A bank refers to a financial institution that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash.
The Indian Banking sector is ranked 6th across the globe. With many private sector and public sector banks thriving in India, the banking industry is congruously capitalised and well-regulated by the Reserve Bank of India. The stats on market, credit and liquidity bespeak the handy preparedness to sustain any global crisis.
India is presently home to 34 banks out of which 22 are private sector banks, and 12 are public-owned banks. Multiple other Foreign Private Sector Banks are operating as part of the Indian banking sector as well. Let us take a look at the Top 5 Famous Banks in India.
Famous Banks in India
1. State Bank of India: SBI is the oldest and also the largest bank functioning in India and has been a Fortune 500 company for 14 long years. Post-Independence, the State Bank of India got enacted on 1st July 1955. It has its headquarters located in Mumbai, the financial capital of the country.
The bank has 57 Zonal centres and 14 Local centres with 85,356 branches and 59,291 ATMs pan India. SBI has a market cap of INR 2,93,218.11 crores with a market share of 23% with its presence in 36+ countries. It has been recognised as the Best Transaction Bank & Best Payment Bank in India.
Total Assets – INR 30 lakh crores
Revenue – INR 3.68 lakh crores
Number of employees – 2,64,041
2. HDFC Bank: The bank is well known for receiving first 'in principle' consent from the Reserve Bank of India (RBI) which authorised it to set up a bank in the private sector. It was founded in August 1994 given the liberalisation that took place in the Indian Banking Industry.
The bank started its operations as a Commercial Bank from January 1995. With its headquarters in Mumbai, The Housing Development Finance Corporation Limited (HDFC) functions across 2,768 towns and cities with 5,314 branches and 13,610 ATMs in India. It has a market cap of Rs.6,25,666 crores as of 2019.
Total Assets – INR 11.89 lakh crores
Revenue – INR 1.17 lakh crores
Number of employees – 98,061
3. ICICI (Industrial Credit and Investment Corporation of India) Bank Private Limited: It occupies the second place when it comes to volume of assets operated by the bank. The bank is the second largest in terms of market cap and total assets, making it the leading private sector bank in India.
ICICI was formed in 1994 with the principal aim to offer medium-term and long-term project funding to Indian businesses. The bank has its headquarters in Mumbai with its registered office in Vadodara, Gujarat. It currently has its footprint across India with 5,275 branches and 15,589 ATMs along with its presence in 16 countries outside India.
Total Assets – Rs. 13.77 trillion
Revenue – INR 1.49 lakh crores
Total employees – 82,724
4. Punjab National Bank: The Punjab National Bank, PNB is the third-largest bank functioning in India. The bank serves more than 80 million customers with 7000 branches and 10,681 ATMs, expanding its footprint to 764 cities. It currently operates from its head office located in New Delhi.
Founded in 1894 from Lahore, the bank has served eminent freedom fighters of India. It later got nationalised in July 1969. As one of the oldest banks in the country, it has a market cap of Rs. 37,411 crores as in 2019. PNB recently bagged the prestigious IBA Banking Technology Awards.
Total Assets – INR 6 lakh crores
Revenue – INR 80,512 crores
Total employees – 70,801
5. Bank of Baroda: Bank of Baroda has now become the third-largest lender of the country after it merged with Vijaya Bank and Dena Bank into a single entity. It carries a pride of 127 million customers across 21 countries and growing bigger and better day by day.
The bank operates from its main office in Vadodara and has 9,500 branches and 13,400 ATMs across India. Founded in July 1908, it has a market cap of more than 35,000 crores currently.
Total Assets – INR 11.5 trillion
Revenue – INR 91,000 crores
Total employees – 48,807
Top Banking Complaints in India
According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaints in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc.
Almost 30% to 37% of bank complaints occur due to the bank's failure to fulfill commitments and lack of fair practices. Banks reporting fraud or complaints have been on the rise more than ever before. What's more disturbing is the account holders face never-ending issues even after being connected with the banks for a long time.
Around half a million people have reported filing complaints in the last five years. From high interests to willful delay in processing payments (leading to penalties), and lack of fair practices to denial of closing accounts, banking customers are having a tough time continuing with the financial hassle.
