File a complaint against Bank services

Banking Complaints

A bank refers to a financial institution that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash.

The Indian Banking sector is ranked 6th across the globe. With many private sector and public sector banks thriving in India, the banking industry is congruously capitalised and well-regulated by the Reserve Bank of India. The stats on market, credit and liquidity bespeak the handy preparedness to sustain any global crisis.

India is presently home to 34 banks out of which 22 are private sector banks, and 12 are public-owned banks. Multiple other Foreign Private Sector Banks are operating as part of the Indian banking sector as well. Let us take a look at the Top 5 Famous Banks in India.

Famous Banks in India

1. State Bank of India: SBI is the oldest and also the largest bank functioning in India and has been a Fortune 500 company for 14 long years. Post-Independence, the State Bank of India got enacted on 1st July 1955. It has its headquarters located in Mumbai, the financial capital of the country.

The bank has 57 Zonal centres and 14 Local centres with 85,356 branches and 59,291 ATMs pan India. SBI has a market cap of INR 2,93,218.11 crores with a market share of 23% with its presence in 36+ countries. It has been recognised as the Best Transaction Bank & Best Payment Bank in India.

Total Assets – INR 30 lakh crores
Revenue – INR 3.68 lakh crores
Number of employees – 2,64,041

2. HDFC Bank: The bank is well known for receiving first 'in principle' consent from the Reserve Bank of India (RBI) which authorised it to set up a bank in the private sector. It was founded in August 1994 given the liberalisation that took place in the Indian Banking Industry.

The bank started its operations as a Commercial Bank from January 1995. With its headquarters in Mumbai, The Housing Development Finance Corporation Limited (HDFC) functions across 2,768 towns and cities with 5,314 branches and 13,610 ATMs in India. It has a market cap of Rs.6,25,666 crores as of 2019.

Total Assets – INR 11.89 lakh crores
Revenue – INR 1.17 lakh crores
Number of employees – 98,061

3. ICICI (Industrial Credit and Investment Corporation of India) Bank Private Limited: It occupies the second place when it comes to volume of assets operated by the bank. The bank is the second largest in terms of market cap and total assets, making it the leading private sector bank in India.

ICICI was formed in 1994 with the principal aim to offer medium-term and long-term project funding to Indian businesses. The bank has its headquarters in Mumbai with its registered office in Vadodara, Gujarat. It currently has its footprint across India with 5,275 branches and 15,589 ATMs along with its presence in 16 countries outside India.

Total Assets – Rs. 13.77 trillion
Revenue – INR 1.49 lakh crores
Total employees – 82,724

4. Punjab National Bank: The Punjab National Bank, PNB is the third-largest bank functioning in India. The bank serves more than 80 million customers with 7000 branches and 10,681 ATMs, expanding its footprint to 764 cities. It currently operates from its head office located in New Delhi.

Founded in 1894 from Lahore, the bank has served eminent freedom fighters of India. It later got nationalised in July 1969. As one of the oldest banks in the country, it has a market cap of Rs. 37,411 crores as in 2019. PNB recently bagged the prestigious IBA Banking Technology Awards.

Total Assets – INR 6 lakh crores
Revenue – INR 80,512 crores
Total employees – 70,801

5. Bank of Baroda: Bank of Baroda has now become the third-largest lender of the country after it merged with Vijaya Bank and Dena Bank into a single entity. It carries a pride of 127 million customers across 21 countries and growing bigger and better day by day.

The bank operates from its main office in Vadodara and has 9,500 branches and 13,400 ATMs across India. Founded in July 1908, it has a market cap of more than 35,000 crores currently.

Total Assets – INR 11.5 trillion
Revenue – INR 91,000 crores
Total employees – 48,807

Top Banking Complaints in India

According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaints in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc.

Almost 30% to 37% of bank complaints occur due to the bank's failure to fulfill commitments and lack of fair practices. Banks reporting fraud or complaints have been on the rise more than ever before. What's more disturbing is the account holders face never-ending issues even after being connected with the banks for a long time.

Around half a million people have reported filing complaints in the last five years. From high interests to willful delay in processing payments (leading to penalties), and lack of fair practices to denial of closing accounts, banking customers are having a tough time continuing with the financial hassle.

