receives a defective piece. So what can you do if you have a mobile/laptop complaint? If the product comes under guarantee period then the defective product will be replaced with a new one. However, many companies only offer warranties as it works best for them and saves them the pain of replacing every damaged device. In this case, the product will be not replaced, however, it will be checked upon by the technician free of cost and the faulty parts will be changed but if the damage incurred is physical, it will not be covered under warranty and you will be asked to pay for repairing the part. However, if you are past the warranty period and incur any damage to your mobile or laptop then what can be done? First and foremost you should visit the authorized service center of the company. The service center have a group of people who are specialized in dealing with mobile complaints. They will take up the damaged device and will send it for repair or in some cases will issue you a new device. This process generally takes about a week or two. Normally there are 3-4 service centers in every city. If a part is defective they will offer a replacement, but will charge your for it. However, many times it has been seen that after servicing the phone/laptop it has encountered new faults/problem and the customer service are unwilling to accept it. In this case it is best to approach your nearest consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You can also move legally and opt for sending legal notice. We generally receive about 50 monthly mobile complaints and 20 monthly laptop complaints at Voxya.

Most Common Issue Reported for Mobile / Laptop Complaints

Repair issues
Bad customer support
Sound/speaker issue
Old laptop sold as new
No replacement

Complaints

  • Resolved Complaints
  • Open Complaints
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Dell Refund money for defective product (Dell) Open

I had purchased a Dell laptop back in February ****. Since then I have been receiving some or the other problem or damage of the laptop. When I bought the laptop I wasn't in premium support warranty. The laptop had faulty hinges because of whic...

Jan 20, 2021 by Rishika Dhanawade

SAMSUNG MOBILE DISPLAY PROBLEM (Samsung Mobile Phone ) Open

I bought a Samsung Galaxy M**S Sa Mobile (*GB Mirage blue) for Rs.***** from Amazon online shopping on **st September ****. After a day, the display often goes off when the call comes and goes. I called Samsung Customer Care * times. Accordi...

Jan 18, 2021 by Jobish george

Company sold me a Defected product (Lenovo ideapad) Open

I bought this laptop in march ****. as soon as I logged in saw that warranty started * days prior. Asked for the confirmation, no reply from seller or lenovo team. Then after a month of buying I started facing battery issue. Battery dropped fro...

Jan 14, 2021 by Kajal Virmani

Received damaged monitor (surecom computer indore) Open

i have ordered L.G. MONITOR FOR COMPUTER.. I RECEIVED IT **.**.**** AND AND WHEN I INSTALLED ON **.**.**** .. I FOUND THE MONITOR SCREEN IS DAMAGED... I WANT A NEW ONE.. ...

Dec 20, 2020 by kathirvel

Sub Optimal Camera on my new MacBook Air (Apple) Open

I had purchased a MacBook Air **** from iAstra store (Apple outlet), HSR layout on **-Oct-****. It was immediately noticed that the camera quality was sub optimal and totally grainy. Using the laptop even in daylight was found very difficult gi...

Nov 19, 2020 by Ajith Abraham Punnoose

Withdrawals not being transferred (Playing 11) Open

I made in total * withdrawals from the playing** app respectively :- * ) ***** * ) **** *) ***** None of them has been transferred in my bank account yet . Its been nearly ** days ....

Nov 07, 2020 by Dilmeet Singh

False commit (Lenovo India) Open

Complaint Submission Thank you for registering your complaint with us!!! Kindly add support@jagograhakjago.com and helplinejagograhakjago@gmail.com in your contact list to never miss any important email. Your complaint is registered with the...

Aug 29, 2020 by Amardeep kumar

Display related issue (OnePlus) Open

I brought Oneplus *TPro on **/**/****. From the beginning it’s display blinking, From **/**/**** it’s display became blank( not working) . Went to service centre on **/**/**** they said they will repair it within one day, they called on **...

Aug 20, 2020 by B Raghavender

Complaint against company (Mi Redmi 7 Pro) Open

I am upload all my document in his app. But reply by one assist document not upload. But I have record to upload. I have submitted invoice and EMI screen shot upload. But they ask many times. When I upload all document msg by one assist comes w...

