E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="ecommerce complaints in India" /></center>
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>E-commerce Complaints / Scams / online Frauds</b></p><p class="artpara" style="margin-top:-100px !important;">
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Types of E-commerce Complaints or Online Scams</b></p><p class="artpara" style="margin-top:-100px !important;">
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve E-commerce Complaints?</b>
</p><p class="artpara" style="margin-top:-100px !important;">
<b>1. Contact Company Support:</b>
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
<b>2. Contact through Social Media:</b>
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
<b>3. Send Legal Notice:</b>
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
<b>4. File consumer forum case:</b>
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a Complaint</a> at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Refund not initiated (Boat) Open
I ordered smartwatch and refused to take delivary. Order no is ****** and amount is ****. Product has been returned but refund not initiated....
Apr 04, 2021 by Ashish aggarwal
Refund not initiated (Book My Show ) Open
Today (**/**/****) I book Ticket from book my show at *:** PM for show which will be start @ *:** pm in Inox which is situated at Raghulila mall in Vashi. I reach on the front gate of raghulila mall @*:** PM I observed there is long qué for...
Apr 03, 2021 by Siddhesh Pandurang Sirsat
Getting display issue with my MI tv (Xiaome Mi ) Open
I bought **inches MI tv by aug'**. *months later I started facing display issue. Have escalated to MI support, they will fix it again I'll be getting same issue a month later. The issue still persists. ...
Apr 03, 2021 by Navaneethan
Return pickup Done from Ptron please issue the refund on urgent basis (Ptron earbuds) Open
Order I'd PT****** Amount rs *** Return Done from Delivery Courier Partner still ptron not issuing my refund ACCOUNT NAME Sunil Shivalkar IFSC CODE TJSB******* ACCOUNT NUMBER *************** Issue the refund on urgent basis ...
Apr 03, 2021 by Bhimarao Tayde
Money deducted (Myntra) Open
I placed an order of trackpant last week on myntra app, money from my bank account got deducted but order didn't took place. It happened on **st of March and moneyhas not been refunded yet. I put a query on myntra app but its just got disappear...
Apr 03, 2021 by Depanshu Dahiya
Requested VU lcd tv wall mount Paid full amount to VU Till date stand not received (Vu) Open
Paid Rs **** to Vu for lcd tv wall mount in December.Till date,stand not received....
Apr 02, 2021 by Surbhit
Impractical conditions imposed for Return of Defective item through Amazon (Devyog Impex Pvt Ltd through Amazon Platform) Open
I had placed orders for two items in a single order to Amazon for Tychemed Hospital bed for patients at home Bed- two- Function and its fitting mattress (Fowler) on dated: **th March **** These were supplied to me by M/s. Devyog Impex P...
Apr 02, 2021 by Sudhir Kumar Agarwal
Regarding delivery of product other than that mentioned in order (zhoppersmart) Open
I have orderd a Sony headphones with sony earbuds by seeing a ad in youtube at rs ****/ but when i received my order from Zhoppersmart i have delivered the headphones of other brand and earbuds are not working at all i tried to contact Zhoppers...
Apr 02, 2021 by Gaddam Sripal Reddy
Unable to return faulty product (Flipkart Internet Pvt Ltd) Open
I had placed an order of Ceiling fan of Rs.**** on **.**.**** which was delivered to me on **.**.****. When i assembled fan and tried to turn it on. It started making noise and I can seen wobbling. I immediately requested for return due that re...
Apr 02, 2021 by Juned Chapti
Not updating my contact details (Ajio) Open
I initiated a query with Ajio a month back that I want to change my contact details as I am not having my older number with me. But they are delaying it by saying that they need two more business days from the past month. At last, they said tha...
Apr 02, 2021 by PREETI
Order not delivered (Sporto kart) Open
I have ordered two Jerseys from Sporto Kart with Order number SP**** and SP **** and i dint receive the orders and its been more than * weeks and no update on shipment...
