E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
E-commerce Complaints / Scams / online Frauds
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
Types of E-commerce Complaints or Online Scams
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
How to resolve E-commerce Complaints?
1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Charged for Premium room and alloted basic rooms (Make My Trip) Open
I have booked * Family Premium Rooms at Delhi Mahipalpur through Make My Trip for me and my couligues * familes at the rate of Rs. **** Rs. per Room and pay Total amount of Rs. ***** for Premilum Triple sharing bed.When I reach to Delhi at late...
May 04, 2023 by Mehul Parkhiya
Order no (Www Justjaldi Com) Open
The saidorder despite of paymnent of RS ****** is niother delivered nother the stataus is informed. Also the site has not shown their registered address .Also there helpline no does not respond. This is a clear fraud....
May 04, 2023 by ANIL PATIL
Scooter Issue (Ola Electric Technologies Private Limited ) Open
Hi, Dear, Sir./Madam My Name Is Syed Ahmed and I am from hyderabad I Purchased Ola S* Pro on **/april/****, My Scooter is making trouble after one-day, issues like, display hang, automatic stop, and automatic shifted to park mode everytime, i...
May 03, 2023 by Syed Ahmed
Package not delivered (Porter) Open
I have initiated a All india Parcel from Porter on **st April, ****. The parcel was picked up on **nd April, **** and then reached the destination courier center on **th April, ****. From that time the delivery has not been attempted. The recei...
May 03, 2023 by Ankit Langer
Defective furniture provided (Furlenco Pvt Ltd ) Open
I had booked Furlenco UNLMTD plan for annual rental of * furniture items on Furlenco platform, for which I paid ₹**,*** in advance. All the * furniture items were delivered, among those * of the item - Papillon Box Storage Queen Bed was defec...
May 03, 2023 by Ajinkya
Defective Vehicle Bullet350 Delivered (Royal Enfield) Open
I bought a Royal Enfield Bullet *** bike on **th September **** through the Authorized Dealer I Speed Motors-Ayanavaram. I noticed small issues such as low horn volume and hard engine behaviour and clarified with the showroom and they explain...
May 03, 2023 by Shanmugapriya
My deposit amount not credited (BetWay sports ) Open
I'm depoisting *****&**** date of **/**/**** in my betway account betway merchant taking the amount.but not credited in my gaming account I'm compliant lot of times I'm asking they told only waiting to feedback only I'm waiting more than ** d...
May 03, 2023 by Tamilkumar
Fraud by Crypto through telegram (Mirumindia com) Open
This guys msg on whatsapp that do you want to earn daily i said yes they contacted then on telegram. Every time new task for investing money in Crypto and bitcoin. I invested first **** then ***** then ****** then ******. This was done forceful...
May 03, 2023 by Dipesh Waghela
Delivered a different product which I ordered from online (Wakefit Innovations Pvt Ltd) Open
Hi Team, Recently I have purchased a Leo king size cot from wakefit on **th April **** by looking at the images with closed storage box at bottom, on delivery got to know that storage box will not have any bottom and will be placed directly on...
May 02, 2023 by Manoj karthick D O
Warranty not given (One assist ) Open
I purchased a Damage Warranty for my Samsung S** Ultra phone. Despite multiple attempts, I was not able to activate because they kept finding flaws in the pictures I uploaded of the front and back of the phone. Now the Plan doesn't even show up...
May 02, 2023 by Upamanyu Ghosh
Quality Of Service (Airtel ) Open
I have been facing latency issues on airtel fixed line broadband connection for over an year now. They tried to resolve it around august **** and they did resolved. It stayed resolved for less than a week. Their Bhopal zone team leader asked...
May 02, 2023 by Palash Patel
Mobile phone (One Plus ) Open
I had buy one plus mobile phone of **k form Amazon and the mobile phone and suddenly the mobile phone has software Ishu which is to horrible after paying such hug amount one plus can't fixed it why we should by such mobile phone the problem is ...
May 02, 2023 by Kashyap pawar
Front camera not working issue it s issue from Xiaomi known issue each handset faces same issue with (Xiaomi) Open
Front camera not working issue (it's issue from Xiaomi known issue) ( each handset faces same issue with the camera) They should repair it free of cost because it is the issue from company side. All the poco mobile phones face the same issue wi...
