E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="ecommerce complaints in India" /></center>
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>E-commerce Complaints / Scams / online Frauds</b></p><p class="artpara" style="margin-top:-100px !important;">
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Types of E-commerce Complaints or Online Scams</b></p><p class="artpara" style="margin-top:-100px !important;">
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve E-commerce Complaints?</b>
</p><p class="artpara" style="margin-top:-100px !important;">
<b>1. Contact Company Support:</b>
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
<b>2. Contact through Social Media:</b>
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
<b>3. Send Legal Notice:</b>
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
<b>4. File consumer forum case:</b>
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a Complaint</a> at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Order canccelled automatically (Flipkart) Open
I ADDED GIFT CARD TO MY FLIPKART ACCOUNT WORTH RS ***** TO PURCHASE MOBILE BUT WHEN I ORDERED THE MOBILE IT GOT CANCELLED AUTOMATICALLY THEN I TRY SO MANY TIME BUT IN THE RESULT IT SHOWES "SHIPMENT IS CANCELLED BY SELLER" NOW my rs***** got stu...
Apr 10, 2021 by ayush agnihotri
Warranty not applicable on purchased product (Samsung Bluetooth Earphones) Open
I purchased Samsung Bluetooth Earphones in Apple Mobiles on **/**/****. This shop located in Chandanagar in Hyderabad. At that time sales person told to me this product having * year warrenty. If u will get any problems or if this product will ...
Apr 10, 2021 by Ganesh
Documents delayed (Suzuki Motorcycle India) Open
The franchise has not given the RC book Copy after selling the bike in ****. We were following up with the franchise continuously from then. They never seemed to care about it. We finally approached SuzukiMotors for a solution. After ** days no...
Apr 09, 2021 by Vivek C
Flipkart Fraud Received Wrong damaged and Non branded product No refund till April 2021 (Flipkart Internet Private Limited Bengaluru Karnataka India ) Open
I have ordered Crucial CT series DDR* *GB Laptop RAM from Flipkart India Pvt Ltd on Date: *th March,**** and Packaged Delivered on Date: **th March,****. Order ID: OD****************** I have received Wrong product which was damaged and it ...
Apr 09, 2021 by Nilesh Popatlal Shingi
Nurserylive com Money taken but no delivery till now (Nurserylive.com) Open
We ordered * April **** and today ** April **** the order number is NLV********** So far I have not received any delivery, we tried their phone number but it all shows wrong, if I do not get the answer in a short time I am able to complain cybe...
Apr 09, 2021 by Parth Patel Nileshbhai
Still order not dispatched and no response (Shulabh creation) Open
I order * product form the online site and made payment form my debit card , Still the product not dispatch and also i try customer care number it was switch off , I have send mail also but the didn’t reply i want my money back ...
Apr 09, 2021 by Rajesh kumar
Duped by CAREERVISITOR COM by promising interviews for undisclosed vacancies at Deloitte Capgemini S (Careervisitor com) Open
I was approached by CAREERVISITOR.COM (by one Mr. SANJAY - Recruiter/HR) by promising interviews for undisclosed vacancies at big companies - Deloitte, Capgemini, Syntel and SAP. The list of payments that I made are: *) INR **** for lifetime...
Apr 09, 2021 by Vamsi Krishna Vedula
LG Refrigerator Mental harassment by LG customer care for Refrigerator (Lg Refrigerator) Open
I bought a LG fridge *-* years back and it was broken recently, I raised a complaint on **th March **** and my complaint number is (RNP************). A technician came after one week *th April ****, fixed it and billed RS. ****.* and now it's b...
Apr 09, 2021 by Jatin Seth
CHEATED ME BY GIVING WRONG INFORMATION WHILE I AGRE TO BUY AMAZON FRANCHISE AMAZON EASY STORE (INDIA BUYS) Open
MAMUN AL RASHID, A INDIA BUYS AMAZON EASY STORE DISTRIBUTOR FROM MURSHIDABAD,WEST BENGAL AND MEGHA KADAM FROM MAHARASTRA , FOUNDER OF ATIRATH SUTANTRA FRAUD WITH ME BY PROVIDING ABSOLUTELY WRONG INFORMATION ABOUT AMAZON EASY STORE AND TRICKED M...
