ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Furniture not delivered (Deckup In) ^Open

I had ordered sofa cum bed from deckup.in website and didn't receive the item. The company stopped responding after a few days....

Oct 20, 2020 by Akanksha Kashikar

Google Pixel returned with physical damage without fixing the issue (Google) ^Open

I purchased Google Pixel-*a mobile from Flipkart on date **-**-****. In the month of June ****, I found out that the mobile has a serious hardware fault as described below. "When shooting video in the dark with LED flash ON, handsets starts...

Oct 20, 2020 by VIDYA RATAN

Defective Product delivered (Partsbigboss.in) ^Open

I had ordered a head lamp(RHS) for my car(Renault Logan) from Partsbigboss on July ** th I somehow received the delivery on August **th after continuous follow up through emails and phone. And it turned out to be a defective product after al...

Oct 19, 2020 by Tilak

Label Suit time money deducted order not placed time order placed but no hear back no contact N (Label Suit) ^Open

I ordered suit from Label Suit. *st time - amount deducted but order did not placed *nd time - amount deducted, order placed, but no updates on delivery, no contact information, contact details switched off So i would need refund It will b...

Oct 19, 2020 by Pavankumar Kadam

Package not delivered (Famous Feets) ^Open

I have ordered * sarees from this website..did my online payment too..received mail for payment....but didnt received my purchase ..its been weeks ..whats the solution for this??...

Oct 19, 2020 by Vino sanjeeva S

Mi band 5 box is empty (Min Band 5) ^Open

Have order mi band * Email: jolapara.pankaj@gmail.com Order no: **************** Top box is wrap with cello tap and looks good but inside box there is mi band * box which is empty When I open the mi box of band * and i found user manu...

Oct 19, 2020 by Pankaj Jolapara

Didn t receive refund for cancelled order and received wrong products for two orders (Tkameez.com) ^Open

Tkameez.com is a fraudster company looting many cutomers everyday. I had placed an order from Tkameez (Order No : TK*******) (Date : ****-**-**) with online payment and cancelled the order immediately as I had ordered the wrong size. I have no...

Oct 19, 2020 by Money Garg

Faulty non branded piece (smartgazes com) ^Open

I was ordered Sony power bank rate ***+ GST **=*** FROM SMARTGAZES.COM . IT IS FIRST ONLINE SHOPPING FROM SMARTGAZES. When I received I was non branded power bank, different color not match as shown in add, immediate i go on site where everyth...

Oct 19, 2020 by Chandrika Solanki

Return not accepted (Myntra) ^Open

Hi, I ordered H&M Men Black Solid Biker Jacket worth **** rupees from Myntra. Order Id: *********************. Due to size issue I requested a return for the product. The guy came and said that his system isn't able to fetch the barcode deta...

Oct 19, 2020 by Riya Pathak

Package not delivered (For dot store) ^Open

I ordered ** Shirts/T-Shirts with two (*) orders Nos.#**** dated **/**/**** (** shirts) and #**** dated **/**/**** (** shirts), but not received till date. I ordered one for Zirakpur (SAS Nagar, Punjab) and second for Chandigarh (Sector-*). It ...

Oct 19, 2020 by ANIL KUMAR

Complaint Against Mohali Honda (Honda Activa) ^Open

I have bought a honda * wheeler scooter from Mohali honda Plot No. B-**, Near PTL Chowk, Industrial Area, Phase *. From day one, I have a clutch issue in my vehicle I have visited *-* times for the same issue but they didn't even touch my vehic...

Oct 19, 2020 by Deepika Gupta

No response on delivery of ordered item (Famousfeets com) ^Open

I have ordered a saree from famousfeets.com online on **st September ****. I have paid for that and received an order confirmation email. After that didn't receive any updates about my order delivery. I tracked them via email which is given in ...

Oct 19, 2020 by Sathya

Product not delivered (Styleguru Shop) ^Open

I placed an order worth Rs. *** having order #**** with Styleguru.shop but there has been no confirmation mail/SMS regarding the order although the payment has been made. I have dropped * mails since yesterday but there has been no response fr...

Oct 19, 2020 by Madhushree Bagchi

I am not received delivery executive call for my order but he is cancelled my order the reason is te (Swiggy) ^Open

I ordered food from swiggy roti and chicken biryani.. swiggy given ** min delivery time that's am ok...after one hour they cancelled my order because the reason of your not responding to delivery executive calls..but I am still not received an...

Oct 19, 2020 by Pattan gousiya

Products not received (Bottlelife) ^Open

I ordered ** tops and * dresses from Bottlelife on **th ct **** with order no. ****. Received a confirmation email from them stating that they will iemail once order is despatched from their end. No news from them till date. I have written numb...

Oct 18, 2020 by Meghna Bose

Paid for the order but not yet delivered (Omattire) ^Open

I ordered ** items on *st October ****. From the omattire site which was shown as an ad on Instagram. It is prepaid order of ₹****. Neither there is an update on the delivery nor they are replying to any of my mail enquiries. I want my money...

Oct 18, 2020 by Nishita Acharya

Faulty Laptop (Hewlett Packard) ^Open

I bought HP Laptop in May **** and since then facing many issues. The laptop used to get shut down and later shut down permanently. The laptop OS has been updated by the customer service but still the issue persists. Also, now i am not able to ...

Oct 18, 2020 by Rashmi Yadav

Package not delivered (The clothe ero) ^Open

I have ordered * pair (combo) of woman nightsuit but i m not received the product till today... And the website is also nit working, I just want my money refund either my products. Thanks...

Oct 18, 2020 by Megha kedia

Flat not delivered No refund (Expat Projects And Development Private Limited) ^Open

We paid Rs ** Lk in **** to book two flats with Expat grousp at Taloja. As per LIO signed, developer promised to refund the entire capital with interest if project is delayed but till date there is no refund...

Oct 18, 2020 by Ashish Mishra

WRONG PRODUCT DELIVERY (Tkameez.com) ^Open

As per my order #TK*******, you can see that I have ordered two joggers from the site. but I have received two t-shirts instead (one is XL and one is S) which is unacceptable, in addition to that they are not responding anywhere after contactin...

Oct 18, 2020 by Pratik H