Mobile / Laptop Complaints
Mobile phone remains one of the most successful technological advancements in recent times. We can communicate with our loved ones just by a single touch. It is estimated that nearly every individual has at least one mobile phone.
Since mobile phone are so high in demands, fraudsters have found a new way of duping people of their money. They simply create fake websites which offer ludicrous discounts such as 90% off on mobile devices. People, however, thinking that this is such a cheap deal get complacent, and place an order from these websites.
Ofcourse, the mobile phone is never delivered but all their hard earned money vanishes into thin air. Alongside mobiles, laptop is another electronic device is which quite popular among the youth. You can have access to millions of data everywhere through it. We generally shop for mobiles/laptops from E-commerce websites or shop offline. But even from the most trust e-commerce website the customer sometimes receives a defective piece.
So what can you do if you have a mobile/laptop complaint?
How to resolve Mobile / Laptop Complaints in India?
1. Contact Mobile / Laptop Manufacturer
If the product is under warranty/guarantee period then contact the company to get it replaced or repaired. The defective product will be replaced with a new one by the company. However, many companies only offer warranties as it works best for them and saves them the pain of replacing every damaged device.
In this case, the product will be not replaced, however, it will be checked upon by the technician free of cost and the faulty parts will be changed but if the damage incurred is physical, it will not be covered under warranty and you will be asked to pay for repairing the part.
However, if you are past the warranty period and incur any damage to your mobile or laptop then you should visit the authorized service center of the company. The service center have a group of people who are specialized in dealing with mobile complaints. They will take up the damaged device and will send it for repair or in some cases will issue you a new device.
This process generally takes about a week or two. Normally there are 3-4 service centers in every city. If a part is defective they will offer a replacement, but will charge your for it. However, many times it has been seen that after servicing the phone/laptop it has encountered new faults/problem and the customer service are unwilling to accept it.
2. Send a Legal Notice
If you are unable to get yur mobile or laptop fixed and are not getting any resolution then the best option would be to send them a legal notice to resolve your complaint. You should engage an experienced lawyer to send legal notice to mobile / laptop company.
3. File case in Consumer Forum
If you do not hear back from the copany after sending legal notice or if they provide you insufficient resolution then it is best to approach your nearest consumer forum. You need not require any lawyer to file a case in consumer forum. You can do it yourself. But if you do not want to take the pain then we at Voxya helps in approaching the consumer forum by preparing the case documents to file consumer forum case. So what are you waiting for? File a Complaint today!
Most Common Issue Reported for Mobile / Laptop Complaints
Complaints
10 days SLA period completed but no proper resolution yet (Jeeves Consumer Services Private Limited) Open
I have sent a mobile on the **th as per SLA T&C which I got in the mail. Post-purchase which mentioned SLA includes all * days of a week. The ** day's period has been completed still they keep on saying it is still in the service centre. As per...
May 26, 2019 by Dheeraj
Pathetic service given (Apple India) Open
I am a painful customer who purchases an iPhone device on **.*.**** after listening to a lot of brand values. Phone occur some camera problem in **.*.**** and submit my device in care Jaipur **.*.****. The service centre person checks my devic...
May 25, 2019 by Jitendra Kumar Maholia
Mobile phone repair refund (Yadav Communication) Open
I give my mi y * phone to repair in mi care sec * Rewari. They ask me to change the battery and the phone will be ok. But the phone was still dead. They give me to refund my amount but *** rupees less. Deduct the GST charge. ...
May 24, 2019 by Anoop kumar
Device not working fine (Apple India) Open
I bought iPhone xs max in November **** and in December ****. I started facing issues in the device. Siri not working, battery drain, heating issue excessive, network issues. I called many times to apple no help was made. I visited service cent...
May 22, 2019 by Dev inder gandhi
Package not repaired and delivered (Gadget Doctor) Open
On ** May ****, I gave * mobiles for repairing motog*+ (power button issue) and Vivo v* (battery change). On **.**.**** I haven't received my mobiles. I have a receipt of Rs. *** and Rs. ** in which I have paid Rs .***. Now they are saying that...
May 21, 2019 by Samyak jain
Service being delayed (Nokia India) Open
I have a Nokia plus which is under warranty and its charger port is not working. Apparently, I found that it is a build issue when I researched a bit. I have submitted my phone to the Nokia service centre on *th May ****. It is ** days now and...
