E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="ecommerce complaints in India" /></center>
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>E-commerce Complaints / Scams / online Frauds</b></p><p class="artpara" style="margin-top:-100px !important;">
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Types of E-commerce Complaints or Online Scams</b></p><p class="artpara" style="margin-top:-100px !important;">
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve E-commerce Complaints?</b>
</p><p class="artpara" style="margin-top:-100px !important;">
<b>1. Contact Company Support:</b>
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
<b>2. Contact through Social Media:</b>
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
<b>3. Send Legal Notice:</b>
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
<b>4. File consumer forum case:</b>
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a Complaint</a> at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Defective product provide by flipkart (Sandisk pendrive silver ) Open
DEAR SIR First time I had been parchased a sandisk pendrive * Tb order id (OD******************)from flipkart. In which some issues like pendrive is not read/ shown icon in my laptops and pc. When i was tried to refund but it my refund req...
Feb 10, 2021 by RAKESH KUMAR
Order not delivered since 5 months ( kpop bits ) Open
Me and many other people have placed orders from this online instagram store many months back but the store owner now neither replies or if criticised is very rude. I know many other customers being mentally harassed by the store owner....
Feb 09, 2021 by Zinnia Rana
Hankook Tyre Burst within (Hyundai Motor India Limited) Open
I have bought next gen verna from fusion hyundai dealer in bowenpally, hyderabad in october ****. Within ****kms of run, rear tyre (brand: hankook) got bursted while running the vehicle on the national highway. cannot believe how can hyunda...
Feb 09, 2021 by Kranthi Kumar Reddy
Driving License scam (https eparivahanindia online index php) Open
I was searching for Government Online Parivahan site for Driving License creation of my wife Mrs. Ankita Das. And they have designed their website such a way that it will come on *st position while Google search. They have taken **** rs for the...
Feb 09, 2021 by Ankur Das
Package not delivered (the branded store) Open
i am trying to put up a complaint against one of your merchant in the name of "The Branded store".. they have taken my order and have disappeared ever since. they were supposed to ship my products within **hours but now they dont even respond t...
Feb 09, 2021 by Trisha sinha
Wrong Product delivered by FlipKart (Flipkart) Open
Order Id - OD****************** Tarcking Id - FMPP********** FlipKart Complaint Id - IN******************* I had ordered a "POCO X* grey ***gb" phone Rs. ***** with EMI from Flipkart on **th Jan and the delivery was promised to be by **t...
Feb 09, 2021 by Jogendra Sahoo
FROUD ON PURCHASE (Rangoli Saree Customer Care number ) Open
My order no **** .I PURCHASDE ONE DRESS FROM INSTAGRAM BECAUSE OF SALE I ORDER AND PAY THROUGH ROZOPAY.STILL DIDN'T GET MY MATERIAL THIS IS MY PAYMET ID pay_G*Fby*lN**wFT* WHICH DONE THROUGH ROZOPAY...
Feb 09, 2021 by Heena Prajapati
Received Used product and items are missing (Paytmmall) Open
I ordered 'NHR Power Ranger Scooter with Sipper, Bell n Stand- Large Size' from the PaytmMall app, but they delivered a used, damaged product, and one item is missing in the package. I have raised a return request within ** minutes of time afte...
Feb 09, 2021 by Ramakrishna
Duplicate Cloth MAterial (Samantha saree 2053 International fashion market surat) Open
The product picture on site is totally different than what received. Not attending the call and no assistance on mail as well. They have mentioned in their policy if the product is not good quality they will refund the money back. Cheaters in t...
Feb 09, 2021 by Somya arya
Refund and reference number was not initiated (Amazon) Open
Hello sir , This is vignesh babu M ,I have ordered zebronics mouse and keyboard combo,I have returned the product but I have not received the refund till now , I have been waiting for so long , but they have not given any action , they said tha...
Feb 09, 2021 by Vignesh Babu M
Return is not pick up (Myntra) Open
Worst experience Bought woodland sandles for *k in October with *months warranty Product damaged With in *months Requested for return Then got approved But pick up came to my address and picked product for return But from last *days h...
