E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
1 The Complainant is a lawabiding conscientious and respectable citizen of India The Complainant is (Reliance General Insurance Company Limited) Open
Sir, I was submit my vehicle on ** Toyota showroom for repair. I was meet to mr. amar for this task. I was shown my policy to him and he has confirm from reliance. after confirmation received form reliance insurance he has started repair wo...
May 13, 2023 by Rajesh Gaur
Daddy drones cheated me also (Electrobiotic garuda drones) Open
Daddy drones is showing so good and nice drones inyoutube and instagram video i thought them to b the best seller and order * drones as i got the one drones a day earlier i noticed their fraud and scam of sending broken and used material i comp...
May 13, 2023 by Akash jaiswal
TV in warranty has regular connectivity issues (Samsung) Open
Bought a TV from Samsung in July ****. For the last * months, I have been facing connectivity issues. Have raised over ** service requests but little has changed. Although they did try to replace a couple of parts, the problem remains as is. ...
May 13, 2023 by Ankit
Mi service center delay to provide service on time (Mi service center kadapa) Open
My self siddiq basha from andha pradesh kadapa I have hand over the mobile in the MI service center,kadapa, Andhrapradesh on ** may **** for repair under warranty, I got my mobile back on ** May **** after the service my mobile totally got defe...
May 13, 2023 by Siddiq basha
Refunding and cancellation (Byjus) Open
In the March ** **** i joined in the byjus ias tablet program before she conducted the zoom meeting in the meeting they tell the you have a **days observation period from March ** to April ** and she told me if you have any problem call or text...
May 13, 2023 by Harish
Indian army olx scamming (Mobile phone sale vivo ) Open
Recently I saw a phone on olx vivo v**. I contacted with a man named Vishal Singh telling himself as army officer and said that he want tk sell his phone and accept his offer. Then hi asked me for packaging payment of rupee *** and I payed . Th...
May 13, 2023 by Aalok singh jadon
Breach of terms and conditions (Betway) Open
I deposited **** inr on ** may under deal of day **% bonus with **x wagering terms, as per terms and table * , sports bet of *.** and above odds are eligble for ***% wagering, betway did not reduced by wagering by this much due to which i playe...
May 13, 2023 by Shobhit gupta
Not exchange the product (LUXURY JUNCTION LJ TEAM SURAT GUJARAT) Open
i ordered one pair of shoes but it was not the size i ordered . they told me to courier back the shoe.i return the shoe but now they didn't response on call and messages. ...
May 13, 2023 by Rishi Joshi
Policy Discontinued without Notice and not renewing now (HDFC ERGO General Health Insurance Co. Ltd) Open
This is in reference to policy no ****************. Recently I came across a discrepancy in the status of the policy and it appears to be showing as Inactive/Expired.I had made the payment of Rs.***** on *nd March **** through online mode. Howe...
May 13, 2023 by Vivek bhalla
No replacement or refund for defective product (KLVSTC International unboxify ) Open
I purchased an Apple pencil ( *st Generation ) from unboxify site and the invoice number is #KL*******UN. They gave me a free delivery. After receiving It, I unwrapped it. Then I tried connecting the apple pencil to apple iPAD but unfortunatel...
May 13, 2023 by Sukhadev kumavat
Refund Not Disbursed (Meesho) Open
I've purchased a women jeans on **th April'** which got delivered on **nd April'** but we requested for return due to product mismatch as per catalog. Few days we waited and but reverse pickup didn't happened and we called customer support and ...
May 13, 2023 by Sagar Verma
Product cancelled but EMI is running (Flipkart.com) Open
I have purchased a new Samsung *** LTR refrigerator and a Firebolt smartwatch from Flipkart. The refrigerator had dents while received in the delivery so I have not accepted and returned it back because of the open box delivery service. I a...
May 12, 2023 by Lalit Kumar Sharma
Yet to get update on joining as Delivery Partner (Swiggy) Open
My name is Farhan Sheriff and i had downloaded Swiggy Partner app to join as delivery partner...i had completed all the formalities in the application and also paid *** towards t-shirt and delivery bag on April **st however i am yet to receive ...
May 12, 2023 by Farhan Sheriff
PURCHASED HP Pendrive but order is not received to me (Amazon appario retail private limited HP PENDRIVE ) Open
I purchased HP **GB Pen drive from Amazon on **.**.**** but product not received to me. In status it’s showing delivered . I raised complaint * times with Amazon and they are claiming that they delivered the product . I have not received an...
May 12, 2023 by Naval Kumar Meena
Excitel Fraud Company (Excitel Broadband Private Limited) Open
I applied for a new connection with Excitel and paid them **** rupees. The sales representative, Sachin Chaudhary, assured me that the installation would be done within * hours. He visited my home and collected the payment. However, after a wee...
May 12, 2023 by Gopal Singh
Fraud service plus fake promises plus mental torture (Magicbricks Realty Services Limited) Open
No service for * days continuously as promised till now no deposit refund of rs *** plus no customer support ...
May 12, 2023 by N vinay
Unreasonable Charges (Makemy Trip) Open
The flight lock price charges for the flight i selected is way higher than the other flights with no reason and benifits. This is totally meaningless and unreasonable to charge this much of amount....
May 12, 2023 by Shruthi
Registration unsuccessful Service was not provided as committed and refund was unsatisfactory (Physics Wallah) Open
My son was registered in PW Newtown Vidyapeeth Kolkata on *th March ****. During Registration, we have chosen the Semi-Weekend batch as a preferable option but it was said by their counselor that we can later change that to Weekend If we want t...
