Mobile, Laptop Complaints- Mobile, Laptop Reviews

Mobile / Laptop Complaints

Mobile phone remains one of the most successful technological advancements in recent times. We can communicate with our loved ones just by a single touch. It is estimated that nearly every individual has at least 1 mobile phone. Since mobile phone are so high in demands, fraudsters have found a new way of duping people of their money. They simply create fake websites which offer ludicrous discounts such as 90% off. People, however, thinking that this is such a cheap deal get complacent, and place an order from these websites. Ofcourse, the mobile phone is never delivered but all their hard earned money vanishes into thin air. Alongside mobiles, laptop is another electronic device is which quite popular among the youth. You can have access to millions of data everywhere through it. We generally shop for mobiles/laptops from E-commerce websites or shop offline. But even from the most trust e-commerce website the customer sometimes receives a defective piece. So what can you do if you have a mobile/laptop complaint? If the product comes under guarantee period then the defective product will be replaced with a new one. However, many companies only offer warranties as it works best for them and saves them the pain of replacing every damaged device. In this case, the product will be not replaced, however, it will be checked upon by the technician free of cost and the faulty parts will be changed but if the damage incurred is physical, it will not be covered under warranty and you will be asked to pay for repairing the part. However, if you are past the warranty period and incur any damage to your mobile or laptop then what can be done? First and foremost you should visit the authorized service center of the company. The service center have a group of people who are specialized in dealing with mobile complaints. They will take up the damaged device and will send it for repair or in some cases will issue you a new device. This process generally takes about a week or two. Normally there are 3-4 service centers in every city. If a part is defective they will offer a replacement, but will charge your for it. However, many times it has been seen that after servicing the phone/laptop it has encountered new faults/problem and the customer service are unwilling to accept it. In this case it is best to approach your nearest consumer forum. We at Voxya help in approaching the consumer forum by preparing the case documents. You can also move legally and opt for sending legal notice. We generally receive about 50 monthly mobile complaints and 20 monthly laptop complaints at Voxya.

Most Common Issue Reported for Mobile / Laptop Complaints

Repair issues

Bad customer support

Sound/speaker issue

Old laptop sold as new

No replacement

Denied of warranty (Xiaomi India) ^Open

I have bought a mobile device(Redmi note * Pro) in the month of July of **** and my phone is still under warranty. I got a display problem in the device. I went to Mi service centre (InfoSol). They denied me warranty because the phone has a min...

Apr 20, 2019 by Rajesh Reddy vasipalli

Faulty replacement product (Apple) ^Open

I purchased an iPhone X on *rd April ****. with the value of Rs. *****. The device encountered some heating issues due to which it was submitted to the iQor service centre on **th March ****. The product was replaced as per Apple policy but the...

Apr 20, 2019 by Harsh Singh

Denying the service on the basis of false basel (Jeeves Consumer Services Pvt. Ltd. ) ^Open

I had purchased an ASUS brand mobile handset with the following details: Asus Zenfone Max Pro M* (Black, ** GB) *. [IMEI/Serial No: **************, ***************. I bought an 'Accidental Damage Protection Plans' from 'JEEVES' as well along wi...

Apr 20, 2019 by Saurabh Arora

Received slant mobile (Mi Xioami) ^Open

Tax Invoice #******* I ordered MI A* * GB RAM ** GB ROM BLACK- ( IMEI/ SN: *************** ). I purchased MI A* online from the official website on **th April ****. I received delivery of phone by **th April ****, thanks for early delivery. ...

Apr 19, 2019 by Loknath salla

Manufacturing defect in the phone (Apple iphone x) ^Open

I am a hardcore Apple fan. I used to upgrade my iPhone with every new launch. A couple of days back I went to replace my current iPhone X with new iPhone XS. They verified my iPhone X and told me that it is damaged and defective piece and they ...

Apr 19, 2019 by R RADHAKRISHNAN

Cashback not given (Samsung) ^Open

I purchased a Samsung Galaxy Note *. Terms and conditions laid out that cashback of INR **** would be given. It is not being given....

Apr 18, 2019 by Kevin Darji

Didn't give bill for the servicing mobile (Sri Vinayaka Mobile service) ^Open

I gave mobile for the repair where he charged Rs. ****. I made a card payment. But even after multiple requests, the shopkeeper denied to provide the bill and abused in bad words. He said that he cannot give a bill even if we complain to the ne...

Apr 16, 2019 by Krishnamurthy K N

Earphone replacement problem (Motorola Service Center ) ^Open

** days ago I went to the Motorola service centre Agra. They told me to come after ** days. After ** days when I went there, they told me the same story come after ** days....

Apr 16, 2019 by Aman chauhan

Mobile not delivered (Emi bazaar) ^Open

Amount deducted on * Apr still product not delivered. Please do the needful....

Apr 16, 2019 by Pugazhenthi

Face ID unlocking with multiple people (Apple iPhone XS max) ^Open

I have brought an apple iPhone xs max last year and this phone has a special feature face id unlock for mobile. On this phone I have set my face id to unlock the mobile and notes, WhatsApp, google pay etc for many personal data. Recently one of...

Apr 16, 2019 by Vignesh

Laptop damage due to the bus turn (Lenovo) ^Open

I came from my hometown and after reached Indore I was waiting for my ola on Rajendra Nagar Naka between * pm to *:** pm suddenly the charted bus came there and took turn near Rajendra Nagar bridge and this bus moved upwards on my luggage bag ...

Apr 15, 2019 by Harshita Vani

Memory card not supported (Samsung) ^Open

Received a duplicate memory card of ** GB. Not supported in every mobile and laptop. Please refund my money otherwise deliver the original memory card....

Apr 15, 2019 by Shubham pote

Wrong phone model delivered (Realme) ^Open

I ordered Realme * (* GB ** ROM) but the company delivered me Realme "* But * GB RAM ** ROM". Please help me....

Apr 14, 2019 by Vaibhav D. Raut

Not repaired my phone in warranty (Redmi Xioami) ^Open

My Redmi y* phone was damage on ** Feb ****. My phone is in warranty for seven months more. On ** Feb **** I visit the Redmi service centre but service not repair my phone and not replace it. Please help me....

Apr 13, 2019 by Manpreet singh

Phone got locked automatically after software update (Motorola Mobile) ^Open

Yesterday night I updated my phone and today morning when I woke up it prompted me to restart the phone. I did then the pin I enter it shows incorrect pin. I'm entering the correct pin. I talked to their officials. They advised me to reset th...

Apr 11, 2019 by Subham Saraf

Purchased laptop not working (Acer) ^Open

I purchased Acer i* Laptop from Galaxy Computech Private Limited on dated ** March **** but I have not used this laptop a single day. Now I want to return the laptop and refund my money....

Apr 10, 2019 by Unitech

Sound problem in motorola mobile (Motorola Mobile) ^Open

...

Jan 30, 2019 by yogesh kumar tyagi

Samsung J8 Warranty Denial (Samsung Mobiles) ^Open

My Samsung J* screen stopped working from *st Jan ****. I visited the service center on *th Jan ****. After opening it Technician claimed that its water damage and they can not cover the repair in warranty. I also tried calling the call center ...

Jan 24, 2019 by Tushar Shripad Narlawar

Dell didnt deliver my headphones which was free with the laptop I purchased (Dell India Private Limited) ^Open

I was promised a Sennheiser earphone worth Rs. *****/- when I purchased the laptop. They didn't send any headphone with the package and said it was not their fault as the headphone had to be registered. The important point is this: - T...

Jan 23, 2019 by Prashant Trivedi