Aug 13, 2020 by GAURAV MAHAJAN

BAD SERVICE FROM MI SERVICE CENTER (Xiaomi Mi India) Open

SINCE LAST * MONTH I AM FACING ISSUES OF LOW SOUND IN NON CALLING STATE IN MY PHONE (REDMI NOTE *S ). FOR WHICH I HAVE SUBMITTED MY PHONE FOR MULTIPLE TIMES. UNFORTUNATELY SINCE LAST * MONTH THE SAME THING IS GOING ON AS THE CONCERN DEPARTMENT ...

Aug 08, 2020 by Atuf Shaikh

Denied for the screen replacement (Xiaomi India) Open

My phone redmi note *s is under warranty and it is having screen issues, it is showing images of recently used apps i have visited customer service center and they told me there is issue with screen and they will replace it, but later they reje...

Aug 06, 2020 by Vasu garg

New Refrigerator not working (Samsung) Open

I have been running from pillar to post for the last ** days in order to get the refrigerator in working order. But I am appalled to note the complete apathy towards customer service. Once the purchase is complete, this is one of the worst serv...

Aug 05, 2020 by Navneet

Lenovo tablets not work (Lenovo) Open

my lenovo tablet not work .already repair but not work.always created problem from * feb ****.gave repair for lenovo service center .company delivered on ** jul ****.but again tablet is not work ,no start up ,not being charging .so kindly requ...

Aug 05, 2020 by kumar rakesh

Order not delivered (Projector Cart Mini Pocket Laptop One Mix Plus Yoga Laptops) Open

View order (#****) to projector-cart.myshopify.com ordered on **-*-**** it has received till today please refund my money...

Aug 05, 2020 by vijay v haldankar

No notification regarding my mini pocket laptop ordered on money paid at same time atpm When will (Onemix 1 s Yoga laptops) Open

No message regarding when my gadget will be send to me ? No ,order traking link provided to know status of order. ORDER ID **************...

Aug 01, 2020 by Dr Ajey Shinde

Bad service and impulsive behaviour (Hp ) Open

We went for some keys issue on my laptop keyboard... The person there at hp world told us that he will confirm from the company that it will give us free service or not because its * year gurarantee is now ** months old and he said that if keyb...

Jul 31, 2020 by Sanyam jain

Mini Pocket Laptop 256 GB OneMix Plus Yoga Laptops 7 inch Intel RAM PCIe SSD Windows 10 Touch S (PROJECTOR CART gmail com ) Open

Order Summary Order Id: ************** Amount: INR ****.** Paid on: ** Jul ****, **:** PM CashFree Reference Id: ********* I have placed order for Mini Pocket Laptop(*** GB ) OneMix *s Plus Yoga Laptops * inch Intel ****Y *G RAM PCIe SSD W...

Jul 30, 2020 by C V Krishnan

Motherboard and battery of Mac damaged due to duplicate charger (United Telecom) Open

I had purchased a Mac adaptor from United Telecom in Nepeansea Road on * June ****. * weeks ago my laptop stopped working and the technician informed me that the motherboard and battery were spoilt due to the fake adaptor. I informed the store ...

Jul 30, 2020 by Priti Pandya

fraud transaction done by some cheat person (Phone) Open

Somebody called me for selling me a bycyle at cheap rate and called me to pay rs **** on account of Omveer Singh Account No. ************ IFSC Code PYTM******* After paying he switched off the mobile, i tried to cancle the transaction on pa...

Jul 26, 2020 by PRASHANT RANA

2020 Macbook Pro (Apple) Open

Bought new Macbook pro and screen start coming out on ** day. No support and service center asking to pay another **,***/- after paying the cost of original product....

Jul 26, 2020 by Praval Sharma

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Apple Macbook Pro Display Issue (Apple) Closed

My Apple MacBook Pro **.*" with Touch Bar, purchased in Nov-****, also added with Applecare Protection Plan (APP) and covered under warrant till Dec-****. Display started having vertical lines and These lines are growing over time. Laptop w...

Oct 04, 2020 by Vijay Agarwal

My phone is facing severe network issue Not getting regular security updates I m suffering this from (Oppo ) Closed

Network issue...

Aug 23, 2020 by Sedhubaskaran

Samsung mobile under warranty but refusing to replace or repair (Media Mobile Agra) Closed

Samsung mobile purchased in June **** but there is problem in camera. On submitting to service center, they are demanding Rs.**** for repairing. ...

Aug 20, 2020 by Ahibaran Singh

Damaged Laptop (Dell Computers) Closed

No any reply or response from the Croma _ Vadodara ( Centre sqaure ) about Dell laptop which I purchased. Laptop hinges open with body defective after purchased of * days. Croma has not taking any resposibility about customers. ...