May 12, 2023 by Debesh Kundu
Used Old Clothes got delivered (Meesho) Open
I ordered one kurta and skirt set from Meesho on **thApril ****. It got delivered on **rd May ****. On opening the package I found that I have received old, torn cloths ( shirt and salwar). I tried for return buy they denied as the received pro...
May 11, 2023 by Shweta
Not able to contact anyone from company contact no No not working complaint mail box full (Boat) Closed
I wanted to claim warranty for my Boat airdopes *** , so I called them ...and their no. Is out of service. Also I E-mailed them and getting message that their mail box is full .... Poor customer service ...
Mar 19, 2021 by Ujjwal Sharma
Didn t refund my amount 1017 (MP silk creation) Closed
Feb **th I hav ordered saree from MP silk creation,for some reason I returned the saree that day itself,but still now they didn't refund my amount(Rs.****)...
Mar 19, 2021 by Sumathi Thiyagarajan
HDFC Instant Cashback not applied (Lenovo laptop) Closed
Dear Reliance Digital Team, I recently purchased a Lenovo Laptop for my daughter from your online app through my HDFC debit card - Order No. RDF********) However, I have not yet received the instant cashback of Rs **** as per the ...
Mar 19, 2021 by Nitin Pansare
Not replaced (Mivi custome care number need to any help) Closed
I ordered Mivi Collar * and got defective piece. I returned it for replacement and its been * to * weeks I don't have proper information where my product is. ...
Mar 19, 2021 by PRATIK NARENDRA AHUJA
Inferior quality of product Does not match the advertised product (Erobot) Closed
The product advertised n the product received are varying. The received product is of very inferior quality. The staff who initially confirmed my booking n was very sweet in saying that I could call her anytime with regard to the product is n...
Mar 19, 2021 by Veena
Package not delivered (Fashichic 15) Closed
I placed the order on ** March *st week but it's almost * more than ** days now and the package is yet not delivered. The status is showing currently processing sinse the order is placed there is no movement in the status. I tried to contact th...
Mar 19, 2021 by V.prathima
Tax invoice Fraud (Samsung India ) Closed
i have purchased the two Air condition (AC) on dated ** march **** and delivered on **/**/**** from the samsung shop pricing Rs **,***/- each total amounting Rs *****/- Inspite of the Bill of amount **,*** they provide me the Bill of Rs **,***...
Mar 19, 2021 by Raushan Kumar
Didn t receive refund (Ajio) Closed
I have Returned two products out of which I received refund amount of only one product in ajio wallet not the other product.. Please can you check what about other product refund.. I have sent you the order ID and Return ID detail of the produ...
Mar 19, 2021 by N S M S SINDHUJA
Order placed but product never received (Flanshop in) Closed
I have placed an order online on website flanshop.in for an official chair costing Rs**** post discount. I have received a confirmation email too on my order, however I never received my product. I have sent multiple emails but no response from...
Mar 19, 2021 by Rupesh Kumar Singh
Received totally different product with a very cheap quality (edealzkart) Closed
I have ordered a pack of * shirts from edealzkart of Rs. ****, but when I received the product that was totally different from the product which I saw in website, and the quality was very cheap too, it will cost not more then ***Rs for *. to r...
Mar 19, 2021 by Mayank
They canceled my order without my knowledge (Amazon India Limite) Closed
I placed a treadmill at very good price but they canceled the product without informing me. i purchased it at *** but now the price is ****** so they canceled it. i want the current price of the product as refund or actual product. they deliver...
Mar 19, 2021 by Shanky
Package not delivered (Wear mojo) Closed
I saw an ad on Instagram for Wearmojo. There was a clearence sale going on and I ordered and paid through google pay on **/*/****. I haven't recieved the order yet. I have contacted the customer care several times and did not recieve any reply ...
Mar 18, 2021 by Aiswarya S Premchand
Fake Product received (Blazingcart in) Closed
Hi, I saw an ad on instragram and placed an order for safety shoes from blazingcart.in on COD. The package delivered yesterday but its a fake one and totally different item. Ive written multiple mails but no response from blazingcart....
Mar 18, 2021 by Gopal Varma
LT Online Store Fraud Seller (LT Online Store) Closed
I had ordered Kaspersky Internet Security (* PC for Three Years). Amount was deducted from my card, but license is not received yet. None of the phone numbers of this company is working. They are also not responding to the request to cancel ord...
Mar 18, 2021 by Binesh Mathew
Package not received (Beautify yourself indias affordable products ) Closed
Its been a year now this people haven't given any refund or order they are so cheap ignoring texts calls emails pathetic thug money from people almost *k loss has become...
Mar 18, 2021 by Malaika antao
Used material received (Theshirtcart in) Closed
Used material found in parcel...
Mar 18, 2021 by Subhash Sisodia
Refund not received (Ajio app) Closed
I had ordered a Jeans from AJIO on ** feb, ****, the product i got wasn't one which i ordered, so they asked me to upload a photo and they will verify and will accept the return and amount will be refunded, i uploaded a photo and my return was ...
Mar 18, 2021 by Aman Sachdeva
I ve returned the product but haven t recieved any refund yet but the application says it s already (Ajio by Reliance trends) Closed
Ajio.com...
Mar 18, 2021 by Hafsa Zoya
Not providing service (Flipkart) Closed
I have purchased Mi TV in august **** with * years complete TV protection now TV remote is not working , when i have raised concern to flipkart they are saying it is not covered in complete TV protection but this thing they have not mentioned i...
Mar 18, 2021 by Rajiv Chaudhary
Package not delivered (Tees lion) Closed
Have ordered for * shirts amounting Rs. *** each. Total amount Rs. ***. Ordered on **rd of feb. Package has not been delivered till date. Tried mailing them the issue, but the said email ID for greivance redressal is a fake one....
Mar 18, 2021 by Devasheesh Srivastava
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's