How to file a complaint against Company?
- Go to "File a Complaint" page
- Choose Company and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Company
A bank refers to a financial institution that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash.
The Indian Banking sector is ranked 6th across the globe. With many private sector and public sector banks thriving in India, the banking industry is congruously capitalised and well-regulated by the Reserve Bank of India. The stats on market, credit and liquidity bespeak the handy preparedness to sustain any global crisis.
India is presently home to 34 banks out of which 22 are private sector banks, and 12 are public-owned banks. Multiple other Foreign Private Sector Banks are operating as part of the Indian banking sector as well. Let us take a look at the Top 5 Famous Banks in India.
Famous Banks in India
1. State Bank of India: SBI is the oldest and also the largest bank functioning in India and has been a Fortune 500 company for 14 long years. Post-Independence, the State Bank of India got enacted on 1st July 1955. It has its headquarters located in Mumbai, the financial capital of the country.
The bank has 57 Zonal centres and 14 Local centres with 85,356 branches and 59,291 ATMs pan India. SBI has a market cap of INR 2,93,218.11 crores with a market share of 23% with its presence in 36+ countries. It has been recognised as the Best Transaction Bank & Best Payment Bank in India.
Total Assets – INR 30 lakh crores
Revenue – INR 3.68 lakh crores
Number of employees – 2,64,041
2. HDFC Bank: The bank is well known for receiving first 'in principle' consent from the Reserve Bank of India (RBI) which authorised it to set up a bank in the private sector. It was founded in August 1994 given the liberalisation that took place in the Indian Banking Industry.
The bank started its operations as a Commercial Bank from January 1995. With its headquarters in Mumbai, The Housing Development Finance Corporation Limited (HDFC) functions across 2,768 towns and cities with 5,314 branches and 13,610 ATMs in India. It has a market cap of Rs.6,25,666 crores as of 2019.
Total Assets – INR 11.89 lakh crores
Revenue – INR 1.17 lakh crores
Number of employees – 98,061
3. ICICI (Industrial Credit and Investment Corporation of India) Bank Private Limited: It occupies the second place when it comes to volume of assets operated by the bank. The bank is the second largest in terms of market cap and total assets, making it the leading private sector bank in India.
ICICI was formed in 1994 with the principal aim to offer medium-term and long-term project funding to Indian businesses. The bank has its headquarters in Mumbai with its registered office in Vadodara, Gujarat. It currently has its footprint across India with 5,275 branches and 15,589 ATMs along with its presence in 16 countries outside India.
Total Assets – Rs. 13.77 trillion
Revenue – INR 1.49 lakh crores
Total employees – 82,724
4. Punjab National Bank: The Punjab National Bank, PNB is the third-largest bank functioning in India. The bank serves more than 80 million customers with 7000 branches and 10,681 ATMs, expanding its footprint to 764 cities. It currently operates from its head office located in New Delhi.
Founded in 1894 from Lahore, the bank has served eminent freedom fighters of India. It later got nationalised in July 1969. As one of the oldest banks in the country, it has a market cap of Rs. 37,411 crores as in 2019. PNB recently bagged the prestigious IBA Banking Technology Awards.
Total Assets – INR 6 lakh crores
Revenue – INR 80,512 crores
Total employees – 70,801
5. Bank of Baroda: Bank of Baroda has now become the third-largest lender of the country after it merged with Vijaya Bank and Dena Bank into a single entity. It carries a pride of 127 million customers across 21 countries and growing bigger and better day by day.
The bank operates from its main office in Vadodara and has 9,500 branches and 13,400 ATMs across India. Founded in July 1908, it has a market cap of more than 35,000 crores currently.
Total Assets – INR 11.5 trillion
Revenue – INR 91,000 crores
Total employees – 48,807
Top Banking Complaints in India
According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaints in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc.
Almost 30% to 37% of bank complaints occur due to the bank's failure to fulfill commitments and lack of fair practices. Banks reporting fraud or complaints have been on the rise more than ever before. What's more disturbing is the account holders face never-ending issues even after being connected with the banks for a long time.
Around half a million people have reported filing complaints in the last five years. From high interests to willful delay in processing payments (leading to penalties), and lack of fair practices to denial of closing accounts, banking customers are having a tough time continuing with the financial hassle.