The numbers of banking complaints see a double-digit rise in the past few years. The financial period of 2018-19 witnessed a surge of 20% in the complaints against banks. Non-adherence to fair practices saw the most number of complaints followed by issues related to pension, levy of charges, and debit and credit card issues.
1. Hidden fees
Customers feel cheated about the excessive fees and hidden charges by the banks. Most often, customers are not aware how they can choose to stay out of overdraft protection. Unexpected charges by bank remains a major issues for consumers from Bangalore, Pune, Mumbai to Patna. Reaching out to their bank is always a good idea to have a clear picture of fees and extra charges.
2. Bad customer support
This is something which every customer is concerned about. Even if the customers manage to reach out to the customer service, they don't see any credible solution. It gets quite worse when the bank employees are unable to resolve your issue. Being heckled from person to person, and being asked to wait at every desk test the best of temper.
The only solution you have is to stay calm and wait for the response from the bank to get the issue resolved.
3.Beneficiary does not get the money
This is one of the most common issues faced by banking customers in all the major cities in India like Mumbai, Bangalore, Pune, New Delhi and Kolkata. The amount gets deducted from their account, and it is shown that the transaction is successful, but it doesn’t get credited into the beneficiary’s account. EMI payers mainly lodged such complaints that the EMI would get deducted from their account but would not be credited to the beneficiary.
4. Fraudulent transaction
According to the Economic Times, there is a rise of 74% in banking frauds. Digital transactions via net banking and UPI are preferred over cash for a contactless mode of payment. But with an increase in online payments, there has been a rise in fraud cases.
Many customers complain that the money from their account has been deducted for things they have not purchased. Banks take a lot of time in addressing such complaints, and usually, customers get frustrated with the process.
5. Transaction failure
Transaction failures are very frustrating and embarrassing. When consumers are out, and they haven’t carried the cash, they will pay via net banking or UPI or ATM, but sometimes bank servers would go down suddenly, and the transaction would fail, or in some cases, the amount would get deducted, and the transaction would fail which can be misleading for both payer and recipient.
How to resolve Banking complaints?
1. First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :
State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555
2. Apart from calling customer care numbers, a customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. However, you should try submitting your complaint to the bank in writing, to keep a record of your complaint. Also, some banks have an option of filing a complaint at their website also.
3. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior official appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there are a total number of 15 Bank Ombudsman whose number can be found on the official RBI website.
The consumer has to file a complaint at the ombudsman under whose jurisdiction the bank branch is located. All the consumer has to do is write it down on paper, or send a complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.
4. Send Legal Notice:
A Consumer can send legal notices to the Bank in case it is unable to resolve his complaint. It is one of the efficient ways to handle consumer complaints legally. Check below to know how to send a legal notice to a Bank?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the Bank by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.
If your Bank is not responding to your complaint even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case against the Bank in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
There are strong chances of nothing being done against your complaint if you're not serious about it. So, if you are still left stranded with nowhere else to go then you can always file a consumer complaint at Voxya. We at Voxya, generally receive around thousands of Banking complaints in a month.
So how do we actually resolve these Banking complaints? We start a social media campaign and then send an email to the Banks to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned Bank.
Most Common Issue Reported for Banking Complaints
I hold a Burgundy account at Axis Bank, M.G. Road, Bangalore branch. Burgundy is a premium service provided by Axis Bank. This is my salary account and I have used this account for foreign currency inward remittances few times in the past. The ...
Oct 16, 2023 by Pradeep
I add money to Airtel Payment Bank from SBI DEBIT CARD. Money deducted but not received in Airtel Payment Bank. ...
Oct 13, 2023 by NILAVO SHIT
Merchant n teacher who share task on telegram , we follow same, in my case they showed one error than asked for recovery task, once done with another refund task they forced me to complete for complete refund , today when I completed successful...
Oct 12, 2023 by Manisha parikh
My name is Bhupendra Kumar Verma, I have a salary account of Indrajit Power Plant (a/c ***************) in your Axis Bank. Last year I opened a minor account for my ** year old daughter Ishita Verma ( a/c ***************). While opening the acc...
