File a Complaint against Lenskart
Case Details
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File a Complaint now and let our experts help you in taking legal action and getting resolution :
1. File a Complaint
2. Notify Brand
3. Start Social Campaign
4. Send Legal Notice
5. Prepare Consumer Forum Case
6. Hire Lawyer to file Consumer Forum Case (New)
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Lenskart?
If you are not satisfied with Lenskart, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Lenskart and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Lenskart
But before filing a complaint, you should
a. Contact the customer support of Lenskart first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Legal Network
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Case Details
Personal Info
Resolution
Lenskart - Spectacles danage Closed
I have purchased a spectacle from lenskart on Nov ****. Spectacles broke without a reason on Oct **** exactly just ** months after purchase. I have filed a complaint for refund but they have declined the request saying it is out of warry covera...
Oct 24, 2024 by Rijo kurian cherian
Lenskart - Refund not received Open
I had asked for refund and they are saying, I had selected exchange option. I remember clearly, when they called for return pickup last time, I made sure it's for refund and not exchange and now they r saying it's exchange....
Sep 07, 2024 by Priyotama
Lenskart - NON DELIVERY OF 2 PRODUCTS BY LENSKART WITH ORDER ID DATEDTILL DATE Closed
*. That we had booked an Order with subject for * products (Eye Glasses) after tests done by your representative Maneesh Yadav (Contact **********). *. That we were assured by your representative that order would be delivered within * days or ...
Aug 21, 2024 by Yasir N Alvi
Lenskart - Package not delivered Closed
I ordered a spec from online to door delivery and selected map location to deliver, the delivery guy refused to delivery the package claiming the postcode is different, but its not, when i tried to contact the lenskart there is no one to suppor...
Aug 19, 2024 by Rohith R
Lenskart - Rayban Sunglass broken at the Lenskart Shop Open
Lenskart shop at Unit No***, first floor, Brigade Orion Uptown Mall Huskur Village, Bidaarahalli, Hobli, East, Taluk, Bengaluru, Karnataka ******, while adjusting my Rayban glass has broken one of glass. And they are not ready to repair and com...
Aug 07, 2024 by Somesh Mehta
Lenskart - Complaint Regarding Broken Sunglasses Frame Order No Closed
I am writing to express my dissatisfaction with a recent purchase and the subsequent service I have received. On May **, ****, I placed an order for Vincent Chase Polarized Black Round Medium Frame & Glases, and unfortunately, the frame has al...
Jul 04, 2024 by Sanjukta Dey
Lenskart - Product not replaced Open
I had placed an order vide no ********** on **th May ****. There were two separate shipments for the same order. The products were delivered on ** May **** and ** May ****. I didn't like the product. Hence I requested for replacement which wa...
Jun 26, 2024 by Sameerkhan Jhadwale
Lenskart - Wrong Damage Product Received Open
I ordered * specs from Lenskart. One was damaged and the other was completely different from what I ordered. I'm writing about this issue here after continuous refusal of return and refund from Lenskart even when I tried to return the products ...
Jun 19, 2024 by Kanchan Bhardwaj
Lenskart - Problem in claiming warranty in lenskart Closed
Dear voxya, I ordered a pair of glasses from lenskart on **rd September **** under the order ID **********. I am attaching the images of eyeglasses which are completely broken proving how bad quality of frame you have delivered to me. Further,...
Jun 08, 2024 by SHIVANI VALECHA
Lenskart - Return request cancelled Open
I ordered Vincent Chase Eyeglass with Lenskart store dated **th Jan (Order id:**********), after collecting the order from the store I started wearing the glasses however I started feeling discomfort/Headache while wearing the specs, I approach...
Jun 07, 2024 by Utkarsh Gupta
Lenskart - Refund from Lenskart Closed
My order is wrongly placed by the store, I called customer care and got my order is cancelled but I am yet to get the refund and store credit in lieu of it. I am following up for a while and every time I get a timeline for the next ** hrs. My c...
Jun 05, 2024 by Nawal Kishor Mishra
Lenskart - Lenskart changed their policy to 6 months for discoloration Closed
I purchased glasses in November with a full *-year warranty. In January, Lenskart changed their policy to * months for discoloration. Customer support is not approving my warranty claim for the old purchase due to the new policy. Order id #****...
May 27, 2024 by Vikas Kumar
Lenskart - Facing problem with exchange Closed
I purchased clip on glasses from lenskart after using them for a while it's coating started coming off and it was causing rash on my forehead. I put exchange request which was difficult but I got through I was promised that my process will comp...
May 12, 2024 by Ajaykumar Yadav
Lenskart - LensKart frame peeled off while in warranty period and the company not accepting this Closed
I bought the LensKart spectacle from their store from wave Mall jammu store. At the time of buying the spex the warranty of the entire product was for * year. And it was told by the store manager as well as it was mentioned on the website. The...
May 10, 2024 by Khalid Amin
Lenskart - Frames rusted still no warranty provided Open
Frames got rusted in just * months and because of rustness the strength of temples is reduced and it came out. You can see in the images the rust in frames. In description they have mentioned it's steel. How come a steel can rust? Very bad qual...
Apr 09, 2024 by Milin Kavanar
I visited lenskart store at Mini Square mall Kolkata on **th Feb **** at **:**PM. I selected few frames and then made the payment. My Lenskart wallet had *** and From my Axis Bank credit card I paid ****/- in total **** for my order. Afte...
Feb 15, 2024 by Gantantra kumar
Lenskart - HTO Dhanaraj cheated 1 000 Open
Hi lenskart, My name is Santhosh D, i have paid *,*** rupees for Dhanaraj HTO in Bangalore. He cheated the amount saying will return back the amount after *days. For placement of single version spec. He's not returning the amount and...
Dec 08, 2023 by Santhosh D
We have many issue face in lance cart shops. I have given my lance for repair in your branch since a week but thay are not giving me the lance repair and giving me excuse and i am not getting any satisfied answer in the branch. Even today I s...
Oct 10, 2023 by Prajapati mahesh dhudabhai
Lenskart - Broke my specs Closed
I have bought the specs from lenskart a year before. Today I asked them to clean my specs and they broke it. They didn't give me refund or didn't replace my specs....
Sep 16, 2023 by Rithin Jose
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Questions about Lenskart
Ask questions about Lenskart and get answers from other Voxya users. Help others in resolving their complaints by answering the existing questions.
How to contact Lenskart?
+91-9999899998
What is Lenskart office address?
Shop No 16/113, G 28A, Ground Floor,Z Square Mall M G Road, Mall Rd, near Bada Chauraha, Kanpur, Uttar Pradesh 208001
What is Lenskart customer care email?
support@lenskart.com
Where to find Lenskart discount coupons?
Who is the Owner / CEO of Lenskart?
Peyush Bansal
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