ECommerce Complaints - Online Shopping Complaints

E Commerce Complaints

Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.

Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.

E-commerce Complaints / Scams / online Frauds

So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.

It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.

Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.

It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.

Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.

Types of E-commerce Complaints or Online Scams

The most popular or widely seen e-commerce complaints are:

- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service

However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?

How to resolve E-commerce Complaints?

1. Contact Company Support:
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.

Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:

Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456

2. Contact through Social Media:
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.

3. Send Legal Notice:
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.

4. File consumer forum case:
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then File a Complaint at Voxya.

Most Common Issue Reported for E Commerce Complaints

Missing product

Damaged product

Low-quality product

Fake product

Wrong product

No refund/replacement

No delivery

No Customer support

Product not Received (Vle Bazaar) ^Open

I order Acer laptop Vle bazar.amount paid succesfully and debited my account.order no.****** date.**/**/****.but status is processing.so my product is not receiving.plese help with order cancelled and Refund my amount....

Oct 16, 2020 by Ramesh Avula

Fraud Website and advertisement social media (Sareemode In) ^Open

I have ordered sarees in sareemode.in website,i got a message that I have ordered successfully but no reply from them like shipment tracking and my account is not logging into the website...Pls refund my amount .........

Oct 16, 2020 by G Krishna

I haven t received my refund even after vacating my in colive Atlanta Bangalore No customer care ex (Colive Bangalore) ^Open

Hi, June *st I raised a request for checkout on July **th, but dude to some emergency I had left on july ** (** days before). For the month of July I have paid half rent amount of *****.I though from my security deposit ***** remaining half...

Oct 15, 2020 by Vamsi Singasani

Left earpod not working for Boult powerbuds (Boult audio) ^Open

Left earpod suddenly stop charging just after * days of working. Have sent the package to their location in Delhi but no response from last ** days. I am helpless....

Oct 15, 2020 by Sandesh ghandat

Manufactured Defect (Sony Bravia) ^Open

I purchased a brand new **" inch TV *K X**G Smart TV ** month ago at Best Buy for about *****/. I came downstairs about a week ago and turned it on and there was a tiny dead little fly or some type of tiny insect in almost the dead of the scr...

Oct 15, 2020 by MANOHAR LAL PATEL

My return request is pending since more than 15 days (Flipkart) ^Open

I ordered "Ubania Collection *** TC Cotton Double King Printed Bedsheet (Pack of *, Multicolor)", Order ID: OD****************** on **th September, **** and I received a damaged product. The Product is having a * days return policy and I create...

Oct 15, 2020 by Jinay Mehta

Fraud Website and advertisement you tube (Phoneiva) ^Open

I have ordered mobiles k** pro mobile in phoneiva website,i got a message that I have ordered successfully but no reply from them like shipment tracking and my account is not logging into the website...Pls refund my amount ......

Oct 15, 2020 by G Krishna

Wrong product (Croma A Tata Product ) ^Open

Order no: ************ . I ordered Preethi griender mixer and paid via online. The same I received * days after but wrong and different mixer received like used condition so I immediately contacted them in call but no responsibility so I sent e...

Oct 15, 2020 by Lourdu Vinoth

Jiomart Incomplete order delivered twice on prepaid orders (Jiomart) ^Open

Order Id: *****************A Date & Time: **.**.****(*:**PM) Price: Rs. *** Ordered a combo of products with more price but received just one item Order Id: *****************A Date & Time: **.**.****(*:**PM) Price: Rs. ** After repeated emai...

Oct 15, 2020 by S Patnaik

Free replacement not made by the company Zeeva Electronics (Zeeva Electronics) ^Open

I bought MuveAcoustics Drive MA-****SB Wired in-Ear Headphones with mic on **th June ****. After * months usage, it stopped working in one year. I contacted their concerned customer care through mail and they asked me to send by courier to thei...

Oct 15, 2020 by Prasanna Ram K.

Money refund (Zoomcar India Private Limited) ^Open

On the **nd august i booked car and then i cancelled the booking coz of date issues but i didnt got my refund till now its been more than * months that reffund is of **** and after that i tried to contact coustomer care they won't pick call th...

Oct 15, 2020 by Puneet Jaiswal

Seller is selling defective mobile and not accepting return or replacement ( Konde Products Services Private Limited) ^Open

I have ordered Motorola G* from flipkart Date : **-**-** Delivered on date: **-**-** I have got the package without any bubble wrap and manufacturer plastic wrap at the time of delivery. After ** hrs i have seen that whenever i unlock the de...

Oct 15, 2020 by Mohit Vaghasiya

Online harassment from nobroker (Nobroker) ^Open

Even after unsubscribing from notifications I'm still receiving calls,sms and mails asking me to buy their subscription. A customer care representative had abused me for telling the same that I had unsubscribed and asked why am I getting calls...

Oct 15, 2020 by Pavan Kumar

Ordered for OnePlus and I got a fake iphone 11 (SR Stores gate no 5 Abdul Hamid marg malwani malad west near gold cinema Mumbai Maharashtra ) ^Open

Got a call from this number +** ********** telling they found my number on Quikr as I was searching for a phone. They said COD is available and return also and asked me to pay ₹** or ₹*** as booking amount through UPI payment . I paid ₹**...

Oct 15, 2020 by Pruthvi Raj

Refund amt (Zemonza studio) ^Open

Plz find uploaded payment detail...

Oct 15, 2020 by RAJESH DUBEY

My water purifier is not working and got No response from the technician (Eureka Forbes Aquaguard ) ^Open

I am not a financially well-equipped person. I have brought the Water Purifier on Sep * ****. The water purifier suddenly stopped working after a couple of weeks of installation(Sep **). I have called the customer care on Sep ** and they said ...

Oct 15, 2020 by Pruthvi

Ordered item not delivered (The Perfect Shop) ^Open

Order no **** was placed by me on **th sept and payment of rs **** was done through net banking,. Inspite of repeated reminders the company has not given any updates for my order...

Oct 15, 2020 by Mohammed aleemulla

Refund not received (Flipkart) ^Open

Refund not received against order no OD****************** , item was cancelled by me before shipping on **th October but till now i have not received refund , when contacted to customer care they are saying that item needs to be reached to sell...

Oct 15, 2020 by Archisman Das

Got money for product and blocked me (Fashion Wholesale And Retail) ^Open

I ordered a party wear suit on Oct *th for Rs.**** from a vendor named Himani Mehra from Mumbai (as she told). After the payment she didn't send me regular updates on products. I constantly used to ask her about the tracking ID. But somehow she...

Oct 14, 2020 by Fathima Zahra Bathool

Product found defective No replacement refund as per customer demand (Trigure Electronics India Pvt Ltd (blaupunkt India)) ^Open

We have purchased Blaupunkt ***cm ** inches ultra HD *k LED SMART TV from FLIPKART on **/**/**** which is sold by Consulting Rooms private limited invoice number # FABBMR********** in the name of M.Vimala Kumari for the value of Rupees **,***/-...

Oct 14, 2020 by Mandali Hari Keshav