Lenskart - Temple or handle of spects got dislodged ^Open

Temple/handle got dislodged by itself , spectacle were in warranty , so i was asked by costumer care to get it repaired at the store , so i went to the store and they told me they cant repair it and it was my fault temple got dislodged ,how ...

Feb 13, 2021 by Ameya Shukla

Lenskart - Not given exchange ^Open

purchsed reading only glasses last week but not to my expectation. m suffering severe headache after using them.went to store n asked for exchange store manager refused saying no exchange policy...

Feb 09, 2021 by shilpa suhas chavan

Lenskart - Payment not processed ^Closed

I have paid rs **** through googlepay on **nd jan **** for orderId =********** and Gpay confirmed the payment I will also share proof ..But in app they are showing payment pending its been * days customer support guys saying I raised the ticket...

Jan 25, 2021 by Anirban chakraborty

Lenskart - Lenskart not initiated my replacement query ^Closed

At */**/**** i purchased one specs from lenskart show room.it was not fit for my face.so i planed to replace my product as per lenskart **days no question replace/return policy. But lenskart side no response for my replace/return querry....

Dec 08, 2020 by Jabalal A

Lenskart - Pick not done by company about 7 days and false commitment ^Closed

I have requested many time for pick up, But company not look after the matter where as giving me false commitment...

Oct 02, 2020 by Shakti prasad roul

Lenskart - Defective peice ^Closed

Defective loose specks received from lenskart...

Sep 27, 2020 by Veena aher

Lenskart - Refund issue and complaint of lenskart store staff ^Closed

I purchased a frame from lenskart through sales executive at store and when I received my item it is not as per my expectation so I told to executive to exchange. Then he ask me to come when store is open but from * months shop is not opening d...

Aug 31, 2020 by Akhil Agrawal

Lenskart - Lenskart Frame not replaced ^{Offered Resolution}

Had asked for a replacement for Order id # **********.on June ** ****. Even after picking up the product, Lenskart has till date not given me a replacement for product. Had raised ticket for same #******** for which I was assured to be given a ...

Aug 19, 2020 by Abraham

Lenskart - Item not delivered and git msg of item delivered by lenskart ^Closed

On *th july **** I got a msg that your item has been delivered but it wasn't. I called customer care many times. They raised a complaint and said wait for **-** hours. Its been more then that ** hours I called many times. I got no upd...

Jul 10, 2020 by Ritika

Lenskart - Package not delivered ^Closed

I have placed an order on * June, a Vincent Chase Eyeglasses and paid online but till now I have not got the product and no updates on it. I have called customer care services multiple times and they are telling they don't have any updates fr...

Jun 17, 2020 by Alfred Joy

Lenskart - Warranty claimed decline ^{Awaiting Details}

I bought a Jhon Jacob frame in **** and their so called blue cut glasses, within warranty period the golden frame gets faded and I claimed for warranty but there is a scratch on the glasses but the glass also have warranty and the frame also...

Jun 16, 2020 by Yumnam Soviet Ningthoucha

Lenskart - Item not received but its showing delivered ^Closed

Few I purchased an eye wears in lenskart but its showing delivered, still not delivered delivery boy, a d he is not answering my irresponsible and abusive talking with About,no,**********...

Jun 14, 2020 by GAJJI SHASHIVARDHAN

Lenskart - I orderd my lenses from lenskart the status shows delivered but its not delivered to me ^Closed

My awb no. For my order is ********** my order is to deliver today its shows delivered but its not delivered yet ..it was a essential good i need it urgently...

Jun 11, 2020 by CHELSY Singhal

Lenskart - 1 package not delivered 1 delivered with broken box ^{Offered Resolution}

I ordered a pair of Eyeglasses on ** march **** from Lenskart. Order # : ******** One of which is not delivered to me and other was given with broken box. Its been * months and ** days from the order i have no glasses to wear and my eye si...

May 31, 2020 by Abhishek Dhyani

Lenskart - Package not delivered ^Closed

I ordered lenses on march ** . money was paid .but I didn't get my lenses.i visited lenskart MVP branch * times.i visited blue dot courier.they said the tracking ID itself wrong.when I said this lenskart stop not at all responding.worst custome...

May 28, 2020 by Kuna Shilpa

Lenskart - Lenskart not giving my refund ^Closed

I visited the lensekart store twice as below location, we selected the spectacle and payed the money via airtel money app also via my debit card, there was a transaction completed, but order was not placed. Lenskart took my money and did not...

May 26, 2020 by Akshay m

Lenskart - Refund ^{Offered Resolution}

Subject: Re: **********: refund related Very shame till time no refund has been credited in my account despite number of calls to customer care very shame One of my biggest mistake in life that I visited Lenskart,Fake false commitment, cust...

