E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Withdrawal not received (highprofitfund ltd) Open
highprofitfund not approved my mony withdrawal from last 8days...
May 01, 2023 by Santosh Kumar
Cheeting (Rummy Circle) Open
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May 01, 2023 by Chandrashekar
Puma Money Deducted on paying through UPI but order not placed April (PUMA) Open
Hello, I had a horrible experience with Puma. On ** April ****, I tried to place an order for Puma Nitro * Deviate (Black Deep Aqua Lime Squeeze). After applying discount code (YNZGUF*B*E) the price came out to be ****.** I paid via U...
May 01, 2023 by Vaibhav Sharma
Wrong package delivered (Myntra) Open
Myntra delivered parcel to me which I mistakenly accepted by thinking of my package as the adress was of mine on it. But that want ordered from my id so I couldn't put return from my id. Then I contact customer care myntra and they passed * mon...
May 01, 2023 by Shubham
Money not added in the Astropay wallet (Astropay ) Open
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Apr 30, 2023 by Bharathi Kannan R
R thirty scooty not working (Okinawa) Open
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Apr 30, 2023 by Chhitiz tantia
Amount taken by company person but machine not sending etc (Xsoni Systems Private Limited) Open
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Apr 30, 2023 by Maikulal Bhagat
Cancellation of Course (upgrad) Open
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Apr 30, 2023 by Karan Peswani
Replacement or Refund (Ovantica com) Open
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Apr 30, 2023 by Antony Naveen
Wrong Product Delivered (Swiggy Bundl Technologies Pvt Ltd ) Open
I had ordered heavenly mousse chocolate dark mousse from itc fabelle chocolate thane. But instead they delivered heavenly mousse hazelnut flavour. I had raised complaint in swiggy for wrong order for which they have replied that packaging i...
Apr 29, 2023 by Rahul Muthuswami
Double Payment for same Reservation (Agoda Booking) Open
Agoda Booking ID ********* I had made a reservation through Agoda and received a confirmation for two rooms to accommodate * adults at Collection O ***** Hotel Lemon Arrow Inn from ** March **** to ** March **** at Howrah....
Apr 29, 2023 by ALAPATI SUDHAKARA BABU
Charged Rs 1000 for Marking as Dent (Flipkart) Open
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Apr 29, 2023 by TAPAS SAXENA
MONEY NOT REFUNDED (Y AXIS OVERSEAS CAREER CONSULTANTS ) Open
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Apr 29, 2023 by WAJAHAT HASSAN
Item is missing when I place complain item missing flipchart blocked my account (Flipkart) Open
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Apr 29, 2023 by Yogita Mishra
Flipkart Biscuits and powder damage received Rs 726 wasted (Flipkart) Open
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Apr 28, 2023 by Smithesh Todankar
My car not returning to me (Zoomcar host) Open
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Apr 28, 2023 by Nikhil Sharma
Cheated on old gold exchange (Joy Alukkas) Open
Today, I purchased **.*** grams of gold ornaments in the Joyalukkas Vijayawada showroom at a price of ****/- per gram. Total value of the items are ******.** including GST and making charges. For this I exchanged my old gold of ** grams. Befo...
Apr 27, 2023 by Jallipalli Hemanth kumar
Fraud and Deficiency in Service (Acte Technologies Pvt Ltd) Open
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Apr 27, 2023 by Divya v k
Withdrawal Not Recieved (Astropay ) Open
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Apr 27, 2023 by Ahmed Khan
Shoddy SEO services and bad advice (Neil Patel Digital India) Open
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Apr 27, 2023 by Ravi Kaushik Rajagopal
Bad product by erobot Inferior quality broken wheels no phone number to complain (Erobot store in) Closed
The erobot received was nothing as shown in post. Wheel were broken. Built quality poor. No charging dock as shown in video...
Mar 11, 2021 by Lalit verma
Package not delivered (Fashchic 15) Closed
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Mar 11, 2021 by Manveen Kaur
Package nt delivered (Teeslion) Closed
Already paid for the order and order not recieved it's been * weeks...
Mar 11, 2021 by John johnson
Purchased a PD Lifestyle elite gaming chair onnot yet delivered (Pd lifestyle elite gaming chair ) Closed
I have purchased a PD Lifestyle elite gaming chair on **/**/**** after seeing the advertisement on Facebook. Please let me know when it will be delivered to my address in Patiala, Punjab. It's been * days after the purchase and now I am getting...