The numbers of banking complaints see a double-digit rise in the past few years. The financial period of 2018-19 witnessed a surge of 20% in the complaints against banks. Non-adherence to fair practices saw the most number of complaints followed by issues related to pension, levy of charges, and debit and credit card issues.
1. Hidden fees
Customers feel cheated about the excessive fees and hidden charges by the banks. Most often, customers are not aware how they can choose to stay out of overdraft protection. Reaching out to their bank is always a good idea to have a clear picture of fees and extra charges.
2. Bad customer support
This is something which every customer is concerned about. Even if the customers manage to reach out to the customer service, they don't see any credible solution. It gets quite worse when the bank employees are unable to resolve your issue. Being heckled from person to person, and being asked to wait at every desk test the best of temper.
The only solution you have is to stay calm and wait for the response from the bank to get the issue resolved.
3.Beneficiary does not get the money
This is one of the most common issues faced by banking customers. The amount gets deducted from their account, and it is shown that the transaction is successful, but it doesn’t get credited into the beneficiary’s account. EMI payers mainly lodged such complaints that the EMI would get deducted from their account but would not be credited to the beneficiary.
4. Fraudulent transaction
According to the Economic Times, there is a rise of 74% in banking frauds. Digital transactions via net banking and UPI are preferred over cash for a contactless mode of payment. But with an increase in online payments, there has been a rise in fraud cases.
Many customers complain that the money from their account has been deducted for things they have not purchased. Banks take a lot of time in addressing such complaints, and usually, customers get frustrated with the process.
5. Transaction failure
Transaction failures are very frustrating and embarrassing. When consumers are out, and they haven’t carried the cash, they will pay via net banking or UPI or ATM, but sometimes bank servers would go down suddenly, and the transaction would fail, or in some cases, the amount would get deducted, and the transaction would fail which can be misleading for both payer and recipient.
How to resolve Banking complaints?
1. First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :
State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555
2. Apart from calling customer care numbers, a customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. However, you should try submitting your complaint to the bank in writing, to keep a record of your complaint. Also, some banks have an option of filing a complaint at their website also.
3. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior official appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there are a total number of 15 Bank Ombudsman whose number can be found on the official RBI website.
The consumer has to file a complaint at the ombudsman under whose jurisdiction the bank branch is located. All the consumer has to do is write it down on paper, or send a complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.
4. Send Legal Notice:
A Consumer can send legal notices to the Bank in case it is unable to resolve his complaint. It is one of the efficient ways to handle consumer complaints legally. Check below to know how to send a legal notice to a Bank?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the Bank by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.
If your Bank is not responding to your complaint even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case against the Bank in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
There are strong chances of nothing being done against your complaint if you're not serious about it. So, if you are still left stranded with nowhere else to go then you can always file a consumer complaint at Voxya. We at Voxya, generally receive around thousands of Banking complaints in a month.
So how do we actually resolve these Banking complaints? We start a social media campaign and then send an email to the Banks to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned Bank.
So i Got A Call From a Guy Called Rahul (Mobile No. - ***********), Who Told Me That He'll Help Me Make Good Profits In Stock Market In Just Rs. **,*** Monthly. I Paid Rs.**,***,After That They Said For Risk Profiling I Have To Talk To Their Se...
Apr 28, 2021 by Shivang
I am writing this escalation because from the last ** days I am trying to contact Paytm care to resolve my query but no one gives any response to my mails . They have just raised a ticket with number # ********* and they are not even keeping m...
Apr 28, 2021 by Neeraj ramola
I took a loan from Mpokket but they use my data to threaten me and my family members. I will pay all of my money when they assure me that they will delete all of my data that is extracted and where they use my data and if they sell any data or ...
Apr 26, 2021 by Soumen Basak
I placed an order today (**-April-****) and made a payment of Rs. ****.** via UPI (Gpay) and money was deducted from my account. However, I did not receive the order confirmation. And I wrote to Zopnow's customer care (email@example.com) about it ...
Apr 25, 2021 by Mehboob Subani
I was making payment on SBI MOPS for filling application form of DFCCIL, the amount got deducted from my account but the transaction failed and the Payment wasn't successful in dfccil website. Please look into the matter and refund the amount b...