Mar 13, 2020 by Deepak

Lenskart - Defected eyeglassess delivered 5 times still lenskart not processing refund ^Closed

I had placed a order for power eyeglassess for my daughter and after some times there was sone defect in glasses. Gave to lenskart for replacement in January and when glasses came again they were defected , very poor quality scratches on glasse...

Mar 08, 2020 by Upasna Verma

Lenskart - Wrong lenses ^Closed

I bought the specs on **th Dec. When they came the lenses were wrong. I could not see anything from them. When complained they asked me to return and they will fix it. After a lot of month I got the specs but the same problem. They changed the ...

Feb 02, 2020 by Divya Arora

Lenskart - Refund awaiting ^Closed

visited lenskart store at MG Road on **th November along with my parents. To get eyes checked and get shades for them and spectacles for me. *.First we chose our frames and waited for eye test. The representatives were unprofessional and wer...

Dec 20, 2019 by Swati Singh

Lenskart - Refund ^{Awaiting Details}

Lenskart mailed refund initiated on *th december **** but it is not credited to my account. payment gateway said given transaction id is invalid. My bank initiated dispute against transaction. I have asked more than *** times but they won't rea...

Dec 18, 2019 by Thamizhvanan

Lenskart - Not giving refund ^{Offered Resolution}

I had ordered * pairs of eyeglasses from lenskart * month ago which I cancelled due to some personal reason. After that I mailed them for refund but they are not in mood of refunding my money. They are only sending me multiple mails and message...

Nov 23, 2019 by Shivani Valecha

Lenskart - No resolution for months ^Closed

Worst customer care ever! After multiple calls and mails- they replied saying they have to check with their senior management and take a decision? You know what you should do? Learn to take responsibilities for your mistakes and help custom...

Nov 14, 2019 by Anamika kinattukara

Lenskart - Wrong product delivered ^Closed

Placed an order on *th September using their buy one get one offer. Don't fall for this, because they charge you double the amount and call it an offer. Since we bought progressive lens for our parents it was very expensive. At first, One of th...

Nov 11, 2019 by Anamika kinattukara

Lenskart - Order places in lenskart showing the order but no response ^Open

Orders two pairs of glasses on *th Oct. it was showing that it will get delivered by **th, but it didn't get delivered. So I called their customer care, they said there is no order as such, after discussing for a few moments the executive confi...

Oct 18, 2019 by Soutik Sarkar

Lenskart - Inconvenience in product quality ^Open

I HAD PURCHASED A POWER GLASS ON **/** AIR VC*****- C* EYE GLASSES- PRDUCT ID :****** AS ABOVE THE DESCRIPTION ALONG WITH ME . THE CONCERN IS THAT I GOT THE ORDERED PRODUCT IN COUPLE OF DAYS WHEN I GOT MY PRODUCT THAT FOR MY FATHER HE IS COMPL...

Oct 13, 2019 by deepak Kumar nayak

Lenskart - Lens got scratch ^{Awaiting Details}

Lens got scratches and the person in the store of VR Punjab mall Mohali did not give the right response correctly make the customer visit again and again. Please help....

Sep 02, 2019 by Prateek Kakkar

Lenskart - Lenskart payment not initiated ^Closed

I ordered the lens from lenkskart.com on **th August ****. I ordered two glasses of worth Rs ****. I paid through PayPal to Lenskart on the same day through online but still, in Lenskart site they are mentioning as payment pending. It has been ...

Aug 16, 2019 by Saravanan

Lenskart - Sluggish customer care at Lenskart( in fact the worst ever) ^Closed

Regarding Order #: ********** Placed On: ** May **** So far, I had a really terrible customer support experience. Around * month ago, I had a chat with a customer representative regarding cancellation of the order placed using gift ...

Jul 02, 2019 by Abhay Kumar

Lenskart - Replacement of specs ^Open

They delivered me specs which not readable. After two times given them for repairs but the problem is the same. ...

Jun 27, 2019 by Mohinder Chutani

Lenskart - Poor quality of glasses & frames ^{Offered Resolution}

I purchased two air flex eyeglasses from you having order no. #**********, PID- ****** dated:- ** April **** and the second one having order no.#**********, PID- ******, dated:- ** April ****. Now, the temples of both the frames have broken. I'...

Jun 20, 2019 by Rohit Mishra

Lenskart - Refund issue with Lenskart ^Open

I make an order of my specs whose size is bigger. So I return the product. After returning the product they ask me for the account number of my bank account. Therefore accordingly I gave the same but my refund couldn't be made in my bank accoun...

May 27, 2019 by Gurdev kaur

Lenskart - Sending promotional messages from my name to my contacts ^Closed

Lenskart is sending a promotional message to my phone contact quoting my name in the message due to which I am facing a very embarrassing situation. Today I faced a very awkward situation when the maid working at my home showed to my wife a mes...

