How to file a complaint against Company?
- Go to "File a Complaint" page
- Choose Company and write your complaint in detail
- Enter your personal information to create an account
- Get refund / replacement / damages from Company
A bank refers to a financial institution that accepts deposits and creates credit. Banks are of utmost importance to the economy and are a safe place to deposit excess cash.
The Indian Banking sector is ranked 6th across the globe. With many private sector and public sector banks thriving in India, the banking industry is congruously capitalised and well-regulated by the Reserve Bank of India. The stats on market, credit and liquidity bespeak the handy preparedness to sustain any global crisis.
India is presently home to 34 banks out of which 22 are private sector banks, and 12 are public-owned banks. Multiple other Foreign Private Sector Banks are operating as part of the Indian banking sector as well. Let us take a look at the Top 5 Famous Banks in India.
Famous Banks in India
1. State Bank of India: SBI is the oldest and also the largest bank functioning in India and has been a Fortune 500 company for 14 long years. Post-Independence, the State Bank of India got enacted on 1st July 1955. It has its headquarters located in Mumbai, the financial capital of the country.
The bank has 57 Zonal centres and 14 Local centres with 85,356 branches and 59,291 ATMs pan India. SBI has a market cap of INR 2,93,218.11 crores with a market share of 23% with its presence in 36+ countries. It has been recognised as the Best Transaction Bank & Best Payment Bank in India.
Total Assets – INR 30 lakh crores
Revenue – INR 3.68 lakh crores
Number of employees – 2,64,041
2. HDFC Bank: The bank is well known for receiving first 'in principle' consent from the Reserve Bank of India (RBI) which authorised it to set up a bank in the private sector. It was founded in August 1994 given the liberalisation that took place in the Indian Banking Industry.
The bank started its operations as a Commercial Bank from January 1995. With its headquarters in Mumbai, The Housing Development Finance Corporation Limited (HDFC) functions across 2,768 towns and cities with 5,314 branches and 13,610 ATMs in India. It has a market cap of Rs.6,25,666 crores as of 2019.
Total Assets – INR 11.89 lakh crores
Revenue – INR 1.17 lakh crores
Number of employees – 98,061
3. ICICI (Industrial Credit and Investment Corporation of India) Bank Private Limited: It occupies the second place when it comes to volume of assets operated by the bank. The bank is the second largest in terms of market cap and total assets, making it the leading private sector bank in India.
ICICI was formed in 1994 with the principal aim to offer medium-term and long-term project funding to Indian businesses. The bank has its headquarters in Mumbai with its registered office in Vadodara, Gujarat. It currently has its footprint across India with 5,275 branches and 15,589 ATMs along with its presence in 16 countries outside India.
Total Assets – Rs. 13.77 trillion
Revenue – INR 1.49 lakh crores
Total employees – 82,724
4. Punjab National Bank: The Punjab National Bank, PNB is the third-largest bank functioning in India. The bank serves more than 80 million customers with 7000 branches and 10,681 ATMs, expanding its footprint to 764 cities. It currently operates from its head office located in New Delhi.
Founded in 1894 from Lahore, the bank has served eminent freedom fighters of India. It later got nationalised in July 1969. As one of the oldest banks in the country, it has a market cap of Rs. 37,411 crores as in 2019. PNB recently bagged the prestigious IBA Banking Technology Awards.
Total Assets – INR 6 lakh crores
Revenue – INR 80,512 crores
Total employees – 70,801
5. Bank of Baroda: Bank of Baroda has now become the third-largest lender of the country after it merged with Vijaya Bank and Dena Bank into a single entity. It carries a pride of 127 million customers across 21 countries and growing bigger and better day by day.
The bank operates from its main office in Vadodara and has 9,500 branches and 13,400 ATMs across India. Founded in July 1908, it has a market cap of more than 35,000 crores currently.
