File a complaint against Bank services

Banking Complaints

A bank refers to a financial instituition that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash. As per the RBI website, there are a total number of 19 nationalized banks in India. These include Allahabad Bank, Bank of Baroda, Union Bank, Uco Bank etc. According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaint in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc. So what can be done to these reported complaints against bank? First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :

State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555

So apart from calling at these customer care numbers what else can be done? First things first the customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. Moreover some banks have an option of filing a complaint at their website also. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior offical appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there a total number of 15 Bank Ombudsman whose number can be found on the official RBI website. The consumer has to file a complaint at the ombudsman under whose juridiction the bank branch is location. All the consumer has to do is write in down on paper, or send complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.

Most Common Issue Reported for Banking Complaints

Fraudulent transaction

Beneficiary not credited

No Cashback

Bad customer support

Unauthorized Wallet transaction

Amount deducted but transaction failed

Regarding investment claim (Sahara India credit cooperative society) ^Open

Dear concern, This is to inform you that * years ago I invested in Sahara India credit cooperative society Pali-****** branch with hard earned money But from last two years I approached to Sahara office for my claim Unfortunately Manager name...

Sep 18, 2020 by Manish Kandara

Recharge is not done and my is not refunded which is Diducted from my account (Google Pay and BSNL) ^Open

I have recharged on ** August **** of *** and recharge is done by google pay and my money is diducted from my account i complainted * times till now i have no resolution and one transaction which is done my friend of *** rupees is not showing ...

Sep 18, 2020 by Simranjeet Singh

Online fraud (Sbi Cards & Payments Service Private Limited) ^Open

Dear sir, i am using sbi credit card. in the month of april **, my mobile was hacked by calling paytm kyc and purchased rs***** and same day i was blocked the card and informed to sbi to stop the transaction and filed FIR in cyberabad poolice...

Sep 18, 2020 by p shiva kumar

Harrassment and violation of moratorium act (Kotak Mahindra Prime Limited) ^Open

I am eligible for moratorium as I was not defaulted any car loan emi on or before March ****.. Now they are harrassing me by legal letters sending executive without intimation to home by violating covid protocols . Exorbitant emi bounce cha...

Sep 18, 2020 by balaraman c

Levying heavy interest without prior intimation (Home Credit India) ^Open

I had purchased personal loan from home credit India i n Oct **** for ****** @**% interest/pa for ** months term at emi Rs ****/pm. I paid emis till march on time and opted moratorium for * months (April** to Aug**, ******=*****). Now as per th...

Sep 18, 2020 by Remya KR

Collecting extra amount (BajajFinserv) ^Open

The company disbursed an amount of ***** after down payments. And collected ***** and asking me to pay another ****. I have requested them to send transaction details of the amount that they have disbursed and they are not responding properly...

Sep 15, 2020 by G.V.Nageswara Rao

Recovery of unauthorised electronic banking transactions occurred on by approaching District Consum (State Bank of India ) ^Open

Explained in a separate sheet No. I ...

Sep 14, 2020 by NIRMALA MOHANAN

Extra amount debited from account (Loan singh) ^Open

I have taken a loan from LoanSingh. But they have created a loan account in a FederalBank. Past few months amount debited * times. I have lost a total amount of ***** rupees....

Sep 14, 2020 by Rupesh Reddy

Personal loan (Yes bazar finance limited ) ^Open

They called me this number ********** & **********...& One lady speaking she's name savita prabhatham she asked me you applied loan in yes bazar finance limited if u want to apply pay processing fees **** and send documents in whatsapp...ok se...

Sep 14, 2020 by Vinothkumar

Shivsharan Bati and Abbas M Lalji has taken rs from me and did not deliver the laptop (Phone house Co they operate) ^Open

Shivsharan Bati and Abbas M Lalji has taken rs.***** from me and did not deliver the laptop. And now he has blocked Mr on mobile and whatsapp also on instagram https://www.instagram.com/phone_house****?r=nametag...

Sep 13, 2020 by Pawan Karwade

Credit Card Incorrect Bill Generated (HDFC Credit cards) ^Open

*. I have HDFC Regalia Credit Card, "XXXX XXXX XXXX ****" I had done transactions for advance hotel reservations for a wedding which is in December ****. Details: Transaction Date May **, **** Transaction Amount *,**,*** (Six lacs for...

Sep 12, 2020 by Ankush Ombale

Payment not settled (Icici Merchant Services) ^Open

I have a small garment shop. Shop was closed down for nearly * months due to covid lock down. I am not able to pay my rent for few months so i decided to close the shop , so I called in all the stock.lot purchasers who buy the garments stocks ...

