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File a Complaint now and let our experts help you in taking legal action and getting resolution :
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Lenskart?
If you are not satisfied with Lenskart, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Lenskart and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Lenskart
But before filing a complaint, you should
a. Contact the customer support of Lenskart first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
Lenskart - Eye infection due to lens and bad service from store Open
I've been using lens from lenskart since five years. Got eye infection two months back. Met ophthalmologist and got treated and also got clearance to use a new set of lens again. After a month again i got severe infection. It is not an issue of...
Mar 22, 2023 by Lincy Jeniffer
Lenskart - Beware of the quality of a lenskart JOHN JACOBS Frame Open
I am totally disappointed with this frame from John Jacobs purchased through lenskart like never before! I am well aware how frames at lenskart go through extreme quality check. But never ever imagined that this frame is so so fragile and the r...
Mar 17, 2023 by Shuva Mukherjee
Lenskart - Package not delivered Open
My order id is#**********. I have placed the order on *st march **** at lenskart store,Diamond Plaza mall,nagerbazar and paid Rs.****/- for two spectacles. In the lenskart app the package is expected to be delivered by *th March but today is ...
Mar 11, 2023 by Avisek chaudhury
Lenskart - Lenskart Insurance claim Closed
I had ordered spectacles from lenskart in October **** and i had taken insurance with it. Now in Feb ****, my spectacles got damaged and i went to store to claim my insurance for which they said that the **% amount will have to be paid by the c...
Feb 21, 2023 by Anirudh Mishra
Lenskart - Money incorrectly deducted but not returned Closed
I have ordered for spectacles from lenskart through a field agent. *st time tried theough upi which went to payment processing, the agent told that it failed and I paid again through debit card. Money got deducted for both orders. Now, lenskart...
Feb 17, 2023 by Shreyak Ghosh
Lenskart - Wrong Glasses Power Given Closed
I Purchased Glasses from Lenskart, and the test they did failed, as the power they gave was wrong. I tried contacting them but they told me window is closed and can't do anything about it, I got my power checked yesterday again and I Was right,...
Feb 07, 2023 by Nikhil
Lenskart - Delivered wrong product during warranty claim Offered Resolution
Firstly the order has been created in the month of November under the buy * and get * offer which is Jonh Jacobs JJ Rose gold and Vicente chase. I had placed orders * times mistakenly so one of Lenskart's team members called me and cancelled on...
Feb 02, 2023 by K Sandhya
Lenskart - Lenskart sold me two Gold Membership and denied to refund one on my request Closed
Hello Team, I am Sathya Murthy Gururajan (+************)and have recently placed two orders on Lenskart, one directly at the store and one via Lenskart application. The order numbers are ********** & ********** and the Gold Membership was ap...
Jan 24, 2023 by SATHYA MURTHY GURURAJAN
Lenskart - Worst Product Awaiting Details
Spects not in working condition Broke within ** of replacement Worst consumer experience Same product is got repaired more than * times within * months time ...
Jan 21, 2023 by LIKHITH KUMAR P L
Lenskart - GST on Membership amount Awaiting Details
I had visited to one of Lenskart outlet on **.**.**** to buy Sunglasses at Hennur Cross, Bangalore ******, the representatives said there is an offer if you buy one Sunglasses at ****/- and Pay ***/- extra for Lenskart membership so I get one m...
Jan 06, 2023 by Vikram Kumar
Lenskart - Refund not given Awaiting Details
I had cancelled the product before shipping but still they have not provided refund despite **-** hours refund policy. it has been more than a week and they have not informed me about the same....
Dec 20, 2022 by Gayatri Dash
Lenskart - Product not arrived for long time Closed
I have ordered two Computer glasses from Lenskart on **th November. At the time of ordering, it was told it will be delivered within * days. But after * days it has automatically returned to warehouse. I ordered it again and the same thing happ...
Dec 07, 2022 by Mohammed Shaheen P
Lenskart - Very poor service order didn t received its been more than 2 months Closed
I ordered two products from your website, placed order when you guys visited our organization I have contacted you multiple times with no solution on this, requested for refund no response on that. its been three months I have been awaiting for...
Dec 06, 2022 by Sinju T Raju
Lenskart - Specs delivered late Because of specs i was adbest 3 days for my office Awaiting Details
Name of The Company - lenskart Product- spectacle and lense Order No- ********** Transaction id- t********************** Date of Purchase- * nov ** Amount paid- *** rs Reg Mobile no- ********** Reg email id- manojhpgopi@gmail.com Present status...
Nov 15, 2022 by MANOJ H P
Lenskart - Package not delivered worth Rs Awaiting Details
I placed order via Lenskart India (https://www.lenskart.com) for my Specs via website on **th October . Lenskart Website & courier company records are showing they delivered by consignment worth ***** Rs to an address which is completely wron...
Oct 24, 2022 by BIPLAB SANYAL
Lenskart - Order delaying and Making customers fools with pathetic products Awaiting Details
I have ordered blulens on lenskart date October * ****...They have delivered one product in * days and they are delaying the another product by ** days and no proper response and they are being rude with customers...
Oct 11, 2022 by Vijaykumar
Lenskart - Exchange not provided on previous service location Awaiting Details
I have returned my eyeglasses because frame has got rust and corrosion. Lenskart has taken back the eyeglasses. Now when I am ordering new eyeglasses, they cannot provide service where they used to provide service. Store locator is about ** KM...
Sep 13, 2022 by Girish Vajrashetti
Lenskart - Worst glass fixing wrong promises Awaiting Details
worst glass fixing & wrong promises ( * times I have complaint to Lenskart customer service and all the time they did the same mistake ) Glasses were coming out of the frame, and alignment issues. They promise to replace the frame and sent th...
Aug 29, 2022 by Abhishek Kumar
Lenskart - Pathetic after sale service and bad material by Lenskart Closed
I bought two frames in July(last month). One is lenskart Air and one is vincent chase. Also bought gold membership with that. Guess what!! After just * weeks of minimal use the lenskart air frame automatically broke today. Didn't do any rough u...
Aug 14, 2022 by Sarbori Basu Roy
Lenskart - Disturbing me by calling everyday inspite of me asking them not to Awaiting Details
Everyday or every alternate day i get calls from lenskart asking to buy lenses.i have told *** of their executives not to call me n get my number blocked from their call list but still i do get calls everyday.i am being disturbed a lot....
Jul 17, 2022 by Ruhi Chandgothia
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Questions about Lenskart
Ask questions about Lenskart and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Lenskart?
+91-9999899998
What is Lenskart office address?
Shop No 16/113, G 28A, Ground Floor,Z Square Mall M G Road, Mall Rd, near Bada Chauraha, Kanpur, Uttar Pradesh 208001
What is Lenskart customer care email?
support@lenskart.com
Where to find Lenskart discount coupons?
Who is the Owner / CEO of Lenskart?
Peyush Bansal
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