Total Assets – INR 11.5 trillion
Revenue – INR 91,000 crores
Total employees – 48,807
Top Banking Complaints in India
According to a recent survey by Times of India, every hour 11 people complain against their bank. The most commonly reported banking complaints in India by consumers include bad customer service, checks/funds bouncing, extra charges levied, debit/credit card blocked etc.
Almost 30% to 37% of bank complaints occur due to the bank's failure to fulfill commitments and lack of fair practices. Banks reporting fraud or complaints have been on the rise more than ever before. What's more disturbing is the account holders face never-ending issues even after being connected with the banks for a long time.
Around half a million people have reported filing complaints in the last five years. From high interests to willful delay in processing payments (leading to penalties), and lack of fair practices to denial of closing accounts, banking customers are having a tough time continuing with the financial hassle.
The numbers of banking complaints see a double-digit rise in the past few years. The financial period of 2018-19 witnessed a surge of 20% in the complaints against banks. Non-adherence to fair practices saw the most number of complaints followed by issues related to pension, levy of charges, and debit and credit card issues.
1. Hidden fees
Customers feel cheated about the excessive fees and hidden charges by the banks. Most often, customers are not aware how they can choose to stay out of overdraft protection. Unexpected charges by bank remains a major issues for consumers from Bangalore, Pune, Mumbai to Patna. Reaching out to their bank is always a good idea to have a clear picture of fees and extra charges.
2. Bad customer support
This is something which every customer is concerned about. Even if the customers manage to reach out to the customer service, they don't see any credible solution. It gets quite worse when the bank employees are unable to resolve your issue. Being heckled from person to person, and being asked to wait at every desk test the best of temper.
The only solution you have is to stay calm and wait for the response from the bank to get the issue resolved.
3.Beneficiary does not get the money
This is one of the most common issues faced by banking customers in all the major cities in India like Mumbai, Bangalore, Pune, New Delhi and Kolkata. The amount gets deducted from their account, and it is shown that the transaction is successful, but it doesn’t get credited into the beneficiary’s account. EMI payers mainly lodged such complaints that the EMI would get deducted from their account but would not be credited to the beneficiary.
4. Fraudulent transaction
According to the Economic Times, there is a rise of 74% in banking frauds. Digital transactions via net banking and UPI are preferred over cash for a contactless mode of payment. But with an increase in online payments, there has been a rise in fraud cases.
Many customers complain that the money from their account has been deducted for things they have not purchased. Banks take a lot of time in addressing such complaints, and usually, customers get frustrated with the process.
5. Transaction failure
Transaction failures are very frustrating and embarrassing. When consumers are out, and they haven’t carried the cash, they will pay via net banking or UPI or ATM, but sometimes bank servers would go down suddenly, and the transaction would fail, or in some cases, the amount would get deducted, and the transaction would fail which can be misleading for both payer and recipient.
How to resolve Banking complaints?
1. First and foremost step should be contacting the bank’s customer care itself as they genuinely care about the customer satisfaction and would be willing to resolve the consumer complaints. Here are customer care number of some of top banks in India :
State bank of India (SBI) Customer Care - 1800 425 3800
Union Bank of India (UBI) Customer Care - 1800 22 2244
Allahabad Bank Customer Care - 1800 57 22 000
Bank of Baroda Customer Care - 1800 102 4455
UCO Bank Customer Care - 1800 274 0123
Bank of Maharashtra Customer Care - 18002334526
Bank of India (BOI) Customer Care - 1800 22 0229
Central Bank of India (CBI) Customer Care - 1800 22 1911
HDFC Bank Card Customer Care - 1800 266 4332
ICICI Bank Customer Care - 1800 200 3344
Punjab National Bank (PNB) Customer Care - 1800 180 2222
Axis Bank Customer Care - 1860 419 5555
2. Apart from calling customer care numbers, a customer can visit the bank and meet the officials or complain at the grievance cell to sort out the issue. However, you should try submitting your complaint to the bank in writing, to keep a record of your complaint. Also, some banks have an option of filing a complaint at their website also.