Apr 25, 2021 by Vishnave Gaurav
I booked a flight during lockdown a year ago and the flight company has processed the refund via Paytm . But paytm has not initiated the refund and has kept on bluffing ever since, i am calling the paytm's customer care for more than a month an...
Apr 23, 2021 by Sudipta
I have done a transaction in grofers while paying i choosed Mobikwik. but that automatically selected zip account without my notice. later when i open mobikwik app there was charge of Rs ** activation fee for activation of zip account which was...
Apr 22, 2021 by manjesh
I am going to list out what I have gone through chronologically. **th April - Had to reset my phone due to some system corruption. **th April- lost my * Factor Authentication (service provided by Google to companies) which is a secure form of...
Apr 21, 2021 by Nitin kumar
I wanted a loan from go cash. After i logged in they asked for payment of *** twice and i paid twice so that i'll get them back once my load get approved....
Apr 21, 2021 by Nirmal
Dear SBI Let Me Summarize What Happened Till Now Between SBI And Me. And How SBI Have Created Me, How Critical I Have Been Affected By SBI. And To What Core I Have Been Suffered Physically, Mentally, Financially Effected By SBI. Let M...
Apr 20, 2021 by Ganesh M
On *th April there were * fraud transaction of Rs **** each from my Paytm wallet (**********) to bharti airtel. . These * transactions were used to recharge . kindly investigate and help me in getting my money back .all transaction were done w...
Apr 19, 2021 by MANISH JAIN
I have deposited from my Union Bank Of India account on **th April at *Am ** minutes with reference ID-- ************. But still my payment not updated from more than ** hours. I have raised the ticket with the Zebpay app also with ticket id-- ...
Apr 19, 2021 by Manish Dhole
Hdfc Bank has worst services..How many time took my amount for overdue personal loan .Without intimate how you took ..clearly tell me how much Penalty amount for over due emi ,Nothing explian before ..I need proper explanation or I will go to c...
Apr 16, 2021 by GOWTHAMAN
I had applied for Dhani credit line, but i want to close the account now, I have dropped multiple emails to dhani and twitted on Twitter but they are not responding anywhere, They are charging Rs/- ***/month either you use credit line or not. ...
Apr 16, 2021 by RAVI RANJAN KUMAR
I AM TUSHAR MITTAL FROM MEERUT, UP , INDIA. I APPLY A SMALL AMOUNT TO BORROW WITH A HIGH INTEREST BUT I AGREE BEACAUSE I NEED SMALL AMOUNT OF MONEY TO AGENT TRAVELLING TO RECIVED PAYMENT BUT THEY ALWAYS SAY WAIT FOR **-** HOURS I WAIT BUT THEY...
Apr 16, 2021 by TUSHAR MITTAL
I had around **** INR in my wallet. i am not even able to login to the app. the customer care number doesnt work. my money is stuck i dont know what to do ...
Apr 16, 2021 by Amit Vishnani
Dear Paytm Team We are using paytm machine past two years , we have settlement issue right now payment hold in business wallet ,we already registered the complaint through customer care on ** Apr still not got any solution ,...
Apr 16, 2021 by Sakthi
I normally purchase Products from Amazon and Flipkart for personal and professional usages. For that we uses some companies whom give “*” Interest Loan for these type of purchase. I am using ZESTMOENY, a Bangalore based Financial institutio...
Apr 15, 2021 by Narayanan Santhosh Kumar
I had placed an order to sell a table at OLX and found a person who was interested in the item. He connected me on WhatsApp and sent a QR code to send money through Paytm. Firstly, he told me to transfer *rs, and then in return, he transferred ...
Apr 14, 2021 by Nidhi Tuli
Upstox debited extra money and the are accepting now but dnt return my money. I want compensation now. * lakh for their fraud nd for alotttttt of delay to reply me . I tried to talk any agent and i tried almost *-* hrs than they finally replied...
Apr 10, 2021 by Ruchika Saharan
I have Deposited *** stellar in my Zebpay address(GDDLBDK*MPELQT*O*QC*BT**SM*WQKY*PEJ*FI*LQECDEZFTUB*JSKVC) But not received from * days. Below the hash code- https://stellarscan.io/transaction/**fbe*a*****ece*c*be****d******c****d*c******d...
