E Commerce Complaints
Electronic Commerce or E-Commerce refers to the buying and selling of products or services on online portals through the Internet. E-Commerce sales have skyrocketed in the last decade as it is considered to be the best, most effective way for buying and selling online.
Online shopping sites such as Flipkart, Amazon, Snapdeal, Myntra, Ebay are common examples. It is also customer friendly as the consumer can sit at home and browse through various products and purchase the product which he likes.
<center><img src="https://voxya.com/img/resolve-complaints-at-voxya.webp" style="height:auto; max-width:100%;" alt="ecommerce complaints in India" /></center>
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>E-commerce Complaints / Scams / online Frauds</b></p><p class="artpara" style="margin-top:-100px !important;">
So far more than 1 lac e-commerce websites have already been registered in India. However, not all that glitters is gold. It is shocking to note that more than 20% of the total E-commerce sites are fraud / fake as they try to lure money from consumers by offering them whooping discounts.
It is important to be aware of these websites. E-Commerce frauds / scams are quite prevalent in almost all the cities in India like New Delhi, Mumbai, Pune, Kolkata, Chennai, Bangalore etc. The most common types of E-commerce frauds include Gift Card Fraud, asking for Card details, product not delivered, offering jobs abroad, fake products etc.
Most of these fake E-commerce sites will offer insane discounts such as 80% or even 90% which then catches the eye of the consumer. Many fraud E-commerce sites also claim that you have won a gift card and on purchasing something from their website you will get Car or a huge TV in return.
It is important to be aware of these fraudulent websites and not be lured away by their trap. It is equally important to first read the review of the E-Commerce website that you are willing to purchase from. Also, no trustworthy E-commerce website will ever call you to ask for Card details, because if they do, it is likely a fraud.
Thereby one should be careful of all these scams and should purchase only from the well known sites. But recently a lot of people started having bad experiences with these famous e-commerce companies as well.
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Types of E-commerce Complaints or Online Scams</b></p><p class="artpara" style="margin-top:-100px !important;">
The most popular or widely seen e-commerce complaints are:
- Missing product in the order
- Receiving damaged product in the order
- Receiving low-quality product or cheap imitation
- Receiving Fake counterfeit product
- Getting no refund / replacement from company
- Getting no customer support
- No delivery of product or service
However, what should be done if somehow even these well known online shopping websites have made a mistake and are unwilling to refund or replace the product?
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve E-commerce Complaints?</b>
</p><p class="artpara" style="margin-top:-100px !important;">
<b>1. Contact Company Support:</b>
First and foremost you should try to raise the complaint at their portal itself as they value the customer's feedback so they would be willing to help them resolve the complaint.
Various E-commerce websites have a 24*7 helpline portal especially for consumers. The customer care number of some leading E-commerce websites in India are:
Amazon Customer Care No. - 1800 3000 9009
Flipkart Customer Care No. - 1800 208 9898
Myntra Customer Care No. - 080 6156 1999
Jabong Customer Care No. - 0124 612 8000
Snapdeal Customer Care No. - 092126 92126
Shopclues Customer Care No. - 0124 441 4888
Paytm Customer Care No. - 0120-4456-456
<b>2. Contact through Social Media:</b>
Secondly, you should try reaching out to companies through Social Media. It does not matter whether you are in Mumbai, Pune, Bangalore or Patna, Social media is one of the most important feedback channels for people and the brands usually have teams to monitor the complaints.
<b>3. Send Legal Notice:</b>
Thirdly, consumers can take legal action against companies and can send legal notices to ecommerce companies. Check below to know how to send a legal notice to the company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the e-commerce company by registered post.
Step 5: Keep the slip or delivery report for evidence.
<b>4. File consumer forum case:</b>
You should approach the consumer forum if you do not get any resolution from the company. Consumer forum / consumer court deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.
E-commerce fraud is the most complained about category at Voxya as it accounts for more than 33% of the total complaints received at our platform. In this article, you saw all the possible ways to resolve eCommerce complaints but if you can’t manage to do these things on your own, then Voxya is there for you! Voxya has helped thousands of people to get their ecommerce complaints resolved. So, If you are looking for quick help then <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a Complaint</a> at Voxya.
