ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Scammed website advertising on social sites (www clothingliner com) ^Open

I received an order from clothingliner site which has wrong product as displayed on the website linked to instagram advertisement. Looks like original dress is being replaced or mismatched or scammed. In the name of original dress an oran...

Oct 18, 2020 by Neetika Raina

Order (metropolisfashion com) ^Open

I have order bags and tops on last week of september and first week of october and still showing unfillment. I came through this site on instagram. I have sended mail from the past ** days they didn't bother to reply my mail. i already paid ...

Oct 18, 2020 by Tina patar

Damaged Product (Myntra) ^Open

The issue that I have experienced was: Myntra delivered a damaged product, upon contacting them for return they didn't pick up the delivery guys didn't pick the product * times and that's when I started updating in Twitter. Post that I received...

Oct 18, 2020 by Shradha Joshi

Lost of money by fraud numbe (Snapdeal) ^Open

Today I got a message from snapdeal that they said i am the winner of snapdeal with a price of ****** so for registration fees **** then after that for gst ***** they said and i paid that mony so now when i make them a call no one pick up my ca...

Oct 17, 2020 by Arland kharsyntiew

Faulty Tech Support caused Laptop damage (Dell) ^Open

I wanted to purchase a DELL XPS battery and DELL technical support team told me it has to be purchased along with Technical support and the battery change will be performed by DELL onsite technician. Before battery change system was working pro...

Oct 17, 2020 by Gopesh Pal

COMPLAINT REGARDING THE ONLINE KIDS CLOTH STORE STYLEMYLO (Stylemylo) ^Open

The product looks so dirty and the fabric used is not at all worth for the cost. some old stocked cloth is being delivered.the length of dupatta doesnot match for the size i bought. i want my hard earned money back.when called them they not eve...

Oct 17, 2020 by Murali

Product not delivered (Solo luxury ) ^Open

We ordered a gold prada bag in December ****. They told us they’ll send the bag within weeks, but it never happened. After waiting for months We finally asked them to give us a refund. They delayed that for many more months and then sent us a...

Oct 17, 2020 by Sumanjali meka

Received defective product (Myntra) ^Open

On **/**/** I recieved a tshirt ordered on Myntra which was damaged once I raised a complaint they were hesitant to refund or exchange the product, the Ecko Unltd which is the supplier of the tshirt refused and declined to exchange my order ...

Oct 17, 2020 by Rahul k t

Poor quality product from Woodenstreet (Wooden street furniture pvt ltd) ^Open

I had purchased a *-seater sofa on www.woodenstreet.com after visiting company's experience centre in Mumbai on **th Aug. While making the purchase the company sales representative made promises about * year warranty, usage of high density foam...

Oct 17, 2020 by Vivek Tulshyan

No response and security deposit not refunded (Nestaway Technologies Private Limited) ^Open

I had taken a room on rent from Nestaway during March ****. *. Move in: First and foremost there was no proper response from the property manager regarding the move in. The fan was not working properly and the lock was damaged. I raised a re...

Oct 17, 2020 by Ruben Stanley

Complaint against Qnet for cheating and fraud (Qnet) ^Open

I was inducted into Qnet by one of my colleagues back in ****. It was glorified as an e-commerce business. He used to edify his uplines as business partners and that they work for various business verticals like travel , telecomm, e-lear...

Oct 17, 2020 by Siddharth Kolaskar

Defamation of product and no return is provided (Mahiyaran fab Com) ^Open

I have recently the product but the product is completely different from the product shown in their website also they have not responded to my issue....

Oct 17, 2020 by Pratiksha Agarwal

Ordered items not delivered and no response (DeckUp India website www deckup in ) ^Open

I have ordered three furniture items after seeing an online advertisement from https://Deckup.in (searched from google) and made a payment of Rs **** through upi. Payment made to Deckup India. My order no. OD********** dated * Oct ****. There i...

Oct 17, 2020 by Senthil Kumar Bellan

Note 9 screen hone yellow discolored (Samsung) ^Open

my phone is suddenly turned yellow .my screen has been totaly unreconizable as it was before I cant use my mobile on high brightness As it showing lines i got to know that their is the software update problem from samsung and they are doing...

Oct 17, 2020 by hussain jaorawala

Flipkart My Order is placed on 15 th october 2020 bur not packing and shipping on time order id is (Melorra gold coin 2 gram 22 k 916 7 ) ^Open

Flipkart: I have order melorra yellow gold coin * gram ** ct (***.*) My Order is placed on ** th october **** bur not packing and shipping on time ** October **** today is ** october **** till now my order is not packing and shipping so I am ...

Oct 17, 2020 by Vijayakumar Rajasekaran

Cibil score not updated last 1 year (CIBIL) ^Open

My four loan account closed in last year but cibil score shows all this account active this reason my cibil show below *** i will contact cibil office customer care number but no any answers now this day situations no any loan pass...

Oct 17, 2020 by Sachin Popat Natu

Refund not received (Mivi) ^Open

I have purchased mivi duopods m**. The product was already tampered and mivi Factbook support forcefully asked me to use it and check it. Once i started using it i found that one of my earbuds not working properly there was no sync in battery o...

Oct 16, 2020 by Ankit Pannikar

Security deposit of 9000 not refunded by the firm (HelloWorld Technologies India Pvt Ltd) ^Open

I had been a resident of HelloWorld kohinoor Hyderabad since February for which they kept security deposit of ₹**** which is refundable after we vacate PG as per compaby rules. I as per rules, submitted one month prior notice after paying ful...

Oct 16, 2020 by Shivam Arora

Return Rejected even though Dress was Returned in Perfect Quality Unused and with all Tags (Myntra) ^Open

I ordered a Olive Dungaree dress from Myntra. Order ID - # *********************. I returned the dress because it didnt fit me well. When I returned, it was in perfect quality, no stains, unused and with all tags. I showed it to delivery boy an...

Oct 16, 2020 by Samiksha Goyal

Return package not deliver to seller but marked as deliver with Fake Remarks (Shiprocket) ^Open

One of my packages was refused by the customer which was sent out on **th August ****. The package was suppose to be returned to me since my end customer did not accept the package. There was no information about the RTO package until * mont...

Oct 16, 2020 by Viky Kumar