Mobile / Laptop Complaints
Mobile phone remains one of the most successful technological advancements in recent times. We can communicate with our loved ones just by a single touch. It is estimated that nearly every individual has at least one mobile phone.
Since mobile phone are so high in demands, fraudsters have found a new way of duping people of their money. They simply create fake websites which offer ludicrous discounts such as 90% off on mobile devices. People, however, thinking that this is such a cheap deal get complacent, and place an order from these websites.
Ofcourse, the mobile phone is never delivered but all their hard earned money vanishes into thin air. Alongside mobiles, laptop is another electronic device is which quite popular among the youth. You can have access to millions of data everywhere through it. We generally shop for mobiles/laptops from E-commerce websites or shop offline. But even from the most trust e-commerce website the customer sometimes receives a defective piece.
So what can you do if you have a mobile/laptop complaint?
How to resolve Mobile / Laptop Complaints in India?
1. Contact Mobile / Laptop Manufacturer
If the product is under warranty/guarantee period then contact the company to get it replaced or repaired. The defective product will be replaced with a new one by the company. However, many companies only offer warranties as it works best for them and saves them the pain of replacing every damaged device.
In this case, the product will be not replaced, however, it will be checked upon by the technician free of cost and the faulty parts will be changed but if the damage incurred is physical, it will not be covered under warranty and you will be asked to pay for repairing the part.
However, if you are past the warranty period and incur any damage to your mobile or laptop then you should visit the authorized service center of the company. The service center have a group of people who are specialized in dealing with mobile complaints. They will take up the damaged device and will send it for repair or in some cases will issue you a new device.
This process generally takes about a week or two. Normally there are 3-4 service centers in every city. If a part is defective they will offer a replacement, but will charge your for it. However, many times it has been seen that after servicing the phone/laptop it has encountered new faults/problem and the customer service are unwilling to accept it.
2. Send a Legal Notice
If you are unable to get yur mobile or laptop fixed and are not getting any resolution then the best option would be to send them a legal notice to resolve your complaint. You should engage an experienced lawyer to send legal notice to mobile / laptop company.
3. File case in Consumer Forum
If you do not hear back from the copany after sending legal notice or if they provide you insufficient resolution then it is best to approach your nearest consumer forum. You need not require any lawyer to file a case in consumer forum. You can do it yourself. But if you do not want to take the pain then we at Voxya helps in approaching the consumer forum by preparing the case documents to file consumer forum case. So what are you waiting for? File a Complaint today!
Most Common Issue Reported for Mobile / Laptop Complaints
Complaints
Worst company, fraud, poor service and no accountability (Lenovo India) Open
I ordered a laptop on **th of July ****. Their website doesn't have proper tracking id. They reply mails and with too copy paste content after * days. None of their contact numbers actually takes you to talk to a human. All of them are computer...
Aug 12, 2019 by Devesh
Wrong preorder sent by vivo (Vivo India) Open
I had preordered one phone Vivo s* Diamond Black from Karan enterprise súper market Near Lall Market gate Gangtok east-Sikkim but didn't get the exact ordered phone. I got Vivo s* phone skyline so-called retailer. They are denying for exchange...
Aug 10, 2019 by Bhupen Pradhan
Mobile not rectified in warranty period (Motorola Mobile) Open
I purchased a mobile from Motorola online. Just after one month, it starts problem like keep on restarting. I approached the Motorola service provider at Alwaye. There I was sitting in their office * hrs and told they can't repair the battery ...
Aug 09, 2019 by K.sajikumar
Damaged my product (Dell India Private Limited) Open
Purchased Dell Inspiron **** laptop on **th November ****. Product service tag no. **HKYN* Got the worst customer service with Dell. People here are to make fool out of others in every way possible. I faced an issue on July **** registered a...
Aug 08, 2019 by VISHAL JAISWAL
Damaged with small rubber (Apple) Open
I got crack with rubber and had many issues and talk with apple to replacement. But no help provided. Please do the needful....
Aug 07, 2019 by Deep Patel
Battery and screen freezing (Dell) Open
I bought a Dell Inspiron Laptop **** having express code number - *********** in the month of December ****. From the very first month, it shows the freezing problem means laptop need force restart for operating the laptop and battery is workin...
