E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="ecommerce complaints in India" /></center>
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>E-commerce Complaints / Scams / online Frauds</b></p><p class="artpara" style="margin-top:-100px !important;">
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Types of E-commerce Complaints or Online Scams</b></p><p class="artpara" style="margin-top:-100px !important;">
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve E-commerce Complaints?</b>
</p><p class="artpara" style="margin-top:-100px !important;">
<b>1. Contact Company Support:</b>
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
<b>2. Contact through Social Media:</b>
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
<b>3. Send Legal Notice:</b>
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
<b>4. File consumer forum case:</b>
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a Complaint</a> at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Malpractice by lenovo and lenovo authorized personnel (Lenovo (INDIA) Private Limited) Open
I brought a lenovo Ideapad laptop in December ****. It unexpectedly crashed in October **** while it was still covered under warranty. I reached out to lenovo customer care for a possible solution. After resetting and reinstalling the OS multip...
Apr 06, 2021 by Rijo Joy
Took 1 year for the refund (ZoomCar) Open
Hi they took * year to process the refund. I want to sue for compensation....
Apr 05, 2021 by Neeraj Raj
Services not offered and duped (EVENTUROS LOYAL SERVICES PVT LTD ) Open
Hi Team, we (me and my wife) I am sharing my worst experience with this company – One day a girl from EVENTUROS LOYAL SERVICES PVT. LTD meet me in a mall of Vashi and told me that we have guaranteed gifts then you need to give your number,...
Apr 05, 2021 by Santosh Baliram Tayade
Pan card correction not received (PANIND) Open
Applied for pan card correction dated **-**-**** but till noe not yet received...
Apr 05, 2021 by Vijayakumaran
Invoice Not Provided by Seller (Flipkart) Open
Dear Concern, This is to inform you that I purchased a product from Flipkart on **th February. I am chasing Seller I.e. Flipkart Customer Care from *th of March as product which is been delivered is defective and need to be repaired by B...
Apr 05, 2021 by Arun Sethi
REFUND nor received since 2 months (Flipkart) Open
Hi, I am Elizabeth .I ordered the Striped Single Breasted Casual Women Full Sleeve Blazer (Dark Blue) (OD******************) on January **th **** for my interview and the delivery was scheduled for **th January ****.But then I got a message o...
Apr 05, 2021 by Elizabeth Abraham
Wrong product delivered (Mirza International Limited) Open
I ORDERED RED TAPE MEN BLACK MESH WALKING SHOES SIZE* THROUGH MYNTRA. I GOT THE PARCEL ON *RD APRIL AFTER OPEN THE PARCEL WE SURPRISED THAT SELLER SHIP DIFFERENT MODEL WHICH I NEVER ORDERED, WHEN I REQUEST MYNTRA TO RETURN BACK THE WRONG PRODUC...
Apr 05, 2021 by Rakesh Ranka
Not giving my refund back (Meesho App) Open
I had placed an order on meesho due to i was covid positive i had to return my all parcel now they have blocked my account stating that i have more that **% cancel they have already picked up my parcels and not even returning the money against ...
Apr 05, 2021 by Ruchita Turakhia
No response about return request (Shirtdekho com) Open
I've tried to reach them over email several times to get my return request processed but there is no reply or action. There is no number listed to contact them over call or message either....
Apr 05, 2021 by Dheeraj Subramanian
Withdrawal Pending (70 Trades) Open
At the time of account creation ** trades made me deposit ***USD in my trading account. They claim that you can withdraw your money even after a single trade. The team was proactive and calling time and again however after i have requested fo...
Apr 05, 2021 by Shrey Khanduri
Fraudulent online store (Shirtblacks com) Open
Through an Instagram ad, I was redirected to this online store Shirtblacks.com which was giving discounts on men's shirts. I bought * for ***. But no confirmation order came through the site after my amount was debited from my savings account. ...
Apr 05, 2021 by RANJINI LASKAR
Package not delivered (Faschic 15) Open
I have placed an order on **th Feb and today is *th April,I haven't received any confirmation email or order they have deducted my money but they haven't deliver the product yet.i want my money refunded or deliver me product as soon as possible...
