Government Complaints

Imagine a scenario where you are headed to a government organization to get some work done. But all you see is people yawning, delaying their work, or even asking you to come tomorrow as their system is down regularly. It is quite a common scene in India specially in government offices & banks.

You will naturally feel helpless and start weighing your options and will feel that there is very little you can do. Thankfully to tackle this issue The Department of Administrative Reforms and Public Grievances have operated a new online platform (https://pgportal.gov.in/) which enables the citizens to file a complaint against any government organization.

So how can a consumer raise a voice in this government complaint website against any government department?

How to resolve Government Complaints in India?

Firstly visit the website https://pgportal.gov.in/ and then click on ‘Citizen Corner’ box in the portal. You will have three options available. Click on Lodge grievance here to file a new complaint. Fill in all the details like name, address etc and attach the supporting documents. Finally, enter the CAPTCHA code and then click on submit.

Apart from this online portal if you have any corruption related complaint against any government employee then you can file your case at the Central Vigilance Commission (CVC) or Central Bureau of Investigation (CBI). The CVC is the central level body and will accept cases against central government ministries and departments, nationalized banks and insurance companies etc.

In both the cases you can file your complaint online or via email. Finally, there is the Anti Corruption Bureau. Every state has their own Anti Corruption Bureau and this accepts complaints against state government employees only.

Finally, if you believe that no one is listening to you then you can approach your nearest consumer forum if you are dissatisfied with the Government services as a consumer. For example Electricity and water related complaints where you are paying to get these services from Government departments.

We at Voxya help in approaching the consumer forum by preparing all the case documents. All you have to do is sign the documents and submit it in court. The most commonly reported government complaints at Voxya are overpriced water supply, rude staff behaviour, delay of work, unsatisfactory services etc.

Most Common Issue Reported for Government Complaints

Overcharged bill issues

Poor service

No replacement of faulty meter

Faulty Electricity Meter

Wrong bill

24 tree cut by MPEB Ghinoda (MPEB Ghinoda) ^Open

** Sagon tree have been cut by MPEB Ghinoda without intimation or permission from land owner. Now I want to lodge consumer complaint against defaulter....

Sep 07, 2020 by Manohar Singh

Complaining of a frequent power cut in our village (Nbpdcl ) ^Open

Respected concerned authority, This is a matter of great concern that our village is severely getting affected by frequent power cuts. In our village there is around *** houses so that our village is very congested. In this hot and humid sum...

Jun 28, 2020 by Salman Imran

SUVIDHA TRAIN CANCELLED DUE TO RAIN (WESTERN RAILWAYS IRCTC) ^Open

Dear Sir/Mam, I have sent multiple emails in this regard, still my ticket refund has not been processed. Forwarding the mails one more time, kindly do the needful or i will have no option other than post claim at consumer forum, " I wa...

May 02, 2020 by Amit kumar

Delay on delivery (Indane Gas ) ^Open

Name of the agency - M/S. Sonari Gas Agency, Sonari , Charaideo, Pin -****** , Assam. My Consumer No . *****. I have booked gas on *th of April **** with Booking No . ****** . Till today I have not received cylinder. Kindly look into the matter...

Apr 27, 2020 by Sarat Gogoi

Refund not credited (IRCTC) ^Open

I made * payments towards IRCTC for booking tatkal tickets. First I paid via debit card. The amount was deducted, but ticket booking failed. I had to attend an important meeting, so I checked my internet speed (might be a concern, but the lin...

Mar 19, 2020 by Anuj

Degree Not Received (Kumaun University Nainital) ^Open

Dear Sir/Mam, I applied for my Degree online on dated **/Feb/**** and paid INR *** as application fee, but still I am awaited for my Degree and also I have not received a single mail regarding my application status from university. I tried to...

Mar 09, 2020 by Shankar Prasad

Complaint against Consumer Help (Online Consumer Redressal Forum) ^Open

I was approached by a consumer help forum and they said that my issue will be resolved. But without any updates regarding my issue they kept asking me for money and till date they are asking me for more money. I have already given Rs **** and s...

Mar 08, 2020 by Surabhi Kapoor

Cheated by consumer complaint customer number (Consumer Forum) ^Open

I have recently lost ***** to fake amazon hirings and registered a complaint in consumer form. then i got a call from this number ********** telling me that your complaint has been registered and the bank has blocked the amount of ***** which y...

Mar 03, 2020 by Venkat prashanth moram

TDR refund approved amount not refunded Status PAYMENT UNDER PROCESS case old than 6 months S (IRCTC) ^Open

TDR approved [amount not refunded]. Status: PAYMENT UNDER PROCESS [case old than * months]. Status not changing. I have been raising complaints on Twitter, Railmadad, emails, etc. But it is not working through. Reply from IRCTC Support: " ...

