File a complaint against Bank services

Banking Complaints

A bank refers to a financial instituition that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash. As per the RBI website, there are a total number of 19 nationalized banks in India. These include Allahabad Bank, Bank of Baroda, Union Bank, Uco Bank etc. According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaint in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc. So what can be done to these reported complaints against bank? First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :

State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555

So apart from calling at these customer care numbers what else can be done? First things first the customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. Moreover some banks have an option of filing a complaint at their website also. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior offical appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there a total number of 15 Bank Ombudsman whose number can be found on the official RBI website. The consumer has to file a complaint at the ombudsman under whose juridiction the bank branch is location. All the consumer has to do is write in down on paper, or send complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.

Most Common Issue Reported for Banking Complaints

Fraudulent transaction

Beneficiary not credited

No Cashback

Bad customer support

Unauthorized Wallet transaction

Amount deducted but transaction failed

Home loan not credited (IndusInd Bank) ^Open

My self Surendra, I have applied for a home loan from IndusInd bank FEB-****, and it was rejected in AUG-**** due to no "Land conversion letter". After that, I have asked to return my original documents but the bank manager said that "Okay si...

Dec 29, 2019 by YENUGA SURENDRA REDDY

Haven t got my refund for the bus cancellation (PayTM) ^Open

Hello Sir, This is regarding the cancellation and refund of the bus ticket which done on *th Oct **** from Paytm. Bus details (Anand Travels, Journey- Banglore to Pune, PNR Number:-*********). This is too much... It's been ** days now, I...

Dec 17, 2019 by Chetan Ashok Shelke

Fraudulent activities done by not providing interest on FD (Axis Bank) ^Open

My complaint is related to Axis bank. I was an FD with Axis bank Morbi branch since **.**.**** with account no. ***************. It was in auto renewal mode and renew automatically by the bank at the time of maturity. But in the year **** it w...

Dec 16, 2019 by Samir toprani

Paytm Not intiating refund (PayTM) ^Open

I have ordered fast tag on **th November - Order Number -********** and when Paytm couldn't delivered order for ** days then I have asked them to cancel order and they have also confirmed on twitter that order is cancelled, Where as App was sho...

Dec 16, 2019 by Ratandeep Lakhera

Unauthorized Paytm Transaction (PayTM) ^Open

Today on **-**-**** **:**, I received an SMS from paytm that my paytm wallet is deducted by Rs **** and the money is sent to a mobile number. The transaction was an unauthorized transaction. I have never made this transaction. Paytm illega...

Dec 14, 2019 by Bhanu Gupta

Milkbasket not refunding my Wallet money (Milkbasket) ^Open

It has been more than a month since I closed my milkbasket account and asked them to refund my money. I have mailed them, told them on app, on calls, yet they are not refunding my money and harassing me. It has caused me mental agony and ...

Dec 14, 2019 by Divyam Gupta

FIXED DEPOSIT ISSUE (Axis Bank) ^Open

I have FD with axis bank with auto renewal mode. But in the year ****, it was not renewed by bank nor the amount be credited in my account. I have compliant to Axis bank so many times but no any kind of response given till date. Kindly held ...

Dec 14, 2019 by Samir toprani

Refund not received for cancelled flight ticket (PayTM) ^Open

I had booked a Jet Airways flight ticket using Paytm on *th March **** for my wife. On the same day and flight, i had booked another ticket directly from Jet Airways for myself. The flight and the ticket was cancelled by airline. Jet Airwa...

Dec 12, 2019 by Vaibhav Goel

Expenses and mental tension caused by Reliance Ada (Reliance Ada Group Enterprises Private Limited) ^Open

I had a Deutche bank credit card ** years ago. There was a fraudulent transaction after I left India and was not in India for the past * years and now to my surprise, Deutche bank did not resolve that issue, instead, handed over the credit card...

Dec 02, 2019 by Surya chundru

Unauthorized deductions from account (State Bank of India ) ^Open

This is bring to your kind notice that SBI deduct Rs ***/- from my SB account No. *********** by ** times under narration of Bajaj Finserv txn. failure charges. when I contact Bajaj Finance regarding these deductions that there are no due aga...

Dec 02, 2019 by Lakhwinder kaur

ISA Account Not Opened (Hdfc Bank) ^Open

Hi, I am Ravi Krishna Buddi, I am an NRI customer of HDFC bank. As I am much interested in investing in the mutual funds I contacted the HDFC Bank Chandanagar branch in Hyderabad, to open the ISA account I send them the required documents to th...