Sep 11, 2020 by Jeyakumar

Fraudulent recovery made by Bajaj Housing Finance Ltd against Home Loan (Bajaj Housing Finance Limited) ^Open

ROI has been levied as *.*% instead of *.*% as assured to me. Full EMI has been deducted after partial disbursement of the loan for * months. The same shall not be taken into the consideration by BHFL at the time of foreclosure, the excess r...

Sep 11, 2020 by Laxman Singh Bisht

Bus cancelled by the operator Refund not received (PayTM) ^Open

I booked below travel ticket: Date of booking: **-Aug-**** Order ID: *********** Bus Operator: Baba Travels (Indore) Passenger Name/Age: Anandilal Bagda/** Date of Journey: **-Aug-**** **:** PM The above tick...

Sep 11, 2020 by Praveen Bagda

NON PAYMENT BY SAHARA (Sahara Credit Cooperative Society Limited Zonal Office Kakadeo Kanpur) ^Open

I invested about ** lacs. in Sahara Credit Cooperative Society Ltd. FDs as well as in Sahara Universal Multipurpose Society Ltd. and Sahara Q Shop. My investment became matured from November **** and till date they paid for a single certificat...

Sep 10, 2020 by SHRI KANT SINHA

Airtel Fasttag not received (Airtel Payments Bank) ^Open

Sir, I have purchased Airtel Fast Tag on June **th **** in Airtel Thanks app. I didn't receive my fasttag till date. I have written to Airtel Payments Bank for the issuance of Fast Tag on July **rd ****. I am herewith furnishing the s...

Sep 09, 2020 by Nandula Vamsi Krishna

Charging extra interest (DHFL home loan) ^Open

Dear Team, I want to close my Housing loan thats why submitted request letter for close the loan account alongwith DD on dated **-**-**** of Rs.****** against Os Rs.******/- Already Rs.****/- exceed. As on date, but DHFL charging interest up...

Sep 09, 2020 by Vaibhav Saxena

Bus cancelled by the operator Refund not received (PayTM) ^Open

*. Date of booking: **-**-**** Order ID: *********** Bus Operator: Multani Sona Travels Passenger Name/Age: Anandilal Bagda/** Date of Journey: **-**-**** **:** PM Note: Above ticket was canceled by the bus operator. ...

Sep 09, 2020 by Praveen Bagda

Demanding applying penalties for loan during this lockdown period (Mpokket Loan Application) ^Open

I have been using Mpokket for last *years,i pay my dews on time everytime But due to this covid i cant repay my loan amount of Rs***** on time Mpokket charges me daily penalty of Rs** Central govt is saying loan moratorium is available B...

Sep 08, 2020 by Sai Ram Singh

Wrong charges by HDFC Bank (Hdfc Bank) ^Open

My account clearly states that there's no minimum average balance requirement, but suddenly I got SMSes about my account being debited by *** rupees for last two months each....

Sep 07, 2020 by Neha Priya

Looted Rs 499 plus Rs 452 from me (PayTM) ^Closed

On August **th ****, I tried adding Rs *** to paytm wallet, the transaction failed but my money was not refunded to my bank account. On **th August **** I tried to place a food order in swiggy through paytm and the money got debited but transac...

Aug 24, 2020 by Mohammed Raees

Credit Card Charges paid related (PayTM) ^Closed

महोदय को मैंने अपने Paytm account के द्वारा दिनांक: Jul ** ****, *:** pm को *,*** (Order No is***********/UPI Transaction No ************ ) और दिनांक: ** Jul '** **...

Aug 24, 2020 by AMIT

Pritpal Singh (PB FX 6073) ^Closed

Dear sir . My car loan emi going to axis bank. My axis bank account closed. Then I emi pay cash in your bank. Plz help me...

Aug 24, 2020 by Pritpal Singh

Refund (Sahara Credit Cooperative Society Ltd ) ^Closed

i am not having refund of my money after crossing maturity date, which is **nd July, ****. Still company is not giving money....

Aug 21, 2020 by Mayank Prajapat

COMPANY FOURD (Digital India Payments ) ^Closed

DIGITAL INDIA PAYMENTS LTD KA EK REATELER HUN OR YE COMPANY HAMARA ID BLOCK KAR DIYA HAI OR IS COMPANY KA WALLET MAIN MERA ***** KUCH RUPYA THA OR YE COMPANY ABHI MERA NAHI PHONE PIC KAR RHA HAI NAHI MAIL KA REPLY KAR RHA HAI ...

