HDFC ERGO General Health Insurance Co. Ltd
- Policy Discontinued without Notice and not renewing now Open
Vivek bhalla filed this complaint against HDFC ERGO General Health Insurance Co. Ltd on May 13, 2023
This is in reference to policy no ****************. Recently I came across a discrepancy in the status of the policy and it appears to be showing as Inactive/Expired.I had made the payment of Rs.***** on *nd March **** through online mode. However at the time the payment was made it got stuck due to technical issues and I have raised the concern for the same to the HDFC ergo customer support and logged multiple tickets for the same
On *th March ****, I have received a renewal mail and receipt from HDFC ergo team mentioning the below message.
This is to certify that the MR. VIRENDER KUMAR has paid Rs. ***** (Rupees Seventy-Nine Thousand Seven Hundred Forty-Seven And Zero Paise Only)
towards premium for Optima Restore Floater Policy No. ******************* issued to MR. VIRENDER KUMAR for period of **/**/**** to **/**/****.
After reaching out to the HDFC ERGO local branch team, I was informed that the money was refunded back to the customer's bank due to a request from them.I have not requested for any such refund and would like you to look into this issue and reinstate my policy. I have the necessary documents and records available for verification purposes(PFA the relevant documents).
Now I have asked for a copy that is been requested by Bank to the HDFC ERGO team but I am not getting a favourable response from their end after multiple mails.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
HDFC ERGO General Health Insurance Co. Ltd
Resolved
Frustrated? File a Complaint
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