Did you receive an old laptop instead of a new one?

Table of Contents
What to do if one has received an old laptop?
How to know that my laptop is new or old?
What to do if my laptop is not getting replaced?


These days, e-commerce frauds happen every now and then. Due to the rush in the technological world, people do not want to compromise a single scratch or dent on their new gadgets. They return the laptop or any other thing to seek a new one. Did you wonder what happened to your old laptop? Who’s gonna buy it? In that case, it might be sold as a refurbished one or even maybe as a brand new one.

What to do if one has received an old laptop?

Sometimes, there’s a possibility that you may also become a victim of that refurbished laptop. You can also receive an old laptop instead of a new one. What to do then? You can do the following if you have received an old laptop-

Place a return request on the e-commerce portal.
Place your queries regarding your concern that you have received an old laptop.
There may be a possibility that the laptop is new, but it looks old. The customer has the full right to put his queries before the shopkeeper or the e-commerce website.

How to know that my laptop is new or old?

Check the manufacturing date on the box. If it is too old, then it may be an outdated laptop.
Check the serial number and model number. You can check the warranty on the official brand website of your laptop.
Call the authorised service centre to know about the warranty details of your laptop.
While turning on the laptop, if it doesn’t prompt for any new account setup, then it may be a used one.
Check the windows of the laptop. If it is already activated, then the laptop may be a used one.

What to do if my laptop is not getting replaced?

If your laptop is not getting replaced, contact the official brand for a replacement. But first, contact the e-commerce portal and try to inform them of the situation. The seller may be the culprit who may be selling old laptops.
Keep a record of all the complaints, calls and posts that you made while returning the item. It is always suitable to keep evidence to support your claim. Make sure to keep pictures and bill receipts safely as soon as you receive any product.
Try to contact the e-commerce portal from social media. Branded shopping websites are quite common these days on social media. They tend to respond quickly, and if they don’t, then move ahead and file a legal complaint.
It’s time to submit a legal notice to the e-commerce website. You have tried all the steps above to reach the seller and the e-commerce website, but you got no help. Reach out to an official lawyer, ask him to draft a legal notice on an official stamp paper, and post the same to the e-commerce website. A lawsuit can be filed by the customer if the e-commerce fails to answer.
If you have purchased the laptop from an offline store, then file an FIR against the shopkeeper.
Voxya will start a successful social media campaign as soon as you submit your details. Do you need to pay for this? No! Voxya will send an email to the company against whom you are filing the complaint. Is this process also free? Yes, it is! Voxya charges a fee of Rs 899 for this process. After that, they will send a legal notice to the company against whom you have filed the complaint. They charge a fixed fee of Rs 1499 for this process. They will present your case on your behalf in the consumer forum. You do not have to pay a separate fee of Rs 899 again if you choose this option to solve your problem.