File a complaint against Bank services

Banking Complaints

A bank refers to a financial instituition that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash. As per the RBI website, there are a total number of 19 nationalized banks in India. These include Allahabad Bank, Bank of Baroda, Union Bank, Uco Bank etc. According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaint in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc. So what can be done to these reported complaints against bank? First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :

State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555

So apart from calling at these customer care numbers what else can be done? First things first the customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. Moreover some banks have an option of filing a complaint at their website also. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior offical appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there a total number of 15 Bank Ombudsman whose number can be found on the official RBI website. The consumer has to file a complaint at the ombudsman under whose juridiction the bank branch is location. All the consumer has to do is write in down on paper, or send complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.

Most Common Issue Reported for Banking Complaints

Fraudulent transaction

Beneficiary not credited

No Cashback

Bad customer support

Unauthorized Wallet transaction

Amount deducted but transaction failed

Need closing balance reflect in transaction history against every transaction (Airtel Payments Bank) ^Open

As a customer I am using an e-wallet, I need to know what is my closing balance against every transaction I make in Airtel Payments wallet whether that is a credit or debit. As of now, this is not enabled in Airtel app but this is a must optio...

Apr 19, 2019 by Prabhu Shankar Babu

I didn't get my refund (PayTM) ^Open

I have added a ***** Rs to my paytm wallet. And after some time I return it to my bank account. But on my bank account, I did not get my money credited. Please help me out....

Apr 18, 2019 by Karan makwana

Maturity amount not paid (Sahara Credit Cooperative Society Ltd) ^Open

Meri Sahara India credit cooperative society limited me * fd hai jinki maturity abhi tak nahi hui hai. Total maturity amount on maturity date- ***** on **/**/****. Chaar mahine ho gaye lekin abhi tk koi karwai v nhi hui hai. Kripa karke mere sa...

Apr 17, 2019 by Chun chun rani

Maturity amount not paid (Humara India credit cooperative society limited) ^Open

I had deposited a sum of rupees in Humara India credit cooperative society limited from the Dumra branch in the scheme F** GOLDEN VM for a period if ** months. Total maturity amount is Rs *****. The maturity date was **/**/**** but still, after...

Apr 17, 2019 by Abhishek kumar

Amount got debited from my bank account (Axis Bank) ^Open

My account got debited with Rs. ***+**as the consolidated charges. I asked the manager why my account got debited as I have done all my transactions properly. When I went to the bank then they also not properly answered. I send mail to axis cus...

Apr 17, 2019 by VIGNESH K

Regarding online loan amount (Satya Sai finances) ^Open

Mere Ko Satya Sai finance company se online loan ke liye call aaya or bola me bank manager bol raha hu. Uska number ********** hai. Uske baad mere documents Whatsup kara liye. Uske * day baad call aaya ki company ne apka loan amounts accep...

Apr 16, 2019 by Dharmendra singh

Extra amount deducted (Canara Bank) ^Open

Canara Bank Bakhtiyarpur branch ke dwara saving account band karane ke awaj mein extra paisa katne ke sambandh mein Bank ke dwara mujhe koi bhi suchna nahin di tayi thi. Uske bawjud bhi khata band karne ke baad mein extra paisa kata Gaya....

Apr 16, 2019 by Durga kumar

Amount got debited (PayTM) ^Open

On **th April ****, I have done a transaction using my Paytm Payments bank card of amount ₹ *,***/-. Amount got debited from my account but here ATM has declined my money. I didn't receive the physical cash. Immediately I have raised a ticket...

Apr 16, 2019 by V Srikanth

Worst service given (Phonepe) ^Open

When I'm buying gold it shows me that you can sell your gold after ** hours. After ** hours I try to sell the gold at a very nice price. But it shows me ' due to internal security reasons your transaction is declined'. When I talk with customer...

Apr 16, 2019 by Sanjay yadav

Refund not received (Apcfss) ^Open

When I applied for revaluation the transaction got aborted and my money gets deducted. When I contacted the customer care mobile number they are not lifting. I need the money back. I need to reapply. I need to reapply the last date is appearing...

Apr 15, 2019 by Madhu

Refund credited back to customer (Paytm Business) ^Open

We have received the sum of Rs.*** on *st April **** at *:** by using the QR code from our customers at our shop. We got a message from paytm that money received Rs.*** but we actually found that our bank had not received the money yet. So I ca...

Apr 15, 2019 by Jiblal somar saw

Regarding bank loan (Hdfc Bank) ^Open

They promised a different interest rate and now I have received another. Also, I asked for a parallel loan and they have delivered a top up. I have had great emotional and mental anxiety issues while this was happening. ...

Apr 15, 2019 by RishitaRaghuram

Amount not credited (Phonepe) ^Open

Am amount transferred ***** from yes bank to canara bank account through PhonePe app on **/**/****. But amount didn't credited to receiver bank and in debited account amount also deducted. Ofter that I raised complaint like despute form. Ofte...

Apr 15, 2019 by Manjunath A P

ATM failed transaction (State Bank of India ) ^Open

I have a salary account ( Customer id: ********) in HDFC Bank, Vijaynagar Branch, Mysore. I am working in Raghupati Singhania Cetre of Exellence. I had withdrawn Rs *****/- on **.**.**** ( approx *.** pm), but the transaction was failed due to ...

Apr 15, 2019 by Arnab Dutta

Coupon code provided for deal is invalid (PayTM) ^Open

I have purchased a deal worth Rs **** on Paytm app and the coupon code which they have provided is invalid. Kindly provide me with a valid coupon code or help me to get the refund my **** Rs....

Apr 14, 2019 by Anisha khatri

Refund not received (Sbi Bank) ^Open

I have placed * same orders of Rs **** from Flipkart on *th April and paid through my SBI debit card. Then I have cancelled the order so that I should get the * refunds of **** Rs. As the seller has refunded me already on the same date and it s...

Apr 13, 2019 by Sarita pani

Problem while removing my mortgage paper (Hdfc Bank) ^Open

A/c No: ************** (Jabbar Trading Company) **************(Bharat Oil Mill) I am having the credit facility at Hdfc bank in the name of Jabbar Trading Company and Bharat Oil Mill for Rs ** lac in both firm total *.**Cr. I am getting prob...

Apr 13, 2019 by Aslam Chini

Payment got failed (Airtel Payment Bank) ^Open

I filled my electric bill through airtel payment but it failed and my payment is not refunded to me. Detail of the message that was received from the bank of debit balance is below. " ALERT: You've spent Rs.****.** on DEBIT/ATM Card xx**** a...

Apr 12, 2019 by Gurtej singh

Failed transaction balance not refunded (Phonepe And Sbi Bank) ^Open

I would like to inform you that I have sent the money of Rs ***** to Bharat pay but the transaction was not successful. The payment id is P********************** and the UTR no are ************ and Ref No. Transfer to *************. This transa...

Apr 11, 2019 by Ravi kumar

Cash debited but not transferred (Bank of India) ^Open

This to inform you that I have transferred Rs. **** from my mobile app account to another party account but unfortunately, cash is debited from my account and the second party is unable to receive the amount. So help me to get my money back as ...

Apr 10, 2019 by Jitesh kumar thirani