Most Common Issue Reported for E Commerce Complaints
Complaints
Package not delivered (Shadesltd instagram I d ) Open
I have order * cord set order placed on April ** with order details and have Pre paid the orders despite number out attempt they are not even responding to dm or mails they are uttermost rude persons and not even acknowledging anything. I have...
May 03, 2024 by Rhythm Jain
Incorrect EMI Charge for Cancelled Order and no refund (RELIANCE DIGITAL ) Open
Dear Sir/ Madam, I ordered a product from Reliance Digital website on **-Apr-**** named "Samsung Galaxy Watch * Pro" amounting INR **,*** (Rs. **,*** - Rs. *,*** instant discount for EMI) under Debit card EMI scheme but due to delay in deliver...
May 02, 2024 by Nikhil Joshi
Product not received whereas order detail updated as delivered (Meesho aap ) Open
I have ordered two shirts one green color and one black color ( order no #*****************) for both products I have paid amount Rs ***/- through internet banking. At delivery time , one packet has been delivered with product details on the...
May 02, 2024 by Shailendri Tiwari
Ordered items Not delivered (Cakesportal in) Open
I've Booked an order for Birthday Cake and Flowers on ** th April **** which was supposed to be delivered on **/*/**** , but received an e mail from cakes Portal due to some reasons they are not in a position to deliver ordered goods . I reques...
May 01, 2024 by Utsab Majumdar
Withdrawal scam (Dafabet ) Open
My username is mohit*** in dafabet. Dafabet send me a email my withdrawal is successful and it's credited in to * working days but fund is not come in my bank account....
May 01, 2024 by Mohit
Defective sofa (Werfo) Open
I had bought a sofa from werfo (HSR, Bangalore). Within * months, the cushion got punctured because of poor quality. I’ve been contacting the dealer for over two weeks now. He kept saying he’ll send someone to repair it. But now he’s no...
Apr 30, 2024 by Shreyas HM
Damage product return nhi kar rhe hai (Meesho) Open
** april ko product aaya use m open ki deliver boy k samne hi vo tuta hua tha maine paise use de diye cod vo bola vapas ho jaega uske bad pick up k liye aaye aur bol rha damage h nhi vapas hoga * din se preshan kiya ja rHa hai iske liye aaj ki ...
Apr 29, 2024 by Ankita
Withdrawal issue (Dafabet ) Open
My username is rahul**** in dafabet. I provide my all documents but dafabet can't give my withdrawal ...
Apr 28, 2024 by Mahender
I didn t receive the deposit (Parimatch Batting app) Open
I did deposit ...
Apr 25, 2024 by Raghava Yv
Haven t received Product Paid Online for a website (paylessprice in) Open
Good Morning Sir/Madam I purchased a watch in paylessprice.in website and i have paid **** INR for it after placing a order i just got mail that order is placed it says Ordered from shopifyemail.com but no response about my order yet i have...
Apr 24, 2024 by R Samuel Prasad
Received an empty box (Fitbit) Open
I ordered fitbit luxe which is cost *****/- But received an empty box ...
Apr 24, 2024 by Sravya Palavalasa
Missing item in package (Myntra) Open
I paid Rs **** for a package which consisted of * bed sheets and * pillow covers. I only got one set instead of two. After raising this complaint with the consumer helpline, they told me that they investigated the matter and according to them "...
Apr 23, 2024 by Rakesh Dubey
TV Installation not done and no customer support (Amazon) Open
This is with reference to a TV purchased from Amazon on **th April ****. I was promised a call back for TV installation within ** hours and install in ** hours. Its already more than * days still no one contacted to install TV. amazon custom...
Apr 22, 2024 by Rishabh Mittal
Cheap Chinese product at high cost (https www kaamastra com ) Open
I was suspicious about the website and wanted to see how this company operates and handles customer privacy. I ordered some products only to find that they are made of cheap plastic with no manufacturing details on the packages. Some of the pro...