The numbers of banking complaints see a double-digit rise in the past few years. The financial period of 2018-19 witnessed a surge of 20% in the complaints against banks. Non-adherence to fair practices saw the most number of complaints followed by issues related to pension, levy of charges, and debit and credit card issues.

1. Hidden fees
Customers feel cheated about the excessive fees and hidden charges by the banks. Most often, customers are not aware how they can choose to stay out of overdraft protection. Unexpected charges by bank remains a major issues for consumers from Bangalore, Pune, Mumbai to Patna. Reaching out to their bank is always a good idea to have a clear picture of fees and extra charges.

2. Bad customer support
This is something which every customer is concerned about. Even if the customers manage to reach out to the customer service, they don't see any credible solution. It gets quite worse when the bank employees are unable to resolve your issue. Being heckled from person to person, and being asked to wait at every desk test the best of temper.

The only solution you have is to stay calm and wait for the response from the bank to get the issue resolved.

3.Beneficiary does not get the money
This is one of the most common issues faced by banking customers in all the major cities in India like Mumbai, Bangalore, Pune, New Delhi and Kolkata. The amount gets deducted from their account, and it is shown that the transaction is successful, but it doesn’t get credited into the beneficiary’s account. EMI payers mainly lodged such complaints that the EMI would get deducted from their account but would not be credited to the beneficiary.

4. Fraudulent transaction
According to the Economic Times, there is a rise of 74% in banking frauds. Digital transactions via net banking and UPI are preferred over cash for a contactless mode of payment. But with an increase in online payments, there has been a rise in fraud cases.

Many customers complain that the money from their account has been deducted for things they have not purchased. Banks take a lot of time in addressing such complaints, and usually, customers get frustrated with the process.

5. Transaction failure
Transaction failures are very frustrating and embarrassing. When consumers are out, and they haven’t carried the cash, they will pay via net banking or UPI or ATM, but sometimes bank servers would go down suddenly, and the transaction would fail, or in some cases, the amount would get deducted, and the transaction would fail which can be misleading for both payer and recipient.

How to resolve Banking complaints?

1. First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :

State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555

2. Apart from calling customer care numbers, a customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. However, you should try submitting your complaint to the bank in writing, to keep a record of your complaint. Also, some banks have an option of filing a complaint at their website also.

3. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior official appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there are a total number of 15 Bank Ombudsman whose number can be found on the official RBI website.

The consumer has to file a complaint at the ombudsman under whose jurisdiction the bank branch is located. All the consumer has to do is write it down on paper, or send a complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.

4. Send Legal Notice:
A Consumer can send legal notices to the Bank in case it is unable to resolve his complaint. It is one of the efficient ways to handle consumer complaints legally. Check below to know how to send a legal notice to a Bank?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the Bank by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.

If your Bank is not responding to your complaint even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case against the Bank in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

There are strong chances of nothing being done against your complaint if you're not serious about it. So, if you are still left stranded with nowhere else to go then you can always file a consumer complaint at Voxya. We at Voxya, generally receive around thousands of Banking complaints in a month.

So how do we actually resolve these Banking complaints? We start a social media campaign and then send an email to the Banks to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned Bank.

Most Common Issue Reported for Banking Complaints

Fraudulent transaction

Beneficiary not credited

No Cashback

Bad customer support

Unauthorized Wallet transaction

Amount deducted but transaction failed

Net banking fraud (Sbi Bank) ^Open

My joint account with my husband, ( an ex army officer) is his pension account from which no shopping on net banking has ever been done in the past ** years. There is no credit card with the account . This fraud happened within * hours and con...

Feb 15, 2022 by Aradhana rana

Money not received after maturity (Sahara credit coop society ltd ) ^Open

My total investment is rs.******/- in Sahara credit cooperative society limited. It's maturity period is over * yrs....

Feb 13, 2022 by Gopal Ji Gupta

Misbehave from HOME CREDIT LEGAL TEAM (Home Credit India Finance Pvt Ltd Consumer Durable ) ^Open

Dear Team, This is to inform you that now I will not pay a single amount till your Legal Team Department Executive MR. Dharmendra Singh Bais will apologise to me as he was using very bad language and misbehave with me and now I am going to fil...

