Insurance Complaints
People generally purchase insurance and pay a fixed premium in exchange for a promise of compensation in exchange of some life tragedy. It is usually brought as it gives peace to the mind of the holders. There are two types of insurance namely life insurance and general insurance. The life insurance offers compensation in case of death or disability whereas general insurance offers compensation in scenarios other than death. The life insurance can be divide into term life, pension plans, money-back policy and unit-linked insurance plans. General insurance can be divided into motor insurance, home insurance, health insurance and fire insurance. However, as appealing as it sounds many lapses have been seen in the Insurance department. More than 18% people complaint about the denial of claims which is followed by unsatisfactory offer/settlement at 15%. Many times the insurance companies try their best to lower the compensation as can be in the cases of accident which the most complained about area in the insurance.Travel insurance complaints accounts for nearly 33% of the total insurance complaints filed at Voxya. So how can a consumer file a complaint against these insurance companies? First and foremost we should try to talk to their customer care number. Most of these companies have a 24*7 helpline number which is specially made for handling consumer complaints. The helpline number of some leading insurance companies in India are :
LIC Customer Care Number - 022 6827 6827
ICICI Prudential Life Insurance Customer Care Number - 1860 266 7766
Reliance Life Insurance Customer Care Number - 022 4882 7000
Bajaj Allianz Customer Care Number - 1800 209 5858
Birla Sun Life Customer Care Number - 1800 270 7000
SBI Life Insurance Customer Care Number - 1800 267 9090
Max Life Insurance Customer Care Number - 1860 120 5577
HDFC Standard Life Customer Care Number - 1800 22 7227
Tata AIA Life Insurance Customer Care Number - 080676 03700
However, if the Insurance company itself isn’t willing to resolve the issue, there are other things which can be done. Firstly, you can send a written complaint to the insurer’s grievance redressal offier by attaching the relevant documents. Their contact details are available on the policy document as well on the web sites of insurer. The insurance company is then required to address the issue within 15 days, if they don’t, you can lodge a complaint with the Irda. Irda customer care number : 155255 or 1800 4254 732 and their email id is complaints@irda.gov.in or you can fill the form directly which is available on their website. Finally, if you are still unhappy about the action or lack of action taken you can approach the insurance ombudsman or file a consumer complaint. Voxya has a team of legal experts which help in preparing the case documents for consumer court. We at Voxya generally receive about 100 insurance consumer complaints every month including travel insurance complaints, health insurance complaints etc.
Wrong settlement of mediclaim policy (Bajaj Allianz General Insurance Company Ltd.) Open
Sub. Wrong settlement of the cashless claim of my wife Kumkum Bhagoliwal Ref. *- Order No: HAT/**/******* *- Claim No: OC-**-****-****-******** Kindly refer to your mail dated **th April **** on the above-mentioned subject statin...
Aug 06, 2019 by Dr. Ajay Bhagoliwal
Fraudulent sale for insurance (Hdfc) Open
I have an exidelife policy which has lapsed. Based on the policy I had a call from Piyush Mehra from Delhi stating that he is from exidelife and advised me to pay some amount towards the policy to get additional money. I did. I have details of ...
Jul 08, 2019 by LIONELL ELLIS
Accident claim not given (Bajaj Allianz General Insurance Company Limited) Open
My vehicle was parked in parking at Murthal. Early morning I saw that there were scratches on left and front glass was broken. When I contacted my insurer Bajaj Allianz. They refused to give me the whole claim....
Jul 06, 2019 by Pankaj kumar
Regarding health insurance (Star Health And Allied Insurance Co.) Open
I herewith submitting all reports related to my treatment in Apex Hospital through star health card. I took treatment for * days i.* from **/**/**** to **/**/****. Star health has cheated me by rejected my claim reimbursement claim No. CLI/****...
Jul 01, 2019 by MOHAMMED JAHANGIR
Claim of accident car by insurance company (Future General India Insurance Company Limited) Open
Future general india company ka md meri accidents car ka claim pass nhi kar rah hai. Usne claim ke liye mana kar diya hai. Bar bar dauda raha hai. Please help kariye. Mai is cheap company ke jhanse me aa ke fans gaya hoon. Please help me mera c...
Jun 29, 2019 by Gaurav Prakash Singh
Wrong vehicle insurance issued (Reliance General Insurance) Open
Complainant complaints under policy no. ****************** purchased online on *th June ****, that the insurer has given a discount of Rs. ****.** by mentioning "Vehicles specially designed/modified for the blind, handicapped and mentally chall...