Aug 05, 2020 by MEGH JIGAR SONI

Phone not delivered after deducting money Its a fraud company Please remove from google (Stockcut) Closed

Phone not delivered after deducting money .Its a fraud company.Please remove it from google search....

Jul 29, 2020 by Peter

Phone not repaired (Samsung Galaxy) Closed

its been ** days phone is not working and in warranty period.. they promised me to solve issue within week .but they are not proceeding next....

Jul 28, 2020 by Veeranagouda Patil

Web Cam Problem Unresolved in Laptop inspite of Repetitive Followup (Dell) Closed

We are using a Dell Inspiron Laptop which is under onsite Service Warranty , the Web Cam of the Laptop is not working and we have raised several complaint requests at official Dell Customer Care . Problem is still unresolved I have wasted Hours...

Jul 22, 2020 by Mohit Tandon

Apple Macbook pro faulty screen (Apple) Closed

I have a Macbook Pro **** **inch with touch bar and it shows black line at the bottom of the screen. It is a manufacturing default and apple is asking me to pay ***** for a screen replacement. ...

Jul 16, 2020 by Vatsal Agrawal

Pls enable module (Asus) Closed

Asus zenfone max pro* Model ASUS_X**TD IMEI No *************** *************** Sir please enable the camera*Api module in my mobile.Thanking you....

Jul 08, 2020 by Nachimuthu Devendran

Package not delivered (Real Me ) Closed

The package is not delivered and has been returned to them..still refund is not credited...

Jul 07, 2020 by Teja Balla

Replacement issue (Hp Laptop) Closed

I ordered Hp laptop on * June **** and got delivery by * June **** but it was defective, it's microphone was not working. I complained about this the same day. After writing many mails, Reliance digital issued a replacement on ** June **** but ...

Jul 04, 2020 by Sujit Biswas

Under paid discount INSTEAD OF 25 GIVEN 15 (CALCIMAX TABLETS 15) Closed

I HAVE ORDERED CALCIMAX K* FULL BOX AS PROMISSED **% WHEN I GOT DELIVERY I SAW THEY HAVE GIVEN **%. I CALLED ************ AND TALKED TO KAVITA AT *.** PM. SHE ASK ME TO HOLD AS SHE IS CONECTING ME TO SENIOR I HOLD THE PHONE FOR ** MINUTES THEN...

Jul 04, 2020 by MADHU. CHANGRANI

Damaged product delivered (OnePlus 7 t pro) Closed

I have ordered one Magnetic Case for my OnePlus *T Pro mobile by looking at the advertisement on Instagram on **th June with COD option. The product got delivered on **th June and when I opened the packaging the case was damaged from backside a...

Jul 02, 2020 by Kapil Sharma

Package not delivered (Realme) Closed

Amount didn't refunded...

Jul 02, 2020 by B Ganesh Naidu

Replacement not delivered no help from customer care (Mi) Closed

Received the product on *th june, submitted it to mi service center for replacement on *th june, after filling * complains against the service center that were denying replacement. its not been almost a month and no one i ready to tell me about...

Jul 01, 2020 by Sahaj Mathur

Money Refund Issue (Lenovo ideapad) Closed

We bought a lenovo ideapad **W***D*IN laptop from reliance digital on **th of june . It's having a **wh battery . As per reliance the battery backup should last upto * hours but it drains within * hr * mins . We demanded for replacement but ou...

Jul 01, 2020 by Jyotirupa Panda

Regarding customer care service (coolpad cool 3 plus) Closed

For the last few days, my coolpad cool * plus mobile has been having a touching problem. Mobile phone is in warranty period. I called the customer care centre repeatedly but no one picked up the phone. Even I put a complaint on coolpad's websit...

Jul 01, 2020 by Mahavir Jain

Phone got Bricked (Mi) Closed

My Redmi Note * pro was stucked on the Mi Logo. I visited the service centre & they told me to change the Motherboard which will cost around *k. When I asked about the reason for the problem. The Manager told me "ye toh hojata hai, bhar see kra...

Jun 30, 2020 by Namit Kumar

Package not delivered (Onepluscases.in) Closed

I had ordered a back cover for my OnePlus * on **/**/**** ( order no. *****). The product was to be delivered within *-* business days but I haven't received the package. Moreover, the website www.onepluscases.in hasn't been functioning from **...