Apr 05, 2021 by Nikita Jagtap
Quantity of Package not delivered (Beautify yourself) Open
I had ordered * tops and istead of * tops I got only two tops repeatedly contacting there is no response from their side ...
Apr 05, 2021 by Devashree Poonekar
Package not received Order 7979 (Fusionvillas shopify com) Open
Fusionvillas. shopify. Com... I ordered a office chair... In Fusionvilla site they have mentioned that **% offer... It costs only rs. ***(very cheap) . However, i havent receive the ordered item. It was a scam/fraud sit, they are taking peoples...
Apr 05, 2021 by Parthipan
Fraud company (Modway Furniture) Open
Hi, Modwayfurniture.in is a fraud company. Thousand of victims lost money buying products in this website. Please don't buy any product. Below watsapp link of the victims who lost money. https://chat.whatsapp.com/LsBlmffFfdAD*AtaG*lyK* ...
Apr 04, 2021 by Somanath
Livpure (Livpure Private Limited) Open
I purchase the Livpure water purifier and extended the warranty up to * extra years. As per company policy, I am not getting service from Livpure appointed maintenance service distributor "Tirupati enterprises" for leakage problem. I have **...
Apr 04, 2021 by Sagar raghunath pingale
Package not delivered and no order status (New Balance india online store) Open
I ordered sneakers from new balance store on **st march **** and I have not received any confirmation from them on the same. I’ve also read similar problems with their website today. I need help to resolve this problem. ...
Apr 04, 2021 by PRAVEEN ANTONY
Package didn t deliver (Teeslion) Open
I have bought buy * get one product of rupees *** on ** feb but not yet I have received my product. My order I'd is ***** only get a mail from teeslion tour product is on the way. ...
Apr 04, 2021 by Sumit suman
COMPLAINT OF YOGESH GUNJKAR EXECUTIVE FOR HARRASSING ME AND ASKING ME TO SHIP DEFECTIVE PRODUCTS FRO (Wipro Lighting) Open
RESPECTED HIGHER AUTHORITIES OF WIPRO LIGHTING My Name is Shubhash Maske Contact Number ********** Customer Email maskeshubhash*@gmail.com Complete Address Room ** Daityna Khurdha Phata Partur asti road partur taluka Jalna zill...
Apr 04, 2021 by Shubhash Maske
AC is damaged by Service Man during Repair (HITACHI A.C) Open
I bought a split AC if *.* ton from Hitachi & all the Service during In Warrenty was god. After my warrenty got expired, I faced issue with my wind swing flap & display lights were damaged. I called customer care. There charged me *** rs per v...
Apr 04, 2021 by Sanket Suman Rath
Peenar website sent wrong product (Peenar.com ) Closed
I ordered a Kurti from peenar.com. They even confirmed the order by calling on my number but sent wrong product and very bad quality product. Now they are not taking calls or emails. No response from them. kindly help. I lost *** Rs. just becau...
May 16, 2019 by Abhilash Shrivastava
Wrong product delivered (Ladywear) Closed
We have ordered a dress but when I open that was cheap quality saree. Many times I called on the no which was mentioned in the site. When call connect when I add my * digit order no call connected. Kindly resolve my issue....
May 16, 2019 by Puneet Chaudhary
Refund processed but not received (SAASNA.COM) Closed
I would like to say the followings for your earliest action. As per the selling process of the above item from the above confirm I'd I paid Rs. **** on *.*.**** through a debit card but on contact, it is reported as the item is not available in...
May 16, 2019 by SAGOLSHEM SUKUMAR SINGH
Wrong item delivered (Jubliworld ) Closed
I have received the wrong item. Kindly help to return and sent android *.* *g *.** inch *** man *mp camera waterproof luxury smartwatch with a smart bracelet watch Bluetooth fitness smart band....
May 16, 2019 by SURYA KUMAR SINGH
Got the wrong product (watchsmith.co) Closed
I have purchased three sets of titan watches from watchsmith. They have delivered me some very cheap watches which are not even cost for *** Rs. The material is very low quality and cheap. Also, they are not titan watches. They have mentioned i...