Nov 28, 2019 by Ravi Krishna Buddi

Wrongly Adjusted Amount from EMI (HDFC Ltd) ^Open

*. My HDFC Home loan A/c No is on the name of self *. Pl ref to my mails to the customer care regarding outstanding balance against my account. *. It is reflected that there is payment difference between payment due and pay...

Nov 26, 2019 by Siddharth Sharma

High Processing fee charges (RBL Bank) ^Open

Charging higher rate of Interest/service charges /Excess Billing Grievance Details This complaint is in continuous with earlier grievance ******* with National Consumer Helpline. As I didn?t received satisfactory response from RBL bank. It is ...

Nov 24, 2019 by Shiva Shankar L

Threatening calls received from Axis bank credit card after closing the account in 2010 (Axis Bank Credit Card) ^Open

Respected Sir, I am Robert John. My mobile number is xxxxxxxxxx. Also I am using a JIO number because of network issues. Long back in the year **** I had used a credit card from the Axis bank. Also I settled and closed the account in ****...

Nov 13, 2019 by Robert John

Amount debited from mobikiwik wallet without my concern (Mobikiwik) ^Open

On **th Jan, while adding amount of Rs **** to mobikiwik wallet, amount got deducted from my PNB account but was not added in mobikiwik due to which I raised complaint on both parties. After two days , amount got added in my wallet. On *th ...

Oct 31, 2019 by Sanjana Aggarwal

Harassment by Vikas Vajpayee Krishan Wig of HDFC Limited (Hdfc) ^Open

Vikas Vajpayee and Krishan Wig had been harassing for long time including frequent threats of property repossession. We have taken a part loan for our home and have paid more than what we have taken already including payment of about ** lac in ...

Oct 31, 2019 by Dippankar S Halder

Amount not credited to UPPCL by Mobikwik (Mobikwik) ^Open

I paid Rs**** via Mobikwik to UPPCL Urban on **.**.**** for my electricity bill of August ****. The money was not credited to UPPCL, and when enquired at the electricity board counter, they also said that the bill was not paid. When I emailed t...

Oct 26, 2019 by Muhammad Inamullah

Fraud against Personal Loan Ref no (Yes Bank Limited) ^Open

Hi Team, Recently I have taken Personal loan from Yes Bank. Reference no for the same is *******. Before taking the loan, the agent committed that rate of Interest is **% and processing fee is *% and zero pre closing charges after one yea...

Oct 23, 2019 by Raju

Maturity return of fixed deposit (Sbi) ^Open

I Sri Shyamal Biswas deposited Rs. ****/ (Eighty thousand) on **-**-**** and Rs. **** (Nine thousand and one hundred) on **-**-**** as fixed deposit, Receipt no. SD/A/**, ****** and TD/A/**, ****** respectively for a period of * (six) months bu...

Oct 22, 2019 by Shyamal Biswas

Fraud Transaction made on (PayTM) ^Open

I Lakshit Sharma having Savings Bank Account (Account No.: ***********) in State Bank of India, Circuit House Branch, Jodhpur (Raj.) would like to draw your attention towards a very serious issue. On **.**.****, * fraudulent transactions we...

Oct 21, 2019 by Lakshit Sharma

Payment not refunded (PayTM) ^Closed

My movie show was cancelled and I was to be refunded the amount but I didnt got for the same and not a single executive is replying my complaints and not picking up phone calls. Please do the needful....

Sep 02, 2019 by Krishan pal singh mourya

Unable to use airtel bank amount even after submitting documents many times (Airtel bank) ^Closed

I am unable to use airtel bank amount for a long time. I am calling customer care every day but no solution. They ask me to send the documents every single time. This is a pathetic service and clear fraud to keep the money without getting used....

Sep 02, 2019 by Srd

Address not updating in HDFC bank account (Hdfc Bank) ^Closed

Bhankroat branch collected my documents to update the address in an account but now they lost my documents and refused to update the address. Mr Manish collected the documents from the last * months I don't have credit and debit card of hdfc b...

Sep 02, 2019 by Jitendra Sharma

Paytm not closing my account permanently (PayTM) ^Closed

Paytm is not closing my Paytm account permanently after many requests as I have told them to forfeit all types of wallet balances but still they are not closing my Paytm account permanently....

Aug 30, 2019 by Himanshu Verma

Refund not made by Paytm for flight tickets (PayTM) ^Closed

I have booked flight tickets to srinagar at the time of independence, due to curfew there in kashmir, indigo has said they will refund you back the full amount on cancellation. I have cancelled my tickets. Indigo has refunded the amount to payt...