Oct 12, 2023 by BHUPENDRA KUMAR VERMA
I purchased an iPhone ** gadget in December ****. According to them, they will charge interest at first, but after a few days, they will refund the interest to my bank account. Only they repaid three months' interest to my bank account. Followi...
Oct 09, 2023 by Sanjay
MobiKwik provide a loan amount of rs *****/_ .but due to my healt and wealt problem I couldn't pay at the time . In month of August **** they offered me that I can pay only ***** against of my all *****. And they close and settle it and give me...
Oct 07, 2023 by Ashvdeep machiwal
In my CIBIL report below * accounts details which are duplicates in amount & date as well are still reflecting in my CIBIL report which is creating negative impact. Which i have never taken from KreditBee and even there is no active loan is sho...
Oct 04, 2023 by Poonam Amit Butkar
I had been scammed later they made an unautorize transaction as well from my account on *th september.Details has also been provided in the attached complaint copy.On the same day i complained to icici bank and after one day to HDFC bank as wel...
Oct 04, 2023 by rishabh mishra
Respected Sir/Madam, I received an automated call /IVR (interactive voice response) Call from Paytm saying that my account being compromised and someone is trying to login. If its not done by you press *, and then to confirm my identity ente...
Oct 02, 2023 by Gaurav Kumar
My Son got in trap by taking online loan through this company. I tried to repay and settled every thing but surperise to see borrow statement of every month and not allowing me to settle asking me to pay full due including the interest which is...
Sep 27, 2023 by Pravin Shelke
On ** July, **** I was defrauded by few people who presented me as a Mumbai police and CBI officials. I was told my adhaar details are there with them gotten from some detained criminal in money laundering. They had Gained my trust by showing l...
Sep 27, 2023 by Priyanka
Even after giving countless notices to agents, they still threaten about a field visit which I do not agree for. I've had explained the situation to them multiple times and also contacted them for a restructuring of loan, but is yet to get a re...
Sep 21, 2023 by Afnas Musthafa
I am a client of an Indian stock market advisory company called “Eqwires Research Analyst” since year ****. Bellow is the company website and details https://www.eqwires.com/ Dev Aurum, Deer circle, A/***, *** Feet Rd, Prahlad Nagar, ...
Sep 20, 2023 by Avdhesh Pande
Sir i am buy sensex order *rs sell ** rs but cant sell buy order only placed sell order rejected im calling * paisa customer care telling my issues he said my back team working to resolve my accvount cant access anything that tiem taken to reso...
Sep 20, 2023 by Srinithi Ramasami
I swiped credit card on November **** Rs ***** for * months of EMI i selected. Every month I paid Rs **** change and *st emi I paid December ** Rd **** Upto Last EMI August **** I cleared, but amount was showing outstanding Rs **** still now. ...
Sep 17, 2023 by Suram Avinash
I purchased some items on Myntra app on **th August and the total amount was Rs ****. I tried to pay with the Lazypay pay later option once but it was unsuccessful and it showed that payment was declined so I completed the order by paying throu...
Sep 13, 2023 by Shristi Sengupta
I was issued CC XXXX XXXX XXXX **** with clear cut assurance that this card is free for life and no charges will be levied. Further I have not got the CC activated yet. but to my great Suprise Bank started sending me the monthly bills. Firs...
Sep 11, 2023 by JASPAL ANAND
Hello Team, Me and my family is facing threatening calls from below two candidates. Venu Gopal ********** Naga bhaskar Reddy ********** So, Recently one week back, Naga Bhaskar Reddy is enrolled for training and placement by paying INR ...
Sep 08, 2023 by Arjun Naik
In **** i brought mobile from the emi option of home credit i paid all emi dues atlest only * of the payment were pending due to corona lockdown after lockdown they made a call to me to pay the * due amounts with penalty of ***** but i told du...
Sep 08, 2023 by SAITEJA BITRA
My cheque was dishonored even while having the sufficient balance in the account the bank officials didn't even bother to just give a call I received a message later that cheque was dishonored due to insufficient balance in the account but as I...
Mar 18, 2023 by VISHAL KUMAR JAIN
I have applied loan from mpokket. In transaction screen it showing that money is disbursed into account. Its been * hours i haven't received any money and also they not responding to my calls and mails....