May 02, 2023 by Arman Qureshi
Bad Smell on chocolate (Dairy milk chocolate) Open
The chocolate was manufactured on August ****, today i opend the chocolate is *st May ****. When i was opened the chocolate was bad smell coming. Worst like chocolate totally (బుద్దిపోయింది). Who is the responsibility ...
May 01, 2023 by VAVILALA SANDEEP
Feed compliant issue for my poultry farm (Mahendra feeds and foods) Open
My name Lokesh I have poultry farm in neikkaranpalayam kokkalai Namakkal district my family run the business **** to still now we have one lakhs birds, In our poultry farm we gave feed give eggs on one compay(Mahendra feeds and foods) kathap...
May 01, 2023 by Trilokesh
Withdrawals not received (Parimatch) Open
This is to bring in notice that Parimatch has not given my withdrawals of **,***/- **,***/- **,***/- dated **-**-**** and **-**-**** and mentioned in my Account as successful…on conversation with them they are only giving false assurance abou...
May 01, 2023 by Kailash agarwal
i ordered product and it is not delivered in * months and i did online payment in shopsy and now they are doing nothing ...
May 01, 2023 by Manikaran Singh
Withdrawal not received (highprofitfund ltd) Open
highprofitfund not approved my mony withdrawal from last 8days...
May 01, 2023 by Santosh Kumar
Cheeting (Rummy Circle) Open
Always loss big games, small games like **₹, **₹ winning,big games like like ****₹, ****₹ their system player is playing and cheeting us, we always lossing money from believing this fake aaplication, i have loss *****₹ in one day, ab...
May 01, 2023 by Chandrashekar
Puma Money Deducted on paying through UPI but order not placed April (PUMA) Open
Hello, I had a horrible experience with Puma. On ** April ****, I tried to place an order for Puma Nitro * Deviate (Black Deep Aqua Lime Squeeze). After applying discount code (YNZGUF*B*E) the price came out to be ****.** I paid via U...
May 01, 2023 by Vaibhav Sharma
Amount debited from my account but booking not confirmed by Agoda (Agoda) Closed
I booked a hotel in Lemon tree amarante beach resort Goa through Agoda website but my booking got cancelled even after payment was debited from my Axis Bank account ! Booking details are as follows Name - Yashpal Manda Date of booking - ** Ma...
Mar 15, 2021 by Yashpal manda
Laptop malfunction (Dell Computers) Closed
I bought my dell laptop almost *.* years back ,and it has a lot of problems,I can't even do any of my work ,it crashes too often maybe **min since I start using it ,l have tried repairing it ,but it wouldn't work, my request in here is that pl...
Mar 15, 2021 by Saraswathi
Paid for shirts at teeslion com not delivered (Tees lion) Closed
I ordered * shirts on **th February **** on tees lion where they were offering * shirt free. I paid *** online for * shirts. I have not received the order,now there site is also not functioning....
Mar 15, 2021 by Akhil Gaur
Package not delivered (Tees lion) Closed
I had a link on Facebook, by clicking on the teeslion side, I bought * shirt online, but the parcel had not come yet, I also complained on that side but still no solution......
Mar 15, 2021 by AJAY SHARMA
Scam company Stylehouses in (Stylehouses in) Closed
I ordered a denim jacket from www.stylehouses.in for Rs.***. It has been ** days since I have received it. I tried to contact customer care, but they never replied. Their website does not have a proper branding, and is fooling customers. Ple...
Mar 15, 2021 by Amish A Agarwal
Cheap product delivered (Anix Mart Ved Road Surat Gujarat n mo no 2250) Closed
I ordered a lehenga of rs ****... And it was cheap not more than *** rs...I placed a return but the fb agent didnt pick my call.and chat with me and abuse me....what a fraud company...thief are better than these bastards.....