Aug 29, 2019 by Danish Haider

Bank opened the RD out of my consent (Hdfc Bank) ^Closed

The bank has opened the RD out of my consent and concern. And now I want to close the RD....

Aug 28, 2019 by Kanika

Betrayal by the bank (IndusInd Bank) ^Closed

I had applied for a home loan in IndusInd bank finance department. Everything finished loke site, home, office verifications and also sanctioned my loan amount rs. ******. I and co-applicant's are signed in agreement then given to me mod format...

Aug 27, 2019 by SARAVANAN

Declining to refund (PayTM) ^Closed

I booked a bus ticket from PayTM with Order No. ********** on **th Aug ****. I even raised query on PayTM with Query Ref no. ********* I contacted PayTM help center on ** Aug **** and wrote something like this. My bus got cancelled midway ...

Aug 27, 2019 by Yashpalsinh Solanki

Improper recharge and no benefits received (PayTM) ^Closed

I used paytm to recharge. My number is BSNL, but the auto recharge happened with airtel. Paytm advised me to check with airtel and get a written statement from them, and airtel replied to me that they cannot do anything on it, please check with...

Aug 27, 2019 by MUKESH MURALEEDRHARAN

Package not delivered (PayTM) ^Closed

I recharged my videocon D*H connection on **th Oct **** with OMNI HD yearly package for Rs. ****. The services discontinue as of *th August. I have been told that I have done an insufficient amount of recharge and hence only this much subscript...

Aug 12, 2019 by Kushal Prahladbhai Prajapati

Refund not received (State Bank of India ) ^Closed

I had returned * items to Myntra but I haven't yet got the refund. Myntra customer care said that they already issued a refund in my SBI bank account. SBI says they have no record. They even refused to check the bank reference number that Myntr...

Jul 31, 2019 by Namrita

Consumer harassment done (Hdfc Bank) ^Closed

* months ago, I applied for the current account at HDFC Bank. Since then my account has not been opened. From the last * months, I have been stuck in the bank. Due to not opening the account a penalty of up to Rs **,*** has come up and I am una...

Jul 18, 2019 by Saurabh Katiyar

Phonepe transaction successful but money not deposited to my bank (Phonepe) ^Closed

I am a phonepe merchant. I received **** rupees payment via Phonepe merchant QR. Phonepe merchant application showing transaction was successful but the money not deposited to my bank. They are not helping nor reply to my mail....

Jun 24, 2019 by Rahul Paul

Bank interfered with fixed amount (Hdfc Bank) ^Closed

HDFC bank Bathinda taken money from the fixed deposit (***** Rs )account for not maintaining a minimum balance on another account. ...

Jun 02, 2019 by Surjeet Kaur

Fraudulent transaction done (Sbi Credit Card) ^Closed

I had made a transaction using my SBI Credit card on MedPLus outlet retail store, **th main road, HSR Layout Bangalore *** on **-**-**** through PhonePay Pvt. Ltd (Transaction I.D. C**********************). However, in charge of Kedplus retail ...

May 29, 2019 by Ghanshyam Singh

Not delivered my fd money (Sahara india) ^Closed

Maine panch saal pahle Sahara india me panch saal k liye invest kiya tha. Bank wale bol rahe hain k bank k pass rupees nhi h to kya kare....

May 27, 2019 by Sushilkumar

Regarding flight ticket (PayTM) ^Closed

I booked my flight tickets from Paytm on **th April **** from Mumbai to Delhi. I booked * tickets at that time and after that flight was cancelled by jet Airway and after eight days flight is permanently closed and till date, I could not get my...

May 27, 2019 by JATIN JAWA

Account blocked by Paytm (Pay Tm) ^Closed

My account has been blocked since the past * weeks. Kindly unblock my paytm account. I have already resubmitted my KYC documents as per the email received from paytm but still, nothing happened....

May 24, 2019 by Mandeep Singh

Cash didn't credited to my paytm wallet (PayTM) ^Closed

I tried to add money to wallet from my Hdfc credit card on May * (*:** am) due to hospital needs. It debited from credit card and didn't get credited to my paytm wallet. I tried calling their customer care that guy told me if the money got debi...

May 19, 2019 by Nithasha Bran

Money deducted but not credited in receiver account (Phone pay) ^Closed

Money deducted but not credited in a receiver bank account and the total amount is loss **** Rs. Please help....

May 19, 2019 by Kuldeep trivedi