Mobile / Laptop Complaints
Mobile phone remains one of the most successful technological advancements in recent times. We can communicate with our loved ones just by a single touch. It is estimated that nearly every individual has at least 1 mobile phone. Since mobile phone are so high in demands, fraudsters have found a new way of duping people of their money. They simply create fake websites which offer ludicrous discounts such as 90% off. People, however, thinking that this is such a cheap deal get complacent, and place an order from these websites. Ofcourse, the mobile phone is never delivered but all their hard earned money vanishes into thin air. Alongside mobiles, laptop is another electronic device is which quite popular among the youth. You can have access to millions of data everywhere through it. We generally shop for mobiles/laptops from E-commerce websites or shop offline. But even from the most trust e-commerce website the customer sometimes receives a defective piece. So what can you do if you have a mobile/laptop complaint? If the product comes under guarantee period then the defective product will be replaced with a new one. However, many companies only offer warranties as it works best for them and saves them the pain of replacing every damaged device. In this case, the product will be not replaced, however, it will be checked upon by the technician free of cost and the faulty parts will be changed but if the damage incurred is physical, it will not be covered under warranty and you will be asked to pay for repairing the part. However, if you are past the warranty period and incur any damage to your mobile or laptop then what can be done? First and foremost you should visit the authorized service center of the company. The service center have a group of people who are specialized in dealing with mobile complaints. They will take up the damaged device and will send it for repair or in some cases will issue you a new device. This process generally takes about a week or two. Normally there are 3-4 service centers in every city. If a part is defective they will offer a replacement, but will charge your for it. However, many times it has been seen that after servicing the phone/laptop it has encountered new faults/problem and the customer service are unwilling to accept it. In this case it is best to approach your nearest consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You can also move legally and opt for sending legal notice. We generally receive about 50 monthly mobile complaints and 20 monthly laptop complaints at Voxya.
Phone lagging issue (Honor ) Open
Phone purchased on **/Aug/****. From day *, it is having lagging issue. ...
Oct 25, 2019 by Shorya Tiwari
Phone not repaired (Realme) Closed
I purchased my realme c* device a few months ago and lately the screen had become unresponsive. So I decided to give it in the service centre. But what they did was resetting the phone instead of repairing the phone's display or something....
Oct 01, 2019 by Realmeisshit
Parts unavailability Phone too slow/hanging (Nokia India(hmd Global)) Open
IMEI* - ***************/** I trusted Nokia again and brought one Nokia *.*Plus on **.**.**** from Jodhpur. After couple of weeks the phone felt to be lot slow and at times hanged as well(only calling and professional apps installed, no g...
Sep 09, 2019 by Mahender Choudhary
Non cooperative customer service by Samsung India (Samsung) Open
On **/**/**** I purchased one Samsung Galaxy A ** handset from a local mobile store. On **/**/**** I saw some disturbance on that particular handset. Accordingly, on **/**/**** first I went to that local mobile shop after examining the handset....
Sep 08, 2019 by Anupam Khamaru
Samsung is not giving me my mobile (Samsung) Closed
My Samsung S* screen was not working. I give it to the service centre. They said they will repair it within * days but all the time they are saying just one more day, * more days. But now it's ***+Days* but they haven't repaired it. If I check...
Sep 05, 2019 by Dinesh Chandwani
Failure of samsung India to redress my grievance/complaint (Samsung) Open
To: Head Sub: Failure of SAMSUNG INDIA to redress my grievance/complaint Ref: Model No.WW **M***KMA, Product Sl. No.**UD*PBJ******R Date of Purchase **-**-****, C/M No.*** Sir/Madam, In inviting a reference to above, ...
Sep 04, 2019 by Manijyoti Baruah
Formatted my phone without prior concern (Xiomi India) Closed
I went to the service centre to get my speakers repaired. They formatted my phone and I am left with no data. I have lost all of my important data. The service centre employees didn't tell me anything about it. Just a mistake has put me in grea...
Sep 04, 2019 by Pragya
Samsung Galaxy A50 not working and locked (Samsung) Closed
I have bought Samsung galaxy A** through Ashapuara Sales & Service on June **** which is automatically locked and not working. Not displays any menu however rings came but not attended due to screen locked. Please resolve my issue....
Sep 04, 2019 by Bharat Desai
Damage product received (Dell) Open
I bought Dell laptop through Dell vendor compuindia (GNG electronics Pvt Ltd Chennai GST **AADCG****E*Z*). I complain *-* time but every time horrible and pathetic response. Due to my continues complain last week his engineer visit my house an...
Sep 03, 2019 by JAYPRAKASH
Met with the accident (Rapido) Open
I want the claim for my smartphone and laptop that is broken by their driver in the accident as they are not giving me the claim for the smartphone and I want the claim for the same. Please help me....
Sep 03, 2019 by Ujjwal aggarwal
Mobile service issue (Samsung) Closed
I have purchased a mobile phone worth rupees *****. After using * month its display has gone brownish but the service centre executive refusing to repair it although my phone is in warranty period. They are saying mobile is damage because of fa...
Sep 03, 2019 by Balam pujari
Need to exchange this phone (Xiaomi India) Closed
Actually, I have purchased mi A* phone yesterday I got it and there is a problem with this phone. Sometimes automatically screen goes off and automatically phone restarted. So that I don't want to use this phone and as well many of the features...
Sep 02, 2019 by Ravi Singh
Regarding service centre (Redmi) Closed
Customer care fooled us. Charged **** Rs. changed the part without informing us. After repairing the phone becomes worst. It stopped working. The service centre denied giving any paper or receipt. The incident is of Patna, Bihar....
Sep 02, 2019 by Rupam Sharma
Refund my amount (realme x) Open
Maine realme X * aug ko order kiya tha. Meri customer chat pr baat hui. Unhone kaha tha * Aug ki delivery ho jayegi but hui nhi. Site pr ye likha aa gya ki * Sep ko khulegi site nhi to ** working days mai payment aa jayega but payment nhi aaya....
Sep 01, 2019 by Prateek arora
MI Redmi Note 5 Pro not working in warranty period (Mi) Open
I purchased a new MI phone (IMEI- ***************, ***************) on **/**/**** but since I had another phone I did not start using it immediately. I started using it for * month. The phone worked well for a few days but then it automatically...
Aug 31, 2019 by Neeraj Kumar Sharma
Regarding service of mobile (Nokia Care) Open
In Nokia care I have submitted my mobile on **.**.****. They assured me that the mobile will be in operating condition by **.**.****. That, even on **.**.**** failed to deliver mobile and ask for another ** days due to which I could not do my ...
Aug 31, 2019 by Prabhat kumar
Mobile damaged by service centre people (Honor ) Open
i am using honor ** lite mobile, my mobile display was suddenly not working, there is no external damage, i given my mobile to honor authorized service center on **-**-**** anantapur that is kamal communications, municipal complex, near tower c...
Aug 31, 2019 by Gujjala vijaya kumar
Lenovo K8 note motherboard failure (Lenovo Mobile Com Ltd) Open
I bought this lenovo K* on launch on ** Oct ****, ***** on Amazon, last month my phone started getting off and on itself, i took it to service centre and they inspected and reported that mother board is gone and i have to pay ***** to get it do...
Aug 31, 2019 by S K Sahiruddin
Made my mobile dead (Techyuga) Open
I gave my mobile phone for repairing, in my mobile only had network issue. Once I submitted they told me within one week we will let you know the update is it possible or not but after one week I did not received any updates from them. I emaile...
Aug 30, 2019 by Gopal Biswas