Feb 10, 2022 by Harsh Maheta

Unfair Trading (Byjus Company ) ^Open

I took Byjus learning programme for my two children on ** March-****.First I ordered for loan on my wife's account, but it was denied. Then after I order on my account, it is accepted with Ref.ID.**************. The order was delivered and cou...

Feb 09, 2022 by Srinivas Poka

Fraud Transaction (Kotak Mahindra Bank Credit card ) ^Open

On Monday **nd November **** early morning at *:** AM IST received a call from Kotak Bank official checking whether I have made any payment to anyone internationally, I was shooked and traumatized as I haven't made any transaction to anyone and...

Feb 08, 2022 by Naseeb Kaur

Bajaj executive cheated me and took 599 rupees (Bajaj finserv and rbl bank) ^Open

Bajaj executive came to my home for proof verification and he explained one plan that limit extend to ****** and you will get ** days interest free loan if I pay *** rupees. I have paid the amount to executive. After receiving the credit card k...

Feb 07, 2022 by Vinoth kumar G

Money taken in the pretext of approval of loan (Bajaj finance kolkata) ^Open

The loan was for Rs *****. I was asked to pay a processing free as Rs ****. I paid it and they started asking for insurance charge as Rs **** & later GST charge as Rs ****. Since I dis not have the final amount, the employed told he will pay an...

Feb 05, 2022 by Lakshmi Ramaswy

Maturity amount not paid (Sahara India jaina more) ^Open

.>((@/ *-KM$> *?->, *?*/ : (A*M( **?$ -M/>*G&( (*@!@+) ** *??$ $? **G&(*@* *M**# K $$M>* *M>( .G *G$G *A M$ $? **G&(*@* *M**# ** /%>*@M* *(G *M$* *G *B*M# >*M**> *A(?*M?$ **>(G @ &?*> .G .*$M**B*M# -B.?> &> *...

Feb 04, 2022 by ASHISH KUMAR SHARMA

Extra amount debuted in my emi (Mobikiwk) ^Open

Hello I had taken a boost loan from mobikiwik and my monthly emi was **** from the past * months they have charged ***** from my account and today February *rd they charged another **** which is not added towards emi raised multiple cases with ...

Feb 03, 2022 by Ritesh V

DIS slip rejection (Upstox india) ^Open

I want to transfer my mutual funds from upstox account to my other demat account which is held with angel broking. In order to do so, I am required to send a duly filled and signed DIS slip to Upstox. Although to receive a dis slip, one needs t...

Feb 02, 2022 by harsh shukla

NON REFUND OF FIXED DEPOSIT (Adarsh Credit Co-operative Society ) ^Open

Hello everyone..me and my wife aredifferently abled couple..as we both are deaf and dumb. I with an advice of a friend invested as Fixed Deposit Rupees *.* lakh in adarsh cooperative society branch Varanasi, UP its central office in sirohi, ra...

Feb 02, 2022 by Aftab Alam

Redemption of ADVANCE FOR Q SHOP GOODS EXIST PLAN H Bond (Sahara Q shop Unique Product Range Limited) ^Open

Dear Sir/Madam, I am Pradosh s/o purushothaman I have purchase a Policy ADAVANCE FOR QSHOP GOODS (EXIST) Limited Plan in **** from SAHARA Authorised centre KORBA SECTOR **** and I had been completed its maturity amount period of * year Th...

Feb 01, 2022 by P Pradosh

Fraud online transaction (NOBROKER RENTPAYMENTS) ^Open

A lady called and said she is from ICICI bank and she will convert the rewards points into cashback and took my creditcard details like number, expiry date and otp. She debited the amount. That amount is credited to NOBROKER RENTPAYMENTS. Its ...

Feb 01, 2022 by Sivavaraprasad Gampala

Fraudulent transactions on my bank account (Bank of India) ^Open

I am filing this complaint on behalf of my father - Mr Manchu Mandal. He has a joint savings account with my mother - Anuradha Mandal - in Bank of India (New Delhi - Malai Mandir Branch, R K Puram). There has been multiple fraudulent transacti...

