File a complaint against Bank services

Banking Complaints

A bank refers to a financial instituition that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash. As per the RBI website, there are a total number of 19 nationalized banks in India. These include Allahabad Bank, Bank of Baroda, Union Bank, Uco Bank etc. According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaint in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc. So what can be done to these reported complaints against bank? First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :

State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555

So apart from calling at these customer care numbers what else can be done? First things first the customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. Moreover some banks have an option of filing a complaint at their website also. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior offical appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there a total number of 15 Bank Ombudsman whose number can be found on the official RBI website. The consumer has to file a complaint at the ombudsman under whose juridiction the bank branch is location. All the consumer has to do is write in down on paper, or send complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.

Most Common Issue Reported for Banking Complaints

Fraudulent transaction

Beneficiary not credited

No Cashback

Bad customer support

Unauthorized Wallet transaction

Amount deducted but transaction failed

Money transfer phonepe (Phonepe state bank of india) ^Open

Sir mere friend ne phonepe se mere mobile number per ***** bheje the mera mobile number ********** jo mere * saal pehle liya tha mere sbi bank account se link tha mere se pehle bhi kisi ne ye number sbi bank account se link kra rakkha tha jab m...

Jul 09, 2020 by Mohd Shadab

NOC NOT PROVICED (IVL Finace Ltd INDIA BULLS DHANI ) ^Open

Respected sir / madam Register Mobile Number : ********** Personal loan no:IPERTRV******** AND Personal loan no : IPERTRV******** REGISTER EMAIL ID- komathikumar*k@gmail.com This is informed that I have paid the full loan also i got t...

Jul 09, 2020 by KOMATHI

Looting customers (Kotak Mahindra Bank) ^Open

After complaining multiple time ,these guys are not resolving my issue.i have cleared all the due but still all the amount which i am transferring is directly going to closing balance.i don't know why these guys are looting the customer like th...

Jul 09, 2020 by Santosh kumar sahu

Wrong debit of money from my account (Axis Bank At Raja Annamalai Road) ^Open

i tried to withdrew an amount of rupees ***** from ATM from my wife's card, but i didn't receive any money, so i waited for few minutes and went home, when i went home and checked my wife's phone i found out the money has been debited.(this ha...

Jul 09, 2020 by P.RAVISHANKAR

Purchasing (Payumoney) ^Open

I have purchase a bracellet from Frontshope and when i paid through paytm it goes through payumoney and payumoney send a order reciept to my gmail.but its upto ** days. I didnt get any track order please help me...

Jul 09, 2020 by Prabhat sharma

Refund my processing fees (Sky blue finance) ^Open

I hv applied ****** loan.. one executive called me and asked me to pay **** first .. I paid initially.. after that she said me that ***** more arount i need to pay after that only my loan will be approved.. but I have contacted them for my loan...

Jul 09, 2020 by Sameer Ranjan Mohanty

Kyc not update (PayTM) ^Open

When adding money from bank account to paytm wallet there is no need of kyc but while sending money from wallet to a friend or bank account ,they are asking to update the kyc....

Jul 09, 2020 by Manisha Pradhan

Unnecessary charges are debited my account (Hdfc) ^Open

i have done transcation yesterday *****rps with upi for that transcation hdfcbank was charged ***rps.i need just that reason...

Jul 09, 2020 by rangu upendra chary

RD settlement (Adarsh Credit Cooperative society) ^Open

My mother deposit ***** rupees in year **** in Adarsh Credit Co-Operative Society for ** months. Now same scheme has been mature, but we didn't get any amount....

Jul 09, 2020 by Babita Jain

Paytm Fraud (PayTM) ^Open

Paytm keeps on board Fraudsters and claims KYC done. When a Paytm customer cheats another by Fraud , Paytm does not act. Paytm needs track its Customer on behalf of complaint by another customer. I got debited Rs **** through paytm by another p...

Jul 09, 2020 by Sudhir Gurtoo

Unauthorised amount charge (Bajaj Finance Company ) ^Open

As i have been using the state bank of india account, with the account num: ***********, Banbahal road North bazar andal. as my account has been debited with ****/- Rs on *st july *******to *th july ****/- Rs.when i asked the reason of the dedu...