Apr 22, 2024 by Hrishikesh Mishra
Refund not received (Reliance Smart Bazaar) Open
On March **th, ****, I did a shopping of INR **** in Reliance Smart Bazaar of Vaishali's Mahagun Metro Mall. During payment process, a server issue happened at Reliance Smart Bazaar. I had made a payment of INR **** through UPI but due to this ...
Apr 21, 2024 by Prabhat Singh
Money not Refunded (Flipkart) Open
I had purchased an AC from flipkart and due to some reasons had to cancel but flipkart has still not refunded the money. Summary Below- April **-Order Placed April-**-Tried to cancel the order but wasn't able to to cancel .Called custome...
Apr 21, 2024 by Siddharth koli
Smart coins not credited (Meesho) Open
I have ordered a product on meesho and it was delivered on *th April. According to the meesho policy, customer will revieve smart coins after * days of delivery but i don't received them yet. Order costs me double the actual cost as smartcoin...
Apr 20, 2024 by Kajal Gupta
Flipkart Customer Service No Refund No Action (Flipkart) Open
Bought AC from Flipkart, installed by Flipkart personnel, not cooling from the day *. Submitted complaint to Flipkart, they mentioned it is escalated. But it has been ** days and no action plan to fix the issue. Please help....
Apr 19, 2024 by Ambika Prasad Ray
Amazon worst delivery (Amazon Delivery) Open
Amazon india is taking amount from customer for prime .Amazon prime is a feature where the customer gets a delivery in *-* days for which he needs to pay *** per month.We have paid same amount every month but we are struggling to get the produc...
Apr 18, 2024 by Sree Raj Nair
Withdrawal issue (Dafabet ) Open
My username is Ankit*** in dafabet. I provide all documents but they can't give my withdrawal before * months ...
Apr 17, 2024 by Ankit
WRONG PRODUCT DELIVERED AND IS NOT BEING RETURNED (Nykaa Fashion) Closed
I had ordered a scarlet red Kurti from Nykaa Fashion based on the product description. The actual product received is completely different than what is shown on the app and is of maroon colour. Moreover, there are no label/tags attached to it ...
Feb 15, 2024 by Prasanna Gorai
Lenskart deducted money from my Credit card and wallet but order is not placed and money is not refu (Lenskart) Closed
I visited lenskart store at Mini Square mall Kolkata on **th Feb **** at **:**PM. I selected few frames and then made the payment. My Lenskart wallet had *** and From my Axis Bank credit card I paid ****/- in total **** for my order. Afte...
Feb 15, 2024 by Gantantra kumar
Received a Power Bank instead of a Samsung FE (Amazon India) Closed
Amazon India - Fraud Alert! I ordered a Samsung S** FE for my mother’s birthday and received a broken power bank inside the box. Until this time I had only heard about such frauds. This needs to be escalated at another level. Who on ear...
Feb 02, 2024 by Aritra Kabiraj
Got scammed (Snugclothing com) Closed
On January ** **** I ordered * jumpers from snugclothing worth **** on ** of January **** I received a cheap blanket instead .I have tried to reach out them several times through email but got no response.i need them to get their product back ...
Jan 22, 2024 by Fathima fidha
Received totally wrong and used product (Meesho) Closed
.H(G .@*K * *G *H!* *M!* ?/> %> ?*@ @.$ *** %@, .AG *M> *>*M** ** (**@ K .?*>, , .H(G *G K*> $K .H(G &G> ? K $M*>& .AG &?/> /> ** *B*@ $** *G *$ %> * *M$G.>* ?/> /> $M*>& %>, ( ? ** K .H(G *M!* ?/> %>, **?...
Jan 21, 2024 by Bhumika Shivhare
DRY CLEANING DAMAGE OF ARTICLE (Tumbledry Solutions Pvt Ltd) Closed
Recently i visited first time tumble dry in udaipur rajasthan on trust basis as the company is renowned and i would like to say that they did FRAUD with me a big fraud loss of ***** During a routine dry cleaning of my *-piece suit, my shirt was...
Jan 18, 2024 by Samarth Goyal
Dream 11 points has been not updated correctly (Dream11 Fantasy Private Limited) Closed
One of the player point has been not updated correctly and also declared my opponent player as winner. Also I have raised request but no proper response. ...