May 16, 2019 by Ashish Sharma
Wrong item delivered and the return pickup is not taking place (Ajio.com) Closed
Ordered the product (a half-sleeved black T-shirt with lace inserts on the sleeves) on *rd May from AJIO and got the wrong product delivered. Then requested for return and refund which was taken but when the pickup guy came, he could not match ...
May 16, 2019 by Mousumi Bhattacharya
Wrong and poor quality product delivered (Peenar.com ) Closed
I ordered a product on Peenar but what I received was the completely different product and that too of poor quality. Now there is no way I can find to return the product on the site. Product details are : Yellow & Cream Color Party Wear Combo ...
May 16, 2019 by Ankkita sharma
Different order delivered (Dealzpik) Closed
I received a different product from which I ordered. I ordered w slim denim shirts but in that place, I got w t-shirts. Please help....
May 16, 2019 by Sairam
Order got cancelled automatically (Zivame) Closed
I have placed an order in Zivame site * days back for amount ****/- but after placing the order the status shows "cancelled" and the amount got deducted from my bank account. Later I am tried to contact their customer care to check the details...
May 15, 2019 by Arpitha.n Bhat
Wrong product delivered (Nulete.com) Closed
I ordered from this website. Wrong product delivered to me. Please help....
May 15, 2019 by Pihu
Received totally different product and that too of worst quality (Supershirt hub) Closed
I have ordered three shirts but received an entirely different product which we can't even imagine. They were a total of different patterns, colours and sizes even are not correct. It's really disappointing. Please help to take back the product...
May 15, 2019 by D Harish Kumar Raju
Package not received or amount not refunded (Shoprishi.com) Closed
I booked Redmi Note * Pro for Rs.*****/- intending to make delivery to A.Elangovan on *th May ****. The Order No. is *******. Till date, no package has been received. Now it is learnt that the company has been closed. Hence, the amount may be r...
May 15, 2019 by ANBAZHAGAN N
Package delivered broken (Snapdeal) Closed
I have ordered Versace fragrance bright crystal perfume from Snapdeal and the suborder number is *********** and I received the item on **th of April. To my surprise, I found that the perfume bottle was broken and the bottle was empty so I app...
May 15, 2019 by Yangthy
Fraud online by Shirtscart.in (Shirtscart.in) Closed
These guys must be sued in the court. Creeps have found out a new way of making easy money cheating people. Check their website and you'll find it's fake with fake contact/email details and fake reviews on products. A lady gives you a call for ...
May 15, 2019 by Pankaj Verma
Damage dress received (Limeline.com) Closed
Limeline is a fraud company. It deals with the online shopping business. It is situated at Surat ****** near cancer hospital Vedroad, Kartargam Gujarat. I have ordered a designer lehenga and worth *** but instead of delivering above items the ...
May 15, 2019 by Durgadevi
Fraud online company (Glowille) Closed
I have ordered one kurta from glowille. It's an online purchase. They have delivered the wrong item to me. Now when I tried to contact them I came to know its a fake site. No contact number. The couriered company which has delivered the product...
May 15, 2019 by Puja saraf
Different product delivered (Willora fashion ) Closed
They show different clothes and dresses than the ones we receive and there is no reply from them when we asked them for a refund. Please never order anything from this fake site. This is clearly fraud. They should be put to prison. ...
May 15, 2019 by Alice Singson
Package delivered with wrong item (Ladyware.in) Closed
I ordered the gown of Rs. ***.** from Ladyware. in the website and amount is deposited in the name of the Angel fashion account. My product order number is *****AF but they delivered the product through bluedart courier ( Saroli Etail Operation...
May 15, 2019 by Victor Tauro
Wrong product delivered (Willora) Closed
Willora delivered the wrong product. I want to return the product and refund. Please help....
May 15, 2019 by HASEEDA
Mobile not delivered (Shoprishi.com) Closed
The site showed for mobile purchase through Phonepe and immediately I have purchased through Phonepe ***** but still, my order has not placed. Showing all Shoprishi order has been cancelled. This is cheating with us. How to get a refund of Rs. ...
May 15, 2019 by PRATAP CHANDRA NAG
"Thank you so much to Voxya.com. Legal Notice really worked and Byjus had to refund my amount and cancel the loan. Thanks once again Voxya. "
Ramachal V
Complaint filed against: Byjus