ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Cake not delivered awaiting refund (Cakesportal) ^Open

Cak and flower ordered for ** Oct. Cake not delivered nonresponse on refund request. Order I'd ****....

Oct 22, 2020 by Sandeep Singh

Police Complaint on me (Tatacliq) ^Open

Order id:********* i have purchased a watch of around **k last month. After the delivery of the item, the amount was refunded to the card without any request from my side/any communication from their end. There after I have raised complaints fo...

Oct 21, 2020 by wilson

Package not delivered even after 1 month (Sporto kart) ^Open

On **-Sep-**, I had placed an order for Manchester United Third ****-**** jersey vide order number SP****. However the product has still not been delivered. I have followed up with the company several times on email regarding delivery status. H...

Oct 21, 2020 by Avinaba Ghosh

Samsung galaxy not delivered nor refunded by flipkart (Samsung from Flipkart) ^Open

Ihad purchased Samsung galaxy A**s from flip kart with exchange of Redmi *s with offer of **** for exchange on the time of delivery the exchage person said you will get only **** for the phone for an *.*mm dent on the rim of my phone in flipka...

Oct 21, 2020 by Tejas

Wrong product delivered and myntra defends its QC (Myntra) ^Open

Had ordered sketchers shoes from myntra and they delivered a fake ugly looking Nike shoes ,when tried to return the delivery executive did not accept the parcel as it did not match the original product!!! What ? Is that my fault?I have given al...

Oct 21, 2020 by Harish P

Payment (vakilsearch) ^Open

They charged me for new registration number but after paying fees they are not accepting my calls...

Oct 21, 2020 by Neel kamal

False claim for successful refund by Flipkart (Flipkart) ^Open

On **th Oct ,I ordered a laptop Dell Inspiron **** from Flipkart in an exchange offer where i opted for my old hp laptop.Originally the Dell laptops price was Rs **,*** and my old laptop exhange price was Rs **,*** and after an additional disc...

Oct 21, 2020 by Nikhil Pratik Dash

Package not delivered (Turantorder gionee) ^Open

Sir maine online mobile store website se model gioneeA*Lite ka main mother board * apr ko order kiya jo ki muje abhi tak nhi mila or companey koi mail ka respond bhi nhi de rhi hai kirpya kar mera paisa refound karade order details Your Orde...

Oct 21, 2020 by Raj Nath

Order not delivered (Happyshoppi) ^Open

Please update on this order 2345 I have paid the money and there is not message w.r.t. delivery of this product Thanks and regards,...

Oct 21, 2020 by Divya

Package not delivered (Pynkvilla.com) ^Open

I ordered a pair of football shoes on **th January,****. And i got a confirmation mail from the site. The name of the seller is Chintan Mehta. Delivery of the pakage is ** days but i can't get my shoes....

Oct 21, 2020 by Hemant Barua

Not Delivered Product also did fraud (Clothzen com) ^Open

I ordered through this website (ClotheZen.com) On ** Aug. ****, I liked their products when it was showing in Instragram. I placed order (Rs. ****) for prepaid delivery, after placing order we got msg also, but till * days they didn't deliver p...

Oct 20, 2020 by Jyoti Sengar

Wrong laptop delivered but the bill is referred to right laptop (Asus) ^Open

I have ordered ASUS ROG STRIX G corei* *th gen *gbram *tb hdd+***gb ssd laptop on **th Oct ****. The delivery is supposed to be done on **nd Oct **** but it's delivered on the very next day **th Oct **** and instead of my ordered laptop there i...

Oct 20, 2020 by Kranthi kumar

False Charges Charged from Sellers For Their Logistics That Never Work Since COVID (Snapdeal) ^Open

I wish to put light on one such issue I am facing as a seller. I have been registered on Snapdeal as a Seller past * years and a grave issue aroused after the COVID struck the Ecommerce hard. Snapdeal asked sellers to resume the operations but ...

Oct 20, 2020 by Smriti Aggarwal

Mislead by displaying n sending diff products (Streetstylestalk) ^Open

I ordered a top from this site.the pictures and products are completely different.no customer support.they are not responding to texts or anything.there is no return or refund option on site.also,i payed by COD but they shows my payment status ...

Oct 20, 2020 by Muskan sharma

Money debited but UC not credited (Midas buy) ^Open

Money was debited from account but the UC was not added to the account...

Oct 20, 2020 by Sravani Kidambi

Team 1 result missing (Dream11 Fantasy Private Limited) ^Open

Yesterday (**.**.****) I created * teams and paid money for two teams. I have score points for both teams. Team* result I get in their complete section. But about Team* no information. As per the screenshot I have my Team* is also won. But I am...

Oct 20, 2020 by Rajender Kumar

I Dint Receive my Package (Cloth ero) ^Open

Hi Anushree, thanks for your purchase of Rs. ***.** from The Cloth Ero! We'll notify you when it ships. View order (#****): https://www.theclothero.in/***********/orders/dd*e*f*df******ab***be*c*****a**/authenticate?key=da**b***eb**ab****ff***b...

Oct 20, 2020 by ANUSHA B S

ECOMMERCE FLIPKART (Flipkart) ^Open

IBoooed A Samsung galaxy On* Mobile On **-**-**** At The Amount **** Rs Amount Was Debited On The Same Day From State Bank Of India. But ICancelled The Mobile On Same Day But The FLIPKART Could Refunded Amount Of ****/-Rs .Till Now The Company ...

Oct 20, 2020 by Srinivas Nadiminti

Wrong product received and refusing to give refund (Myntra) ^Open

I ordered a flying machine jeans (size **) on myntra and what I received is a Arrow trouser (size **). I received the wrong product on **/**/** and on the same day, I put a return request on myntra. The delivery boy came the next day but reject...

Oct 20, 2020 by Jasmine kaur

Package not delivered (Deckup in) ^Open

I ordered furniture items in Deckup.in on **th and **th October ** but it’s fake website please solve my issues with refund my money...

Oct 20, 2020 by Raghavendra chindhanuru