3. However if the bank is unwilling to address the issue then you can approach the Banking Ombudsman. A banking ombudsman is a senior official appointed by the Reserve Bank of India (RBI) to resolve consumer complaints against deficiency in the banking services. So far there are a total number of 15 Bank Ombudsman whose number can be found on the official RBI website.
The consumer has to file a complaint at the ombudsman under whose jurisdiction the bank branch is located. All the consumer has to do is write it down on paper, or send a complaint via email. There are no charges for filing a complaint. However if you are not satisfied with the settlement offered by the ombudsman, you can file an appeal before the appellate authority within 30 days.
4. Send Legal Notice:
A Consumer can send legal notices to the Bank in case it is unable to resolve his complaint. It is one of the efficient ways to handle consumer complaints legally. Check below to know how to send a legal notice to a Bank?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to the Bank by registered post.
Step 5: Keep the slip or delivery report for evidence.
5. File consumer forum case:
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated.
If your Bank is not responding to your complaint even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is how you can file a case against the Bank in the consumer court?
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
There are strong chances of nothing being done against your complaint if you're not serious about it. So, if you are still left stranded with nowhere else to go then you can always file a consumer complaint at Voxya. We at Voxya, generally receive around thousands of Banking complaints in a month.
So how do we actually resolve these Banking complaints? We start a social media campaign and then send an email to the Banks to resolve the complaint amicably. Moreover if strict actions need to be taken then we draft a legal notice and send it to the concerned Bank.
Through Google Pay App, Rs.****/- transferred to beneficiary on ** June ****: ID ************ , Rs.****/- debited from Bank but not received by benificiary nor it is credited back to my A/C till ** June ****...
Jun 26, 2021 by Manjari Chakraborty
Jun 23, 2021 by ONKAR NATH PANDEY
This all started when I wanted a loan top-up from my current loan and I applied for it on Kotak bank. My loan was rejected due to several cheque bounces in the last ** months. I started checking all the statements and found the issue and des...
Jun 22, 2021 by Sai Krishna
I got a QR code to scan from a fraud who conveyed that he is from Indian Army. On scaning the QR, my paytm application opened, and a transaction of **rs was recieved from him. He asked me to send * rs twice for some verification. A momenr after...
Jun 21, 2021 by Samarth Arora
Bajaj finserve emplyee approach by phone *******, loan for *.** per annual, but I am decided to take ******, they proceed but they gave loan ****** less ****, and also they avtivate health insurance and loan secured insurance without my permiss...
Jun 20, 2021 by Sandeep h c
Re-invested against advice No. FARF******** of an amount of RS. ***** from the date on **/**/****. As I have heard that company is closed, therefore I want my money back along with interest....
Jun 19, 2021 by Umesh kumar
My investments in Sahara Q Shop in two certificates were not refunded by the company on maturity but managed to convince me to go for transferring the amount to MIS of M/s Humara India Cooperative Society Ltd. My Certificate no. are ***********...
Jun 16, 2021 by RUMA DAS
I have taken education loan from zest money for upgrad.com course which ******rs and apart from that i have paid same amount to upgrad.com directly after dec **** uprad.com change the course pattern and given false statement that i have request...
Jun 15, 2021 by Sachin Kadam
Hello, This is complaint against my dhani loan account No. IDHADEL******** Where as per account statement sent by you (attached below) on *th march **** EMI processed showing bounced but as per my bank account statement no EMI was proc...
Jun 14, 2021 by Deepak Makker
I have made the payment on **th may **** of Rs.***** from my bank in my Wazirx account in name of "Loveesh Gupta" with phone no.**********. But neither the amount is deposited in my wazirx account nor it is re-credited in my bank account....