Jan 29, 2022 by Manchu Mandal

Bank account debated money not coming in app (Coin dcx ) ^Open

They have deducted my account of the mentioned amount and not reflected in my account , even after multiple contacts there is no response from anyone My bank account got deducted!...

Jan 28, 2022 by Siddhant gopalani

Wrong last working day mentioned in relieving letter by Employer (Au Finance bank) ^Open

Dear team I resigned on *th July and my notice period was * months, I served till **th September and as per * months notice period my last working day was *nd October.... But since I had to join other organization on **th September I sent mul...

Jan 25, 2022 by Dipen Menariya

Money deducted by bank more than EMI (Hdfc Bank) ^Open

I have taken products in Myntra through HDFC debit card EMI later I have cancelled one product and that product amount was adjusted in EMI and I received statement also but bank has deducted * times than the actual EMI for * months. I have don...

Jan 24, 2022 by Prudhvi Krishna Koneru

TOOK EXCESS MONEY AT TIME OF HOME LOAN CLOSING (HDFC Ltd) ^Open

I took a home loan of Rs *******/- from HDFC Home loan Ropar Branch on **-**-**** and full amount with interest was paid in ** months on **-**-****. Bank official said that an insurance premium of Rs ***** has to be paid by me to the bank for w...

Jan 23, 2022 by Rajesh Kumar

Layla Textile And Traders Ltd (Layla Textile And Traders Ltd ) ^Open

I HAD INVESTED AROUND RS *,**,*** IN Layla Textile And Traders LtdON ** APRIL **** BY BUYING **** SHARES OF THE SAID COMPANY FROM MY ICICI DEMAT ACCOUNT ,ITS OPERATOR STOCK I HAD LOST THE WHOLE MONEY IN ONE DAY.VOXYA PLEASE RECOVER MY MONEY AL...

Jan 23, 2022 by SURENDRA KUMAR REDDY PADALA

Loan Recovery (Mpocket App) ^Open

Hey Team i have take loan from this app last **k amount. And not able to pay there due.. that time i ask them to settle my loan that time I'm ready to pay **k amount but they ask to pay **k now they are asking **k amount also called my family a...

Jan 22, 2022 by Rajan Kumar

Hacked money from my bank account (State Bank of India ) ^Closed

A person kept me calling from the No. +************ and send some message. I was about to open it. Suddenly the message came to my account that amount of Rs *****/ from my account has been debited and credited into the account of SBI account ho...

Apr 23, 2019 by Manzoor Ahmad

Bank manager misbehaved and refused to deposit the cash in the account (Hdfc Bank Ltd ) ^Closed

I textile traders having preferred account no ************** in HDFC bank. I have visited Nikas Choraha branch on **-*-** to deposit cash and bank manager Mr Yogesh Pathak refused to deposit the cash in my account and spoken very bad words with...

Apr 23, 2019 by MOHAMMED HUSAIN

Loan not given (HDFC Ltd) ^Closed

They had taken **** INR on the surety of approving my case. I request RBI to help me out this I'll practice to harras the customer by HDFC. I understand that its a minimum processing fee. But it's viable to take this fee when the loan has been ...

Apr 23, 2019 by Gauravjit Singh

Balance got deducted (Paytm Business) ^Closed

Paytm se mera chalan our recharge nahi hua or balance cut ho gaya. Please help me....

Apr 21, 2019 by Prashant sudhakar songire

Bus ticket not refunded (PayTM) ^Closed

I had booked a bus ticket on Booking Id - **********. But the bus did not arrive and halt at pick up point. I had waited for more than * hour at the bus stop. The phone numbers provided by Paytm was also wrong. Then I contacted travel agents by...

Apr 21, 2019 by Atul Kanswal

Refund of failed ticket transaction not given (I.r.c.t.c And Phonepe) ^Closed

On **/*/** I had paid Rs. ****.** towards Railway tickets from Visakhapatnam to Gudur by Axis Bank debit card through Phone Pe to I.R.C.T.C transaction No. is P********************** and PhonePe order id no. is***************. But the ticket...

