File a complaint against Bank services

Banking Complaints

A bank refers to a financial institution that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash.

The Indian Banking sector is ranked 6th across the globe. With many private sector and public sector banks thriving in India, the banking industry is congruously capitalised and well-regulated by the Reserve Bank of India. The stats on market, credit and liquidity bespeak the handy preparedness to sustain any global crisis.

India is presently home to 34 banks out of which 22 are private sector banks, and 12 are public-owned banks. Multiple other Foreign Private Sector Banks are operating as part of the Indian banking sector as well. Let us take a look at the Top 5 Famous Banks in India.

Famous Banks in India

1. State Bank of India: SBI is the oldest and also the largest bank functioning in India and has been a Fortune 500 company for 14 long years. Post-Independence, the State Bank of India got enacted on 1st July 1955. It has its headquarters located in Mumbai, the financial capital of the country.

The bank has 57 Zonal centres and 14 Local centres with 85,356 branches and 59,291 ATMs pan India. SBI has a market cap of INR 2,93,218.11 crores with a market share of 23% with its presence in 36+ countries. It has been recognised as the Best Transaction Bank & Best Payment Bank in India.

Total Assets – INR 30 lakh crores
Revenue – INR 3.68 lakh crores
Number of employees – 2,64,041

2. HDFC Bank: The bank is well known for receiving first 'in principle' consent from the Reserve Bank of India (RBI) which authorised it to set up a bank in the private sector. It was founded in August 1994 given the liberalisation that took place in the Indian Banking Industry.

The bank started its operations as a Commercial Bank from January 1995. With its headquarters in Mumbai, The Housing Development Finance Corporation Limited (HDFC) functions across 2,768 towns and cities with 5,314 branches and 13,610 ATMs in India. It has a market cap of Rs.6,25,666 crores as of 2019.

Total Assets – INR 11.89 lakh crores
Revenue – INR 1.17 lakh crores
Number of employees – 98,061

3. ICICI (Industrial Credit and Investment Corporation of India) Bank Private Limited: It occupies the second place when it comes to volume of assets operated by the bank. The bank is the second largest in terms of market cap and total assets, making it the leading private sector bank in India.

ICICI was formed in 1994 with the principal aim to offer medium-term and long-term project funding to Indian businesses. The bank has its headquarters in Mumbai with its registered office in Vadodara, Gujarat. It currently has its footprint across India with 5,275 branches and 15,589 ATMs along with its presence in 16 countries outside India.

Total Assets – Rs. 13.77 trillion
Revenue – INR 1.49 lakh crores
Total employees – 82,724

4. Punjab National Bank: The Punjab National Bank, PNB is the third-largest bank functioning in India. The bank serves more than 80 million customers with 7000 branches and 10,681 ATMs, expanding its footprint to 764 cities. It currently operates from its head office located in New Delhi.

Founded in 1894 from Lahore, the bank has served eminent freedom fighters of India. It later got nationalised in July 1969. As one of the oldest banks in the country, it has a market cap of Rs. 37,411 crores as in 2019. PNB recently bagged the prestigious IBA Banking Technology Awards.

Total Assets – INR 6 lakh crores
Revenue – INR 80,512 crores
Total employees – 70,801

5. Bank of Baroda: Bank of Baroda has now become the third-largest lender of the country after it merged with Vijaya Bank and Dena Bank into a single entity. It carries a pride of 127 million customers across 21 countries and growing bigger and better day by day.

The bank operates from its main office in Vadodara and has 9,500 branches and 13,400 ATMs across India. Founded in July 1908, it has a market cap of more than 35,000 crores currently.

Total Assets – INR 11.5 trillion
Revenue – INR 91,000 crores
Total employees – 48,807

Top Banking Complaints in India

According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaints in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc.

Almost 30% to 37% of bank complaints occur due to the bank's failure to fulfill commitments and lack of fair practices. Banks reporting fraud or complaints have been on the rise more than ever before. What's more disturbing is the account holders face never-ending issues even after being connected with the banks for a long time.