Apr 19, 2019 by Ankit Kumar

Lenskart - Issue in the frame ^Open

I purchased sunglasses of John Jacobs brand from Kalkaji Delhi store having Model No. JJ****. Yesterday, when I pick my sunglasses to wear I found it's frame, got open and * glass removed from the frame and to fix the same I visited Lenskart Ka...

Apr 15, 2019 by Nitin Jain

Lenskart - Wrong product delivered ^Open

I have ordered two products with gold membership one is eyeglasses second sunglasses but received wrong eyeglasses frame. When I complained in customer care they sent a mail to me for attached * to * photos of the received frame but in **th on ...

Mar 28, 2019 by Ankit Sharma

Lenskart - No exchange for on counter purchase ^Closed

Made an on the counter purchase of RayBan aviator for the gift. Tried to exchange it for a smaller size but the **-day return doesn't work for on counter purchase but they have forgotten to add this valuable information anywhere in the app or s...

Mar 26, 2019 by Anu Agrawal

Lenskart - Replacement promised but never return it back ^Open

They will make you suffer for their own mistakes just because you have trusted them. Kind of arrogant since they don't care about the inconvenience they have caused a returning customer. I ordered VC E***** they delivered Okely which was worth ...

Mar 06, 2019 by Kanika

Lenskart - Poor customer support ^Open

I purchased eyeglasses order id no.#********** from Lenskart on **th November. After using it for * months, the blue cut coating has begun to come off from the eyeglasses. I registered the complaint and claim warranty. They want me to send some...

Mar 02, 2019 by Rohit Mishra

Lenskart - Sending promotional messages to my contacts with my name ^Open

Lenskart is sending promotional messages to all my contacts numbers with my name, it's so embarrassing as everyone is asking me about it. I complained to their customer care number twice, they said its got resolved but they started sending thos...

Feb 25, 2019 by Chandana

Lenskart - Refund issue ^Closed

Lenskart are forcefully holding up refunds and refuse rudely to pay back to the bank account instead they r paying back it as store credit , this store credit will allow one to purchase without benefits and make the customer pay extra for a it...

Feb 14, 2019 by Abhinandan Bhat

Lenskart - Refund not initiated ^Open

No response * week over since pick up of the product till now not initiated my refund. No calls no response to emails. Plz refund me my **** rupees worst experience only response is technical issue...

Feb 07, 2019 by Anisha Khatri

Lenskart - Defective Frame delivered and asked for returning full product to issue full refund ^Closed

I had ordered * frames under Buy*Get* scheme at Lenskart along with Gold membership (to avail Buy*Get*), which was delivered on time but at the time usage i noticed that * of the frame has broken lens. I had asked for replacement, item was pick...

Feb 02, 2019 by Avik Aggarwal

Lenskart - Order not delivered ^Closed

Placed order of specs *+ * at Lenskart outlet in Nashik on ** Dec. Ask them to deliver it at my home town Dhule. Store later on cancelled and again placed my order due to technical issue on ** Dec and promised me to deliver the order at Dhule(t...

Jan 10, 2019 by Rajesh Agrawal

Lenskart - I returned the product for which they charged more than the market rate now, they are not refunding ^Closed

I paid, INR ****.** to Lenskart on **th of November. Please see the attachment for details. What the support team has refunded to my account is **** in two steps after a long chase. Rs. **** is yet to be refunded. They are telling me that they ...

Jan 07, 2019 by Kopal Arora

Lenskart - Return of the product- not accepting ^Open

i have ordered rimless glasses – rayban brand from lenskart adyar showroom on october **, **** and my order number is #**********. the product got delivered on **th october, ****. i used for the next two days, but i was experiencing severe ...

Dec 18, 2018 by SATHIYANEELAA

Lenskart - Refund ^Closed

Its been a month have complained * times each time the feedback will be refunded in **-** hours and its been a whole month since they recieved their product back. From past week they have stopped responding back to the mail. This is not accept...

Dec 13, 2018 by Amul Singh

Lenskart - Lenskart not able to provide customer service ^Closed

Can Voxya call me regarding the Lenskart not being able to deliver customer service. Voxya was able to provide me best possible discount but when I approached Lenskart store in Candor techspace area, the staff did not provide me proper customer...

Nov 26, 2018 by Neeru Grover

Lenskart - Lenskart staff not helpful ^Closed

I had ordered two spectacles - one near and the other one for distance, which I got it, but now I am facing problems as I now need progressive lenses, which Lenskart bluntly refused, as I requested them to convert these two specs into one progr...

Nov 13, 2018 by Neeru Grover

Lenskart - Fake/false lenskart ^Open

*.I brought a ray ban polarised from lenskart because the sales executive continuously called with a fake offer of **% discount on the product which is ***% redeemable. Post purchase I came to know it's a fake offer but I ignored. *. My bigge...