Feb 10, 2023 by Divyansh tyagi
*)-Maturity amount is transferred to unknown account. *)-They are saying that you have given account statement at the time of inception.. Thatswhy it got transferred on that account. *)-I completely deny that we have provided any such account...
Feb 10, 2023 by Nooruddin
.G*> (>. ?G*M** *>*B *H .H '>* >*M! *G *H*G (?>* **> %> *G?( **M** !> ( G >*# *H*> >$G *G /> * -@ $ *>** (*@ /> *H | S* MONEY G .>'M/. *G AIRTEL PAYMENT BANK ACCOUNT > (?>* **> %> >(>*@ :- Ac. No. ********** AMOUNT **** ...
Jan 11, 2023 by Tikeshwar sahu
.G*> (>. &M**>* s/o *>*.* (?*>*@ *>@*A* M*G* (K!> $%> .G*> > (,* **************** K? *>, (G*(* ,H $ +>*M. ** *H .G*G > *G **-*-**** K ...
Jan 06, 2023 by kapil kumar
Good afternoon As one girl called me for credit card of bajaj finserv and says to install one app ie of Bajaj finserv only and she asked to fill basic details and debit card detail and said you will get verification transaction of * rupee b...
Dec 23, 2022 by Akash Gangwar
Sir I transferred an amount RS.*** on dated ** sept **** to my friend through SBI phone pay the phone number is correct but amount transferred to another account .In this regard complained to phone pay care centre they stated that the responsi...
Dec 21, 2022 by SANTOSH KUMAR MISHRA
I have taken an EMI upon a purchase using SBI credit card for which a monthly EMI of **,*** rupees should be charged for me on monthly basis. The EMI period is * months and amount is around **,*** rupees. They started to charge me around **,***...
Dec 20, 2022 by Jajimoggala Nava sai krishna
I had to make a transfer through astropay so i tried to deposit by upi. Money was debited from my account but didn't got credited into astropay. It's over two months now still no resolution ...
Dec 11, 2022 by Sapan soni
This is regarding the payment of INR **,*** I made to MAKEMYTRIP through a consumer loan (LOAN ID : **E*BMW****A) of ZESTMONEY for an EMI tenure of * months (Sep ****- May ****) with a monthly EMI of INR ****.** (**% Rate of Interest). A...
Nov 23, 2022 by SINDHU NAGARAJAN
My complaint is about Course cancellation and loan closure. I am veerababu from andhra pradesh. i got a call from skilllync on may ** and he convinced me to you got a job guarantee and you did not pay even one rupee also. he made so many fake...
Nov 10, 2022 by VEERABABU ALLAKA
I get the lone of rs ***** rs and they are asking for the ***** what I can do please....................
Nov 05, 2022 by rakesh
Sir, I tried to send money to Google pay account but by mistake I touched the Google play app. then it with out confirmation amount Rs **** deducted from my Airtel payment bank account on **th October **** Google play recharge is not need to me...
Oct 27, 2022 by SHAM SUNDER GUPTA
Oct 17, 2022 by DEEPESH SINGH
I have invested ***** rs last year in sbi mutual funds through phone pay,now I am trying to withdraw my money back and I am unable to withdraw.I have raised many complaints but they are not solving my problem.kindly help...
Sep 30, 2022 by rahul tiwari
I purchased * product from Realme store on **-Oct-**** but made * transaction. One of the transaction was not successful having id ************IGANQYHG* was failed from my end. I used Razor payment gateway for payment. I contacted bank, Mercha...
Sep 26, 2022 by Akhilesh Kumar Suryavanshi
please refund my deducted consolidated charges..amount of **** from axis bank ............thank you ...
Sep 26, 2022 by jaydev pathak
yesterday deducted money from my account..****+**%GST...I call bank customer care number ..executive says thak i repay my loan before the EMI date ..this reason deducted money amount of ****rs consolidated charges..my EMI ****..but consolidated...
Sep 26, 2022 by jaydev pathak
maxonivest.in fraud with me ****rs i am send ****rs on maxoninvest.im fraud app because this app not transfer my widrawl and I am loss ****rs ...
Sep 25, 2022 by Somnath Tiwari