Around half a million people have reported filing complaints in the last five years. From high interests to willful delay in processing payments (leading to penalties), and lack of fair practices to denial of closing accounts, banking customers are having a tough time continuing with the financial hassle.

The numbers of banking complaints see a double-digit rise in the past few years. The financial period of 2018-19 witnessed a surge of 20% in the complaints against banks. Non-adherence to fair practices saw the most number of complaints followed by issues related to pension, levy of charges, and debit and credit card issues.

1. Hidden fees
Customers feel cheated about the excessive fees and hidden charges by the banks. Most often, customers are not aware how they can choose to stay out of overdraft protection. Unexpected charges by bank remains a major issues for consumers from Bangalore, Pune, Mumbai to Patna. Reaching out to their bank is always a good idea to have a clear picture of fees and extra charges.

2. Bad customer support
This is something which every customer is concerned about. Even if the customers manage to reach out to the customer service, they don't see any credible solution. It gets quite worse when the bank employees are unable to resolve your issue. Being heckled from person to person, and being asked to wait at every desk test the best of temper.

The only solution you have is to stay calm and wait for the response from the bank to get the issue resolved.

3.Beneficiary does not get the money
This is one of the most common issues faced by banking customers in all the major cities in India like Mumbai, Bangalore, Pune, New Delhi and Kolkata. The amount gets deducted from their account, and it is shown that the transaction is successful, but it doesn’t get credited into the beneficiary’s account. EMI payers mainly lodged such complaints that the EMI would get deducted from their account but would not be credited to the beneficiary.

4. Fraudulent transaction
According to the Economic Times, there is a rise of 74% in banking frauds. Digital transactions via net banking and UPI are preferred over cash for a contactless mode of payment. But with an increase in online payments, there has been a rise in fraud cases.

Many customers complain that the money from their account has been deducted for things they have not purchased. Banks take a lot of time in addressing such complaints, and usually, customers get frustrated with the process.

5. Transaction failure
Transaction failures are very frustrating and embarrassing. When consumers are out, and they haven’t carried the cash, they will pay via net banking or UPI or ATM, but sometimes bank servers would go down suddenly, and the transaction would fail, or in some cases, the amount would get deducted, and the transaction would fail which can be misleading for both payer and recipient.

How to resolve Banking complaints?

1. First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :

State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555

2. Apart from calling customer care numbers, a customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. However, you should try submitting your complaint to the bank in writing, to keep a record of your complaint. Also, some banks have an option of filing a complaint at their website also.

3. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior official appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there are a total number of 15 Bank Ombudsman whose number can be found on the official RBI website.

The consumer has to file a complaint at the ombudsman under whose jurisdiction the bank branch is located. All the consumer has to do is write it down on paper, or send a complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.

4. Send Legal Notice:
A Consumer can send legal notices to the Bank in case it is unable to resolve his complaint. It is one of the efficient ways to handle consumer complaints legally. Check below to know how to send a legal notice to a Bank?

Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the Bank by registered post.
Step 5: Keep the slip or delivery report for evidence.

5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.

If your Bank is not responding to your complaint even after sending legal notice by a lawyer then you should file a case against it in a consumer court.

Here is how you can file a case against the Bank in the consumer court?

Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.

There are strong chances of nothing being done against your complaint if you're not serious about it. So, if you are still left stranded with nowhere else to go then you can always file a consumer complaint at Voxya. We at Voxya, generally receive around thousands of Banking complaints in a month.

So how do we actually resolve these Banking complaints? We start a social media campaign and then send an email to the Banks to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned Bank.

Most Common Issue Reported for Banking Complaints

Fraudulent transaction

Beneficiary not credited

No Cashback

Bad customer support

Unauthorized Wallet transaction

Amount deducted but transaction failed

Amount not added to WazirX wallet (Wazirx India) ^Open

I have added amount from my UPI id using Mobikwick, however even after the transaction got completed the amount was not reflecting in my wallet . its been * days now !!!! Due to vague UI of Wazir complaint section, i am unable to raise req for ...