Jan 18, 2024 by Palanimurugan S
Fake Promises Need Refund (Next Innovate Techno Solutions) Closed
I am writing to bring to your attention a matter of dispute with Next Innovate Techno Solutions regarding the refund of money paid for a placement process. My associate, Srujana Kollu, and I engaged in the placement services offered by this ...
Jan 17, 2024 by Adiseshu Moka
Goggle Received Broken (Titan Eye Plus) Closed
I Received courier on **/**/**** for Goggle. After opening I found goggle was broken at one of the Nose Guard was broken. I immediately e-mail the incident by email to titan Eye plus on **/**/****. I also talked to customer care and they told t...
Jan 17, 2024 by Gaurav Sonar
Service by Reliance Digital (Relaince digital Reliance ResQ) Closed
No service made since * days and more they are stating ETA without even looking at the product. ...
Jan 16, 2024 by Santosh
Refund issue (Decathlon India private limited ) Closed
I returned a product on January *rd, **** and opted for a voucher refund, which the website said would be immediate. I received the voucher on January *th. When I tried to use the voucher at a store, the employee said the voucher details were i...
Jan 11, 2024 by Sundramurthi R Devendra
Typing job regarding (Drashti Publishers and printers ) Closed
the company commited to give job and take moneys for registration and i also done job for but they are not giving me my payout ...
Jan 11, 2024 by Tanushree Darbeshwar
My Developer account got banned (Google play ) Closed
I have made an open-source privacy-centric expense tracker application, which I have given for review in the Play Store for closed testing. They have an issue that one screen they are unable to access, so they rejected the application I have gi...
Jan 10, 2024 by Indranil Bhuin
Motor is not working (hero optima) Closed
Motor is not working under warranty period Its been * months since I claimed warranty in service centre they have taken the motor but they are not replacing it.I have tried to contact them so many times in this three months but they are just mi...
Jan 08, 2024 by Ram Nagina Dubey
Package not deliveried (Amazon) Closed
I Ordered NCERT Biology Textbook For Class - ** Latest Edition as per NCERT/CBSE from a shopping site known as Amazon . As Told by the amazon delivery of the product was to be done by *th JAN-****. As I can track my product it was at Kolkata...
Jan 07, 2024 by Rushikesh Nandkumar Jakapure
Swiggy instamart not refunding for rotten items (Swiggy) Closed
Hello, I have ordered today Order:#*************** from Swiggy instamart. They have delivered rotten oranges as seen in the pic. I reported issue to Swiggy with video proof in app requesting refund value of item: Rs **. App didnt issue refun...
Jan 07, 2024 by Shalini K
Order Cancelled By Not received Complaint (PUMA) Closed
Due to pumas website issue I placed two order at **dec then next day I recieved a email that both orders are placed. But after mailing them my order number - ********* was cancelled and I was assured that Refund will be processed within **-** d...
Jan 06, 2024 by Abbas Ali
Credit note not activated in my coupon (Street Style Store) Closed
so I have ordered boots =b few month ago when I received it , it was too small so I returned it & they said will not refund the money & they also told that they will activated credit note in my coupon but still its not done ...
Jan 02, 2024 by Esha
Royal moonlight Resort membership fraud (Royal moonlight resort goa ) Closed
We were forced to bought a resort membership by fooling is with false commitment, they told us we will get all these details over mail after a week. Many points which were committed to us by your sales executives "Manohar & Sandhya" in Goa o...
Dec 30, 2023 by sumit mittal
Refund not credited (Shopper's Stop Services (INDIA) Limited) Closed
I hd ordered a dress from the shoppers stop online app for Rs ****, returned the dress without opening the package and waiting for the refund since then. they are saying that the product is damaged I told them that I didn't open the product how...
Dec 23, 2023 by parveen kumar
"I was unable to get in touch with anyone in Byjus nor with my counselor regarding my problem for 3 months. But Voxya team helped me solve my issue very soon. Thank you!"
Mamta D
Complaint filed against: Byju's