Feb 09, 2021 by JL AC SERVICES AND REPAIRS IN NELLORE
Carding fraud money refund (PHONE SMART) Open
I HAD PLAED AN ORDER WITH THE SAME COMPANY AND HAD PAID THE TOTAL SUM IN * PARTS, ONE AS RS. **** WHILE THE SECOND AS ****. AFTER GETTING THE ENTIRE AMOUNT SUBMITTED I ASKED THEM FOR CONFIRMATION IF THE ORDER WAS PLACED THEY SAID YES. THEN I AS...
Feb 08, 2021 by Sadiya ahmed
Wrong next payment details shown in account (Royal choice India) Open
Being meesho supplier we received * orders having no. ********* & *********, ********* was cancelled before shipping and other one was delivered successfully but in payment section of my account that order no.********* was cancelled and -*** rs...
Feb 08, 2021 by Rachna Dwivedi
Refundamount (Mauli International Beverages Private Limited) Open
Mauli International Beverages Private Limited which fraud company they will promote branded products like TATA watrer, Coca Cola and other FMCG product and call for Distributionship once payment done by person they will get disappear kindly don...
Feb 08, 2021 by Sharmila N Jugali
Manufacturing defect in my shoes (Puma India) Open
I bought shoes from puma factory outlet bill dated **-**-****. I used shoes for a month then i found that sole is showing defect and side sole is also defected as it lies under manufacturing defect. But i have contacted store when defect appe...
Feb 08, 2021 by Divyanshu verma
No response from customer care (Magicbricks Realty Services Limited) Open
I have paid money to MagicBricks Rs. *,***.** on **.**.**** as a subscription fees to sell one of my property. When I recvd the quotation from them they mentioned that this subscription is only for property below Rs. * crore and my property was...
Feb 08, 2021 by Kushal Narayan Patel
False product (Likemart In) Open
A fake product was sent instead of Bose speakers mini mentioned on website as a discount sale ...
Feb 08, 2021 by Sachin Ganorkar
Package not delivered (Goproway Com) Open
I ordered a sum of ****/- on December ** from goproway.com Today it's February *th I still didn't receive my order Hence I want the refund to ********** The order id is #****...
Feb 08, 2021 by Sahithi Thakur
Received a cheap product instead of the product ordered and paid for ( gmail com ) Open
I had paid online for a combo of jeggings on the **th January **** after being shown in Facebook. But I received see through bad quality leggings instead. When I informed in the contact number provided for consumer care, I was told that the amo...
Feb 07, 2021 by Mowmita Barua
Wrong prodcut sent and refusing to replace or refund and not picking up calls (https arizonatoys in) Open
I ordered adult category product from http://arizonatoys.in on *rd Feb. ****. with COD. They have sent a wrong product. Its completely different from what is ordered in terms of price and model. I also have the mail which can be forwarded as n...
Feb 07, 2021 by rajanikanth
Services promised were false (exportersindia.com) Closed
I was promised a number of services before renewing my membership in this portal as the previous year membership expired. Though in the previous year, the company did many promises and failed to deliver. I was not willing to renew this year but...
Mar 09, 2019 by Adan Hossain
Amount wrongly debited by the company (Flipkart Internet Private Limited) Closed
On Dt. **/**/**, I tried to book an Air ticket from Mumbai to Cochin through Flipkart application. At the time of booking, amount of Rs.*,***/- got debited from my HDFC Bank Credit Card account, but air ticket was not booked. Since then, I'm fo...
Feb 27, 2019 by RAJESH LAXMAN SHETTY
Service Not delivered (exportersindia.com) Closed
Really Fraud company and all employees are very rude and cheater they are saying my profile and domain has been expired and i have to renew only in *-* months what a cheater guys all of are really fraud company. First They said give **** you...
Dec 05, 2018 by Anup Saini
Fraud (Selfcare india pvt Ltd) Closed
One of friend shantanu salunke contacted me after * years about this business call self care india pvt ltd. He told me total investment of ** lacs which will be on installment i can pay. He took one lac rupees from me as franchise deposit an...
Jul 01, 2018 by Ranjeeta Dwivedi
Falae statement about refund (Amazon) Closed
O have ordered a mobile phone on ** Dec **** through amazon.in its camera and charger is defective. But they are not providing refund according to their refund policy...
Jun 11, 2018 by rajiv
"Thank you so much to Voxya.com. Legal Notice really worked and Byjus had to refund my amount and cancel the loan. Thanks once again Voxya. "
Ramachal V
Complaint filed against: Byjus