Oct 15, 2018 by Chinda vamsi krishna

Lenskart - Lenskart cheating ^Open

I have ordered two specs from lenskart on **th September **** of *****+. I told them i will pay by airtel payment bank from * different mobile number Upon confirmation I paid to Lenskart Rs. **** and then they not ready to take my order with...

Oct 05, 2018 by Nitesh shah

Lenskart - Abusive behaiviour ^Open

The Lenskart is worst as they hire the employee ehi are professional. I got the sms and emails from Lenskart for Independence offer due to repeatedly reminder I went to my nearest Lena kary outlet which is in United chambers Beside Chennai Shop...

Aug 16, 2018 by Surbhi Verma

Lenskart - Amount Not Refunded ^Closed

I ordered an eyeglass online from lenskart and they delivered a defective product. I complained about this and they told they will replace the frame and they sent me a replaced frame which again was defective. So I got tired of this and I retur...

Aug 08, 2018 by nikhil tekriwal

Lenskart - Very Late Delivery From Lenskart ^Open

I ordered two glasses from lenskart on **th april ****. And according to their of I don't liked the frame then I can replace it within ** days. And I replaced both of the glasses to exchange with new frames. Since then they haven't delivered th...

May 28, 2018 by Pawan Kumar

Lenskart - Package incomplete delivered ^Open

I Received my order of contact lens of *lens per box on ** may ****,but i actually ordered * lens per box that costs around ****rs but when i was complaint regarding this i said that i want refund but the lenskart said that we dont give refund...

May 25, 2018 by Prince Rajput

Lenskart - Lenskart Fraud ^Open

On **th of March **** I gave my Oakley frame to Lenskart’s Thane showroom to replace its lenses. It was supposed to get delivered to me on **st of March ****, ffter the deadline when I followed with them I was told “the company has recently...

Apr 09, 2018 by Shrish Lal

Lenskart - Refund or new frame. ^Closed

I ordered a frame with blue lens through an executive of lenskart who had a stall in kamla Nehru college fest. There was a offer that was available then which included the frame and lens at approximately **** /- rs . The frame was bigger for my...

Feb 27, 2018 by Sneha Vashisht

Lenskart - Product no delivered ^Closed

Lenskart is cheating its customers. They will not deliver quality profuct and after loads of trouble when you will reorder (as you have already paid) They will not deliver product on time....

Jan 13, 2018 by Daivik Shah

Lenskart - Lenskart frame damaged ^Open

I had bought a rimless Vincent chase frame[Golden tortoise Rectangle VC E*****- C*] from Lenskart Showroom located at Koramangala, ** Feet Road, Bangalore on ** March ****. The frame came free since I bought lens worth Rs ****/- (before discou...

Dec 20, 2017 by Abraham

Lenskart - Got different colour ^Closed

The colour which i had ordered is different from the colour i got....

Dec 18, 2017 by Sai Kiran

Lenskart - Delaying refund money against my order, Beware of lenskart cheating, only assistance is talk unneces ^Closed

Ordered two no,s of eyewear frames from lenskart on ** oct,****...due to fitting issues i hv returned the both frames.. Upon receiving them ,on ** nov.****,lenskart sent me a message to my mobile no, stating that refund is initiated against my ...

Nov 30, 2017 by Aditya hazarika

Lenskart - Third class product promised great quality ^Closed

Promised a scratch proof lens and that too for two orders as both the specs have more scratches than a normal lens I have. This is misleading information given to the customer and a scam to take our money for shitty product like this....

Sep 15, 2017 by Arjun Bhatia

Lenskart - Order not delivered ^Open

Order # & Date: *******, **-Jul-****, Total Quantity &Po Number: *, **********, Payment Method: cash I purchased * eyeglasses from Lenskart, Himayathnagar, Hyderabad, promised delivery date was * weeks, till today (**-**-****) I have not recei...

Sep 05, 2017 by Mohammed R Rizwan

Lenskart - Package not delivered its almost 5 days ^Open

sir i have booked a * frame with lens from lenskart the concern person came to my house and took the payment through debit card,and then later when i checked the colour frame was different so i told him to change the colour and even he said yea...

Aug 31, 2017 by suraj suri

Lenskart - Cheap Product Provided ^Open

I had Purchase * Fame with lens on **/**/** Order : # ******* Shipment Code : # ST******* Invoice: # RST******* They had given me * years warranty of frame n lens but it change the frame shape it self and scratches on lens after *-* months n...

Jun 12, 2017 by Ankit Jain

Lenskart - Quality Issue ^Open

i bought eyeglasses in lenskart.lenscost **** + rim cost ****. the issue is the product not worth for the money. due to poor design and lens pathetic quality the lens begin to break into fragemnts near the rim enclosure. as i need a proper answ...

Feb 10, 2017 by praveenkumar r

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