E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="ecommerce complaints in India" /></center>
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>E-commerce Complaints / Scams / online Frauds</b></p><p class="artpara" style="margin-top:-100px !important;">
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Types of E-commerce Complaints or Online Scams</b></p><p class="artpara" style="margin-top:-100px !important;">
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve E-commerce Complaints?</b>
</p><p class="artpara" style="margin-top:-100px !important;">
<b>1. Contact Company Support:</b>
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
<b>2. Contact through Social Media:</b>
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
<b>3. Send Legal Notice:</b>
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
<b>4. File consumer forum case:</b>
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a Complaint</a> at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Post payment seller blocked me on whatsapp and Instagram (Enfield Accessories Wholesale) Open
This particular page/account mentioned as "enfield_accessories_wholesale is a very popular retail/wholesale account with ***** people following the account and consists of a wide variety of customer-catching products. I ordered two products and...
Apr 08, 2021 by Vipin Vasanthan
Package not Delivered (LT Online Store) Open
I have Order Monitor on **th March **** but till date not received any reply. Order status is showing shipped and couriered through DTDC courier but did not give any Tracking number, No Phone calls receiving also no reply about order status det...
Apr 08, 2021 by Rupali Ramesh Joshi
Account login disabled and no updates on products (Beautyfyourself ) Open
I have ordered * tops from beautyfyourself.co.in and paid through debit card, its been ** days I can’t see any updates and all of sudden I can’t even login to my account on their website I’ve already tried to contact them for *-* times bu...
Apr 08, 2021 by Mamta mathur
NOT PROVIDING WARRANY (Xiaomi Mi India) Open
I have contacted mi service center regarding charging complaint for the device mi **i ,service center staff told me that charging port has been damaged due to sweat entered the charging port and xiaomi has marketed the product as ip** certifie...
Apr 08, 2021 by SUSHIL SHAJI
Myntra Never refund of debited Rs 1198 for failed order (Myntra) Open
Myntra has debited rs. **** on ** march but never confirm the my order. But Flipkart pay later which is linked with the myntra account has charged and collected Rs. **** from me. Myntra team never reversed the amount which is stuck in payment g...
Apr 07, 2021 by Imran Shikalgar
Merchandise not received yet (Fitternity) Open
I have purchased a year membership of rupees ***** but still haven't received free merchandise of rs ****rs as promised by Fitternity team already i had sent so many mails to them but they are not responding properly....
Apr 07, 2021 by Ajay shinde
No refund for product purchased and returned back to Ethnicroop (Ethnicroop Com) Open
I have made an order of * products from ethnicroop on ** March **** with Cash on Delivery. I received the order and I paid Rs:****/- to the delivery person on March ** ****. The order I received was not as per the description in the site ,henc...
Apr 07, 2021 by Parvathy R Nair
Product not deluvered (Pblifestyle myshopify com ) Open
Paid for a gym bench order no. ****. Nothing heard for a long time except confirmation of the order.. Paid the full payment in advance..please reply..Vinay******@gmail.com ...
Apr 07, 2021 by Vinod C C
Zopnow Retail Amount deducted against the order but order not placed (Zopnow retail) Open
Made a purchase online of ****/- (*th April ****) against Order #************. Order was not placed and showing "Pending Payment" but amount got deducted through upi payment.tried reaching on customer care number no response even on email the s...
Apr 07, 2021 by Navneet Kumar
Package Delivered but installation is not completed (Flipkart) Open
I have ordered an Air Conditioner from Flipkart and got it delivered on ** April'** , As soon as the product got delivered, they mentioned installation is going to be completed on ** April'**. So we have waited till * days for the installation ...
Apr 07, 2021 by Sailesh Majeti
Refund not received (Amazon India) Open
This is in reference to an item returned on ** January ****, worth Rs. **,*** only, with Order number: ***-*******-*******. From Amazon India, Aloha headphones No refund has been made yet despite complaining for * months....