May 31, 2021 by Kunal Suryavanshi

Money debited from my account but not credited to my wazirx wallet (Wazirx India) ^Open

I have deposited **** rupees in wazirx wallet from mobikwik ,but it is not credited in my wazirx wallet nor refunded to my account ...

May 30, 2021 by Naim Ahmed

Payout was hold for but i didnt receive them (Paypal.com) ^Open

Date of transaction : *st May **** amount : **,***.**$ (**,**,*** inr) my PayPal Inc express checkout account was suspend due to high risk of disputes due to delay in shipping period (dropshipping) and was suspended permanently for *** days a...

May 30, 2021 by Rehana Farid Shaikh

15 processing fee on emi conversion (Hdfc Bank) ^Open

Hdfc credit card charged a processing fee of **% (***) plus Gst on an emi conversion of Rs **** and disguised the charges under a separate t&c link that probability had **** words terms... Unlike other bank they hid the pf in t&c and upon compl...

May 28, 2021 by Jatin Kumar Karan

Amount still not deposited in my wallet (Coindcx) ^Open

Hi sir my name is akhilesh mishra on ** st of may **** i have done a ***** rs transfer to one Hdfc account which was given in my Coindcx wallet and today is * th day i have not got any support not even in telegram kindly help me . ...

May 28, 2021 by Akhilesh mishra

I ve taken all loan due but Mpokket still harassing me (Mpokket) ^Open

I've paid whole amount of loan as one of their customer executive said but after that their executive reneged from her promise. Actually i had taken * loan from Mpokket in around **** December and failed to repay , due to Corona and Financial...

May 27, 2021 by Saurabh Pardeshi

Money was deducted but not credited to my wazirX wallet (Mobikwik) ^Open

have deposited Rs.**** on ** may**** and also diposited two transactions on of **** and other one ****- in my wazir x wallet through mobikwik wallet money was debit from mobikwik wallet but still i have not received money in my wallet nor m...

May 27, 2021 by Jitenderpal singh

Online Credit Card fraud (Cred App) ^Open

I was having CRED app issue as my credit card payment reminders and due dates were not getting updated in CRED app.So, on *th May **** I searched their customer care number in their app but did not find any. I then searched in Google and got th...

May 27, 2021 by Kishor Subhash Gavali

Money debit but not credit in wazirx wallet (Wazirx exchange) ^Open

I have deposited Rs.****.**/- in my wazir x wallet through UPI on **th May'** money was debit from bank account but still i have not received money in my wallet nor my refund . they are not even replying my emails. I also do not have their con...

May 26, 2021 by Danish khan

FD amount not received from Adarsh Credit cooperative society (Adarsh Credit Cooperative society) ^Open

We have two fixed deposits with Adarsh credit cooperative society. This hard earned money was little savings that me and my husband had collected meticulously after our wedding, for any emergency in future. During my pregnancy we were looking...

May 25, 2021 by Yuvasri Lakshmi N

i have deposited Rs.*****/- in my wazir x wallet through UPI on **th May'** but still i have not received money in my wallet nor my refund . they are not even replying my emails. I also do not have their contact details. Pls help. ......

May 25, 2021 by Avneesh kumar

Fraud payment transaction Cyber crime (Deepak Sharma Kutani Vimlawati Devi ) ^Open

So, today I got into a fraudulent transaction with someone named Deepak Sharma (I don't know whether the name is also correct or not as the name is different on different mediums) but the number is **********. So they contacted me through OLX o...

May 24, 2021 by khusboo

Mobikwik Scam and Unwanted torture (Mobikiwik) ^Open

Mobikwik ZIP was activate without my concern, pervious i have raised lot of Complaint ,but they didnot reposnd , even they says that account is activated with Aadhar otp based, which we never got earlier . They Pulled our cibil score down. Even...

May 22, 2021 by Nitish kumar

SBI Recovery Agent Torture (SBI CREDIT CARD DIVISION) ^Open

Hi, I have a credit card from SBI, I couldn’t able to repay because of huge financial debt happened in short time and various personal/ medical issues. In the last week of April ****, I received a call from SBI recovery agent from Bangalore ...