Apr 09, 2021 by AMIT DEY
Cheating my money (naukri.com) Open
I have wrote the complanint regarding my sister, we have registred naukri wesbsite regarding job. now i have received call one of the agent Mr. Karan Sharma. he said your resume was selected for sun pharma company and pay Rs. **** for regist...
Apr 09, 2021 by Ganesan
CHEAP QUALITY DIFFERENT PRODUCTS DELIVERED (Yoshine Highwaist soft warm winter leggings ) Open
I ordered for high waist leggings- set of * and I got street quality cheap leggings! I did COD, since I wasn't at home, my mom paid and took it from the delivery executive....
Apr 09, 2021 by Rachel Jesurajan
Wrong product received company is refusing to refund the money (I Wear My Style) Open
My friend & I had ordered customized gowns from this online store. The product that we got however was different from the pictures posted on their website. Also the material of the cloth used was different. Upon raising this to the team, they k...
Apr 09, 2021 by Tanisha Kashyap
Refund not received (Ajio) Open
I cancelled my order immediately after placing my order because I mistakenly filled up the wrong delivery address. But I haven't received the amount as refund yet. I request ajio to resolve my order as soon as possible. I did my payment through...
Apr 09, 2021 by Vanshika Bhadwal
Package not delivered and refund not given (Wear.style) Open
I placed an order with on the **nd January. Unbelievably I have still not received the item, and on checking the status online I can see that it has been in customs for a month with no one to contact or information on when it will be cleared. O...
Apr 09, 2021 by Drew Neal
Complaint for laptop (Lenevo) Open
Dear sir, I buy a laptop from Lenevo dynamic world ,amparpali cirlcle ,Jaipur . sir , my laptop get many problem ,it restart automatically , it get hanged , black screen problem . sir i demanding you as a consumer ,please solve my problem o...
Apr 09, 2021 by Rajaram Sharma
Refund not issuing (Ajio app) Open
I had returned a product that I bought from Ajio on **th March ****. It was a white kurta set from Juniper brand. I had returned exactly the same product that I had received. The last date for issuing the refund was *st April. They denied refun...
Apr 09, 2021 by Prachi Choudhary
Order (Shirtblacks com) Open
I order * shirts from shirtblacks.com total amount rs *** deducted from my account and i received a massage and link odered confirmed and in this link you track you order and the give me a oder no #**** And after open the link i see something ...
Apr 09, 2021 by Sahil kumar
Deficiency in service (Twitter) Open
I bought ** dollars promotion package which underperformed.I am highly dissatisfied because it looked fake impressions .I want total refund....
Apr 09, 2021 by Ashish aggarwal
Not accepting return and exchange (Realme) Open
Bought realme buds q via Paytm.com e-portal. They offered * days return policy on the product during purchase. After * days of use I find the product is flawed, had connection continuity problem. When asked about return, they denied my proposal...
Apr 08, 2021 by Rajesh Balimidi
No customer support (Carrier Air Conditioners) Open
I had complain about my ac they replied pcp was problem and i am under warrenty but no responce ...
Apr 08, 2021 by Aravind Rajasekaran
Product is not delivered (Confluenceofshopping) Closed
I had ordered one dress. I did not get the product and the website is not getting opened now....
May 21, 2019 by Anjali Dhanlakshmi
Delivery issues faced (Amazon.in) Closed
During the time of delivery, I am unavailable and informed the delivery boy to deliver it the next day and he agreed also. But from the next day, he is not attending the call and I am waiting for the product....
May 21, 2019 by Anusha
Product not delivered (Confluence of shopping) Closed
I ordered an item from the confluence of shopping. Cash is also paid on google pay. On **/*/** there is no information for that product. In some days contact number is switched off. No reply. Please give back my money or that product....
May 21, 2019 by Rakhi mohanan
Delivered but cheated (Glowille) Closed
I ordered for a maroon coloured Kurti in Glowille. When I opened my package I am so shocked because it was not the one I ordered and it is like a low-quality product. Then I try to contact them but it was not connecting. I try to refund. It was...
May 21, 2019 by Shifana
Package not delivered (Confluence of the shopping) Closed
I have bought online jumpsuit on ** May ****. The payment made online and they gave me confirmation through the mail. But still, date there is no mail or product is been shipped or dispatched. Now the website too is not working. ...