Apr 07, 2021 by Rakshita Chaudhary
Not taking back the item No return policy (Everyday Bazaar 2 0) Open
Purchased kneepads for Rs****. After receiving them, I noticed they wouldn't fit me. Then checked for the return policy. Surprisingly, no phone number to contact on the website, FB page. Even they are very clever in avoiding the sender details ...
Apr 07, 2021 by Praveen Kalla
Received soap bar instead of replacement EarPods (Mivi) Open
I had purchased Mivi duopods **. For some reason, the left speaker stopped working after two months. I raised warranty support and the product was promptly picked up in the next one week. After about another week, i was the testing is complete ...
Apr 07, 2021 by Gaurav Goyal
Order No confirmed and payment made but not yet delivered (tamplestar myshopify com) Open
Order of night suit was made on this website on *th Jan, **** which was advertised on Instagram. Kindly either send us the product or refund is the amount. It's my hard earned money. We struggle for every pie and earn . Don't cheat us and be fr...
Apr 07, 2021 by Karuna K
Pepperfry Bad Service (Pepperfry.com) Open
So I have purchased from Pepperfry app on **th Mar ** Wall art by crafter worth Rs. **** - Hand printed floor lamp with gold base amount of Rs ***** and Elton blue arm chair worth of Rs.***** – Total value of Rs.***** from pepperfry and what...
Apr 06, 2021 by Mangesh
Return Done please issue the refund in urgent basis (Ptron earbuds) Open
Order I'd PT****** Amount rs *** Issue the refund in bank account return is done I m attaching the screenshot of AWB number and tracking number ACCOUNT NAME Sunil Shivalkar IFSC CODE TJSB******* ACCOUNT NUMBER *************** ...
Apr 06, 2021 by Bhimarao Tayde
Withheld my account (Match On Sports) Open
My account is not getting verified even after several tries? After submitting the document,it doesn't show any further processing of verification or anything else. Apart from this I have been regular user of this app for past many years ,this...
Apr 06, 2021 by SHIV SHAMBHU CHOUDHARY
Missing Item from order (Amazon) Open
I have ordered a Dell Triple Video Docking Station from Amazon on **th March **** with ORDER # ***-*******-*******. The product got delivered on *st April and when I opened the outer package, inner original product box seal already tampered...
Apr 06, 2021 by Sree Harsha Akella
Refund not issued for Order (Amazon Prime) Open
The issue that I have experienced was: Order was supposed to be delivered on **Mar. There was literally no response/update though the order was never delivered till date. Amazon.in Does not allow order to be cancelled due to technical issues. T...
Apr 06, 2021 by Satish Kumar
I want refund because I don t want their service (edwisor com) Open
I have taken admission to EDWISOR for data science course but after * month I don't want to do that course and wanted my money back but they are not giving my money back. But they giving just * reason that it is not in our refund policy. But th...
Apr 06, 2021 by Narendra S Kadam
Not delivered which i ordered (Bigfashionhub.com) Closed
I had ordered for * denim shirts XXL but these money minded people delivered a platform quality * shirts the size is M. These should be taught a tough lesson in their life so that they not even to think about cheating in their life....
May 18, 2019 by Vinoth
Package delivered with one item against ordered two (Amazon.in) Closed
I recently ordered two number of "ECOTARP ***% Pure Virgin Heat Sealed UV Stabilised *** GSM KHAKEE (** FT X **FT) Water Proof Plastic Tarpaulin Sheet" (seller: Deepak canvas company ) from Amazon.in and the package was delivered on *.**.****. ...
May 18, 2019 by Soumit kumar biswal
Wrong product sent (Sareepic) Closed
I ordered two sarees. Both of them are different in colour, design and material. So I want to return the products....
May 18, 2019 by Dr. Kavitha Ashok Kumar
Cash back not credited (Amazon .in) Closed
I ordered Huawei p** pro and Huawei smartwatch as a combo offer from Amazon. According to the order I was supposed to get a cashback of *****. The products were delivered on April **, ****, but the cashback is not yet credited. I have been foll...
May 18, 2019 by Sameer Raskar
Wrong product delivered (Willora.com) Closed
The Kurtis combo that I ordered has not been delivered. It was a total fraud. Please help....