Apr 21, 2019 by NAMA VENKATA BALASUBRAHMANYAM

Cash back not credited (PayTM) ^Closed

I purchased a big bazaar voucher from Paytm. But cashback of ** per cent not given. ...

Apr 20, 2019 by Paarth Rao

Ticket cancelled amount not credited to my account (PayTM) ^Closed

I booked the train tickets from paytm app. *) Hyderabad to Varanasi Rs. ****/- after cancellation ****/-was credited. *) Varanasi to Hyderabad Rs. ****/- this one was also cancelled. After deduction Rs. ****/- credited. Both the tickets were ...

Apr 19, 2019 by Koya veerababu

No response by the company (Phone Pe Indias Payment App) ^Closed

I have transacted at Apollo Pharmacy Store on **/**/** of Rs ***.* using my registered mobile number. Storekeeper denied successful transaction at his end but money got deducted from my account. I have called customer care so many times but the...

Apr 19, 2019 by Sonu agarwal

Cheque not cleared (Post Office Gaziabad) ^Closed

I have a KVP in the post office after mature on **.**.****. The post office issued a cheque of Rs. ***** vide cheque no. ****** on date **.**.****. But the cheque not get cleared. I also went to the post office. The post office sends me to SBI...

Apr 18, 2019 by DEEPAK GARH

Amount debited from the account (Airtel bank) ^Closed

I have an account with the bank. On date *rd April **** approx *:** evening I was adding money with my SBI debit card ending with ****. The money was deducted from my SBI debit but not credited to my account. I contacted airtel customer care an...

Apr 17, 2019 by SURENDRA RAUT

Amount not refunded and not able to resolve the query (PayTM) ^Closed

I ordered the electric kettle from paytm and received damaged kettle. I applied for return and informed the same on customer care number. But without any pickup, they cancelled my request and when I called them they asked me to keep patience. T...

Apr 17, 2019 by Bhawana

Not closing the saving account (Hdfc Bank) ^Closed

I opened a salary account and settled its credit card with the amount to be paid with a request for closing the account. The account number is **************. When I joined a new company they said that a new account will be opened in HDFC only ...

Apr 17, 2019 by Rajeev Kumar Ranjan

Fraud done with me (Bank Mitra Foundation) ^Closed

Sbi bank Csp provide karne wali company ke naam par ***** Rs liya. Aur csp provide nahi kiya. Aur paisa mang rahaa hai. Please help me. ...

Apr 16, 2019 by Sushil Kumar Yadav

Recharge money not refunded (Airtell and ICICI) ^Closed

I had done recharge for *** for my Airtel prepaid mobile no. on *th March ****. Money has been deducted from my account on that day but recharge has not been done on respective mobile no. I have taken follow up with my bank (ICICI Bank) and Ai...

Apr 16, 2019 by Pratibha Wadkar

Account suddenly removed from database (PayTM) ^Closed

Since * days I have forwarded my complaint to paytm nobody is responding. My paytm account is suddenly not accessible. I had added money in my paytm wallet and after half an hour I was trying to update my display name. Suddenly, account got log...

Apr 15, 2019 by Bhaumik Ujwalkumar Desai

Amount not credited (Phonepe) ^Closed

I transferred Rs **** from Canara Bank to Karnataka Vikas Grameen bank through phonepe. The amount debited from Canara bank but amount not credited to KVGB. I waited * working days but no repose from phonepe. I am unsatisfied with phonepe servi...

Apr 14, 2019 by Ambrish

Account not closed since 5 months (State Bank Of India ) ^Closed

Myself trader from Sedam had applied for account closing due to my father's death. I submitted an application on Dec **th ****. Till date, it's not closed. Bank people are neglecting like anything. *.** lakhs balance is there in its current acc...

Apr 12, 2019 by Siddharth Mannally

Amount not refunded (Sbi And Phonepe) ^Closed

I have transferred Rs ****/- on dated **/**/**** to my wife account through Phonepe Apps (UPI). The transaction was failed but the amount is debited from my account. I am talking to Phonepe Apps and SBI customer care but not the good answer of...

Apr 11, 2019 by Sapan Joyoti Roy