Jun 13, 2021 by Loveesh Gupta
I used Wazirx P*P platform to sell my USDT on **th-**th and **st of May ****, i opened trade and few buyers placed orders. To my disappointment some of them did not pay for it , and marked the transaction as paid, since i did not get money in m...
Jun 11, 2021 by KUMAR GAURAV SINGH
I tried to buy usdt through p*p on wazirx but when I did payment of ****.** rs seller didn't confirm my payment within *hrs due to this my payment is blocked in dispute. I tried at wazirx support many times but no one is responding regarding th...
Jun 10, 2021 by Anshul Jain
My name is Faisal Nazir bhat I have deposited ***** rs on *st june in wazirx app but the amount didn't get credited in my wazirx app and they haven't refunded it till now iy account and their customer care says we can't help you to get your mon...
Jun 09, 2021 by Faisal Bhat
In **** i and my brother have made Fixed deposits in adarsh credit cooperative society for my future purposes but as of now adarsh is not refunding my fixed deposits back...
Jun 07, 2021 by Vikash bansal
I ordered from myntra on *th of april through net banking of rs ***** , but I cancelled the order on the same day. I saw I didn’t get refund yet after month. Then i called to myntra helpline they gave me reference no and told me to contact yo...
Jun 06, 2021 by Simran
I have added amount from my UPI id using Mobikwick, however even after the transaction got completed the amount was not reflecting in my wallet . its been * days now !!!! Due to vague UI of Wazir complaint section, i am unable to raise req for ...
May 31, 2021 by Kunal Suryavanshi
I have deposited **** rupees in wazirx wallet from mobikwik ,but it is not credited in my wazirx wallet nor refunded to my account ...
May 30, 2021 by Naim Ahmed
Date of transaction : *st May **** amount : **,***.**$ (**,**,*** inr) my PayPal Inc express checkout account was suspend due to high risk of disputes due to delay in shipping period (dropshipping) and was suspended permanently for *** days a...
May 30, 2021 by Rehana Farid Shaikh
Hdfc credit card charged a processing fee of **% (***) plus Gst on an emi conversion of Rs **** and disguised the charges under a separate t&c link that probability had **** words terms... Unlike other bank they hid the pf in t&c and upon compl...
May 28, 2021 by Jatin Kumar Karan
Hi sir my name is akhilesh mishra on ** st of may **** i have done a ***** rs transfer to one Hdfc account which was given in my Coindcx wallet and today is * th day i have not got any support not even in telegram kindly help me . ...
May 28, 2021 by Akhilesh mishra
They provide loan and i fill the foam and they they ask for processing fees i paid them **** rupee and they said me on whats app you have to pay **** more for as security deposit and the. I said i am not paying you you refund my money they sai...
Apr 03, 2020 by Dhruv lamba
Bank Name: Standard Chartered Transaction Date & Time: ** January ****, approx. *:** PM Transaction Amount: USD ***.** Transaction ID (given by Standard Chartered Bank): *********** As soon as I got the message on my mobile that a transact...
Apr 01, 2020 by Amit Kumar
I was looking for personal loan and found this monika finance. Got a call from Vikas who said they do private finance. Asked me to send documents. Then they sent loan agreement and asked to deposit Rs.****/-. Then asked to deposit *****+****+**...
Mar 21, 2020 by Srinivas S
Team, I have paid ** credit card Bills money also deducted and but credit card Bills not paid. My money of ***** rs Stucked in this wallet. They are not giving impotatat on this. I think they are not able to give the services. Ca...
Mar 16, 2020 by Mukesh Padhiyar
Hi, I purchased a mutual fund from Groww on *th March for *.*lakh Rupee (DEP******************** for *lakh out of which *.*lakh was successfully invested and remaining *.*lakh got stuck with message showing that it was stuck due to technica...
Mar 10, 2020 by Gaurabh Patodia
I have been by a a OLX seller. I ordered oneplus * pro second hand mobile but he delivered duplicate Samsung s*. Now he is not receiving my calls. please... help...