Jul 09, 2020 by IMRAN ANSARI

NOT DEPOSITING THE AMOUNT (PASFAR TECHNOLOGIES PRIVA) ^Open

The amount of Rs ***** transferred through Net banking on *th July **** to *************-INB PASFAR Technologies Priva- ***********GAIXXFMB* was not deposited in the beneficiary account. Take necessary action to deposit the same in the benefi...

Jul 09, 2020 by patra saloman raju

Missing deposit (personal) ^Open

The amount of Rs ***** on *th July had transfer to *************-INB- PASFAR Technologies Priva- ***********GAIXXFMB* BUT NOT DEPOSITED IN Y POKERSTARS ACCOUNT. TAKE NECESSARY ACTION TO DEPOSIT THE AFORESAID AMOUNT as early as possible. . ...

Jul 09, 2020 by patra saloman raju

Bank service issue (Union Bank of India) ^Open

Mere account mei * july se **** initiate ho gye h ..but abhi tak mere account mei credit nia hua h... * days ho chuke h. I need it very urgently. Please kuch kariye....

Jul 09, 2020 by Kuldeep Chauhan

Salary Account Negative Balance Charges (Hdfc Bank) ^Open

I had salary account * years back in HDFC bank. Bank convert my salary account into saving account without notification and now showing **** rs. as non maintaince charges. I request you to waive off these charges and close my account....

Jul 08, 2020 by Vernika Gupta

Money not refunded (PayTM) ^Open

I have accidentally added money to paytm.But when i refunded back to bank its shows transaction is success.But money not refunded to bank...

Jul 08, 2020 by Hemanth Reddy

Sir I have not received physical credit card till date but they are charging bill and penal charges (Sbi Cards ) ^Open

Sir neither I got physical card nor electronic card but I am being charged please look into the matter I even don't know the credit card number ...

Jul 08, 2020 by Shahul hameed

Insurance cancellation problame (Bajaj capital and exide) ^Open

Maine insurances liya tha cancellation ke liye diya cancell nahi kiya aaj * mahine se bevakuf bana rahe hai ki paisa aaj ayega kal ayega...

Jul 08, 2020 by Kamlesh kumar

Unutherised transaction (Icici Bank Limited KARNAL ) ^Open

Icici bank deduduct money from my accohnt that imapact on my idfc first bank instollment thats decrease the my civil score . I deposit the amount **** before due date . but bank charged. ** rupees before installment thats why my cheque bounced...

Jul 08, 2020 by Sandeep

Recharge for dth is successful but not recharged (Airtel and phone pe) ^Open

Today morning recharged for airtel dth through phone pe. Recharge is successful but balance is still 0....

Jul 08, 2020 by Nandhini L

Credit card bill (Hdfc) ^Closed

Hello respected maam/sir I am sheraj from chandigarh, i m persuing my nursing from jammu , i am very disapointed i had paid every amount now hdfc bank is making so many penlty how can i give them , they harrasing me , my father ia labour n we ...

Jun 12, 2020 by Sheraj banoo

Money got deducted (MOBIKWIK com) ^Closed

Mobikwik registered number (**********) I have made Rs *** recharge on */*/**** order no MBK*********,Only showing successful but recharge not received,Airtel also said there is no recharge done on given date So I raised complaint but they ar...

Jun 11, 2020 by Pramod patil

PhonePe Transmission Failed Account se RsDebit ho gaya hai Mera Account me Rs4000 wapas nahi aaya (Phonepe Mobile App) ^Closed

Date - **.**.****,Time - *:**AM, Transmission ID-P********************** UTR:************ Ticket - ********...

Jun 09, 2020 by Satish Chandra Sinku

Fraud financial transaction (Paytm through Debit card) ^Closed

The fraud happened on my mother's paytm wallet. Date **/**/**** at **am The fraud mobile number is ********** The fraud happened through paytm while upgrading kyc online stating that if kyc is not done within ** hours then paytm account Wil...

Jun 08, 2020 by Renuka Pillay

Credit card annual charge (Hdfc Bank) ^Closed

Hi I have been charged for annual membership about **k in this pain situation of covid**. At *st I have tried to contact in customer care they said they have raised the reversal but after ** days not money has been credited . I have complained...

Jun 03, 2020 by Swarup Supakar

In lockdown they have debited money in my account (India bulls dhani personal loans) ^Closed

I have mailed to India bulls for not paying emi because of lockdown because salary didn't credit in my account and I have brought from my friend for immediate requirement but my hdfc bank debit whole amount in form ach charges of rs total **** ...

