ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Product received was incorrect and damaged (Infrill.com) ^Open

I had ordered * smart watches from infrill.com Both the packages had an incorrect and damaged product. I want a refund...

Oct 23, 2020 by Rupert Fernandes

Return on hold (Myntra) ^Open

I have ordered Nike shoes on Myntra and was delivered on **/**/****. Due to its design I opt to return it and choosen return option within hour and delivery boy came in evening for pick up. He successfully picked up my shoe and gone. Then on...

Oct 23, 2020 by Manish

Replacement item not yet delivered (Boat basshead 152) ^Open

I returned my earphone for replacement with ticket no ******* to boat service center on ** October **** but they don't return my product........

Oct 23, 2020 by Kshitiz Fulara

Order get cancelled without any reason (Flipkart) ^Open

I order mi notebook ** on thursday ** oct at *****rs flipkart cancelled my order without any reason and without any notification my order id is OD******************...

Oct 23, 2020 by Sayed yaser

Package not delivered (plazoo house ) ^Open

Online payment of Rs. *** was done for two sarees from plazoo house. They neither delivered the stuff nor responded to the mails sent to them ...

Oct 23, 2020 by Soniya Kapoor

No shipment details (keenfootwear co in) ^Open

I had placed an order from this site on the **th of October. I received no updates post the payment and also no replies to the mails I sent regarding the order update. I would like to request a refund...

Oct 23, 2020 by Prithivi Raj

Return Rejected (Myntra) ^Open

I bought * dressberry Bras from Myntra, one was for ***, second- *** and *rd ***. I returned them in *-* days, (one day I kept it and did not opened because of corona virus.) As soon as I tried them , they were not of right fit so placed the ...

Oct 23, 2020 by Pratibha Arora

Money laundering and fraudulent activity (Famous Feets) ^Open

I am Chayanika Das from Tripura.Famous feet named company stole my ***** rs from my account saying that they will refund my money for whiche I ordered some clothes from their site.they were asking my account details to refund money and I truste...

Oct 23, 2020 by Chayanika Das

Package not delivered oct 9 th i ordered one saree (Style guru) ^Open

Not yet deliver my order...

Oct 23, 2020 by Sheeba Agnes

SUNTV MY SUN DIRECT (MY SUN DIRECT) ^Open

I own a Suntv TV connection. Apart from my base pack DPO*, I wished some addons and for that, I spoke to the Customer care fo guide me. He told me to choose channels or bouquets from app or website and recharge the amount. I recharged with Rs**...

Oct 22, 2020 by Jitendra Kumar Panda

No delivery no reply of email no reply on phone call after booking (Ltonline stores) ^Open

hare krishna i hemant kshatriya complaints against lt online store order no #**-**-****** i had booked online order in said co. on **th october **** order of aa aaa eneloop rechargaeble battery each of * packs i received email order pl...

Oct 22, 2020 by HEMANTKUMAR V. KSHATRIYA

Google Has Disabled My Gmail Account (Google) ^Open

Dear Sir/Madam, Google Has Disabled My Gmail Account (Sachinmane****@Gmail.Com) Without Any Reason. As Per My Knowledge, I Haven't Violated Any Policy. I Am Having Very Important Emails, Documents, Photographs And Contact Details Which I Hav...

Oct 22, 2020 by Sachin Mane

Spf claim rejected (Flipkart) ^Open

Product is fully damaged the door of the oven is separate also found alive rat inside this box this kind of carless by Flipkart team is not acceptable you can see holes everywhere in the box you can see how rat has destroy my product and the bo...

Oct 22, 2020 by Kalpesh d sanghvi

Package not delivered (Royal Oak Furnitures) ^Open

Hi only one item they have delivered out of * and that also not installing following up from ** days. Two item delivery is pending no response at all sending mails messaging on watsapp nothing is working they are running scam....

Oct 22, 2020 by Ashwini Kumar Rai

Wrong products delivered (Tkameez) ^Open

Order ID - TK******* I had ordered * full sleeve tshirt from their website on **-**-**** as followed : *. Basic Burgandy Full Sleeves *. Stone Grey Basic Full Sleeves *. Basic Teal Full Sleeves Tee But today(**-**-****) when the order g...

Oct 22, 2020 by Mrinal Soni

Worst Customer service and delivery service (Amazon) ^Open

I order a product worth ***** inr on **th of Oct , **th was the delivery date and **th it came to bangalore warehouse from Hyderabad . From **th till date ** Oct everyday single day the product is going to wrong fecility / destination and I am ...

Oct 22, 2020 by Darshan s

Replace my original audio speaker (Lenovo ideapad) ^Open

My laptop is under warranty period but the lenovo service engineer took my laptop's audio speaker so after next day I visited into lenovo service center at sonari, Jamshedpur. When I talk about my speaker they attached with another speaker in m...

Oct 22, 2020 by Sajal Mahapatra

Prodcut not Delivered and No response for Mails and Messages (Deckup furniture) ^Open

Ordered a product and received the confirmation message. After * days want to check the status of the product and was trying to login but was unable to login to the account. Messaged over whatsup and the only response i get is the automated mes...

Oct 22, 2020 by Ram Pratap

Order not delivered nor cancelled and refunded (Trendy Western) ^Open

I have ordered two kurti sets each costs ₹*** I just got an order confirmation from their part and after that no updates. I send many messages and mails in this regard and haven't got any response from them till now. Please help me to eith...

Oct 22, 2020 by Elsy Jose Jose

I have paid online but i have not received any confirmation regarding bookings (Combo kurtis) ^Open

I have booked * pairs of dress , amount has been deducted from my but i have not received any confirmation msg reagrding my order .please refund my money as soon as possible. ...

Oct 22, 2020 by Yashaswini