Government Complaints

Imagine a scenario where you are headed to a government organization to get some work done. But all you see is people yawning, delaying their work, or even asking you to come tomorrow as their system is down regularly. It is quite a common scene in India specially in government banks. You will naturally feel helpless and start weighing your options and will feel that there is very little you can do. Thankfully to tackle this issue The Department of Administrative Reforms and Public Grievances have operated a new online platform (https://pgportal.gov.in/) which enables the citizens to file a complaint against any government organization. So how can a consumer raise a voice in this government complaint website against any government department? Firstly visit the website https://pgportal.gov.in/ and then click on ‘Citizen Corner’ box in the portal. You will have three options available. Click on Lodge grievance here to file a new complaint. Fill in all the details like name, address etc and attach the supporting documents. Finally, enter the CAPTCHA code and then click on submit. Apart from this online portal if you have any corruption related complaint against any government employee then you can file your case at the Central Vigilance Commission (CVC) or Central Bureau of Investigation (CBI). The CVC is the central level body and will accept cases against central government ministries and departments, nationalized banks and insurance companies etc. In both the cases you can file your complaint online or via email. Finally, there is the Anti Corruption Bureau. Every state has their own Anti Corruption Bureau and this accepts complaints against state government employees only. Finally, if you believe that no one is listening to you then you can approach your nearest consumer forum. This is the least expensive method and dosen’t even require a lawyer to handle the case documents. We at Voxya help in approaching the consumer forum by preparing all the case documents. All you have to do is sign the form and submit it in court. We generally receive about 20 monthly government complaints. The most commonly reported government complaints at Voxya are overpriced water supply, rude staff behaviour, delay of work, unsatisfactory services etc.

Most Common Issue Reported for Government Complaints

Overcharged bill issues

Poor service

No replacement of faulty meter

Faulty Electricity Meter

Wrong bill

TDR refund approved amount not refunded Status PAYMENT UNDER PROCESS case old than 6 months S (IRCTC) ^Open

TDR approved [amount not refunded]. Status: PAYMENT UNDER PROCESS [case old than * months]. Status not changing. I have been raising complaints on Twitter, Railmadad, emails, etc. But it is not working through. Reply from IRCTC Support: " ...

Feb 14, 2020 by Mayur Sagavkar

Mentally harrassed by pspcl staff (Pspcl Punjab State Power Corporation Limited) ^Open

Without any notice and warning staff came in my house three times and asked for money but I didn't give them any money because I wanted to change my connection from DS to CS before this I made many rounds in the office to change my connectio...

Feb 14, 2020 by Peter Masih

Refund ticket amount of ticket transaction dropped (IRCTC RAILWAYS) ^Open

I'm anil kumar akula I booked a ticket *th Jan **** from kavali to Warangal of * adults of amount is ***.* rupees With transaction no:-************* >That transaction is done my side with my debit card and that time all tickets are booked S...

Jan 15, 2020 by Akula Anil kumar

IRCTC Refund not received (IRCTC) ^Open

I had booked tickets on **th and **th of July,**** with the debit card of my PMC Bank account (Punjab and Maharashtra Co-operative Bank) which is know closed and I have cancelled the same. PNR Number of cancelled tickets are ********** ***...

Dec 31, 2019 by Pratik Rampyare Rai

Didn t get side lower berth for sleeper class (IRCTC) ^Open

I tried to book * tickets online dated **th Dec ****, from kalaburgi to Bengaluru of which * senior citizens. While booking ticket, i have chosen Lower berth and side lower berth as preference. However not even a single lower berth i have...

Nov 10, 2019 by Prakash CM

IRCTC refunds not received (IRCTC) ^Open

I had three transactions with IRCTC. * were failed transactions and * was cancelled ticket. I haven't received refunds for any of them. It's been over * weeks after they processed refunds. Even after multiple emails and calls to IRCTC there is ...

Nov 02, 2019 by Prabhath Mathew

Fraud by TTE or the Indian Railway system and challenging the repudiation of my TDR (Indian Railways) ^Open

I booked a ticket on the 'ASR DBRG EXPRESS (*****)' for a journey on **th Oct. ****, having PNR No. **********, from Guwahati to Mariani. However later I was informed via. message that the train was late by almost * hours. Since it was urgent, ...

Oct 22, 2019 by SAYAN MAZUMDER

Pan card not delivered (PANIND) ^Open

Actually I wanted to apply online for Pancard. I searched it on google and the first site that appeared was PANIND. I had no idea about how much it charges for a pan card. I just did the transactions which were Rs. *** but it could be done for ...

Aug 27, 2019 by Devashish Thakur

ఓకే పేద వాడి ఫీజు గారడి or గొడవ (Govt Of Telangana) ^Open

...

Jul 19, 2019 by Koppera sreenivas

Getting tubewell supply in home (Electricity department Dhampur Distt BIJNOR U.P.) ^Open

As per U.P. government, home and commercial electricity supply have to be segregated and the no of hours of supply are different for these two lines. But my home supply is still connected to the tubewell line. Due to this, I am not getting the ...

Jul 08, 2019 by Ankit Kumar

Water bill and water quality (Delhi Jal Board) ^Open

My K No. **********. I am fed up of Delhi Jal board because they send us the bill of ****/- for last * months. I don't know why because in my family there are only * members. We are not using water that much. In my same building rest of user ge...