Apr 07, 2021 by Prafull Arjun Kini
I have transferred Rs.*****/ by using Dhani app wallet to my SBI account number on **.**.****. After the transfer of amount, it will take *-* hrs to transfer the amount into our bank (as narrated in the app). But ** hrs still the amount is not ...
Apr 05, 2021 by Mohammed rafee
Respective Sir We have suffered from bank employees they are not given my money I do everything I given RBI but no any response in my father account rupees ****** since **** but they are not given my father so I want help please solve my prob...
Apr 05, 2021 by Sukhdev Verma
My name is Shiv Charan Agrawal. I took a personal loan from Home Credit company for amount of Rs ****** at the interest rate of **% per annum. The EMI amount was told to me as Rs **,*** for ** months. When I actually thought about it at a late...
Apr 04, 2021 by Shiv Charan Agrawal
Sir mere paisa nikal app se **** rupye debit kar liye gaye hai jabki maine nhi kiya hai please aapse se anurodh hai ki mera paisa refund karane me hamri madad kare. Jo ki mera paisa SBI ke account *********** aur IFSC code SBIN******* ye hai...
Apr 03, 2021 by Sanjay Kumar Pal
I have paid money from paytm upi on **.**.****.The cash back received ** rs. Which was not credited in my paytm wallet yet. It is showing in pending status. I have raised a complain in paytm but till date no response come. Please help me in thi...
Apr 02, 2021 by Ashutosh Sidana
I am the employee of cashify my destination was store manager ..and they removed me from the company without any reason ...
Apr 01, 2021 by Satish maharaj
I have taken a loan of rupees ***** from mpocket , but due to covidor lockdown I loss my part time job and I am a student so I am unable to pay now , but they regularly calling me many times , and force to pay loan with so much overdue charges ...
Apr 01, 2021 by Anand Bedi
I imported money from my account but money got deducted but not added in my wallet I have attached proof...
Mar 31, 2021 by Nikhil Naladkar
The useless people of paytm are keeping money with them not setting the transactions and lost business of around ****/- which they disabled my merchant I'd without informing me....
Mar 31, 2021 by Bhupesh Grover
I had booked a roundtrip flight on Paytm from Hyderabad to Chennai on **th February **** for **th March and **nd March ****. But the flights got canceled cause of the lockdown. I assumed a full refund would be initiated automatically but Paytm ...
Mar 31, 2021 by Pooja SP
RB bank activated R shield without any consent on my platinum credit card i asked them and file a complaint to close the card they denied due to acitve service of scheme when i asked them what scheme then i came to know its r shield plan is act...
Mar 31, 2021 by Ashutsoh mongia
I'm Vijay . * year's back I'm took one loan form ur organization . Past of year's I pay my loan regularly even I'm admitted in hospital also. But covid-** my mother health not well so * month only loan amount **,***/-. pending But from the...
Mar 31, 2021 by Vijay
I have booked flight tickets using bhim upi payment gateway. Transaction not failed but amount deducted. When i raised complaint they reply that amount credited to receivers account. However when i call receiver (goibibo) they are saying they h...
Mar 31, 2021 by Nitin
I done * transactions one is of **** & another one of ***** from my bank account to wazirx account on **-**-****.First transactions of **** is successful. Second transaction of ***** still don't know where is my money.I do email thrice to wazi...
Mar 25, 2021 by Krishan Kumar
(IndusInd Bank) Closed
Mar 24, 2021 by Arun singh
Ideal stock investment I.e www.idealstock.in is a fraud company. Initially they said that pay **** and you would get every day returns of Rs**** when I took the subscription they cheated me and said that the subscription is Rs***** and they ma...
Mar 24, 2021 by Prakash
I went for Paytm KYC at YOY CAPITAL INFRA PVT LTD center. They Charges *** Rs for it. Please do the needful....
Mar 24, 2021 by Rahul Srivastava
I did a mobile banking transaction on **/**/**** through Bank of Baroda M-Connect app. The money was deducted from my account but it didn't reach the beneficiary. The account no and all other details were correct. I enquired and filed a complai...
Mar 24, 2021 by Collin John
There is this waste app called fampay these people gave me a code to avail on boat products which will give discount for which I paid *** fampay coins. The discount is not there and boat website shows it as invalid. I have gone through mental ...
Mar 24, 2021 by Dhareddy jyothi
How to file a complaint against Company?