Apr 02, 2021 by Karthik Bharadwaj
Impractical conditions imposed for Return of Defective item through Amazon (Devyog Impex Pvt through Amazon Platform) Open
I had placed orders for two items in a single order to Amazon for * Function Fowler Hospital Bed for home and its fitting mattress on dated : **th March ****. These were supplied to me by M/s. Devyog Impex Pvt Ltd ***,Vishal Tower, District ...
Apr 02, 2021 by Sudhir Kumar Agarwal
Package not received (Fashchic 15) Open
I had ordered item worth *k from fashchic** website on *st February ****. I still haven't received my order, its been * months now. I have mailed them so many times but they haven't responded to my complaint yet. I want a full refund of my orde...
Apr 02, 2021 by Benita Rego
Justdial ECS without Business (Justdial Ltd) Open
Dear sir/mam, My name vishant mhatre ( Ruvi Enterprises Nallasopara East ) **********. My complaint is your executive Not co -operate with me. He pay the amount ****/- for create the account in jd on**/*/**. then getting on **/*/** same amo...
Apr 02, 2021 by Vishant Vinod Mhatre
Paid amount for shirt but not delivered (Tees lion cloth brand) Open
I have order a shirt last month from teeslion.com I have paid *** for that and also product is shipped by tees lion but not delivered yet. Basically they are fraud there is scamming peoples. Their email ID is support@teeslion.com...
Apr 01, 2021 by Prashant Sharma
Fake Apple authorized service centre (Applesolution) Open
My Iphone XR screen was damaged i want to change the screen by apple authorized service center i searched online and i got Apple solution authorized service center i called on that number and ask for replace the screen as the iphone was in the ...
Apr 01, 2021 by Manisha
Mobile not repaired even taking money (Oppo ) Open
I Have given my mobile to repair the network issue and they told to change some component .after using * hour of mobile same issue happening and reclaimed again they kept ** days mobile for repairing again and they are telling not able to repa...
Apr 01, 2021 by Samir
Dirty stuff (Silkyfits underwear sets) Open
Instead of the good product I ordered, I got dirty smelly torn clothes in the package. When I called the number given on the parcel and the number given on the site, the number was not in use....
Apr 01, 2021 by Neha Singh
My deposit money didn t get back (Zipro Ebusiness Private Limited) Open
I was staying at SPR Residency which is own by Zipro. I left my room * months before and still didn't get back my deposit money. There is a nishanth from Zipro he is real bastard and just do false promise all the time, one day my money will be ...
Apr 01, 2021 by Sanjay verma
I received wrong used product (krivatory com) Open
I ordered season sale office wear kurtis from krivatory com.. But i received * used shirts.. I lost my money.. Please help us to get back my money...
Apr 01, 2021 by Athira. K. S
Wrong product delivery (Dwarifab.com) Closed
Wrong product delivered. I ordered lehnga but the company send me two cheap Saree. Please help. ...
May 15, 2019 by Vaishnavi Gupta
Wrong product delivered (Limeline.com) Closed
I have ordered * dresses from limeline order no. *****. But instead of dresses, the poor quality of saree is delivered to me. I want a refund of ****.** in my account otherwise I will take legal action in this regard. Refund the amount as soon ...
May 14, 2019 by Ranjeeta kanoujia
Wrong order received (Limeline) Closed
I order for limeline online shopping designer dress ***. Order for * shut but deliver parcel * saree and poor material saree delivery **/*/****. Saree is a poor material. Please help me please solve my problem....
May 14, 2019 by Brijesh Kumar Verma
Package not delivered (Shopingkaro.com) Closed
I ordered Redmi Note * Pro mobile phone from Shopingkaro.com site. I did payment by UPI Phonepe application of Rs. *****. My order number *********. But they did not deliver my goods. Please help me to get my refund....
May 14, 2019 by Dhirendra singh sahi
Package not delivered (Mamaearth) Closed
My package was not delivered to me it says in transition for ** days. They are not even delivering it and not even cancelling. I just got tired mailing and messaging them. They do not even bother to reply to me....
May 14, 2019 by Renuka verma
Wrong package delivered (Limeline. In) Closed
I have ordered a dress from limeline. My order no was *****. But instead got a saree. It is very disappointing that they don't respond to calls, messages and email but instead block you. I urge all people that do not buy from this site. ...