May 22, 2021 by Shanmuk Madabattula

Online website scammed me to buy clothes (PayU India) ^Open

I have made an order on the website www.loungelives.com for an amount of INR ****.** on ****-*-** but I haven’t received the package yet. I have tried contacting the merchant but i am mot getting any reply. Also, the website seems fraud since...

May 19, 2021 by Shivani Santosh Sharma

Adding wrong interest (Red carpet) ^Open

Dear sir/mam i vivek raj singh took a loan from redcarpet that is of ***** and i paid till now ***** but now they are adding wrong interest on my amount and blackmailing me to pay the amount otherwise will call your relatives and take legal ac...

May 19, 2021 by Vivek raj singh

Fraud scam (Razorpay Software Private Limited) ^Open

Sir razorpay has looted us many times by promising us to give services but is runned away withoutgiving our money back so this is cheating with the peoples of our nation kindly take strict action aganist the company...

May 17, 2021 by Sohail ahmed

Wazirx Locked My Account for No reason (Wazirx India) ^Open

On **th March ****, my mobile software crashed and then when its hard reset, all the data are gone, including the Authenticator app for *FA, i raised a request on the same day and on March **th ****, the issue was solved. After this i had regis...

May 16, 2021 by Anand Sigamani

Inflated crypto currency price listing (Wazirx India) ^Open

$SHIBA token was listed at in *.* rupees which is around ******% higher than the actual price *.****. wazirx tweets about their mistake and how they are going to fix this in the future but nothing about the damage that's already done. I ordere...

May 14, 2021 by Nithish

Google pay transaction failed but amount not refunded (Googel pay ) ^Open

I have done transaction on Google pay of rs *** on ** April **** . The transaction failed .but amount deducted from account. Till date the amount is not refunded . Please help me in this regards. Waiting for your affirmative response. Thanks an...

May 14, 2021 by Ashutosh Sidana

Cash not dispensed from ATM (Sbi) ^Closed

Sbi atm related- Rs. **,***/- cash debited from my account but cash not dispensed from atm machine at SBI main branch, Puducherry. I complained to customer care on **.**.****. But they did not rectify my complaint till date....

May 09, 2019 by Vijayakumar D

Credit card fraud by the bank (Hdfc Bank) ^Closed

Wrong information and wrong monthly bill provided. Not providing a credit card statement as required....

May 07, 2019 by Sunil kumar

Delivered wrong credit card and not the one promised (Yes Bank Limited) ^Closed

Yes Bank promised me a credit card with airport lounge access but issued the one without access. I already had many cards at that point of time but the reason I choose yes bank card was lounge access. Its a clear case of cheating and betrayal. ...

May 07, 2019 by Harshvardhan rai

Amount not refunded (Bank of Baroda ) ^Closed

Mera amount galti se Bank of Baroda ki branch Proddatur Andhra Pradesh me transfer ho gya. * mahine se bob ka staff paresan kr rha hai or amount refund nhi kr rha. So please help me....

May 06, 2019 by Vijendra singh hada

Excessive finance charge and that too without informing (Sbi Credit Card) ^Closed

SBI credit card charged more than **,*** Rs as financial charges & IGST from me from the past * months. I'm a person who pays the full due amount without pending single paise while my earnings are only around **k per month. I noticed it only th...

May 05, 2019 by Guru Ragavendran

Amount not credited (Razorpay) ^Closed

Ticket ID - ****** [Grievance] Both of the above. Amount debited to my HDFC account but not credited to the vendor. Refund also not credited. This is with reference to the direct payment transaction done on **-*-**** for Rs.*,**,***.** vide Me...

May 05, 2019 by Vinod Agarwal

Issue with voucher cashback deals (PayTM) ^Closed

I have purchased * orders on *th April and as a result, I received a total of * vouchers as follows: Order ID: ********** Paytm mall voucher: Rs.****/- Paytm food: Rs.***/- (* nos) Paytm Electricity: Rs.***/- (* nos) Order ID: ********** ...