Aug 21, 2020 by MOHAMMAD MUJAHID

Credit card Undue interest Penalty (State Bank of India ) ^Closed

I sanjay Agarwal having SBI credit card vide account no ******************* have credit card in the year ****-** .. though annual charges is debited in my account & increased my outstanding apprx **** Its very unfortunate that without using ...

Aug 21, 2020 by Sanajy Kr Agarwal

Non payment (Sahara Credit Cooperative Society Ltd branch code1255 guntur 1833 chirala ) ^Closed

I have deposited in this cooperative society * years ago but when i reached my maturity they re-invested my deposits twice without informing , now those deposits completed its maturity date but i'm still struggling to get my money back from co...

Aug 21, 2020 by kurapati Ramesh

Credit Card Unnecessary Charges and Penalty (Axis Bank) ^Closed

I have * credit cards of Axis Bank and I trusted Axis Bank. Due to emergency I have to use credit card and I paid it on time before. Due to lock down I lost my job so didn't able to pay and applied for moratorium. But still they are charging so...

Aug 21, 2020 by Atul Upadhyaya

Froud Loan (Yes bazar finance limited ) ^Closed

Hi, Discussed with Yes Bazar Finance Limited officer and processed for Personal Loan and he asked for documents on whatsapp to process i have given document that he asked and after ** hours he gave me confirmation latter that loan is appro...

Aug 19, 2020 by SURESH RANA

Without receiving SBI credit card they generated statement with late fee payment (Sbi) ^Closed

I have applied SBI credit card and i have not received the card bcoz am out of station currently. Without receiving the card , the annual fee gets generated for my card and they told to pay before Aug*nd but i have not paid the amount . No...

Aug 19, 2020 by Anandhan

Cheating case on Bank (IndusInd Bank) ^Closed

They r asking penalilty amt of lock down periods i am not able to pay the penalilty amt(april)...

Aug 19, 2020 by Mahantesh angadi

Received abusive call from on (Dream Loan ) ^Closed

On **th Aug **** i had received call from ********** he was asking someone else name who might have in my contact i have asked why calling me he started abusing i have call recording i have warned him that i am recording your call but he didn...

Aug 18, 2020 by Jugal Soni

Fastag not delivered (Airtel bank) ^Closed

My complaint I'd ******* and ******* I ordered fastag on *th of July **** from airtel payment bank. Filled a complaint against it on **st of July for not dispatching. And now it's ** th of August contacted a lot of times to customer care still ...

Aug 17, 2020 by Karamvir singh

My account blocked and money stuck in paytm wallet (PayTM) ^Closed

Subject: Unblock my Paytm account Dear Team, Last week my paytm account linked with mobile number was blocked for some suspicious Trasaction. I have raised the request to unblock it on *th August with reference id ********* I was asked to...

Aug 17, 2020 by Rohit Goyal

Refund my money flight tickets (Paytm fraudsters ) ^Closed

I have book * tickets on paytm covid ** purpose cancel automatically this tickets and I have no refund this money so plz action against paytm fraudsters company. ...

Aug 16, 2020 by Ibrahim

Gocash loan app (Gocash) ^Closed

They are cheating people on the name of online loan... They are giving **** for days and collecting around **** for * days period. ...

Aug 16, 2020 by Muppalla Sri harsha

Refund not recieved (Paytm IRCTC) ^Closed

I havent recieved refund yet , we booked train ticket in february ,**** , we cancelled in march due to covid but still havent recieved refund....

Aug 15, 2020 by Parul Vasani

Un wanted expenses deducted by bajaj finance (Bajaj Fin Serv) ^Closed

The bajaj Finance deducted the excess amount of *** on **-**-****. I don't know why this deduction has been made by Bajaj finance. I email bajaj finance but the simply refused even though bank statement provided . Bank statement insisted by ba...

Aug 15, 2020 by Rohit Tukaram lahane

Cancel credit card (Hdfc Bank) ^Closed

I have been charded rs *** amount even after i registered for smartpay. I tried calling HDFC customer service but they don't have any option to talk to customer service agent. I want to cancel the credit card but still not able to find option. ...

Aug 15, 2020 by Ishan

Adarsh credit cooperative society Withdrawn of FD amount (Adarsh Credit Cooperative society) ^Closed

i have two FD in adarsh credit cooperative society, in this one is matured (deposite- ***** and matured amount Rs.******) and second will start in march **** amount of Rs. ******...

Aug 14, 2020 by Ravindra Kumar