Aug 07, 2019 by Mukul singla
Fake phone delivery (Vsk World) Open
I got the product from the above-mentioned company. I order iPhone but I got a fake phone very bad phone. I don't get bills and warranty. Please put me out of this problem....
Aug 02, 2019 by Ajesh S
Laptop service scam repairing laptop motherboard with old one without replacing with a new (Computer Service Chennai) Open
On **/**/****, I enquired laptop motherboard service at https://computerservicechennai.online/. Computer Service Chennai, No.** Gandhi Street, Adambakkam, Chennai-******, Phone +**-********* /***********. The next day Mr Mani Maran came and to...
Aug 01, 2019 by Vijayaraghavan
Unable to use my phone (Redmi note 7) Open
They creating more problems with the new phone that I gave to resolve my problems. But after receiving my phone, I am unable to use my phone. Major problems come on my phone. ...
Aug 01, 2019 by Asif Sattar
Selling duplicate bogus products at original price (Redmi) Open
With reference to the above, I would like to state that it is very disappointing to say that Xiaomi India Private Limited is one of the reputed company in India. But its authorized channel partners are selling duplicate bogus products in the ma...
Jul 30, 2019 by Vipul Vyas
Faulty mobile phone sold (Poorvika Mobiles Private) Open
I purchased a mobile phone on **th July late evening for Rs.**,***/. Next day noticed that the mobile sold by Poorvika mobiles, Rajapalayam branch is the faulty one. So I contacted the authorised mobile service centre and they clearly have a ce...
Jul 30, 2019 by Hariharan S
Package with expired warranty (Laptopgallery.in) Open
Ordered a hp battery got my order which is not under warranty period. (HP provide one year of warranty). When I checked its detail through then I came to know that its warranty expired in 2016....
Jul 27, 2019 by Ankit Raj
Issue with the phone (One Plus ) Open
I have already visited the centre for following issues mentioned below *) Touch sensitivity *) Call blurr sound *) Hang *) Auto rotates automatically *) Related to earphone problem But for all these you people only say one solution which...
Jul 24, 2019 by Sathya Prakash Khatri
Complaint regarding Mi's bad services at service centre (Xiaomi Mi ) Open
I am owning a device Redmi Note *. Recently I visited one of Xiaomi Mi's service centre at Azamgarh UP for replacement of display ( it was cracked ) and problem in power and volume buttons. They submitted my device and give me a paper with wri...
Jul 23, 2019 by M.K. Malik
Regarding warranty issue (Warrantybazaar) Open
Jun **th I was bought OnePlus * mobile from Togofogo website and they provide the *-year warranty from Warrantybazaar. I have received defect handset and I raised the complaint in togofo for a refund but they told it is a small issue. Please co...
Jul 23, 2019 by Tadi Pavan Kumar
Wrong order delivered by the company (Redmi Xiaomi) Open
I have ordered a Redmi Y* phone & * in * data cable from Redmi/Xiaomi company's website but I received another model i.e, Redmi Go mobile which has a billing address of (Agra). Many times I registered a complaint on call & by mail too but I did...
Jul 22, 2019 by Ravi Saxena
Asus laptop issue (Asus) Open
I have purchased Asus GL***VW as on ** Nov ****. After purchase within * months, I face the issue of hang, slow, software installation problem. I have given for repair. Within * weeks I face the same problem again. I have given my laptop for re...
Jul 21, 2019 by Dhruv Vasantkumar Shah
Xiaomi India poor quality redmi note 7s (Xiaomi Redmi ) Open
I have bought Redmi Note *s on *st of July **** which was delivered on *rd July ****. I started using from the *rd evening. When I charged the mobile on *th July **** I felt the temperature was very high. When the day passes the battery drained...
Jul 18, 2019 by Yogesh Nagarajan
Mobile damaged by MI service center (Xiaomi Redmi ) Open
I gave my Redmi MI Note * Pro mobile to servicing regarding the network signal issue. They updated the SW and damaged my mobile with scratches in the backside. They replaced back cover and still, the scratches persist and are seen on my mobile....
Jul 17, 2019 by Praveenkumar
No replacement for a faulty one plus 7 pro mobile (One Plus ) Open
I have been using one plus phones for the last * years and was very happy with them until I bought the one plus * pro nebula blue *gb *** Gb version. I wanted to buy the ** GB version but was not available. Once I started using people complaine...
Jul 15, 2019 by Deepak Thampi Hareendran
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's