May 01, 2019 by Dinesh Kumar Karumanchi

Bad customer support (Hdfc Bank) ^Closed

I have tried to withdraw the amount from Axis ATM using HDFC bank, but suddenly because of the power shortage the atm got switched off, but my account debited with the amount *** from Hdfc bank. When I try to call Hdfc bank it is the long autom...

Apr 30, 2019 by Ayub Khan

Threat call and torture (Hdfc Bank And Vertax Radi Go Car Dealer) ^Closed

I was in contact with credit card from last * years and I told them that my financial status is not good as I lost my job. Despite knowing this credit card people are calling my relatives in India and outside and using abusive language. They ca...

Apr 30, 2019 by Neha Nirupam

Renewal charges of credit card and rude behaviour of staff (Hdfc Bank) ^Closed

I got a credit card (#****************) and salesman clearly told me there will be no charges at all. I kept the card as it is. Now they have charged me for renewal though I was informed there will be no charges. I'm not using this card. Care e...

Apr 29, 2019 by Hanif Sayyed

Amount not refunded (Google Pay) ^Closed

I have paid an MSEB light bill amount of ****. The transaction failed amount debited from my account Rs **** on ** March ****. Its a month they are giving only the false commitment to me that I will get the refund in * business day. They keep...

Apr 29, 2019 by Rashmi Langhe

Money not credited (Phonepe And Sbi Bank) ^Closed

It happens on ** Feb ****. The sender who is also my roommate sent money on ** Feb. It was immediately deducted from his bank account. But the transaction was showing pending on phonepe till ** Feb. It started to show successful in phonepe app ...

Apr 28, 2019 by Shivam Dwivedi

Looted my hard earned money (ICICI Bank Limited ) ^Closed

I have been charged ** Rs around ** to ** times for last so many years. I neglected and trusted ICICI for its integrity but now I see they have looted my hard earned money in **** over the year. Per day *-* times **.** Rs has been charged to me...

Apr 25, 2019 by Madhuriya

Money not credited to the receivers account (Freecharge) ^Closed

Money was debited from my bank account but not credited to the receiver account. Please do the needful....

Apr 24, 2019 by DEBTANU BISWAS

Hacked money from my bank account (State Bank of India ) ^Closed

A person kept me calling from the No. +************ and send some message. I was about to open it. Suddenly the message came to my account that amount of Rs *****/ from my account has been debited and credited into the account of SBI account ho...

Apr 23, 2019 by Manzoor Ahmad

Bank manager misbehaved and refused to deposit the cash in the account (Hdfc Bank Ltd ) ^Closed

I textile traders having preferred account no ************** in HDFC bank. I have visited Nikas Choraha branch on **-*-** to deposit cash and bank manager Mr Yogesh Pathak refused to deposit the cash in my account and spoken very bad words with...

Apr 23, 2019 by MOHAMMED HUSAIN

Loan not given (HDFC Ltd) ^Closed

They had taken **** INR on the surety of approving my case. I request RBI to help me out this I'll practice to harras the customer by HDFC. I understand that its a minimum processing fee. But it's viable to take this fee when the loan has been ...

Apr 23, 2019 by Gauravjit Singh

Balance got deducted (Paytm Business) ^Closed

Paytm se mera chalan our recharge nahi hua or balance cut ho gaya. Please help me....

Apr 21, 2019 by Prashant sudhakar songire

Bus ticket not refunded (PayTM) ^Closed

I had booked a bus ticket on Booking Id - **********. But the bus did not arrive and halt at pick up point. I had waited for more than * hour at the bus stop. The phone numbers provided by Paytm was also wrong. Then I contacted travel agents by...

Apr 21, 2019 by Atul Kanswal

Refund of failed ticket transaction not given (I.r.c.t.c And Phonepe) ^Closed

On **/*/** I had paid Rs. ****.** towards Railway tickets from Visakhapatnam to Gudur by Axis Bank debit card through Phone Pe to I.R.C.T.C transaction No. is P********************** and PhonePe order id no. is***************. But the ticket...

Apr 21, 2019 by NAMA VENKATA BALASUBRAHMANYAM