Jun 25, 2019 by Vijay Chaudhary
Malpractice by LIC of India (L I C) Open
RDA Token Number: **-**-****** *. Complain to IrDA against LIC to issue single premium policy was registered on **/**/****. *. Date of dispatch of the bond by LIC is **/**/**** as per LIC letter no: HDO/CRM/cpgram/****/** date.**.**.**** and ...
Jun 22, 2019 by Ashok kumar prajapat
My claim rejected by TPA of insurance company (New India Assurance) Closed
I submitted my medical-claim after emergency hospitalization but to my utter dismay, the TPA rejected my claim giving unconvincing reasons. i) When asked for further elaboration on the reasons given for rejection the TPA changed tacks and st...
Jun 19, 2019 by Menath Rajgopal Krishnan
Unacceptable increase in ROI for home loan and home insurance account (Hdfc Limited) Open
Unacceptable increase in ROI for a home loan and home insurance account nos. *********/*********. Grievance on Home loan a/c ********* - *. Why an increase is made after every RBI increase in base points but decreases never happens? *. I t...
Jun 04, 2019 by Ankur Agarwal
Car insurance rejected (Royal Sundaram General Insurance Co. Limited) Open
My Honda Jazz car engine got damaged due to oil sump breakage and engine oil leakage from it. This was due to an external impact on the oil sump caused by some stones on bad roads near Gachi Bowli on *th, March **** around * pm. The car was to...
May 29, 2019 by Battu Sridevi
Car accident claim is not approved completely (Reliance General Insurance) Open
I have a car policy with Reliance General Insurance with policy no - ******************. My car met with an accident on **th May ****. While taking a right turn on a four-lane road, another car while crossing the road banged into the front doo...
May 28, 2019 by Rushiraj Waghela
Insurance claim not received (HDFC ERGO General Health Insurance Co. Ltd) Open
(Formerly HDFC General Insurance Limited). Registered & Corporate Office: *st Floor, HDFC House, ***-*** Backbay Reclamation, H. T. Parekh Marg, Churchgate, Mumbai – *** ***. Customer Service Address: D-***, *rd Floor, Eastern Business Distri...
May 27, 2019 by Ajay Kumar
LIC agent is not collecting premium since last 5 quarters (LIC) Open
LIC agent is not collecting premium since the last * quarters. Now for the revival of my policy I've to pay a penalty of Rs. ***.**. I've been calling the agent frequently to collect the premium but the agent doesn't show up. Now I've to pay a ...
May 25, 2019 by Heena Khandelwal
Declined my claim (Religare Health Insurance) Open
I am writing this email to express my utter disappointment on the cashless disapproval of my health insurance claim for my admission to Artemis Hospital in Gurugram from **/**/**** to **/**/**** for treatment and workup of my ongoing severe hea...
May 24, 2019 by Vikas Samota
Complaint against insurance company ( United India Insurance ) Open
I hereby write this letter to inform you that, as the after effect of the flood happened on **th August I had to face a very crucial situation in my house which is almost damaged with cracks and worn out walls making it incapable of living. The...
May 21, 2019 by SAJIN
Travel Insurance denied on basis of good faith (Religare Health Insurance) Open
Our family travelled to Singapore for a vacation and were covered with Religare Travel Insurance. Unfortunately, my dad faced a brain stroke and was hospitalized and the hospitalization expenses were denied for not mentioning hypertension howev...
May 21, 2019 by M.Satyanarayana
Bouncing charges and late instalment (Bajaj Finserve) Open
I have already deposit amount for my instalment against loan account number ***mpd******** on date **.**.****. They have charge bouncing charges against loan account number ***mpd******** on date **.**.***. But sufficient amount available in my...
May 21, 2019 by Gautam Singh
Fraudulent activity by agent (Shriram Fortune) Open
I have a couple of Assured Income Plans under Shriram Life Insurance for which I have been paying a regular yearly premium since ****. However, this year I was finding it difficult to continue with both the policies and hence decided to talk to...
May 16, 2019 by Arnab Sengupta
Bina bataye mere product pe insurance kiya gaya (Bajaj Company) Open
Bajaj se maine mobile buy kiya tha Rk communication & Modern communication loan no: ***MGI*********, ***MGIEA****** Ye do mobile main buy kiya tha jispe bina muje information diye dono mobile pe insurance kar diya gaya. Bina bataye bina meri p...
May 16, 2019 by Himanshi Srivastava