Mar 06, 2020 by Vijya DS
This is my loan Agreement number BR****TW*******. i have completed my **months loan tenure on *feb ****. then why after completing my tenure yesterday my account got debited * times Rs.***×*= Rs.***. and in your tvs credit service app also you...
Mar 05, 2020 by Dishant Kumar
Sir corporation Bank ke debit card se ** January ko pnb ki ATM machine se cash nikalte time jab machine cash count karte samaye machine band ho gai aur cash nhi Mila Maine corporation Bank me complent Kar Diya lekin pnb be complent riject Kar ...
Mar 03, 2020 by Munendra Gangwar
Asking money to resolve cibil dta but i have already paid all the amount * - * month back. In other cibil check portal they are showing everything is okay, But Creditmantri portal it is still showing * accounts which are not belongs to me....
Feb 26, 2020 by Amit Kumar
This is related to a fraud transaction that happened on my credit card ending ****. I stopped using my credit card in ****, however my card was still active. I moved to the US in Sept **** and did not use my card at all for a year. The card was...
Feb 25, 2020 by Riya Sebastian
I recharged the airtel mobile no. through the mobiwik firstly transaction processed & money deducted from bank detail but no detail & recharge is processed. No detail of this transaction is shown in app...
Feb 18, 2020 by Unnati shah
My indusind credit card was blocked without prior information to me, i was embarrassed in shopping mall, the bank cannot give satisfied reply to my queries, they said card blocked due to internal policy, now they are send me bills however card...
Feb 08, 2020 by Agnik Banerjee
Hi Consumer care, I request you to Lodge the complaint as below. I have been provided a credit card ending ****.. The card was misused by someone on the dates with different location as below. **/**/**** - SBI Aravakurichi ATM **/*...
Feb 08, 2020 by Mohankumar Ramakrishnan
First I paid **k fee then he asked me to pay GST. I paid **k of GST. same time shourya asked me to add two positions and told me we will recover GST amount from this positions.I booked **k loss in those positions. When I informed Ashish abo...
Feb 08, 2020 by Jotiram Chavan
Airtel Payment Bank on Jan, ****. Bought fast tag through airtel payment bank on **/**/****. I was told on **/**/**** that i will recieve the fasttag in ** days. Even after repeatedly calling customer care i have yet not received the fast tag ...
Feb 07, 2020 by Arun kumar
Regarding SBI Credit card My friend has taken your credit card and after few months when his outstanding was gone high he tried to call your customer care multiple times ( we have proof ) but your customer are dept did not help him to conve...
Feb 05, 2020 by Bikash kumar Sharma
On Sept **th, I got a notification from HDFC about Rs. *,**,*** deducted toward Amazon. I immediately reported this as a fraudulent transaction. I also got Amazon's confirmation stating that no transaction has occurred. But HDFC refused to act ...
Jan 26, 2020 by Riya Sebastian
The hdfc branch of Amritsar that is situated in fatehgarh shukarchak started my APY pension scheme from March **** and its been January ****,I have asked them so many times to stop this contribution scheme as by this scheme Rs *** deducted ever...
Jan 08, 2020 by Sumandeep Kaur
I am a current a/c holder at Central Bank of India, Governorepet, Viojayawada I tried to withdraw Rs**k from Syndicate Bank ATM at Rajbhavan Road, Hyderabad on **th Nov but I did not get it. But to my surprise, I got SMS saying my Rs**k debited...
Jan 06, 2020 by ROZARIO TIRUCHUNAPALLI
Ir, I,Mrs Rupa Sur Dey,a denizen of Berhampore, Murshidabad,would hereby, like to lodge a complaint against the Branch Manager, Canara Bank, Berhampore branch, Kadai. About a fortnight ago, I, along with my husband, Mr Surajit Dey, had bee...
Jan 05, 2020 by Rupa Sur Dey
How to file a complaint against Company?