Mar 15, 2021 by Neha Maheshwari
Flipkart is not ready to accept the product for Return (Flipkart) Closed
I had ordered * Smartwatches, one was Noise colourfit Pro * and Other was Gionee GSW * and both costed me ****, but when the packages were delivered, The Noise watch had a dead micropixel, and the Gionee smart watch has some in-box contents mi...
Mar 14, 2021 by Shubh Malhotra
Dream 11 money deducted but contest joining not confirmed (Dream11 Fantasy Private Limited) Closed
Today morning I tried to join contest and a massage appear that something went wrong and after that my money deducted frome my balance sanction but contest joining not confirmed...
Mar 13, 2021 by ROHIT VASUNIYA
Package not delivered and No contact support available for the website (salesshop in) Closed
I ordered * items from salesshop.in on **th Feb **** and when i check for this order i am a getting message that they will let me know when my order is ready but till now i don't see any communication from them. I tried their contact support e...
Mar 12, 2021 by Poonam Dogra
Item not delivered money deducted (Daily knots com surat) Closed
I had purchased a churidar set festive offer for my doter on ** march **** and the payment was deducted but material hasnt been dispatched ..plus have no details of their cnfrmd order and cant call their given complaint number as its always swi...
Mar 12, 2021 by Dheya jhaveri
Duplicate product received (Abuggy com) Closed
I bought a branded Sennheiser CX ***S wired In-ear Headphone with MIC from this new website first time, as it was not available in any shop near me or any leading & trusted website. All seemed to me fine, I called the customer care before to ch...
Mar 12, 2021 by Prerit Bhatia
Order not delivered (zenight wear gmail com) Closed
I purchase set of nightwear but it can't delivered . And no updates are come...
Mar 12, 2021 by Pranjal singh
Package not Delivered and Refund Refused (Tees lion) Closed
I had Placed order on Teeslion.com for * Shirts under Offer of Buy * Get * free. I placed the order and made payment on **/**/**** and even got a confirmation for Order received through Mail and another mail on **/**/**** that the order has bee...
Mar 12, 2021 by Misbah Ahmad
Work from home coxwald (Coxwald Infotain) Closed
Hlo i am swaraj singh from delhi. i contact company and they ask me for **** rupee for security and they give me project. i complete project on **th feb **** and today till they did not reply me and not even seen my mails. today **th day comple...
Mar 12, 2021 by Swaraj singh
I have ordered the item Chair in https pblifestyle myshopify com on 25 feb 2021 But now while i am t (pblifestyle myshopify com) Closed
I have ordered the item "Chair" in https://pblifestyle.myshopify.com/ on ** feb **** But now, while i am try to contact them, But i can't Reach them, Shows like unfair... by mukhtar Hi Mukhtar, thanks for your purchase of Rs. ***.** from PB...
Mar 12, 2021 by Mukhtar ali khan
Pakage not delivered (Pblifestyle ) Closed
We ordered a gaming chair from their online store via online payment method but didn't recieved the product or heard from them in * months. Hope you will look at our complaint and give us our money back. Thankyou...
Mar 12, 2021 by Mohd ayub
Gaming chair purchased Item not delivered (PBLifestyle Elite Gaming Chair) Closed
Hi Balaji, thanks for your purchase of Rs. ***.** from PBLifestyle! We'll notify you when it ships. View order (#****): https://pblifestyle.myshopify.com/***********/orders/**f****ce*f***f***e***c*c*c**b**/authenticate?key=fcd****cca*****a**fae...
Mar 12, 2021 by Balaji Damodaran
Package not delivered (Fashion loud) Closed
My package is not delivered...and money is also deducted..and now i have no clue where to ask for my money or package of one dress and one pair of shoe.....
Mar 12, 2021 by Sheeta
Myntra Fab online dry fruits has cheated me (Myntra fab dry fruits) Closed
I had ordered dry fruits through this website and my account was debited of **** rs but I did not receive the order. there is no way to track or trace. The site seems to be fraud....
Mar 11, 2021 by Rachel Gigi
Bad product by erobot Inferior quality broken wheels no phone number to complain (Erobot store in) Closed
The erobot received was nothing as shown in post. Wheel were broken. Built quality poor. No charging dock as shown in video...
Mar 11, 2021 by Lalit verma
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's