Mar 11, 2021 by Neloy Kumar Chakroborty
Package not delivered (Myntrafab in) Closed
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Mar 11, 2021 by Abrar
Order not delivered (Elite Gaming Chair PD life style) Closed
I have ordered Elite Gaming chair on *rd march ****, Order # ***** for Rs.***.**. Amount is deducted from my account and i didnt receive any mail for tracking after placing the order. I am frusted in tracking my order. Kindly do the needfull to...
Mar 11, 2021 by Selvam Arumugam
Package not delivered ( com ) Closed
I had placed an order on December ** and the order had not been delivered. ...
Mar 11, 2021 by Aachal Sharma
Fraud ( administrator) Closed
One of the employee name Dinesh called me for the job of HDFC verification job. He called me at her office in Carol bagh near, shahi pg and then one of the girl has taken my interview and she asked me for the money Rupes **** and I give it to h...
Mar 11, 2021 by Md Danish
Myntrafab orders are not delivered (MYNTRAFAB DRYFRUIT) Closed
I ordered dry fruits in the myntrafab but still not yet received my products, Please help me to get the refund. ...
Mar 11, 2021 by Mariganesan
Cheating of TATA Motors (Tata Motors And Dealer Derik Motors) Closed
I bought a TATA Tiago Car on **.**.**** from TATA dealership M/S Derik Motors, Trivandrum. The vehicle was break down on the way to Kottayam on **.**.**** due to an unknown reason which the company cannot find out so far. Its found that they ca...
Mar 11, 2021 by Kumardas RS
Cannot track the product (Wenzye) Closed
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Mar 11, 2021 by Priyanka
Product no replace yet (mivi collar 2 neck band) Closed
I have order collar * in feb and its was not working and return it on **th Feb, they receive parcel on **th Feb,today is **th March still they're saying that product is in under testing process and there's no confirmation that when I will get t...
Mar 11, 2021 by Anita
Priya Choudhary cheated a customer by taking full advance payment and send a completely damaged prod (Ramya Company ) Closed
I had ordered a product from Ramya couture on instagram, she asked me for full advance payment and promised to deliver the product. After * days i received a fully damaged piece. When i asked for the refund she did not pay back and blocked me f...
Mar 11, 2021 by TAnshika Bansal
Package of 3 gaming chairs not delivered (Pblifestyle My Shopify com) Closed
I purchased three chairs on **th February at ~*.**AM and paid Rs ****.** via razor.pay@sbi with UPI ID ************ from bdbasantmamc@oksbi , my google pay ID. No follow up tracking done and package not received yet....
Mar 11, 2021 by Basant Kumar Dubey
Package not delivered (Myntrafab in) Closed
Sir I have ordered almonds * kg and Omani dates * kg on last Friday still I didn't get any response from them and delivery too. Please help me to get my money back ....
Mar 11, 2021 by Ashwath
Teeslion order not delivered (Teeslion com ) Closed
I had order shirt through facebook ad. but after the payment there is no tracking or confirmation mail regarding the delivery date or tracking No. etc. ...
Mar 11, 2021 by MANOHAR pawar
Wrong product delivered (Kurti bazaar Jaipur ) Closed
Customer not received the product which she ordered.....'my two customers are not satisfied... wrong product delivery pls mention pic which meesho want to deliver or pls mention on pic the product may vary .... pls double check the product befo...
Mar 11, 2021 by Jaimini kherajani
Items not delivered (Sellshop in) Closed
I had ordered few items from sellshop.in * months back but haven’t received any updates. Sent multiple emails but no response. If anyone has faced anything similar, please help....
Mar 11, 2021 by Vin
Paytm return request got rejected (Anjali Electronics Private Limited) Closed
Hello, i have placed n order via paytm mall. It got delivered and the product was tampered and it was not working and i placed a return request on the same date when the product got delivered but the next day my return request got rejected. I...
Mar 11, 2021 by Tejesh
Package not delivered (Lenskart) Closed
I ordered Vincent Chase eyeglasses with order ID:********** from lenskart on "*th March ****" worth **** rupees. They said my order is getting delivered earlier(** march) than the actual delivery date(** March ****). And I got a message from le...
Mar 11, 2021 by Narava Vishnu vardhan
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's