May 17, 2019 by Megha Sharma
Package not delivered (Shoprishi.com) Closed
I ordered Redmi Note * Pro from Shoprishi.com on *rd May ****. I paid ***** Rs. They are a fraud and we didn't get any tracking or ordering details. No contact details available on site and server is not working. We tried to get contact details...
May 17, 2019 by Srinivasu
Wrong product delivery (House of lehengas) Closed
I got the wrong product delivery and their team of the house of lehenga are not supporting. So please tell me what can I do?...
May 17, 2019 by Hetal Goda
Wrong products delivered (Limeline) Closed
I have not received any updates from their side as it's already more than ** hours from the complaint. From your side, no one is contacted. What type of services they are providing. This is a fake site or what they have sent wrong products. Now...
May 17, 2019 by Mamta Singh
About the payment (Naaptol) Closed
I have received the *kg Hilton washing machine damaged * times. Naaptol offers cash voucher. But I want payment in cash....
May 17, 2019 by Bhatt Narhari Natvarlal
Redmi Note 7 Pro purchase/cancellation (ShopRishi) Closed
Shoprishi had an advertisement on the web for sale of Redmi Note * pro for *****/- and the payment was to be made on Phone Pe. After paying the full amount I felt fishy that no tracking number has been issued nor my address has been reflected. ...
May 17, 2019 by Ram Krishen
Wrong products delivered (Dwarifab.in) Closed
I have ordered combos lehengas from Dwarifab. For cod my order number are *****, *****, *****, *****, *****, *****, *****, *****. I received * packages and paid ****. But what I received is old clothes. Please help to refund my money immediate...
May 17, 2019 by Bhuvana Bhuvi
Wrong product delivered (Wedpack.com) Closed
I ordered lehenga but I received damage saree. So please help to return the product....
May 17, 2019 by Deepa maheshwari
Wrong item delivered (Limeline) Closed
Maine ek designer kurti order kiya tha. But mujhe bhut khrab quality ki saree mili. Mera order no *****OSS hai....
May 17, 2019 by Ragini
Ordered designer dresses but saree was delivered (Limeline.com) Closed
I place an order on this site. I ordered the designer dresses ** but received an orange colour saree. Please do the needful....
May 17, 2019 by David samuel
Complete package not delivered (Limeroad) Closed
I have ordered three Kurtas and a Lakme foundation from the limeroad website in which as per the policy foundation was to be delivered after seven days from date of delivery of three kurtas. All kurtas were delivered by **th April ****. However...
May 17, 2019 by Ekta Meemroth
Package received but main part is missing (Snapdeal.com) Closed
I ordered a Sony A***U single din car stereo worth **** from Snapdeal on ** April **** and received the package on ** April **** but when opened the package I found the main part i.e. the stereo head is missing from the package. I tried to cont...
May 17, 2019 by Mradul mishra
Wrong saree delivery (Avkcart) Closed
I order saree from this site and they deliver me the wrong one. There is no return option on this site. My order no is ************ and I want to return that saree....
May 17, 2019 by Ruchika Gupta
Duplicate item delivered (Flipspeakers.com) Closed
The company advertises using online platforms for jbl flip* speakers at a discounted price of Rs.****/-. I had ordered one and we were delivered by AWB couriers bearing courier no. Awb [protected]. The delivered product was not what was adverti...
May 16, 2019 by Amar singh
False claim for return product (Myntra) Closed
This is to bring your notice that with regards to my order of Women Red & White Striped Crop Top" I have created an exchange request. The delivery executive who came to pick the item on *th May he had come with one exchange item which is Burgun...
May 16, 2019 by Shefali Bhagat
Wrong item delivered return is not done (Wedspack) Closed
I order a gown from wedspack website. I received a sari instead of a gown. Also, it is in the worst condition. In addition return policy is not shown currently on the website. Don't buy anything from this website. ...
May 16, 2019 by Shubham kolhe
"Thank you so much to Voxya.com. Legal Notice really worked and Byjus had to refund my amount and cancel the loan. Thanks once again Voxya. "
Ramachal V
Complaint filed against: Byjus