May 21, 2019 by Siddhi doshi
Package was cancelled by Flipkart after shipping (Flipkart) Closed
I have ordered multiple items in this month and they accepted my orders and shipped. After few days seller cancelled my orders due to limited stock. After shipping how this is possible. This problem repeats for my last five orders. If they have...
May 21, 2019 by Santosh Botsa
Package not delivered (Confluence of shopping) Closed
I had placed an order for * jeans and * tops for a total of Rs.**** on **th May and I haven't recieved any updates following the payment. There is no mode of contact with this particular shopping site. I want my amount to be either refunded or ...
May 21, 2019 by Smruthika Shetty
Order not yet dispatched and also not delivered (Coversdeal.com) Closed
On May **, ****, I ordered a Vivo Y** phone cover. The payment was done online. After a few days, no response was seen and no reply from them has been received. Their contact number is not available at any time. It's been ** days since I have o...
May 21, 2019 by Nivedita Hazra
Fraud by the Juteberry Exports Prop (Juteberry.com) Closed
I had placed an order with Ankush Agarwal of Juteberry Export currently operating his firm from *** Cotton Street *nd Flr Kolkata ****** for **** jute bags on *st April. I had contacted Mr Ankush Agarwal through Indiamart.com. On *st April ***...
May 20, 2019 by Krishna Gupta
Fraud by the company (BODGQ) Closed
It was for *.**$ with no shipping charge and they deducted **** Rs from my account without the one-time password....
May 20, 2019 by Deep shah
Package not delivered (Confluence of shopping) Closed
I had booked two tops in this. After that, I got confirmation mail too. But now when I visit that page I'm unable to reach it. I got a message that the package is delivered but I didn't get any. I want a refund of Rs 599....
May 20, 2019 by Zaiba
Wrong product delivered (Glowille) Closed
This product is wrong and this company do not refund my money. They did not replace my order. This product is so cheap....
May 20, 2019 by Rudrayani korde
Package not same as ordered (Club Factory) Closed
I ordered for a shirt in club factory size XL but received L for the same shirt. They are not agreeing to change and said to return and order again. They will again deduct shipping charges this has happened twice. I have mailed and talked to ...
May 20, 2019 by Suchita misra
Delivered fame product (Flipspeakers.com) Closed
I had ordered for jbl flip * portable speakers but when I had opened the parcel I was shocked to see that it's the fake product and its not working. So kindly request to take necessary action on the fraudulent website owner's....
May 20, 2019 by Saravanan
Return and refund (Amazon) Closed
I ordered Vivo y** and due to unavailability I cancelled my order but item can't be returned. So they refuse to refund and the item also not come to me....
May 20, 2019 by Sneha
Failure of refund of my money (Laxmipati fashion) Closed
I had ordered my product from the online website of Laxmipati fashion. Due to a defect in the item, I had to return it back. There is no response from the website about my refund of money....
May 20, 2019 by Arvind Kurothe
Unable to return the product (PayTM) Closed
Paytm cheat me. Paytm seller cancel the order without informing me. Paytm blocked my account. My next order received damage item and due to my account blocked by their mistake. I'm unable to return the product....
May 20, 2019 by VISHAL VASANI
Package not deliver (Confluence of shopping) Closed
I purchased a product worth *** Rs. ** day's ago by making an online payment from my card. But I am continuing to check the website and making the call for customer services but both are closed. Now I have not received any products....
May 20, 2019 by Aditya
Wrong product delivered (Willora) Closed
I just had a call with one of the executives at the number (mentioned below screenshot). The executive has asked my CVV number and told that refund process will not proceed without CVV number and he has also sent team viewer link and asked to i...
May 20, 2019 by Sheeba Parveen
Wrong product delivery (Glowille) Closed
I ordered * kurta from this website worth of ***. But today when I receive that package I am completely shocked. Seller delivered me the wrong product which is so cheap and looks like of *** Rs. I want my money back....
May 19, 2019 by Rizwa syed
"Thank you so much to Voxya.com. Legal Notice really worked and Byjus had to refund my amount and cancel the loan. Thanks once again Voxya. "
Ramachal V
Complaint filed against: Byjus