Jun 30, 2020 by Binyamin Bangalath

Online fraud by yatayat home co in (Stay at home co in) Closed

I ordered a airtel *g hotspot device from www.stayathome.co.in on **th June-**. I got a message ,your order is confirmed, the display h detail will be shared in ** hours.but till date no response. How this cheat company can be on top of adds...

Jun 30, 2020 by Lalitmohan



Resolved


"Number of times I tried to get a refund from OYO but they did not bother. But after I approached Voxya, they nicely handled the matter and I got my refund."

Samit Brahmachari
Complaint filed against: OYO Hotels


Resolved


"Ontheshop refunded my money. I am very impressed with the service provided by Voxya. They have resolved my issue as soon as possible. Thanks for your support."

Debalina Ghosh
Complaint filed against: OntheShop


Resolved


"With umpteen number of follow ups through multiple communication mechanisms, my issue was not resolved. Voxya helped me to get my refund in just one day!"

S Harish
Complaint filed against: Xiaomi Mobiles


Resolved


"I am very satisfied with Voxya. I got a call from Swiggy that they have initiated the refund for the misplaced order and that they are apologetic about it."

Shruti Karanth
Complaint filed against: Swiggy


Resolved


"It was very hard to get response from share advisory company but legal notice from Voxya made them to refund the full amount along with Rs.100,000 compensation!"

Vasanthkumar K
Complaint filed against: Profit Aim Research


Resolved


"The Legal Notice is a very efficient tool to make large organizations listen to your complaint and respond sensibly. I have received a full refund for my order."

Kaushik Mandal
Complaint filed against: Pepperfry.com


Resolved


"Awesome and kudos to the team, I am feeling blessed to have someone to hear and resolve our issues."

Manpreet K
Complaint filed against: Zomato


Resolved


"The social media sharing helped me a lot. I am thankful to Voxya for helping me. Thanks"

Kshitiz
Complaint filed against: Samsung


Resolved


"Its wonderful to have Voxya for resolving complaints for unsatisfactory services provided by the companies. My complaint has been resolved. Thank you so much!"

Jyoti Chaudhari
Complaint filed against: ClickOurStore


Resolved


"Thanks a lot, Voxya. The refund has been credited to my account together with an additional 5% amount as compensation."

Aman Verma
Complaint filed against: Flipkart


Resolved


"I'm thankful to team Voxya for their instant help & support. I got reply from Shinehunts which I was not getting earlier. I will recommend this useful platform."

Abhilasha Bajpai
Complaint filed against: Shinehunts


Resolved


"Thanks Voxya team, because of your support I was able to reach concern persons to resolve my disputed case with multiple stakeholders."

Kushal Prahladbhai Prajapati
Complaint filed against: PayTM


Resolved


"Many thanks to the Voxya team. I got my refund on 14th Aug 2019. Thank you very much once again to get my refund in just 8 days!"

Jyotiranjan Pradhan
Complaint filed against: Club Mahindra Holidays


Resolved


"Thanks VERY...VERY MUCH VOXYA. With your help, I got the immediate response from the party and the issue resolved in no time."

Deba Prasad Mohanty
Complaint filed against: Razorpay


Resolved


"Thanks a lot for solving my problem, Voxya. I have received my refund from Flipkart."

Nirmala Mary
Complaint filed against: Flipkart


Resolved


"Thankful to Voxya. As soon as the company received the legal notice, they contacted me and refunded my money taking back their items."

Purushothama N
Complaint filed against: Max Serve Solutions Pvt Ltd


Resolved


"Bajaj Finserv refunded my amount. Voxya, thank you for your support."

Kantharaju HS
Complaint filed against: Bajaj Finserv


Resolved


"Thank you Voxya for your help and support. I got my refund from Club Mahindra."

Chaturbhuj Singh
Complaint filed against: Club Mahindra Holidays


Resolved


"Thank you so much Voxya I am fully satisfied. I appreciate your work, it's amazing."

Prince Kumar
Complaint filed against: Amazon


Resolved


"The company received the Legal notice and called me up to settle. They agreed to refund the amount. I thank Voxya for helping me resolve this issue."

Vijayasimha Ajarananda
Complaint filed against: Robu.in


Resolved


"I spoke 20 times with the Cleartrip but the problem was not solved. But after sharing the social media campaign, they responded positively & refunded."