Jun 29, 2019 by Shanu kumar singh

Injustice with the people (Water Board) ^Open

The government water facility is controlled by madarsa in Mukundgarh. How government can give facility to Muslim madrsa or any Hindu temple of any society a water supply responsibility. As of water supply is made to government controls, not by ...

May 15, 2019 by Arvind Ghasiram Saini

Service not provided properly (Ration Card Agent Online Service Provider) ^Open

I have filled an online form to make ration card on rationcardagent site and deposit Rs. ***/ as a fee. After * days they said to send the application form on mail and deposit on concern government authority with the required fee. They also sai...

Apr 24, 2019 by ARCHANA MANI TRIPATHI

The editor has defamed lakhs of dental surgeons from the title of the article (Times of India) ^Open

*Grievance to Times of India* We are grieved by the heading of the article https://timesofindia.indiatimes.com/india/govt-mulls-bridge-course-to-make-dentists-doctors/articleshow/********.cms?utm_campaign=andapp&utm_medium=referral&utm_source=...

Apr 20, 2019 by Dr.N.Karthik

Not a genuine website (Gstregistrations.in) ^Open

My wife was looking to register GST for her small scale business and choose gstregistrations.in among other websites that offer online services for GST registration. It has been ** days and we have not received our ARN. Upon doing research we f...

Apr 19, 2019 by Vikram Rengaswamy

No satisfactory response from the website (Gstregistrations.in) ^Open

I have registered on this website for GST registration and I have paid amount which that they have demanded to complete the registration. But after all this, they filled my form after many days not as promised. After that, I am not getting any ...

Apr 16, 2019 by Jitendra mali

Pan card issue (UTI Infrastructure Technology and Services) ^Open

This complaint is regarding my PAN card to the income tax department. My pan card has been created somewhere in ****. But after so many years the income tax department has realized that the name in my Pancard and income tax department is mismat...

Apr 09, 2019 by Kishwar Shaikh

Services (Muncipal Carporation) ^Open

Dear sir, Sadasivapet muncipality not using the government budget in a planned manner to serve the public , using govt funds for the CC roads and other activities instead of drainage construction,No drainage and roads in Hanmanna...

Aug 25, 2017 by Mahenderkarshivakumar

Not updating my request (Unique Identification Authority Of India) ^Closed

They were not updating my dob Even after having a valid proof...

Jan 05, 2020 by T VENKATACHALAM

Cancelled ticket amount not refunded after 3 months (IRCTC) ^Closed

I cancelled my booked train ticket on *st August.(PNR no - **********) .But I haven't received the refund amount yet.I raised so many complaint. Till date they haven't done anything on that. Complaint Ticket Id:-******* I called IRCTC customer...

Oct 31, 2019 by Subhasmita Baral

Pan card not delivered (PANIND) ^Closed

I applied online for a pan card * months back and I haven't received it yet. Tried to contact them several times but they are not replying to the emails and their phone number which I found on google is not getting connected. I think this is a ...

Aug 29, 2019 by Rajat saroch

Pension papers are not sent by tahsildar (TAHSILDAR CHINTALAMANEPALLY) ^Closed

Tahsildar, Chintalamanepally ( one of the mandals of Komuram Bheem Asifabad dist) is intentionally not forwarding pension papers to the sanctioning authority. He is insisting to do the work even after retirement. In the name of the official rec...

May 16, 2019 by FAZALUR RAHMAN

Data mentioned wrongly (aadhar E-Sewa center) ^Closed

I went to aadhar E-Sewa centre for change of address. I had filled the application and submit the application including change of address fees Rs.**/-. In that application, I filled S/o Loganthan. But they had mentioned in my aadhar card as C/...

Apr 17, 2019 by Gopalakrishnan

We are suffering for water from the last * days. This is not a good manner to deal with people in Darala Ukkayapali. We need your support asap to deliver water....

Apr 16, 2019 by Ameer

Delay of authorization letter (Paramount) ^Closed

Fir no: *******. We have submitted information whatever they asked by ** p.m, but till now they have not processed. They informed me that they will send the authorisation letter within ** min. But it took * hours ** min till I have not received...

Apr 13, 2019 by Eswara Rao p

Facing water problem (Water wox department) ^Closed

My problem is that the water line of my home is broken by LNT workers during the construction of road * months before. Then I complained too many times to water wox department which is at punch Dev mandir but I did not get any result. There is ...

Apr 13, 2019 by Kartikey loyal

Periodic electricity failure in A block, Vikaspuri, New Delhi (BSES Rajdhani - Delhi) ^Closed

There is periodic electricity failure in vikaspuri.no hearing by the electricity department.There is problem in one phase. Fuse break occur every alternate night.area pincode is ******....

Jun 13, 2018 by SANJEEV DUA

Electricity bills (Jaipur Vidyut Bitran Nigam Ltd) ^Closed

I madan lal Nath filled demand notice for new electricity connection for domestic purpose in the year **** but we didn't get electricity connection after in **** my whole family shifted to another village and sold all the properties now since ...

Nov 19, 2017 by Madan lal Nath

Electricity bill (Muzaffar Pur Vidyutt Vitran Limited Essel Group) ^Closed

hira lal sah, consumer no-************, co. Complain befor *year about tarrif change but my complaine has been not solve by the company so my bill generated conteneously wrong Cotact no-**********...

Jul 11, 2017 by hira lal sah