May 20, 2019 by Sneha saloni
Redmi 5A auto power off issues (Mi Mobile) Open
Problem- Auto power off. Mi service centre repaired my phone after doing the diagnostic. They found a battery problem and replace the battery on a chargeable basis. Confirm with them they said that there are no issues with motherboard and adap...
May 20, 2019 by ABANI BASURI
Refund not provided (Apple) Open
I have purchased apple iPhone XS from Nyasa palm beach store. I was sold a defective piece and when I asked for a refund. They are denying. It's just been ** days of purchase. Apple has a policy of ** days full refund. I don't want any replacem...
May 19, 2019 by Pooja Mulik
Defective mobile supplied and irresponsible service provided by nokia (Nokia India(hmd Global)) Open
I have purchased Nokia *.* plus mobile from Nokia official website. The mobile delivered to me was defective as it has a charging problem. As the mobile was covered under a valid warranty, I approached the Nokia service care regarding the same....
May 17, 2019 by Manjunath S V
Jeeves service not delivered my mobile even after 12 days (Jeeves Consumer Services Private Limited) Open
I raised the claim for my mobile protection plan as the mobile display was broken. They collected **** Rs. as insurance processing fee and also took my damaged mobile to repair it. It's been ** days since they took my mobile and they have not...
May 17, 2019 by Prem Kumar
Cheated and damaged mobile (CITYCHAIN MOBILES & GADGETS) Open
The Oppo F*S used by my wife was having many cracks on the display portion and I had advised her to get the display changed. Her mobile was perfectly in working condition including the sound and everything except the display was bit cracked in ...
May 17, 2019 by MURALI NARAYAN
Package not delivered after payment (Apple) Open
This is about fraud by a person named Daya Kishan. He is a perfect fraud and builds the trust through Olx.in saying that he is in customs. He says that he would send the product at your address as he is shifted to the new address in Chennai cus...
May 16, 2019 by Ranjan Biswas
Cell phone destroyed by service centre (NOKIA N6) Open
I had got a problem with my cell Phone Nokia N-* at *:** am morning on **.**.****. I had called at Nokia karnal Service Centre located at SCO ***, First Floor, Mughal Canal, Karnal-******. They said within *-* days our phone will be repaired. W...
May 15, 2019 by NAVEEN SINGLA
Defective mobile delivered (Motorola Lenovo) Open
* months before I bought a Motorola z* force device from Flipkart on **/**/****. It cost was *****k. After I received the product when I turned on the device it kept restarting thrice in a day. I thought that was just a small issue every mobile...
May 15, 2019 by Antro joseph innocent
Denied to give warranty (Mi India) Open
I have received a call from their call centre person. The person said we are unable to repair your phone in warranty. It will be done on a chargeable basis. This is not acceptable after * days of chasing the service centre and call centre getti...
May 15, 2019 by Deepak
Wrong order received (Nokia n97) Open
I ordered Nokia n **. But I received Snexian rock. I returned this phone because I have not ordered this phone. Please do the needful....
May 15, 2019 by Nil saha
Unable to resolve manufacturing defect (Dell India Private Limited) Open
Dell is unable to resolve the manufacturing hardware issue of the Alienware ** R* model laptop. Even after *-* hardware part replacement services in the duration of last **-** days. My system is completely dead and Dell is always sending the sa...
May 14, 2019 by Deepak Goyal
Not repaired my mobile phone (Samsung) Open
I am a user of Samsung products. I am using Samsung phones from last many years. But this time I have a very pathetic experience with Samsung. I own a Samsung galaxy note * which I purchased * months ago. Some problem was occurring on the phone...
May 13, 2019 by Sahil kalra
Overheating and charging issue (Hp Laptop) Open
My HP gaming laptop starts to have to charge issue just after * months of purchasing. After that HP service centre just tried different solutions but unable to fix it. Now they are saying it is a normal issue and cannot be fixed. I am unable to...
May 13, 2019 by Vikrant Singh Solanki
Doesn't give warranty (Msi) Open
* month ago build PC all components come with a *-year warranty. Something happened and motherboard not working. I give it to the service centre they said it gets burned and our company not cover burned....
May 13, 2019 by Sumit bhoji
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's