Feb 14, 2020 by Mayur Sagavkar

Mentally harrassed by pspcl staff (Pspcl Punjab State Power Corporation Limited) ^Open

Without any notice and warning staff came in my house three times and asked for money but I didn't give them any money because I wanted to change my connection from DS to CS before this I made many rounds in the office to change my connectio...

Feb 14, 2020 by Peter Masih

Refund ticket amount of ticket transaction dropped (IRCTC RAILWAYS) ^Open

I'm anil kumar akula I booked a ticket *th Jan **** from kavali to Warangal of * adults of amount is ***.* rupees With transaction no:-************* >That transaction is done my side with my debit card and that time all tickets are booked S...

Jan 15, 2020 by Akula Anil kumar

IRCTC Refund not received (IRCTC) ^Open

I had booked tickets on **th and **th of July,**** with the debit card of my PMC Bank account (Punjab and Maharashtra Co-operative Bank) which is know closed and I have cancelled the same. PNR Number of cancelled tickets are ********** ***...

Dec 31, 2019 by Pratik Rampyare Rai

Didn t get side lower berth for sleeper class (IRCTC) ^Open

I tried to book * tickets online dated **th Dec ****, from kalaburgi to Bengaluru of which * senior citizens. While booking ticket, i have chosen Lower berth and side lower berth as preference. However not even a single lower berth i have...

Nov 10, 2019 by Prakash CM

IRCTC refunds not received (IRCTC) ^Open

I had three transactions with IRCTC. * were failed transactions and * was cancelled ticket. I haven't received refunds for any of them. It's been over * weeks after they processed refunds. Even after multiple emails and calls to IRCTC there is ...

Nov 02, 2019 by Prabhath Mathew

Fraud by TTE or the Indian Railway system and challenging the repudiation of my TDR (Indian Railways) ^Open

I booked a ticket on the 'ASR DBRG EXPRESS (*****)' for a journey on **th Oct. ****, having PNR No. **********, from Guwahati to Mariani. However later I was informed via. message that the train was late by almost * hours. Since it was urgent, ...

Oct 22, 2019 by SAYAN MAZUMDER

Pan card not delivered (PANIND) ^Open

Actually I wanted to apply online for Pancard. I searched it on google and the first site that appeared was PANIND. I had no idea about how much it charges for a pan card. I just did the transactions which were Rs. *** but it could be done for ...

Aug 27, 2019 by Devashish Thakur

ఓకే పేద వాడి ఫీజు గారడి or గొడవ (Govt Of Telangana) ^Open

...

Jul 19, 2019 by Koppera sreenivas

Getting tubewell supply in home (Electricity department Dhampur Distt BIJNOR U.P.) ^Open

As per U.P. government, home and commercial electricity supply have to be segregated and the no of hours of supply are different for these two lines. But my home supply is still connected to the tubewell line. Due to this, I am not getting the ...

Jul 08, 2019 by Ankit Kumar

Water bill and water quality (Delhi Jal Board) ^Open

My K No. **********. I am fed up of Delhi Jal board because they send us the bill of ****/- for last * months. I don't know why because in my family there are only * members. We are not using water that much. In my same building rest of user ge...

Jun 29, 2019 by Shanu kumar singh

Injustice with the people (Water Board) ^Open

The government water facility is controlled by madarsa in Mukundgarh. How government can give facility to Muslim madrsa or any Hindu temple of any society a water supply responsibility. As of water supply is made to government controls, not by ...

May 15, 2019 by Arvind Ghasiram Saini

Against Bijli Vibhag Dharuhera for not giving response (Bijli Vibhag) ^Closed

We are not getting electricity in the night from last * days. And today electricity was cut in afternoon and now it is late but our issue is not resolved. The workers are not even picking up the calls. They simply just cut the calls....

Jul 02, 2020 by Shubham Vashishta

Website not loading server error ( Geeogov) ^Closed

Sir the website servers ip address cannot be found problem...

Jul 02, 2020 by Sudhakar

Power Supply Cut for long hours (Uttar Pradesh Power Corporation Ltd) ^Closed

There has been no power supply in Saidpur Ward no * besides Pankaj Talkies (Dist Ghazipur, UP) for about ** hrs. This is a problem emerging after every week. No one is responding. We are facing lot of difficulties ...

Jun 23, 2020 by Sonu Singh

Electricity supply is not proper and after complaint against it there is no solution (JVVNL ALWAR) ^Closed

I have *kwh electricity connection at my home.but it's supply wass not proper from morning since *am on **.**.**.i registered online complaint to solve this problem on customer care number.becoz I m a Corona warrior and presently working in Del...

Jun 22, 2020 by Rishi raj Sharma

Overcharges on bill (Pashchimanchal Vidyut Vitaran Nigam Ltd ) ^Closed

My account no: ************ I have last paid bill on **/**/**** and my electricity meter is changed after paid bill then previous paid bill amount is added into new meter and meter reading is *** but current bill amount is Rs.**** and my was ...