May 14, 2019 by Vinay
Different shirt delivered to me (Shirtcart) Closed
I ordered a denim shirt. But I received another colours cotton shirt. Please help to refund or exchange my order....
May 14, 2019 by Ashutosh dubey
Didn't refund my money (Jabong) Closed
Though I returned my product I didn't get my refund. It's been more than ** days. After emailing them they are saying there are no bank details in the portal in a cool manner. I updated my bank details long ago. They are cheating. After I sent ...
May 14, 2019 by Satheeswari
Fraud online company (Limeline.in) Closed
Limeline.in is a fraud company. It showed me high-quality saree and kurta but delivered low-quality products. I ordered * items but got only *. The email address is not present and phone numbers are always engaged. I cannot log in and cannot be...
May 14, 2019 by Arpan Shukla
Wrong product delivered (Limeline) Closed
I found limeline ad on Facebook and ordered Kurti online. I paid COD of Rs. *** and two cheap low rate saree delivered to me on **.**.****. Please help....
May 14, 2019 by Vidhya naidu
Return of package not initiated (Limeline) Closed
I have ordered * sets of Rs ****. What they showed and what I got is totally different. I want to return my package. Worst experience....
May 14, 2019 by Prerna.chugh
Package not yet delivered (Flipkart) Closed
I have ordered Push*Fit Multipurpose Fitness Bench from Flipkart on April **, ****. They promised me to deliver the product on April **, ****. But they did not deliver and changed the date to May *, ****. After that also they failed me to deliv...
May 14, 2019 by Mohammad Feroz Hussain
Wrong order delivered (Limeline.in) Closed
I had placed an order for * dresses on limeline on ** May ****. Order no ***** of Rs ****. I ordered dresses but they delivered used cheap saree which I had not ordered....
May 14, 2019 by Manisha verma
Package not delivered (Shoprishi.com) Closed
I have paid ***** for Redmi Note * Pro through Phonepe and the money was debited. However, no confirmation from the merchant via SMS/email. While chatting with them I was informed that the product will reach me by May **th. But nobody is answer...
May 14, 2019 by Satish Kumar B
Bogus online site (Nulete Hub) Closed
This is a bogus site. They have delivered a different product all together and with a very low and cheap quality. When I tried to contact I have learnt that the number provided in the site doesn't exist and no refund button/option exists. As a ...
May 13, 2019 by Bhargavi
Wrong package delivered (Fashion Hub) Closed
I ordered * armies printed denim shirts from fashion hub. Received three shirts that were totally different from what I ordered. The material was of very poor quality cotton. Bad stitching. Size is also smaller than what I ordered. Please do w...
May 13, 2019 by Arunkumar
Amount not refunded (Myntra Online Shopping ) Closed
I try to place an order on ** March **** of **** INR. The amount debited twice but order not placed. Then as per policy, I wait for *-** days but no amount refunded. I lodge a complaint both in the bank and on Myntra. Bank gives me all the pos...
May 13, 2019 by Shweta Singh
Packaged not delivered after payment (Flipkart) Closed
I bought Sony R***F **cm (** inches) HD Ready LED TV on *rd May ****. I have already done the payment for Rs ***** and they are not able to deliver the TV or cancel the order. I want the cancellation of my order and refund as well. Please help ...
May 13, 2019 by Imran Ali
Wrong order delivered (Limeline.in) Closed
I had placed an order for * dresses on limeline.in on May *, ****, and made a card payment of Rs ****/-. They confirmed the same vide order no. *****. They said they have dispatched my order but when I received the courier I found that the bill...
May 13, 2019 by Viddya Kamble
Order not delivered (Winni.in) Closed
I ordered a cake from this company and it was mother day. The cake is still not delivered to my home which is in Ajmer. Order is not delivered and they said it is delivered. Neither they are picking my calls or nor replying on chat or on emails...
May 13, 2019 by Priyanka Wadhwani
"Thank you so much to Voxya.com. Legal Notice really worked and Byjus had to refund my amount and cancel the loan. Thanks once again Voxya. "
Ramachal V
Complaint filed against: Byjus