May 31, 2020 by Vishwa pratap singh tomar

Bajaj finance imposing for EMI payment (BajajFinserv) ^Closed

I don’t understand when RBI has circulated guild lines even if you don’t pay EMI’s for next * months it’s okay. Then how come Bajaja finances imposing people to make EMI payment. Also if you make a late payment they’re charging intere...

May 30, 2020 by Rohit Sonawane

Money refund (PayTM) ^Closed

I have booked flight ticket and flight has cancelled and I contact to airlines they said they have refunded money to Paytm and then I contact to Paytm now they are saying that they not received any refund PNR:-BCVSYT Booking id:-***********...

May 13, 2020 by Mitesh

Account blocked without reason (PayTM) ^Closed

With out any reason. PAYTM blocked my account and no response from customer. ...

May 12, 2020 by gopinath

Payment Issue and Incorrect Billing (Axis Bank Credit Card) ^Closed

We have an axis bank credit card using which an transaction was converted to EMI for ** months. We are paying upfront more than the monthly bill of the statement. Even though the credit limit remains the same. Moreover we have not used credit c...

May 09, 2020 by Sreeji KR

Online payment service (paytm manapuram) ^Closed

I try to make payment through paytm upi for an amount of **** on **/**/****.amount is debited from my bank account but not credited to the concerned party. when i contacted the both parties through email but paytm is saying that the transaction...

May 09, 2020 by Viswanath mayaguntla

Fastag tolls fraud transaction (PayTM) ^Closed

Paytm fastag and xxx toll plaza fraud Guys beware of buying Paytm fastag. Since your fastag is linked to your main wallet. this allows your fastag to deduct as money as it want. I am facing a #FastagFraud from Paytm. I have not crossed any ...

May 07, 2020 by Maninder Singh sabharwal

Nobroker Money Back plan fraudsters (Nobroker com) ^Closed

I took a money back plan with nobroker but then I found a tenant by myself.. I have been contacting nobroker since *-* months now they are not providing refund nor the reason for not refunding my money back... How can Nobroker give such a bad...

May 06, 2020 by Pavithra

ICICI EDC Machine Installation Charges Deducted before Installation (Icici Merchant Services) ^Closed

My Name is Pawan Prasad My Account is with you last since since **** my account number is ************ my account is debited without any intimation of amount Rs**** and I have no need of any kind of edc Machine then why my account is debited it...

Apr 29, 2020 by Pawan Prasad

Refund not credited (Phonepe) ^Closed

I booked a bus ticket from Red bus and made payment through phonepe account by my sbi debit card, now the bus ticket got canceled due to corona lockdown so redbus refunded the full amount to phonepe and now phonepe is saying they had credited a...

Apr 19, 2020 by Mayank Gupta

SBI Credit card charges (Sbi Credit Card) ^Closed

I have got the call from SBI team regarding the credit card and confirmed its a life time free credit card which they are offering me. But later when i have got a confirmation call from team they said its chargeable yearly with ***rs. Then i de...

Apr 13, 2020 by Lalitha

Harassing for Emi in the time of lockdown (Onemi Technology solutions pvt ltd) ^Closed

Well ive took a loan basically a revolving credit for ** days period my due date was **th march but due to nationwide lockdown i couldn't pay this emi and i am recieving harrasment calls from the company and they even calling my family members ...

Apr 12, 2020 by Yamin Lamba

Money deducted (Mobikwik) ^Closed

**********.my nme is Govardhan.on April * th ****.i hav done transaction of *** twice.totaly ***.both those transactions wer unsuccessful and mony deducted.its been more than ** hours and I didn't get my money back.rr number/************,******...

Apr 06, 2020 by Govardhan

I had made a payment and all amounts were deducted from my paytm account but don t get any confirmat (Amazon Pay Through Payu Commence ) ^Closed

I had made my payment rs **** to amazon through payU commence from my paytm wallet at approx *:** am on *:*:**** to order a mobile phone. I have all details like (order id:***********,collected from paytm message file,payment id:*********,refe...

Apr 06, 2020 by Amit Kumar laha

I had made a payment respect my orderbut i don t get any message (Amazon pay through payU commence ) ^Closed

I have made a payment in Amazon (if you want I can take my evidence) Through payU commence to order my mobile phone with rs ****.I have referral code and payment I'd.But I don't get any confirmation message respect my order. I am worried. I had...

Apr 05, 2020 by Amit Kumar laha