Jun 20, 2020 by Kavendra

REUND NOT RECEIVED (GSRTC Gujarat state Road Transport Corporation ) ^Closed

GSRTC (Gujarat state Road Transport Corporation) HAS CANCEL MY TRIP ON DATE **-**-**** BUT STILL NOT REFND MY BOOKING AMOUNT RS **** MY PNR NO : G******** AND TRIP CODE: ****SRTAMLACSLP PLEASE HELP IN THE MATTER SIR ATTACHED CANCEL TICKET...

Jun 15, 2020 by DARSHAK MANDALIYA

Home Delivery system of RJ indane Gas Agency Sandi Hardoi (RJ Indane Gas Agency) ^Closed

I want to lodge my complaint regarding Manorama Srivastava home delivery. When booking with the help of i v r, I am told the price of my booking through a message. In the same sequence, the price of my last booking was stated as Rs. *** and in ...

Jun 09, 2020 by Manorama Srivastava

BS 4 REGISTRATION ISSUE (RTO VAHAN SITE ISSUE) ^Closed

This is to inform you that we have one stock of BS IV * wheeler Auto . Due to some technical issue our payment was reversed . In the same time we are informed to Help desk vahan through mail. and toll free number also. But they are advised to ...

Apr 28, 2020 by P Manjubala Sree

HP not giving homedelivery (Hp ) ^Closed

R/ Sir, Besides making complaints I have not got the cylinder yet (**th Apil) which was booked on *st April. **-**-**** **:**:** **************** ****** * In process ******* ***.**** **-**-**** Yes ) After about * days I calle...

Apr 12, 2020 by Atul Sondekar

Indane gas delivery dalay (Indane Gas ) ^Closed

Respected sir, My gas booking date is ** march, b.n reddy indane gas office msg me that ur delivery will be in * days....after * days they told that ur booking get cancelled...after my call they told more * days...then again * days...toda...

Apr 06, 2020 by Kalpesh

Sensationalism of NEWS for selfish interests by Economic Times (Economic Times ) ^Closed

The newspaper Economic Times tries to produce sensational headlines which are rather less truthful.In doing so they try to persue their selfish interest of getting more publicity than caring for the sentiments of readers...

Apr 01, 2020 by Ishan Nanda

Subway didn t passed benefits of gst reduction to consumers (Subways Foods Private Limited) ^Closed

Subway didn't reduced the price of its item after introduction of GST benefits....

Mar 03, 2020 by Naman Agarwal

Not updating my request (Unique Identification Authority Of India) ^Closed

They were not updating my dob Even after having a valid proof...

Jan 05, 2020 by T VENKATACHALAM

Cancelled ticket amount not refunded after 3 months (IRCTC) ^Closed

I cancelled my booked train ticket on *st August.(PNR no - **********) .But I haven't received the refund amount yet.I raised so many complaint. Till date they haven't done anything on that. Complaint Ticket Id:-******* I called IRCTC customer...

Oct 31, 2019 by Subhasmita Baral

Pan card not delivered (PANIND) ^Closed

I applied online for a pan card * months back and I haven't received it yet. Tried to contact them several times but they are not replying to the emails and their phone number which I found on google is not getting connected. I think this is a ...

Aug 29, 2019 by Rajat saroch

Pension papers are not sent by tahsildar (TAHSILDAR CHINTALAMANEPALLY) ^Closed

Tahsildar, Chintalamanepally ( one of the mandals of Komuram Bheem Asifabad dist) is intentionally not forwarding pension papers to the sanctioning authority. He is insisting to do the work even after retirement. In the name of the official rec...

May 16, 2019 by FAZALUR RAHMAN

Data mentioned wrongly (aadhar E-Sewa center) ^Closed

I went to aadhar E-Sewa centre for change of address. I had filled the application and submit the application including change of address fees Rs.**/-. In that application, I filled S/o Loganthan. But they had mentioned in my aadhar card as C/...

Apr 17, 2019 by Gopalakrishnan

We are suffering for water from the last * days. This is not a good manner to deal with people in Darala Ukkayapali. We need your support asap to deliver water....

Apr 16, 2019 by Ameer

Delay of authorization letter (Paramount) ^Closed

Fir no: *******. We have submitted information whatever they asked by ** p.m, but till now they have not processed. They informed me that they will send the authorisation letter within ** min. But it took * hours ** min till I have not received...

Apr 13, 2019 by Eswara Rao p

Facing water problem (Water wox department) ^Closed

My problem is that the water line of my home is broken by LNT workers during the construction of road * months before. Then I complained too many times to water wox department which is at punch Dev mandir but I did not get any result. There is ...

Apr 13, 2019 by Kartikey loyal