Tangella Mallikarjuna Raju
Complaint filed against: Clear Trip


Resolved


"Rs.30000 refunded by the company. I am extremely happy with Voxya service and I wish you will keep on providing such service to people whoever struggling."

G Rajendra Prasad
Complaint filed against: Investment Reasearch Advisor


Resolved


"Thank you Voxya. Your efforts and help towards society and people like us are appreciated."

Rohit Kumar
Complaint filed against: Swiggy


Resolved


"Complaint is resolved. Thanks, Voxya. I got my applicable refund after a long time."

MOHIT SONI
Complaint filed against: Yatra


Resolved


"The amount has been refunded by OYO. Thanks for your service. I rate it excellent."

Nithin Das
Complaint filed against: Oyo Hotel


Resolved


"I am very happy that I contacted voxya.com for my problem. They helped me in getting my refund from Amazon in a very short period of time."

Abhishek Yadav
Complaint filed against: Amazon.in


Resolved


"The issue is resolved and Cheque received from Airtel. Thanks for helping me in this issue highly appreciated!"

Raja Rajangam
Complaint filed against: Airtel Digital Tv


Resolved


"I had issues with a refund from Yatra. Then I registered my complaint at Voxya and within few weeks I got my refund without contacting Yatra again."

Naveen R Kumar
Complaint filed against: Yatra.com


Resolved


"A big and a loud thank you to Voxya. I was in doubt whether my vehicle will get registered or not. It was not possible to get this done without you people."

Mohammed Siraj Ali
Complaint filed against: Jasper Industries


Resolved


"Thank you so much Voxya I am fully satisfied with your quick service."

Avinash Kumar
Complaint filed against: Swiggy


Resolved


"Within three days of registering my complaint, Airlines responded and arranged for the refund. I am grateful to Voxya for getting my problem solved."

TCS Prasad
Complaint filed against: Spice Jet


Resolved


"With Voxya I was able to handle a very difficult company. Thank you Voxya for helping me realize the power of consumer to speak up and get action!"

Sushil Mathew
Complaint filed against: Hathway Broadband Internet


Resolved


"I am fully satisfied with Voxya as it resolved my issue within 1 day. There is also an option to consult a lawyer at a very nominal price. Thanks Voxya."

Darshan Kumar Patel
Complaint filed against: OYO Rooms


Resolved


"My new mobile had problem and company refused to repair it but my problem was resolved through Voxya. Thank You Voxya."

Prabhakar Chaturvedi
Complaint filed against: Flipkart


Resolved


"*** VOXYA *** you are simply amazing. The common man needs you. Good job guys! "

Rakesh Shinde
Complaint filed against: Swiggy


Resolved


"My complaint was resolved quickly within 30 days. Voxya thanks a lot, my matter has been solved yesterday. So, I am highly thankful to you."

Mannu Datta
Complaint filed against: Tatasky


Resolved


"I am very satisfied with voxya team. Voxya is doing great job for consumers. My complaint was resolved with top priority. Thanks once again voxya."

Asif Belim
Complaint filed against: OYO Rooms


Resolved


"I posted a complaint at Voxya and then posted the link on Pepperfry's Facebook page. I got a call from Pepperfry CEO office and they initiated a refund quickly."

Anubhav Guha
Complaint filed against: Pepperfry


Resolved


"Thank you Voxya and team. My issue was resolved. I have been satisfied with your quick action."

Prasanth Didla
Complaint filed against: Delhivery


Resolved


"Voxya helped me to resolve the issue with PhonePe and I was able to receive my money back. Thanks team."

Hiteshbhai Jodhani
Complaint filed against: PhonePe


Resolved


"A lot of thanks to Voxya. I got my refund today. Moreover, the company called for an apology too."

Zeeshan
Complaint filed against: Labbaik Umrahs


Resolved


"I was waiting for my money for long. But Voxya sent Legal Notice to Wisdom Jobs through an Advocate and I got money within 3 weeks. Thanks for the support."

Syed Shabeer
Complaint filed against: Wisdom Jobs


Resolved


"I have been satisfied with the service provided by Voxya. My issue was resolved within hours of posting my complaint. Thank you voxya."

Raunak Surana
Complaint filed against: Swiggy


Resolved


"Thanks to Voxya, I have got the refund back from Byjus :)"

Mohammad Ashfaque
Complaint filed against: Byjus


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